Country Inn & Suites by Radisson, Phoenix Airport, AZ

Hotels
•
Country Inn & Suites by Radisson Americas
7.8 (1767 reviews)
4702 East University Drive , Phoenix , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Breakfast quality
Need for repairs
Parking issues

Categories

Cleanliness
7.19
Several mentions of cleanliness as good, but issues like old smoke smell and maintenance affect the sentiment.
Service
8.66
Generally positive remarks about staff friendliness and motivation.
Location
8.7
Frequent praise for the hotel's location and easy access to the airport.
Room Quality
7.15
Mixed reviews about room quality, with mentions of needing repairs and layout issues.
Amenities
7.68
Some amenities were present but not up to expectations; average available choices.
Value for Money
8.14
General sentiment that the price reflects decent quality, but there were complaints regarding some aspects.
Food and Beverage
6.69
Complaints regarding breakfast quality and variety were noted.
Overall Experience
8.16
Overall sentiment reflects a good experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:43

Property Description

Convenient Location
Located in the vibrant South Mountain district of Phoenix, Country Inn & Suites by Radisson, Phoenix Airport, AZ is just a stone's throw away from major attractions like Phoenix Convention Center and Copper Square.

Relaxation and Wellness
Indulge in a spa experience with our fitness centre, hot tub, and sun terrace. Unwind after a long day of sightseeing or business meetings.

Modern Amenities
Enjoy the convenience of a 24-hour front desk, airport transfers, free WiFi, buffet breakfast, business centre, and vending machines with snacks and drinks. Everything you need for a comfortable stay is right at your fingertips.

Ready to experience comfort and convenience in Phoenix? Book your stay at Country Inn & Suites by Radisson, Phoenix Airport, AZ now!

Important information:

Please note: Parking is only available for guests staying at the hotel and guests are not allowed to leave vehicles in the parking lot for extended periods of time. Please contact the hotel for further details.

When traveling with pets, please note that an extra charge of USD 20 plus tax per pet, per night applies. Weight limit for all pets together or alone is 150 LBS.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 1767 reviews
Cleanliness: 7.19
Service: 8.66
Location: 8.7
Room Quality: 7.15
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 6.69
Overall Experience: 8.16
A
Amy • couple • us
10
Great
Pros:

Clean

Cons:

Airplanes taking off every 15 minutes

2026-10-17 • via Nuitee
O
Olaf • couple • de
10
Pros:

Der Außenpool. Das geräumige Zimmer.

2026-10-16 • via Nuitee
Y
YASUYUKI • solo_traveller • us
6
2026-10-16 • via Nuitee
S
Shelby • solo_traveller • us
3
Never staying again.
Pros:

Bedroom was fine.

Cons:

Elevator was broken. Shower did not have hot water. Some of the lights in the room did not work.

2026-10-16 • via Nuitee
C
Cassell • solo_traveller • us
1
WORST STAY EVER
Pros:

Close to airport.

Cons:

The elevator was broken. They notified me the day we arrived. They should have discounted the costs for anyone not staying on the first floor. We were toting 50 pound suitcases up and down flights of stairs. There was absolutely one person on duty. She was apparently taking care of the hotel alone. No one on front desk consistently.

2026-10-16 • via Nuitee
C
Chasity • family_with_children • us
7
Pros:

Affordable, breakfast is great. We are familiar with the property. Location is clean, safe and pet friendly without over pricing. We will continue to choose this place and area to stay with our little doggie!!

Cons:

None

2026-10-15 • via Nuitee
H
Howard • solo_traveller • us
1
No hot water or elevator!
Pros:

The entire hotel had no hot water and no working elevator.

Cons:

Since there was no hot water, I decided to look at a different hotel but booking through booking.com made it very difficult to get a refund and book somewhere else. I still don’t know if I will get refunded for this hotel stay even though the hotel recommended we stay somewhere else.

2026-10-15 • via Nuitee
A
Angela • family_with_children • us
8
I’d stay again.
Pros:

Rooms looks nice

Cons:

Bed was so hard and feather pillows were too soft.

2026-10-15 • via Nuitee
M
Manuel • couple • us
10
2026-10-14 • via Nuitee
R
Robert • solo_traveller • ca
3
Hotel is in disrepair
Pros:

Staff were friendly and helpful

Cons:

Broken elevator, no hot water for 2 of 4 days of my stay, clogged sink

2026-10-14 • via Nuitee
C
Connie • family_with_children • mx
9
Pros:

Everything was good, a decent breakfast included in the good price, staff very attentive and room was clean.

Cons:

No negative comments

2026-10-14 • via Nuitee
J
Jessie • solo_traveller • us
7
Pros:

Room was pretty, comfortable and clean, sleep great, shuttle service was great too

Cons:

Elevator not working, have to drag bags thru stairs.

2026-10-14 • via Nuitee
M
Melody • family_with_children • us
2
Sadly, I was disappointed for our stay!
Pros:

The location to the airport was perfect

Cons:

The elevator was broken, we had to walk the stairs to the 3rd floor; there was no hot water for a shower ( shower curtain was so high off the floor that water went everywhere); the carpet in our bedroom was completely wet on one side of the room; the only good thing for breakfast was waffles ( even though no spray was provided to cook them)

2026-10-13 • via Nuitee
C
Cassandra • solo_traveller • us
4
Nice staff, tidy for the most part but the hotel was not functioning as it should.
Pros:

The staff was really nice.

Cons:

Complimentary Shuttle was broke and the booking said 24 hr shuttle to the airport but I ended up having to pay for it. The elevator was down so I had to walk up stairs with luggage and they didn’t offer someone to help. The shower only had cold water.

2026-10-13 • via Nuitee
T
Tammy • solo_traveller • us
6
I definitely don’t feel this hotel matched what I paid. Very disappointed.
Pros:

Clean room, bed and breakfast were decent

Cons:

The staff upon arrival was horrible. Got the feeling she didn’t want to be there. The elevator was out so I had to carry my big bag up the stairs as I arrived at 6:45PM and the person to help left at 6PM. As I reached the top of the stairs a couple was coming down and they said You know you could have left your bag downstairs, they will watch … did she not offer that? NO she didn’t.
While I was aware the location was near the airport, I was not aware it was by a huge parking facility which generated a lot of traffic.
I definitely don’t feel this hotel matched what I paid. Very disappointed.

2026-10-11 • via Nuitee
A
Alyssa • couple • us
10
Would definitely stay again
Pros:

Nice and clean

Cons:

Everything was great

2026-10-10 • via Nuitee
M
Miranda • couple • us
10
2026-10-10 • via Nuitee
H
Hailey • solo_traveller • us
10
Convenient location to the airport but still not loud
Pros:

Everything was clean
Location was perfect
Staff was wonderful

Cons:

Clean and set up nicely

2026-10-09 • via Nuitee
N
Nigel • solo_traveller • mx
10
2026-10-09 • via Nuitee
C
CHAOYANG • solo_traveller • us
10
非常喜欢,干净卫生
Pros:

非常人性化,而且第二天提供免费送达候机楼服务特别贴心

2026-10-08 • via Nuitee