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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Currency exchange
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Non-smoking throughout
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Concierge service
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Internet access
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Housekeeping on request
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Reception hall
Review Highlights
Categories
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Property Description
Luxurious Accommodation in the Heart of London
Stylish Rooms and Modern Amenities
Indulge in air-conditioned rooms with safes, flat-screen TVs, and marble bathrooms featuring power showers and premium Etro toiletries.
Award-Winning Dining Experience
Experience culinary excellence at Reform Social and Grill, offering a variety of meals made from the finest ingredients sourced locally. Don't forget to explore the cocktail list at the bar, featuring British classics with spirits distilled in the UK.
To experience luxury and convenience in the heart of London, book your stay at The Mandeville Hotel today!
A full English breakfast is available for GBP 22.50.
Please note when booking more than 6 rooms, different deposit and cancelation policies will apply.
The credit card used at the time of booking must be presented upon check-in. If you are making a reservation on behalf of someone else then please contact the property prior to the arrival date to complete a third party credit card form.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
People 3 years old and over stay for £36 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The Mandeville’s location is perfectly nestled among the large high street retailers, as well as surrounded by many charming pubs and restaurants. The morning Flat Whites are also of the best I have tasted in the area. The service and reception were both very friendly and attentive. Thank you @Nikita for a wonderful stay!
Loistava sijanti ja erittäin siisti hotelli. Huippupalvelu, kaikki toimi hienosti.
My stay at the Mandeville Hotel was made truly exceptional as always. A special mention for Michela at Reception. Her professionalism, genuine kindness, and remarkable proactive attitude stood out from the very first moment. She consistently went above and beyond to ensure that every detail was handled with care, always anticipating needs with grace and efficiency.
In an industry where service makes all the difference, Michela represents the highest standard of hospitality thanks to her warm approach, attention to detail, and sincere willingness to help.
She is undoubtedly a true asset to the hotel and one of the strongest reasons why guests would choose to return to the Mandeville Hotel. Exceptional service like hers is rare and deserves to be recognised.
They gave away my booked room. And did not offer any help beyond a refund which also I hope
Will come
Staff were very helpful and accommodating.
Rooms were comfortable and relaxing.
Loved the breakfast and dinner.
Couldn't find anything to fault.
Excellent concierge and reception staff, great location between Oxford Street and Baker Street, very close to the Wallace Collection, good choice for breakfast whether buffet or a la carte.
Don't like glass doors on bathrooms but they were frosted
He ido ya tres veces. En general todo perfecto. Me gusta mucho.
Pero esta vez hubo problemas.
Dos días seguidos puse "Clear the Room" a las 8:30 y a las 18:30 aún no estaba disponible la habitación. El "housekeeper" era un pobre chico sin formación alguna, lento y desorganizado. La chica de Recepción no estuvo a la altura cuando presentamos la queja; se nos sacó de encima sin hacer nada por resolverlo. Hay que formar mejor al personal...
We popped in for food...greeting was smiley,professional and we were made to feel very welcome.
Die super Lage in mitten eines sehr trendigen Viertels
The concierge was consistently helpful, responsive, and willing to assist with questions and arrangements. The waiters were also attentive and courteous, providing friendly service throughout the stay.
On the first night, there was a loud intermittent noise in the room that made it difficult to rest. I reported it the next morning and requested compensation, clearly stating that I was not seeking an upgrade. After multiple reminders on my side, the reception staff claimed they would provide a 50% refund for the first night, but they did not follow through, which raised serious doubts about the integrity of the team.
The reception is staffed mainly by very junior employees, many of whom appear to be students, and this lack of experience showed. One staff member confused pre‑authorisation with an actual debit on my card. Another kept assuring me for more than 90 minutes that my room was “being prepared”; in reality, I only received the room several hours later.
Billing and communication around charges were also problematic. My card was debited without any email notification or immediate receipt. When I asked about this, the front‑of‑house manager explained that I would get the invoice on departure. In my view, a hotel should always provide a receipt at the time a card is charged.
The front-of-house manager was not aware of key details from my previous conversations with his team, which suggests internal communication is weak. After checking the hotel’s Facebook reviews, I noticed similar complaints from other guests, which makes me think my case was not an isolated one.
Overall, the combination of noise issues, unfulfilled promises, unclear communication, and inconsistent handling of payments and complaints left me disappointed. With better training, transparent follow‑through on commitments, and stronger management oversight, this hotel could significantly improve the guest experience.
My husband and I enjoyed a brief two night stay at the Mandeville and enjoyed the convenient location and friendly staff. There are many restaurants in the area and it is convenient to the tube. We were able to take the train service directly to Heathrow. Room was clean and well appointed with toiletries, robe and slippers. We were also pleasantly surprised to be upgraded to a suite.
Fantastic hotel and brilliant service from Nikita at reception
Location and service
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