Britannia International Hotel Canary Wharf

Hotels
5.8 (16934 reviews)
163 Marsh Wall, Docklands, , London , gb

Children allowed
Pets allowed

Facilities

Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Good breakfast
Cons:
Rude service
Poor cleanliness
Room issues

Categories

Cleanliness
4.8
Several mentions of dirty hallways and a leaking ceiling indicating poor cleanliness standards.
Service
7.3
Mixed reviews with some positive comments about staff but significant issues with rude service.
Location
8.3
Location is generally praised as convenient and ideal.
Room Quality
4.8
Issues with room condition, such as no AC and uncomfortable pillows.
Amenities
5.8
Some amenities were available but no notable praise or criticism in reviews.
Value for Money
3.8
Due to unexpected cancellations and lack of communication, perceived value is low.
Food and Beverage
6.8
Positive mentions of breakfast but overall mixed experience.
Overall Experience
4.8
A significant number of negative experiences including cancellations and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:15

Property Description

Discover the perfect blend of comfort and convenience at Britannia International Hotel Canary Wharf, located just 600 meters from the Canary Wharf Underground Station.

Spacious Accommodation
Our traditional rooms offer ample space, featuring private bathrooms, some equipped with luxurious spa baths. Enjoy stunning Docklands views, tea/coffee making facilities, and dedicated workspaces to suit both leisure and business travelers.

Culinary Delights
Indulge your taste buds at Jenny’s Restaurant, where you can savor traditional British cuisine and hearty cooked breakfasts. For a taste of Italy, our Pizzeria serves up delicious pizzas, pastas, and grilled specialties.

Ideal Location
With the O2 Arena just a 10-minute drive away and easy access to Greenwich, our hotel is perfectly situated to explore the best of the area. Enjoy on-site parking and nearby attractions like the IFS Cloud Cable Car for a memorable stay.

Book your getaway today and experience exceptional hospitality at Britannia International Hotel Canary Wharf!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please note, we do not accept any cash payments at this property.
WIFI access is available throughout the property and is free of charge.
Please note that guests who have prepaid in advance are required to present the card used for payment and photo ID on arrival at the hotel.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Guest Reviews

5.8
Based on 16934 reviews
Cleanliness: 4.8
Service: 7.3
Location: 8.3
Room Quality: 4.8
Amenities: 5.8
Value for Money: 3.8
Food and Beverage: 6.8
Overall Experience: 4.8
F
Freya young couple gb
1
Bad
2025-08-02 via Nuitee
K
Kurt young couple gb
6
Pleasant
2025-08-02 via Nuitee
A
Anonymous young couple gb
8
Very good
2025-08-02 via Nuitee
V
Valéria young couple pt
8
Very good
2025-08-02 via Nuitee
V
Vale review category business travellers gb
1
VERY NOISY VENTILATION IN ROOM
Cons:

VERY NOISY VENTILATION IN ROOM

2025-08-01 via Nuitee
F
Franklin review category business travellers gb
9
Superb
Pros:

I liked the bed. And the creepy atmosphere.

Cons:

The staff for being rude to me wife.

2025-08-01 via Nuitee
I
Issack solo traveller ae
5
Passable
2025-08-01 via Nuitee
F
Fitzgibbon young couple ie
5
Passable
2025-07-31 via Nuitee
A
Anonymous review category business travellers gb
10
I liked everything. Next time I will definitely stay here again.
Pros:

I liked everything.

Cons:

I liked everything.

2025-07-31 via Nuitee
I
Ian family with young children gb
1
Don't bother booking this hotel. You will not be able to rely on the booking.
Pros:

Nothing. They cancelled a long standing booking just a few days before arriving. This left me searching for accommodation....

Cons:

They cancelled a long standing booking just a few days before arriving. Left me searching for another hotel in a hurry and causing me increased costs.

2025-07-31 via Nuitee
N
Nicole young couple au
9
Nice and Convenient
Pros:

They had everything you needed. Bar restaurants

2025-07-31 via Nuitee
M
Michael review category business travellers gb
5
Passable
2025-07-30 via Nuitee
T
Tim young couple gb
1
Never stayed 🤷‍♂️😡😡😡
Cons:

We never even went because the hotel was taken over by asylum seekers by the home office . I was very angry by all this as it ruined all my wedding plans . As I was getting married on the Saturday
Such short notice. 😡😡😡

2025-07-30 via Nuitee
M
Middlebrough review category business travellers gb
9
Hotel was clean and tidy , staff were great , the location was ideal and transport links were super
Pros:

It was a last minute booking , and the staff were really helpful; breakfast was excellent

Cons:

Nothing

2025-07-30 via Nuitee
A
Anthony review category business travellers gb
5
Average
Pros:

Location

Cons:

Rude restaurant staff

2025-07-30 via Nuitee
M
Michael review category business travellers gb
4
Won't be staying again!
Pros:

The receptionist was extremely pleasant, made me feel welcome.

Cons:

Ordered a drink at the bar, was presented with the contactless payment machine, paid with my card. Sat down and then bar staff started demanding money as he had charged me the wrong amount. Very rude!

2025-07-30 via Nuitee
C
Chris review category business travellers gb
1
Couldn't thanks to immigrants
Pros:

Nothing

Cons:

We had everything paid and set to stay with you then on a Friday late afternoon you inform us that you can no longer honour the reservation and will refund the money. The reason being that the hotel is being used for migrants.

In the last couple of years I have sent a lot of business your way. When the situation resolves itself and your back as a hotel that custom will not return.

2025-07-30 via Nuitee
E
Emily with friends gb
7
Good
2025-07-29 via Nuitee
S
Sallaku young couple gb
10
Exceptional
2025-07-29 via Nuitee
T
Thapa young couple gb
10
Exceptional
2025-07-29 via Nuitee