JW Marriott New Orleans

Hotels
JW Marriott Hotels & Resorts
9.1 (596 reviews)
614 Canal Street , New Orleans , us

Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Good food
Cons:
Poor internet
Run-down pool area

Categories

Cleanliness
8.73
Clean and well maintained, though minor issues such as the lack of an in-room microwave were noted.
Service
9.7
Exceptional staff that were very helpful and greeted guests warmly.
Location
9.74
Ideal location near the French Quarter with easy access to points of interest.
Room Quality
9.19
Room size and bed comfort were praised.
Amenities
8.22
Small and somewhat run-down pool area noted; otherwise standard for hotel of this class.
Value for Money
8.68
Good value, but internet costs can be a downside for business travelers.
Food and Beverage
9.23
Excellent food quality, particularly the gumbo.
Overall Experience
9.3
Overall a wonderful stay with minor issues but highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:52

Property Description

Luxurious Accommodations

Indulge in the elegant rooms at JW Marriott New Orleans, boasting large windows, ergonomic workspaces, and plush seating areas. Enjoy modern amenities such as a flat-screen TV, coffee maker, and luxurious bathrobes for a comfortable stay.

Dining Excellence

Savor a culinary experience at the on-site Fogo de Chao Brazillian steakhouse, known for its traditional fire-roasted meats. Unwind at the lobby lounge with handcrafted cocktails or treat yourself to a delicious breakfast buffet, ensuring a delightful dining experience throughout your stay.

Prime Location and Recreation

Situated in the vibrant French Quarter, our hotel offers easy access to popular attractions like the Golf Club at Audubon Park and the Entergy Imax Theatre. Take advantage of nearby leisure activities including bowling and kayaking, adding excitement to your New Orleans adventure.

Book now to experience luxury and convenience at JW Marriott New Orleans!

Important information:

The Breakfast Included rate includes breakfast for up to 2 adults and 2 children only.

Please note daily valet parking fee includes in/out privileges.

If using a GPS to find the hotel, input 611 Common Street as the address.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 53 per day.

Location

Guest Reviews

9.1
Based on 596 reviews
Cleanliness: 8.73
Service: 9.7
Location: 9.74
Room Quality: 9.19
Amenities: 8.22
Value for Money: 8.68
Food and Beverage: 9.23
Overall Experience: 9.3
V
Viktor extended_group hu
8
2026-06-20 via Nuitee
K
ketch2damust Family Austin, Texas
6
Outdated property with great staff
Pros:

Three and a half, maybe four stars—a good stay with a lot of warmth, held back by a hotel that’s overdue for a refresh.

The location is the big win. The JW Marriott sits right in the middle of everything—nice streets all around, Bourbon Street just around the corner, and a trolley nearby that can take you all over the city. Hard to beat for getting around.

The people are what really make it, though. Everyone was genuinely kind. They gave my daughter a coloring book—and the woman who handed it over was so sweet to the kids—they handed us umbrellas when it started raining, and they made great drinks at the bar. The concierge especially stood out: excellent, friendly, and happy to help with restaurant recommendations.

Where it falls short is the look and feel. The decor reminds me a little of the Cheesecake Factory—the lobby and the whole place just need a remodel. The rooms are medium-sized and fine, the bed’s comfortable, but the water pressure is so-so and everything feels a bit dated. The one real issue: the carpet in our room was smelly, kind of a stinky-feet thing, and could really use a deep shampooing.
You can see why this isn’t the priciest JW Marriott out there, but the kindness of the staff carried it.

An enjoyable stay overall—just bring your expectations down on the decor and up on the hospitality.

2026-06-19 via Tripadvisor
A
angelalL1669XS Business
10
Alfred is treasure, give him a raise and never let him go
Pros:

Already was absolutely amazing. He was warm, reliable and made me feel safe and taken care of. He's the reason I will come back to the JW Marriott.

