Hotel Carlton

Hotels
8.9 (6061 reviews)
Plaza de Federico Moyúa, 2 , Bilbao , es

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Super location
Friendly and helpful staff
Spacious and comfortable rooms
High-quality breakfast
Cons:
Noise from neighboring rooms
Complicated parking arrangements

Categories

Cleanliness
8.31
Cleanliness was generally good, but there are reports of noise from other rooms.
Service
9.28
Staff were praised for being pleasant, helpful, and attentive throughout the stay.
Location
9.32
Guests consistently praised the hotel's central location and accessibility.
Room Quality
8.77
Rooms were described as spacious and comfortable, though some noted minor issues.
Amenities
8.8
Amenities were appreciated but some guests found parking arrangements complicated.
Value for Money
8.76
General sentiment was positive, yet some felt certain services were overpriced.
Food and Beverage
8.81
Breakfast offerings were well-received with good quality and variety.
Overall Experience
9.18
Overall experience was highly rated, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:48

Property Description

Luxurious Accommodation
Hotel Carlton, a stunning landmark in Bilbao, offers elegantly decorated rooms with modern amenities, ensuring a comfortable stay. From classic to contemporary designs, each room features air conditioning, a flat-screen TV, and a private bathroom.

Convenient Facilities
Guests can enjoy complimentary access to the hotel's gym, business center with free internet, and a printer. The free Wi-Fi available throughout the property ensures seamless connectivity. Moreover, the complimentary minibar adds a touch of luxury to your stay.

Gastronomic Delights
Indulge in Basque delicacies and international favorites at the grand restaurant, where the menu changes daily. Located near Gran Vía and the Guggenheim Museum, Hotel Carlton offers the perfect blend of convenience and luxury for your Bilbao getaway.

Book now to experience the charm and sophistication of Hotel Carlton in the heart of Bilbao!

Important information:

License number: H.BI.00003Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 34 per day.

Location

Guest Reviews

8.9
Based on 6061 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.18
D
David • couple • us
10
Miss the Carlton, great stay
Pros:

Beautiful, big rooms, great staff, good breakfast

2026-05-09 • via Nuitee
J
juan1943 • couple • ar
10
Cons:

Almohadas

2026-05-09 • via Nuitee
W
William • couple • ca
10
Pros:

Breakfast was outstanding! The room was quiet, and the location was perfect. I would stay nowhere else if travelling to Bilbao!

2026-05-08 • via Nuitee
C
Chek • solo_traveller • sg
9
Always meet my expectations every year I visit
Pros:

Well maintained hotel

2026-05-08 • via Nuitee
E
Erik • couple • no
8
Pros:

veldig bra

2026-05-08 • via Nuitee
S
Sami Bacanak • couple • tr
10
MÜKEMMEL KONAKLAMA
Pros:

konum mükemmel! şehrin en merkezi yeri. old town ve tüm turistik noktalara yürüme mesafesinde. Otel çok temiz, yataklar rahat. Odalar geniş ve ferah. Lobi harika. Tarihi bir bina. Yine gitsem adresim belli. Teşekkürler

Cons:

yok

2026-05-07 • via Nuitee
F
Friedhelm • couple • de
8
Ein stilvolles Hotel mit Verbesserungsmöglichkeiten
Pros:

Der Eingangsbereich war wunderschön

Cons:

Keine Dusche vorhanden und ein klebriger Kunststoff Teppich vor dem Bett

2026-05-07 • via Nuitee
L
Laurent • couple • fr
9
Bon emplacement. Chambre spacieuse.
Pros:

Emplacement. Grande chambre avec balcon.

Cons:

Parking non réservé malgré ma demande. Pas de réponses au messages via la messagerie. Petit déjeuner très chers.

2026-05-07 • via Nuitee
R
Roberto Angel • couple • co
9
Muy cómodo
Pros:

La ubicación y la limpieza

2026-05-07 • via Nuitee
D
Daniel • extended_group • cz
10
2026-05-07 • via Nuitee
J
Jaime Jose • couple • es
10
Pros:

Situación, las habitaciones, el servicio impecable

2026-05-07 • via Nuitee
M
Monika • couple • es
10
2026-05-05 • via Nuitee
A
Andre • couple • sg
9
Great historic hotel in city center with professional and friendly service.
Pros:

Great location in city centre. Helpful staff and comfortable room.

Cons:

Bed was a little hard.

2026-05-05 • via Nuitee
B
bruno • extended_group • fr
9
Très bien
Pros:

Son emplacement

Cons:

Personne ne parlait le Français

2026-05-05 • via Nuitee
I
Izzet Murat • couple • tr
10
2026-05-04 • via Nuitee
N
Nosheen • solo_traveller • no
8
Pros:

God frokost og hotellet ligger kjempe sentralt. lett å komme seg til og fra flyplassen med buss.

2026-05-04 • via Nuitee
M
Marion • solo_traveller • ie
3
Location is wonderful, but I definitely would not recommend it
Pros:

Location

Cons:

It’s so outdated. The rooms are so dark and dingy. Had a bath, there was a hole in the wall under the vanity.. kept waiting for a mouse to pop out! And the reception service is so cold, that really needs work.

2026-05-03 • via Nuitee
F
federica • couple • it
7
2026-05-03 • via Nuitee
A
AHilarov • solo_traveller • ru
10
Это просто лучший отель в Бильбао!
Pros:

Великолепный отель в самом центре! Расположение замечательное, станция метро в 10 шагах от отеля, ехать до автовокзала на метро всего 2 остановки (10 минут от выхода из отеля до выхода на автовокзале!), это очень удобно, если планируются поездки в соседние города. Остановка автобуса в аэропорт тоже совсем рядом. Персонал внимательный и очень вежливый. У меня был номер с великолепным видом с балкона! Номер комфортный во всем, гигиенические принадлежности, тапки, вода, минибар, чай, кофе. На завтрак отличный выбор фруктов и просто восхитительных десертов, есть рыбка, сыры, хамон, игристое, горячие блюда в основном из яиц.

Cons:

Не хватает халата в номере. Вместо чайника была кофемашина, но проблем подогреть в ней воду нет.

2026-05-03 • via Nuitee
C
Carole • solo_traveller • fr
9
2026-05-03 • via Nuitee