JW Marriott New Orleans

Bruno is absolutely amazing and he accommodated us at the very last minute with rooms and service. Justin was also spectacular. We truly appreciate them stepping in. Will definitely be back!

Very nice

The JW is one of my favorite hotels. As we are a Tulane family, we stay there a lot. LOVE the doormen-they are hysterical, friendly and the nicest people.
The gym however was disappointing this last time. One half barely had a/c. The 2 Peloton bikes did not work: the seat on one would not stay up (liability for sure) and its pedals were not aligned, the other was not calibrated. I hope they take care of this ASAP as we are due back in a week.

5 nights in the JW Marriott New Orleans on Canal St the edge of the French Quarter close to Bourbon St and a short walk to most things. Room was nice, comfortable, small bathroom but marble finishings. Staff was always friendly. Felt the property fell short with the JW Exec Lounge had a very basic breakfast setup - have had better ones from a Residence Inn. Also no coffee shop in the building but short walk outside to others. We would try the full Marriott if in area.

I had a really good time and was very pleased with my stay. Every request was met with all efforts to accommodate and in a timely manner. I specifically wanted to write a review about Bruno, the gentleman at the front desk as I was greeted. His smile was welcoming, he was polite, helpful, patient and when he wasn’t sure of the answer, he seemed happy to inquire and let me know. All of the front desk agents were great and ever so gracious but Bruno is the inspiration for this review.

Louis was very helpful. He assisted with getting our car in a timely fashion. He was very accommodating and very helpful!!! Thanks for your amazing customer service Louis!!!

We had a great time during our stay in New Orleans
The staff at the JW were great!
- Bruno at the front desk was very helpful
- the room and the entire hotel was clean and inviting
We especially enjoyed talking with Alfred C and Reuben B at the front door They were fun helpful and professional
Even the valet was great
The location was also perfect for our needs
Thank you JW

Everything about the hotel rates a 5 but the behavior of the bartender allowing a “charity” vendor in to request money makes me think it’s far less quality than I thought. The man entered, had a discussion with the bartender who approved him being there and proceded to interrupt everyone in the bar and adjacent seating area. When he had hit on everyone he went back to the bartender, thanked him and off he went. I have no idea if the man actually had identification with charity, I just wanted him away from us as he was sweaty and immediately seated himself showing his basket of chips, peanuts and M&M’s in exchange for a donation. Management needs to bring the staff together to make changes to ensure the safety of the guests.

The service provided was excellent. De'Shannon was very helpful, courteous and upbeat.

The staff at the hotel were excellent- very friendly and helpful. I will definitely stay here again in any future visits to New Orleans!

JW Marriott New Orleans, This was my second visit within two months. I visited in April and return for my birthday in June. As always, it was a great stay met all needs. After departing I left my Suit Jacket by accident. After contacting JW a couple of times I was put in contact with loss prevention. Tamiko, went well and above of her job to assist with me reacquiring my item. She kept me calm, and reassured me that she would find it and she did. After speaking with her and going through all the formalities I had my item with in 5 days. Thank you JW, for all that you do. See you in December to bring in the New Year three times in one year.

Kind regards,
Norman

Great location within walking distance of all the major attractions, yet not in the center of the party scene. The room was great and comfortable, and the staff was friendly and accommodating.

Alfred Carter was exceptional! He was friendly and efficient!

Bruno was so very helpful in solving my flight information problems. He went over and above expected customer service .

The staff is friendly and helpful. Bruno was especially amazing as he helped solve a big problem for us.

Always a wonderful stay — the staff in particular is spectacular. Alfred at the front door/valet station is always so kind and helpful and the best way to start the day.

Perfect location, fantastic staff! So many people made sure our experience was top notch, including our bellman De’Shannon. We will be back!

The hotel was in a great location and was very clean. The staff was super attentive, helpful, and friendly. Bellman’s Deshannon & Alfred C. we’re awesome!

I loved my stay here during the 2026 Essence Festival. I had a billing issue that was handled promptly by staff. Rosa and Makiah were the best. They were very helpful and patient (at 2am). And took care of the issue. I love nice hotels but I love great customer service most. When I come back I would definitely choose this hotel again. And not to mention, the young man that checked me in was also awesome. They way he remembered my name when I would come to the front desk during my stay, put a personal touch on things. Absolutely no complaints here.

Atmosphere was wonderful, room was very clean, room service was fantastic. Alfred C. was one of the men at the door, he was so sweet! Every day that I was there he greeted me and made me feel welcome. I really enjoyed my experience.