Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Rooms can be small

Categories

Cleanliness
9.3
Rooms are spotless and well-maintained, contributing to a positive experience.
Service
9.8
Staff are extremely friendly, attentive, and go above and beyond.
Location
9.3
Excellent location near iconic landmarks and public transport.
Room Quality
8.8
Rooms are cozy and comfortable, though some may find them small.
Amenities
8.8
Basic amenities are available, including an on-site restaurant and bar.
Value for Money
8.8
Good value considering the quality of service and location.
Food and Beverage
9.3
Food quality is excellent, particularly breakfast and special meals.
Overall Experience
9.5
A wonderful overall experience, highly recommended for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:43

Property Description

Luxurious Boutique Hotel Overlooking Buckingham Palace

Individually Designed Rooms: Each room at The Rubens at the Palace is a unique blend of luxury and comfort, providing a homely feel with thoughtful touches.

Culinary Excellence: Indulge in the finest food and beverage offerings in London at the flagship English Grill restaurant, where signature classics and seasonal delights are grilled to perfection in a live-action kitchen.

Royal Experiences: From enjoying morning coffee with panoramic views at The Palace Lounge to embarking on an authentic culinary journey at the Curry Room, every moment at The Rubens is filled with royal elegance and top-notch service.

Book your stay at The Rubens at the Palace for an unforgettable experience in the heart of London.

Important information:

Please be aware that on arrival at the hotel a credit or debit card or cash deposit must be provided for a pre charge/ authorization for the accommodations and for any extras. As a standard hotel policy, upon arrival an amount of £100.00 per night will be temporarily pre authorized on your card or taken as cash deposit towards any extras during your stay with us. Anything that is not used will be released from your card upon your departure from the Hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs GBP 70 per day.

Location

Guest Reviews

9.2
Based on 3590 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 9.3
Overall Experience: 9.5
A
Arddyn • solo_traveller • za
6
2026-07-04 • via Nuitee
A
Arddyn • solo_traveller • za
6
Front of house and Charlie and Leo excellent.
Pros:

It’s wonderful except one of our rooms was exceptionally small.

Cons:

The housekeeping was poor.

2026-07-04 • via Nuitee
K
Kate • couple • gb
10
Much appreciated aircon!
Pros:

Stayed during a heatwave and the air conditioning here was just the best! Check in was lovely too, I can’t remember the ladies name but she had a good chat with us about our plans.

Cons:

When we arrived in the room we found we had a twin instead of a double/king.

2026-07-02 • via Nuitee
S
Samantha • family_with_children • gb
7
Lovely, well-located hotel
Pros:

Location is excellent as are the staff, the food, and the overall feel of the place.

Cons:

I was in room 133 which was located next to a staff only room - the noise coming from there was annoying and really disrupted my stay. I did speak to the front desk to make them aware and asked that I am not put in that room in future!

2026-07-02 • via Nuitee
S
Stephen • solo_traveller • lu
2
Room small, TV not working, lack of flexibility on refund.
Pros:

Location

Cons:

Lack of flexibility on the booking. Had to leave one night early but hotel refused any type of refund.

2026-07-01 • via Nuitee
W
William • couple • us
7
2026-06-30 • via Nuitee
D
Diana • couple • ro
10
Great stay
Pros:

Staff was very friendly, i got a room upgrate which was most welcomed, thank you guys, i will return

2026-06-29 • via Nuitee
N
Natalie • family_with_children • gb
10
2026-06-29 • via Nuitee
J
Jeanette • couple • gb
8
Good but could be better.
Pros:

Room was spacious. Breakfast was very good. Bed was comfy. Attentive Staff. Great air con.

Cons:

Room decor tired and not as pristine as you would expect for a 5 star hotel. Towels could have been of a better standard too. Spa facilities would be a great addition to this hotel.

2026-06-29 • via Nuitee
E
Elizabeth • couple • gb
6
2026-06-29 • via Nuitee
E
el chami • solo_traveller • be
1
Pros:

Very bad wrong

2026-06-29 • via Nuitee
P
Paul • solo_traveller • gb
8
Good
Pros:

Nice location

Cons:

Can’t remember

2026-06-29 • via Nuitee
S
Sarah • couple • gb
10
Pros:

We had a fantastic stay from start to finish. The location was absolutely perfect for the Hyde Park event we were attending, and it was an added bonus to be within walking distance of Buckingham Palace and many of London’s other iconic attractions.

