Residence Inn by Marriott New York Manhattan/ Midtown Eastside

We stayed here for more than a month while my husband underwent medical treatment at NYU/Langone. The staff was exceptionally caring and helpful. At breakfast every day, Claudia and Carlos would ask me how my husband was doing and offer encouragement. When my cell charger failed, the engineer loaned me his personal charger overnight. He also opened a wine bottle for me. And when I had trouble printing out documents, C. vasquez at the front desk printed them out from her email. You simply could not ask for a more helpful or kind staff, and I am extremely grateful to them all.

We came from Paris for a family trip with our baby. It was a great experience overall. The hotel is very well located, and we were able to visit many sites on foot. The room was clean, comfortable, and much bigger than I expected. The front desk was also very helpful and provided a crib for our baby, which was essential for us — thank you very much for that.
The only thing that could be improved is the breakfast. We stayed for nine nights, and by the end of our stay, we weren’t sure whatelse we can take in the morning buffet. The staff working in the lobby during breakfast time were kind and helpful — thank you, CARLOS.CLAUDIA

During our stay in New York, my family and I had an excellent experience with the breakfast team at the hotel. I would especially like to thank Claudia, Thainá, and Carlos for their outstanding service, kindness, and professionalism. From the very first day, they made us feel truly welcomed with their warm attitude, genuine care, and constant attention to detail. What made their service even more exceptional is that my son and I are celiac, which means we have strict dietary restrictions. As soon as they learned about it, they took it seriously and consistently went above and beyond to make sure we were safe and well taken care of. Every morning, they remembered our needs and proactively prepared everything we required, making breakfast stress-free and enjoyable for our entire family. Their friendliness, efficiency, and dedication made a real difference in our stay.
Thank you again to Claudia, Thainá, and Carlos for such an exceptional experience. They truly deserve recognition for their excellent work!

We just completed a four day stay at the Marriott Residence Inn Midtown East on 48th St. It is an exceedingly well maintained and staffed hotel and in a great location. The room sizes and appointments, including kitchenettes, are more than adequate and appeared to have been recently updated. The main lobby and breakfast areas are very roomy and well illuminated. In addition, the level of service there was excellent, including Claudia and Carlos, who staffed the breakfast buffet, and who were exceptionally helpful and courteous, not the least in helping with our four young and less than tidy grandkids! I highly recommend this hotel for future stays.

We had an absolutely wonderful stay at the Residence Inn in Midtown East! The location couldn’t be better — just steps from restaurants, shops, and Grand Central Station, making exploring Manhattan incredibly easy. Our suite was spacious and comfortable with a convenient kitchenette and housekeeping staff were wonderful. The free breakfast each morning was a huge bonus, a delicious variety every day. Carlos welcomed us with a big smile each morning and made sure we were happy with our breakfast. The front desk staff were friendly and attentive. From check-in to breakfast service, everyone was professional and genuinely welcoming. Highly recommend this fabulous hotel.

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Carlos at the Residence Inn Manhattan/Midtown East, New York City is honestly amazing. He is always so polite, humble, and kind, and he really goes out of his way to help. I’m still adjusting to the time zone, and he is always patient and accommodating with my requests. His positive attitude makes my mornings so much better. Truly happy with the service 10/10. Thank you, Carlos!

A great hotel experience for a long weekend in the city. Everything was in like-new condition. The King Suite we stayed in had everything we needed including a large refrigerator, microwave, stovetop, toaster and a complete set of dishes, glassware, etc. Great for dealing with leftovers from dinners out. There was a bathtub (at our request). We asked for something quiet and we ended up in Room 817 that had essentially brick walls for the view but it was dead silent. (I asked and they told me just to ask for the brick wall view if we want another room like that in the future.) The free breakfast buffet was great! The reception personnel were friendly and helpful. Great location. And it was very competitively priced. It's everything I could ask for in a Manhattan hotel.

Great location, nice sized room and good breakfast

Location. Good value.

the staff was nice and the buffet breakfast was decent, neat room and common areas.

✨An Exceptional Stay — Truly Felt Like Home✨

My stay at the residence in Midtown East Manhattan was absolutely wonderful from start to finish. What truly made the experience exceptional were the people.

In the dining room, Claudia and Carlos were phenomenal. They went above and beyond each morning to help organize breakfast and ensure that every single need was met. Their attentiveness, kindness, and genuine care made breakfast feel effortless and welcoming every day.

At the front desk, Claudia and Chanel were simply outstanding. Front-desk Claudia, in particular, fulfilled every request I made with grace, efficiency, and the warmest smile. Both Claudia and Chanel are incredibly sweet, friendly, and accommodating—you can immediately feel how much they care about the guest experience.

Because of them, I truly felt at home during my stay. This level of service is rare and deserves to be recognized. I cannot thank them enough and look forward to returning💗

Highly recommend—this is hospitality done right.

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#CallSana #CallSanaRecommends #SanaApproved #TravelingRealtor #TasteOfTheCity 😘

great hotel in great location with excellent amenities for business travellers like free printing. Good breakfast.

Lovely stay at the Residence Inn in Midtown. Breakfast was included and delicious and the staff there were great - shoutout to Carlos for always being welcoming! Superb location - 15 minute walk to Times Square. Had a great time!

Carlos and Claudia are amazing they really make our day start just right with their bright smiles and all the help they give us at breakfast. Everything was always very clean.

The rooms are nice, overall service was good. The location as always is one of our favorite. The atmosphere is always peaceful and the staff at reception are good as well. The only thing that would be better is to have a little more variety of options for breakfast.

Breakfast was good, a nice way to start a busy day. The rooms were large for New York, we had plenty of space for two. Front desk assistant was helpful with questions and arranging transportation.

Claudie has been a familiar and welcoming constant as we return to this hotel. She along with the gentleman at breakfast cleaning up the tables are the best team. Our kids love this hotel, making their own waffles, and we love the location and spacious rooms.