Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Rooms can be small

Categories

Cleanliness
9.3
Rooms are spotless and well-maintained, contributing to a positive experience.
Service
9.8
Staff are extremely friendly, attentive, and go above and beyond.
Location
9.3
Excellent location near iconic landmarks and public transport.
Room Quality
8.8
Rooms are cozy and comfortable, though some may find them small.
Amenities
8.8
Basic amenities are available, including an on-site restaurant and bar.
Value for Money
8.8
Good value considering the quality of service and location.
Food and Beverage
9.3
Food quality is excellent, particularly breakfast and special meals.
Overall Experience
9.5
A wonderful overall experience, highly recommended for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:43

Property Description

Luxurious Boutique Hotel Overlooking Buckingham Palace

Individually Designed Rooms: Each room at The Rubens at the Palace is a unique blend of luxury and comfort, providing a homely feel with thoughtful touches.

Culinary Excellence: Indulge in the finest food and beverage offerings in London at the flagship English Grill restaurant, where signature classics and seasonal delights are grilled to perfection in a live-action kitchen.

Royal Experiences: From enjoying morning coffee with panoramic views at The Palace Lounge to embarking on an authentic culinary journey at the Curry Room, every moment at The Rubens is filled with royal elegance and top-notch service.

Book your stay at The Rubens at the Palace for an unforgettable experience in the heart of London.

Important information:

Please be aware that on arrival at the hotel a credit or debit card or cash deposit must be provided for a pre charge/ authorization for the accommodations and for any extras. As a standard hotel policy, upon arrival an amount of £100.00 per night will be temporarily pre authorized on your card or taken as cash deposit towards any extras during your stay with us. Anything that is not used will be released from your card upon your departure from the Hotel.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs GBP 70 per day.

Location

Guest Reviews

9.2
Based on 3392 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 9.3
Overall Experience: 9.5
J
Jessica • couple • gb
10
2026-03-14 • via Nuitee
J
Judith • couple • gb
10
Nice hotel, good value for the location.
Pros:

Great location, well appointed, my room was comfortable, Floris toiletries, excellent shower, fluffy robes and slippers. Very quiet for Central London too. What’s not to like.

Cons:

Nothing

2026-03-14 • via Nuitee
C
colin • couple • gb
8
Show stay
Pros:

Handy

2026-03-14 • via Nuitee
J
Jérôme • couple • fr
9
Excellent séjour
Pros:

Tout

Cons:

La cabine de douche qui ne disposait pas de flexible de douche (douchette) pour se rincer : pas du tout pratique et totalement incohérent avec le standing de l'hôtel!

2026-03-14 • via Nuitee
S
Saturnino • family_with_children • es
9
Esta mal comprometer al cliente.
Pros:

Todo. El desayuno. Elegante.

Cons:

Que me propusieran por defecto un cargo de 15 libras diarias para propinas. Muy mal. La empresa debe cuidar a sus empleados no el cliente, que lo hará voluntariamente en cada ocasion. Pone al cliente en un compromiso. Por supuesto admiten que el cliente lo rechace pero no se debe llegar a ese punto.

2026-03-13 • via Nuitee
C
Charlotte • couple • gb
10
Exceptional!
Pros:

Beautiful interiors

2026-03-13 • via Nuitee
G
GMsunshine5 • Family
10
Elegant, beautiful hotel
Pros:

I had a wonderful stay at this beautiful hotel. Great location near Buckingham Palace, shops and restaurants. The staff were all excellent, friendly and welcoming. The bedding in my Superior King room was superb, so very comfortable. I loved the marble in the bathroom. The English Grille was beautifully decorated and breakfast was delicious. And their Afternoon Tea was exquisite! I highly recommend this hotel. My sister was so pleased to celebrate her birthday here and in London. You will definitely enjoy your stay at this charming, elegant hotel.