The staff truly made our stay memorable. Sophie, who checked us in, was incredibly warm, welcoming, and informative. She took the time to explain everything we needed to know and made us feel valued from the moment we arrived.

A huge thank you also to Pascal, who took care of parking our car. Having valet parking in central London was a real luxury and completely took away the stress of finding a parking space, allowing us to relax and enjoy our stay.

The bed and pillows were exceptionally comfortable, giving us a great night’s sleep after a busy day exploring the city. Every member of staff we encountered was friendly, professional, and always happy to help, creating such a welcoming atmosphere throughout the hotel.

A special thank you to Sophie and Pascal for going above and beyond. They are a real credit to the hotel. We thoroughly enjoyed our stay and wouldn’t hesitate to return. Highly recommended!

Cons:

Nothing

2026-06-28 • via Nuitee
K
Karl • couple • gb
9
Traditional English hotel in a fantastic Location
Pros:

Location Location! Close to Victoria tube and all the sights. It is either a short walk or tube trip to all the main attractions and sights. Staff were incredibly helpful.

Cons:

I felt I was paying a lot for the location rather than luxury and this meant it was in my opinion, overpriced. This didn’t detract from a wonderful stop in London and at the Rubens.

2026-06-28 • via Nuitee
J
JUDI • couple • us
10
2026-06-27 • via Nuitee
J
Jessica • couple • us
10
I would 100% recommend this hotel to anyone who is looking to stay in London.
Pros:

The employees and staff went above and beyond to make us comfortable. Beautiful hotel with wonderful service. Steps away from Buckingham palace.

Cons:

Breakfast could use a little more variety.

2026-06-25 • via Nuitee
L
Louise • couple • gb
5
Disappointing and expensive for an average experience.
Pros:

Good location. Room very small for the price. We had dinner in the restaurant and had to wait an hour for my seafood cocktail which consisted of 4 tiny prawns, a slice of cucumber a tomato and loads of lettuce, the mains requested were not available and neither was the wine and it was a very disappointing start. The new choice of main and dessert were nice but we thought very over priced. The air con in our room was ace and the breakfast really tasty. We had such high expectations and it was all a bit of an anticlimax and wouldn’t return.

Cons:

Long delays between courses and not advising what was no longer available on the menu until after we made our choices.

2026-06-25 • via Nuitee
E
Evan • couple • gb
10
2026-06-23 • via Nuitee
E
elisa • solo_traveller • it
6
Londra sei bellissima, un mondo da scoprire
Pros:

Posizione eccezionale, proprio dietro Buckingham Palace. Molti posti di interesse raggiungibili a piedi. Uno staff davvero super, molto disponibili, che ti fanno sentire bene accolta. Dal doorman Pascal al maître del ristorante Giovanni (di origini italiane), al personale della reception, tutti da 10. Colazione buona anche se non particolarmente varia.

Cons:

La mia camera(101) primo piano. Bagno Ovviamente senza bidet questo è scontato, ma anche senza doccino, solo soffione centrale doccia. Personalmente lo trovo scomodo. Impianto aria condizionata rumoroso (anche alla prima velocità)e praticamente impossibile da regolare. Veniamo alla vera nota dolente: VETRI OPACHI ALLE FINESTRE PER NASCONDERE MOTORI IMPIANTO DI CONDIZIONAMENTO A POCHI CENTIMETRI. I VETRI ERANO DOPPI PER ATTUTIRE IL RUMORE. IN PRATICA ERA COME NON AVERE LE FINESTRE non potendo guardare fuori e non potendo aprirle anche per far entrare un po d’aria naturale . DAVVERO INCONCEPIBILE IN UN 5 stelle. Soluzione alternativa mi è stata offerta per l’ultima notte, poiché prima l’hotel era completo. Ormai, dovendo trasferire le mie cose e mancando solo una notte, ho rinunciato. Scuse del management e piccolo cadeau alla partenza. Promessa di un upgrade gratuito entro 12 mesi se decidessi di tornare.

2026-06-21 • via Nuitee
E
Elina • family_with_children • gr
10
Excellent
Pros:

The people and the vibe!

2026-06-19 • via Nuitee