Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Superb service
Great location
Cons:
Breakfast issues
Noise insulation

Categories

Cleanliness
8.45
Clean and friendly staff noted, but some noise issues may affect perception.
Service
9.45
Staff were described as superb and accommodating, enhancing guest experience.
Location
8.95
Great location mentioned, though slightly outside main part of town.
Room Quality
9.25
Rooms were described as lovely, spacious, and comfortable.
Amenities
8.95
Standard amenities offered, some disappointment in available facilities.
Value for Money
8.45
Overall enjoyment noted, but some felt the breakfast does not justify extra cost.
Food and Beverage
7.95
Breakfast experience was crowded and below expectations.
Overall Experience
8.95
Positive experiences largely outweigh the negatives based on staff and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:43

Property Description

Luxurious Accommodation
InterContinental Lisbon offers chic, spacious guestrooms with panoramic views of Eduardo VII Park. Enjoy flat-screen TVs, satellite channels, and free WiFi during your stay.

Exquisite Dining Options
Indulge in a wide range of international and Portuguese specialties at the hotel's Akla Restaurant. For a more casual setting, head to the UpTown Bar for a relaxing drink in a homely environment or explore nearby local dining options.

Convenient Location
Situated near Marques de Pombal Metro Station, the hotel provides easy access to Lisbon's iconic attractions like Bairro Alto, Rossio, and Chiado. Don't miss the opportunity to explore the historical downtown just a short drive away.

Ready to experience luxury in the heart of Lisbon? Book your stay at InterContinental Lisbon now.

Important information:

Please note that the half board rate is for 2 Adults. Children are not included and will be charged a half board supplement directly by the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Property Video

Guest Reviews

8.8
Based on 829 reviews
Cleanliness: 8.45
Service: 9.45
Location: 8.95
Room Quality: 9.25
Amenities: 8.95
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 8.95
S
Sandra • family_with_children • us
10
We had a lovely albeit short stay, at the intercontinental in Lisbon the staff were extremely helpful and friendly and v
Pros:

Beautiful hotel with great decor and facilities

Cons:

Great property no complaints or comments

2026-08-27 • via Nuitee
A
Andreas • couple • cy
7
Overall, it’s a nice hotel with good service, a good location, and comfortable rooms, but the policies and payment proce
Pros:

The cleaning service, the room, and the location were all very good, especially if you want to walk down to the city centre. They also upgraded our room at no extra cost due to an issue on their side, which was a very nice gesture and clearly an effort to make up for the inconvenience.

Cons:

However, there were some serious issues with the payment and parking arrangements.

At check-in, they reserved the full amount for all the booked nights on our card. At check-out, instead of simply releasing the original reservation and charging the correct amount, they charged the amount again while the initial reservation was still pending. As a result, our account temporarily showed a negative balance equivalent to almost double the hotel cost. This was done without any prior explanation, and we could not find any clear information about this procedure either during the Booking.com reservation or in the IHG policies.

Another issue concerns the parking. We stayed for 7 nights under two separate bookings. During the first 5 nights, we rented a car. When we arrived at the hotel, a gentleman from the hotel took the car and parked it in a dedicated parking area next to the hotel, without charging us anything.

However, during our final 2 nights, when we were checking out and preparing to go to the airport, the lady at the front desk suddenly asked us to pay €25 for one night of parking. We obviously did not accept this charge, especially since it was our final day and the rental car had already been returned to the company several hours earlier.

Overall, while the room, cleanliness, location, and the room upgrade were positive aspects, the unclear payment procedure and inconsistent information regarding parking were disappointing and should be communicated much more clearly to guests.

2026-08-27 • via Nuitee
J
João • couple • pt
1
2026-08-27 • via Nuitee
A
Arij • extended_group • ae
1
2026-08-26 • via Nuitee
A
Andreas • couple • cy
10
2026-08-25 • via Nuitee
C
CHRISTOPHER • couple • au
9
Great stay and location
Pros:

Location was great

Cons:

Internet wasn't working at times

2026-08-24 • via Nuitee
P
pepe_cheltenham • Couples • Madrid
10
Superb stay at IC Lisbon. A long-overdue review — apologies for the delay.
Pros:

My partner and I chose Lisbon to celebrate my birthday, and I used my IHG Ambassador Complimentary Weekend Night Rate for our stay at the InterContinental Lisbon.

