The Welbeck Hotel by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.8 (1325 reviews)
57-59 Welbeck Street , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Currency exchange
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Exceptional food
Cons:
Needs improvement in cleanliness
Value for money concerns
Small rooms

Categories

Cleanliness
8.01
Cleaning staff needs improvement as trash wasn't removed and amenities weren't replaced.
Service
9.48
Staff were nice and helpful, especially Ucef and others at the front desk.
Location
9.52
Excellent place near to Oxford Street; convenient for dining and shopping.
Room Quality
8.47
Rooms are clean but some had disappointing views and space was small.
Amenities
8.5
Amenities provided were lacking in some areas but breakfast options were exceptional.
Value for Money
7.96
High price for quality received; location was the main saving grace.
Food and Beverage
9.51
Exceptional breakfast with well-cooked options.
Overall Experience
8.98
Enjoyable stay but certain aspects like cleanliness and value for money could improve.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:18

Property Description

Affordable Rates in London’s City Centre
Welcome to Holiday Inn-London Oxford Circus, an IHG Hotel, offering affordable rates in the heart of London. Enjoy a comfortable stay with in-room desk, coffee/tea maker, free high-speed internet, and a mini gym for your convenience.

Prime Shopping and Dining Locations
Indulge in a shopping spree at world-famous stores on Oxford Street and Bond Street, just a stone's throw away. Explore Marylebone village with its upscale dining options and trendy boutiques. Visit ‘Theatreland’ and iconic attractions like Madame Tussauds within walking distance.

Convenient Transportation Options
With Bond Street station nearby, access multiple connections on the Elizabeth Line for quick travel to Canary Wharf, ExCeL Centre, and Heathrow airport. Explore London easily with Jubilee Line to key landmarks and Central Line to the financial district. Book your stay now for a memorable London experience at Holiday Inn-London Oxford Circus!

Important information:

Please note, for prepaid bookings, the credit card charged has to be presented upon check-in. If the reservation has to be paid by a third party, a credit card authorization form is required. Please contact the hotel to request a copy.

When booking 10 rooms or more, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 1325 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.51
Overall Experience: 8.98
L
Lauren • solo_traveller • gb
9
Enjoyed it and would stay again.
Pros:

Really nice hotel, modern, warm and fresh and our kids loved the free Photo Booth! The staff were gorgeous couldn’t do enough for you!

Cons:

Thought the room was a little expensive for what we got. It was a nice room but not amazing!

2026-05-16 • via Nuitee
C
Claudia • family_with_children • mt
10
2026-05-16 • via Nuitee
J
Janda • couple • za
6
The staff managed to make up for a room that wasn’t really up to par.
Pros:

The location is very central and easily accessible.

Cons:

The rooms weren’t well sound proofed and were could hear our neighbours talking and their TV. The pillows needed replacing- old and lumpy.

2026-05-16 • via Nuitee
L
Laura • solo_traveller • gb
10
Perfect place to stay near Oxford Street
Pros:

Well situated, lovely spacious room. Really comfy bed and lovely staff.

Cons:

Nothing!

2026-05-16 • via Nuitee
R
Refael • solo_traveller • il
8
Wonderful Location
Pros:

Location, Location, Location.
Good breakfast.
Comfortable room & bed.
Received 2 bottles of water and soda complimentary.

Cons:

Received a room just above noisy air conditioner units, changed after my request.
Housekeeping not consistent,day no top up of coffee capsules & water.

2026-05-15 • via Nuitee
K
Kathy • couple • gb
7
2026-05-14 • via Nuitee
G
Gregor • couple • de
8
2026-05-14 • via Nuitee
C
Claus • solo_traveller • cl
9
Great!
Pros:

Lovely hotel, perfect location, very friendly and helpful staff, would definitely stay again.

Cons:

Can't really think of anything relevant.

2026-05-12 • via Nuitee
E
Elisabeth • couple • fr
9
Well situated comfortable hotel in central London
Pros:

The hotel is very well situated right in the centre of London, easily accessible by tube and close to shops, restaurants and parks. The bed was very comfortable and the room very clean with good amenities.

Cons:

Nothing in particular to fault.

2026-05-12 • via Nuitee
O
Olive • couple • gb
10
Pros:

The staff were fantastoc on the phone beforehand. We'd arranged a birthday surprise trip and they accommodated luggage, and instructions! The lady at the bar was also excellent bringing up glasses and drinks super quickly to the room! The room itself (queen + sofa) was gorgeous. Very classy. Modern tasteful and clean bathroom. Aircon and heaitng very responsive. The lounge was lovely too. Buffet breakfast excellent! Didn't have any hot food.

Cons:

Fridge could have been colder. Everything else was just as I'd hoped.

2026-05-12 • via Nuitee
C
Christopher • couple • ca
1
Stayed at this hotel to celebrate our 45th anniversay and left angry and disappointed.
Pros:

Located within walking distance to a subway and train station. Our request for a room on an upper floor was met. They provide fresh milk for morning drinks in your room and a good selection of teas and coffee. The beds were comfortable. The restaurant staff and food choices for breakfast were excellent

Cons:

3 minutes into her morning shower, the shower flooded and due to the design of the stall and a plugged drain, she was left unwashed and naked, mopping up the entire bathroom floor with towels. I could not have my shower as a result, as well.
The staffs response to this situation was not acceptable at all. Even though apolgetic and an offer to let us use another suite to shower( not possible with a train to catch), it is the hotel's customer service as we checked out and requested that a manager be notified, that completely angered us. After paying over $400.00 for one night, I would fully expect that management/owners would offer compensation but we were told nothing and have not been contacted. Instead, we were given "the bums rush" out the door and a brief "Sorry about that". Is this really the best they can do?

2026-05-12 • via Nuitee
N
Noble • couple • zm
10
2026-05-12 • via Nuitee
Y
Yasmin • couple • us
10
Pros:

Location staff services

2026-05-11 • via Nuitee
B
Bryan • solo_traveller • cl
10
2026-05-11 • via Nuitee
E
Elena • solo_traveller • gb
9
2026-05-11 • via Nuitee
G
Gro • family_with_children • no
10
2026-05-10 • via Nuitee
C
Colin • couple • au
8
2026-05-10 • via Nuitee
E
Elizabeth • couple • gb
10
2026-05-10 • via Nuitee
C
Cristiano • solo_traveller • de
9
A great place that I’d happily return to
Pros:

Phenomenal hotel in a location convenient to everything. The neighborhood is quiet, yet there are plenty of places to eat and drink, as well as many shops. It's very quick to reach from Heathrow; taking the Elizabeth Line, it takes just 50 minutes from passport control to the hotel. I recommend using the Marylebone-Oxford St. exit/entrance, which is just a stone's throw away.

The staff is very polite and helpful. A beautiful atmosphere!

Cons:

The bathroom is small, and unfortunately, when showering, the poor drainage slope causes the bathroom to flood, with the risk of water leaking into the bedroom

2026-05-10 • via Nuitee
E
Elaine • solo_traveller • gb
9
Pros:

Staff were very helpful, polite and accommodating

Cons:

Nothing

2026-05-09 • via Nuitee