2026-06-19 via Tripadvisor
M
mikedE381UG Family
10
JW Staff is top notch!
Pros:

The service at the JW was top notch. Everyone is extremely polite, helpful and welcoming. The gentleman that run the front doors are full of life and fun. Unfortunately didn’t catch everyone’s name, but definitely remember Alfred. Also really enjoyed Bruno at front desk. The service at this JW might be the best have ever experienced at any hotel. Nice job!

2026-06-15 via Tripadvisor
K
Kurshelle couple us
10
2026-06-15 via Nuitee
K
kaitlynm703 Family
10
Louis at the Valet is the best!
Pros:

Louis at the valet was the absolute BEST! He always greeted us with a smile and remembered us when we came back. Anytime we had to pick up our car he made sure we had an ice cold bottle of water and sent us on our way. He was one of the best parts of our stay and I hope we see him the next time we visit!

2026-06-14 via Tripadvisor
K
karencB464NZ Family Mesquite, Texas
10
Awesome Hospitality
Pros:

Bruno at the front desk at JW Marriott is just awesome. Wonderful personality and hospitality is just outstanding. Just awesome hotel with unbelievable service.

2026-06-12 via Tripadvisor
J
joshuaz805 Family
10
Love Tammy
Pros:

Tammy at the bar helped us out big time with adjusting our agenda and giving us great tips! Also super fun and sweet and even served us mimosas before she officially opened

2026-06-12 via Tripadvisor
K
K7185IKst Family
10
Great time in New Orleans
Pros:

Fantastic hotel with amazing and accommodating staff. Perfect location to go on Canal Street or walk over and hit up Bourbon Street. Room was spacious and well worth the value

2026-06-10 via Tripadvisor
9
997stuh Family
10
Bellman Extraordinaire
Pros:

I have traveled extensively, but Alfred, one of the bellmen at the JE Marriott is probably one of the BEST bellmen I’ve ever encountered during my travels! He not only goes the extra mile for the guests, but I also witnessed him doing so for other hotel staff during our visit as well. He certainly is a breath of fresh air in a job like a bellmen requires.

2026-06-08 via Tripadvisor
K
Kelvin couple us
10
Great
Pros:

Everything

Cons:

Everything

2026-06-08 via Nuitee
C
CHRISTINA couple us
10
2026-06-08 via Nuitee
K
Kevin couple us
8
2026-06-07 via Nuitee
L
Lois525 Family Mount Zion, Illinois
10
Our 1st visit , we love JW Marriott
Pros:

Thank you so much Bruno for helping us feel welcome, providing us with wonderful information and suggestions. We love the hotel location being our first time in NO. The accommodations are so lovely.

2026-06-06 via Tripadvisor
R
raniaaV4735YB Solo travel
10
Bruno great
Pros:

Excellent experience and very nice attitude from staff , thanks Mr Bruno for your kind help and cooperation and you kind greetings

2026-06-06 via Tripadvisor
L
Lana solo_traveller sa
9
2026-06-04 via Nuitee
B
Bennett couple us
10
2026-05-30 via Nuitee
E
Expedition602663 Business
10
Great stay! Alfred is a gem!
Pros:

Great stay! Alfred was the highlight - from such a warm welcome to always being helpful and such a ray of sunshine! Made the stay extra special!

2026-05-29 via Tripadvisor
L
Luigi solo_traveller it
10
fantastico
Pros:

la cortesia e disponibilità dello staff. L'eleganza degli ambienti e comfort della camera. La posizione in cui è situato eccezionale. un particolare ringraziamento al manager Ian

Cons:

tutto

2026-05-29 via Nuitee
M
maddisonf115 Business
10
Best Customer Service
Pros:

Tammy is the best! Even on my check out day she worked with the kitchen to make sure I didn’t starve on my way out of town. I can’t wait to visit NOLA again - definitely with JW Marriott.

2026-05-28 via Tripadvisor