2026-03-12 • via Tripadvisor
C
colleenbW2286JZ • Couples
8
Traditional hotel with great service but room not as expected
Pros:

Firstly I’ll start with the positives. The customer service was fantastic. The staff were very polite and could not do enough for you. I had told the hotel that our stay was to celebrate my fiancés birthday so they had left a hand written note and a cake in the room which was lovely. The breakfast was really good, you could pretty much have anything you wanted and it was cooked fresh. The hotel is situated in a great location with lovely restaurants nearby and it’s a short walk to Victoria station and Buckingham Palace.
The downsides, I had booked a superior king room as this looked more spacious and when we arrived we were told that we had been upgraded however when we saw the room we were so disappointed especially with how much the room cost. The room looked nothing like the photos on the website and it was struggle to walk around the bed due to the end of the bed being so close to the wall and
the TV. I did mention my disappointment to the hotel staff and was given a box of handmade chocolates and a note which was a nice touch. I was also surprised to pay £200 to the hotel on arrival which I was not expecting. I understand the need to leave card details as a deposit but I didn’t expect money to be taken from my account.
If you want to stay in a traditional British hotel with great service, this is for you but I have to say sadly we won’t be coming back.

2026-03-12 • via Tripadvisor
J
Janet • family_with_children • gb
9
A 5 star experience, eventually !
Pros:

Staff were accomodating, pleasant , always on hand. Breakfast varied & plentiful. New York Bar, a little dark but always quite busy, ambiance good.

Cons:

When we arrived we were unhappy with the rooms we were offered. After the 1st. night , we were given a lovely suite, on the 1st.floor. Management went above & beyond to meet our expectations of a 5 star hotel.

2026-03-12 • via Nuitee
J
Jimenez • solo_traveller • es
9
Pros:

Ubicación inmejorable

Cons:

Tamaño habitación

2026-03-12 • via Nuitee
C
Charanjit • solo_traveller • gb
10
Best hotel I have ever stayed in
Pros:

Loved staying there. Friendly staff & eager to help with any problems. Room so elegant which had all the amenities you would need. Beautiful breakfast with lovely surroundings.

Cons:

Everything was lovely.

2026-03-09 • via Nuitee
A
Amil • solo_traveller • ch
10
2026-03-08 • via Nuitee
S
sarah • extended_group • gb
8
2026-03-08 • via Nuitee
K
Kevski28 • Family • Guernsey, Channel Islands
10
If you are going to London......
Pros:

My family and I had a truly wonderful stay at the Rubens. The location could not be better—it is one of the easiest hotels to find in London, literally facing the Buckingham Palace Mews. The building itself is beautiful, and it looks especially stunning at night.
From the moment we arrived, we felt incredibly welcome. Jan, who greets guests at the door in his traditional red trench coat and top hat, was always there whenever we came and went. It honestly seemed as though he never left his post during our stay! His warm greetings and friendly conversations added such a special touch each day.
Our rooms were luxurious, very comfortable, and well appointed, with excellent facilities and wonderfully responsive air conditioning—very much appreciated after long days exploring London.
Breakfast each morning was a real highlight. Arthur, Geraldine, and Anna looked after us so thoughtfully, helping guide us through the extensive menu and making sure everything was perfect. The pistachio French toast was absolutely delicious—thank you to Anna for the recommendation!
We also enjoyed cocktails at the bar before heading out in the evenings. Sarah was fantastic, offering great advice and recommendations that we really appreciated.
The hotel is also perfectly located, just a short five-minute walk from Victoria and surrounded by countless shops and restaurants.
Every member of staff we encountered was a credit to the hotel. Their warmth, attentiveness, and genuine care made our stay even more memorable. We would happily return and highly recommend the Rubens to anyone visiting London.

2026-03-07 • via Tripadvisor
D
Danièle • family_with_children • fr
10
Pros:

Excellent breakfast, staff, management.

Cons:

Nothing

2026-03-07 • via Nuitee
B
Bojana • family_with_children • ch
10
2026-03-07 • via Nuitee
F
Fiona • couple • gb
9
2026-03-06 • via Nuitee
J
Jan-Niclas • couple • de
8
2026-03-06 • via Nuitee
A
Annie • family_with_children • gb
8
Upgrade made us happy
Pros:

We were upgraded to a lovely big room - so pretty happy after not such a good start.

Cons:

Original room small cramped and dark. Not what we were expecting and would not have been worth the high price.

2026-03-06 • via Nuitee
R
Robanti • couple • gb
10
If you want to feel like you live at Buckingham Palace stay here!!!!
Pros:

Fantastic location.. you feel like you are in Royal London. Great doorman and greet you and all the staff were wonderful. We had a Royal Room - King George III and it was lovely. Great drinks on offer and a lovely cookie to eat.

Cons:

Nothing!

2026-03-05 • via Nuitee