We were upgraded to a superb suite with a huge terrace overlooking the city, and there was a birthday cake waiting for us in the room — a lovely and thoughtful touch.

The housekeeping service was excellent, and lunch at the restaurant was a superb experience. The Club Lounge was also cozy and welcoming, adding to the overall comfort of our stay.

The dry martini at the bar was good, though perhaps not quite at the same exceptional level as the rest of the experience — I would rate it a 7/10.

Carolina Silva, Guest Experience Manager, truly personified what hospitality is all about. She made our stay unforgettable, and we are very grateful for the care and attention she showed throughout our visit. Every member of staff we encountered was friendly, warm, accommodating, and professional, but Carolina was just over the top.

2026-08-20 • via Tripadvisor
D
DoctorPLee • Family
10
Excellent Hotel
Pros:

My family had a very pleasant and enjoyable stay. The staff were excellent. I highly recommend this hotel to anyone visiting Lisbon.

2026-08-17 • via Tripadvisor
D
DANIELA • couple • it
9
Come sempre, perché ho già soggiornato da voi a Berlino, mi sono trovata benissimo.
Pros:

Bene. Colazione molto ricca e varia.
Ho chiesto la sostituzione della camera perché aveva una brutta vista interna. Sono stati molto disponibili e hanno soddisfatto la mia richiesta.

Cons:

La prima camera, aveva una brutta vista interna.

2026-08-17 • via Nuitee
R
Rashid • couple • qa
10
It’s wonderful
Pros:

The location

Cons:

Nothing

2026-08-13 • via Nuitee
I
Imran Khalid • family_with_children • gb
9
Highly recommended.
Pros:

Very clean. Very polite and receptive staff. Excellent breakfast and the most comfortable beds!

Cons:

Water pressure on the higher floors can be low. This needs to be looked into

2026-08-11 • via Nuitee
K
Khalid • extended_group • sa
7
Old hotel
Pros:

Big rooms , helpful stsff

Cons:

Location and very old facilties

2026-08-07 • via Nuitee
M
Martin • family_with_children • us
8
Great hotel for short Lisbon stay.
Pros:

Great hotel just a few minutes away from historic areas.

Cons:

Nothing comes to mind!

2026-08-05 • via Nuitee
C
Cornelius • solo_traveller • nl
6
2026-08-05 • via Nuitee
T
Travable • Family • Cincinnati, Ohio
10
We went back it was so nice!
Pros:

What a wonderful experience! We started our Portugal trip with four nights in Lisbon at the Intercontinental. We enjoyed our stay so much that we ended our trip, deciding to spent another four nights, at the Intercontinental.

Our decision to return and spend extra time in Lisbon had everything to do with the friendly and competent service as well as the quality of the hotel.

A special thanks to Mr. Santos who took care of a minor problem with our stay in an amazing way! And also a big thank you to Anabela, in reservations!

EVERYONE we interacted with, both stays, were lovely, friendly, and helpful. All the staff seemed to go over the top to make our stay memorable. And of course Mr. Santos shone and we’ll never forget him.
Our experience was so nice, that for November, we have booked 8 nights at the InterContinental in Porto, Portugal. We’re looking forward to our stay and writhing more nice reviews!
Thank you from the B’s

2026-08-03 • via Tripadvisor
Q
Q7310EPamandah • Family
10
Ideal location
Pros:

Great location to explore the city and for metro and train access.. Staff friendly and hotel very clean. What you expect with an intercontinental. Lovely bar area. Very modern.

2026-07-25 • via Tripadvisor
B
Bruno • couple • ao
8
2026-07-22 • via Nuitee
D
Dominique • couple • ch
9
Oasis de sérénité au centre de Lisbonne
Pros:

Amabilité du personnel - concierge d’excellent conseil. Chambres très agréables. Emplacement parfait

Cons:

Accès pas evident

2026-07-22 • via Nuitee
M
Maria da Graça • couple • br
8
2026-07-18 • via Nuitee
M
Mobile30376919272 • Couples
10
Perfect and luxurious. Would highly recommend
Pros:

We had a perfect one night stay at this hotel. The service we received was very special. All staff that we encountered were friendly and very helpful. Our room (one bedroom suite) was clean and luxurious with the most amazing views of Lisbon. During our stay we utilised the Club Lounge which I would highly recommend. Talk about being spoiled !

2026-07-17 • via Tripadvisor