Holiday Inn Express & Suites North Platte by IHG

Hotels
•
Holiday Inn Express
8.8 (435 reviews)
300 Holiday Frontage Road , North Platte , US
+1 308-532-9500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional breakfast with friendly, helpful breakfast staff (multiple mentions)
Friendly and accommodating staff overall
Clean rooms reported by many guests
Great, convenient/central location and easy highway access
Comfortable rooms and good room layout
Pool and jacuzzi available and open late
Updated/well laid out property in several reports
Cons:
Isolated cleanliness issues (smelly sheets, one report 'it wasn’t clean')
Long wait to check in at times / understaffed front desk
At least one serious billing/overcharge incident and poor front-desk handling
Some rooms have saggy beds or small/dated bathrooms
Limited handicap parking
Elevators described as slow/problematic and feeling unsafe by some guests
A few guests noted pricing higher than nearby competitors

Categories

Cleanliness
8.5
Many reviews repeatedly note rooms and public areas as clean, though there are isolated complaints (one guest said 'it wasn’t clean', another mentioned smelly sheets), so overall cleanliness is good with occasional lapses.
Service
9.3
Staff—especially the breakfast crew—are frequently described as friendly, helpful and welcoming. There are a few notable negative incidents (overcharge and poor front-desk attitude), but the dominant sentiment is very positive.
Location
9
Location is consistently praised (central, close to highway, convenient), making it a strong positive across reviews.
Room Quality
8
Rooms are generally comfortable and well laid-out, but some guests reported issues such as saggy beds, small bathrooms, dated elements and occasional maintenance problems.
Amenities
8.5
Breakfast and pool/jacuzzi facilities are highlights; however there are issues noted with elevators (slow/unsafe feel) and limited handicap parking, so amenities are good but not perfect.
Value for Money
8.7
Most guests regard the stay as good value, but a few cite higher pricing compared to competitors and one serious billing dispute; overall perceived value remains above average.
Food and Beverage
9.6
Breakfast is repeatedly described as exceptional—wide variety, excellent selection—and the breakfast staff receive standout praise, making F&B a clear strength.
Overall Experience
8.8
Overall sentiment is positive with many guests saying they'd return and calling it a great or best stop on a trip; occasional service, room or cleanliness complaints temper but do not outweigh the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient Location and Nearby Attractions
This Nebraska hotel is ideally situated, just a short drive from the iconic Golden Spike Observation Tower. Explore the area easily and make the most of your stay with attractions nearby.

Comfortable Accommodation with Essential Amenities
Relax in well-equipped guestrooms at the North Platte Holiday Inn Express & Suites. Enjoy the convenience of coffee-making facilities, microwaves, and refrigerators for a comfortable stay.

Leisure Facilities for Relaxation and Recreation
Unwind and have fun with the indoor pool and hot tub available on-site. Perfect for a refreshing dip or a soothing soak after a day of exploring.

Experience comfort and convenience at the North Platte Holiday Inn Express & Suites North Platte. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBF

Location

Guest Reviews

8.8
Based on 435 reviews
Cleanliness: 8.5
Service: 9.3
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8.7
Food and Beverage: 9.6
Overall Experience: 8.8
M
Mark • couple • us
8
will be back
Pros:

The breakfast was exceptional, along with the breakfast staff.

2026-10-31 • via Nuitee
D
Doug and Janet • couple • us
10
Pros:

Staff was accommodating. Clean and nice hotel.

2026-10-30 • via Nuitee
L
Linda • family_with_children • us
8
2026-10-27 • via Nuitee
L
lily • family_with_children • us
7
2026-10-26 • via Nuitee
C
Clint • family_with_children • us
9
Pros:

Everything, except there was that much handicap parking.

Cons:

Just the lack of handicap parking

2026-10-26 • via Nuitee
J
Janet • family_with_children • us
8
Overall a good stop.
Pros:

Breakfast had a very nice variety of options. Choices for all our dietary needs. Room was comfortable.

2026-10-24 • via Nuitee
R
Robert • extended_group • us
10
Hard to fing main entrance..
Pros:

Breakfast offerings, location and staff were terrific!!

2026-10-23 • via Nuitee
N
Nicole • solo_traveller • us
5
2026-10-19 • via Nuitee
J
Janet • couple • us
10
2026-10-16 • via Nuitee
H
Howell • solo_traveller • us
10
Pros:

Great location, clean, pleasant staff

2026-10-15 • via Nuitee
J
Jennifer • couple • us
9
Comfortable and great breakfast
Pros:

Rooms were clean and comfortable. Excellent breakfast! Breakfast staff was great also.

Cons:

N/a

2026-10-15 • via Nuitee
V
Verlaine • family_with_children • us
9
2026-10-15 • via Nuitee
R
Robert • family_with_children • us
9
Pros:

Very good and the wait staff were friendly and helpful.

2026-10-12 • via Nuitee
J
Jim • solo_traveller • us
9
Pros:

Room was very clean

Cons:

Long wait to check in. There was only one person at the front desk.

2026-10-10 • via Nuitee
A
Altangerel • solo_traveller • us
6
place is fine not the staff that worked that day.
Cons:

I was very disappointed to be charged for an entire additional day when I had not authorized it, especially since I checked out less than an hour after the scheduled checkout time. I understand the importance of checkout policies, but charging me for a full day under these circumstances felt excessive and unreasonable.

To make matters worse, the experience with the staff was horrible. Their attitude was unprofessional, and the smirking response I received made an already frustrating situation even worse. Overall, this was a very disappointing experience, and I would expect better customer service and more reasonable handling of situations like this.

2026-10-07 • via Nuitee
D
Denice • solo_traveller • us
10
Pros:

THE BREASKFAST STAFF WERE AMAZ ING. Very friendly and helpful.

Cons:

Would have liked hot tea/ coffee in room.

2026-09-17 • via Nuitee
N
Nicole • extended_group • us
10
Clean, friendly and centrally located
Pros:

The staff was nice, it was clean, breakfast was good.

Cons:

NA

2026-09-14 • via Nuitee
J
John • couple • us
10
Very quick stay but was easy. Excellent brealkfast selection
Pros:

Easy access to highway

2026-09-13 • via Nuitee
N
Nordman • couple • us
9
2026-09-13 • via Nuitee
C
Carol • couple • us
9
2026-09-13 • via Nuitee