Hotel Carlton

Hotels
8.9 (5849 reviews)
Plaza de Federico Moyúa, 2 , Bilbao , es

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Super location
Friendly and helpful staff
Spacious and comfortable rooms
High-quality breakfast
Cons:
Noise from neighboring rooms
Complicated parking arrangements

Categories

Cleanliness
8.31
Cleanliness was generally good, but there are reports of noise from other rooms.
Service
9.28
Staff were praised for being pleasant, helpful, and attentive throughout the stay.
Location
9.32
Guests consistently praised the hotel's central location and accessibility.
Room Quality
8.77
Rooms were described as spacious and comfortable, though some noted minor issues.
Amenities
8.8
Amenities were appreciated but some guests found parking arrangements complicated.
Value for Money
8.76
General sentiment was positive, yet some felt certain services were overpriced.
Food and Beverage
8.81
Breakfast offerings were well-received with good quality and variety.
Overall Experience
9.18
Overall experience was highly rated, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:48

Property Description

Luxurious Accommodation
Hotel Carlton, a stunning landmark in Bilbao, offers elegantly decorated rooms with modern amenities, ensuring a comfortable stay. From classic to contemporary designs, each room features air conditioning, a flat-screen TV, and a private bathroom.

Convenient Facilities
Guests can enjoy complimentary access to the hotel's gym, business center with free internet, and a printer. The free Wi-Fi available throughout the property ensures seamless connectivity. Moreover, the complimentary minibar adds a touch of luxury to your stay.

Gastronomic Delights
Indulge in Basque delicacies and international favorites at the grand restaurant, where the menu changes daily. Located near Gran Vía and the Guggenheim Museum, Hotel Carlton offers the perfect blend of convenience and luxury for your Bilbao getaway.

Book now to experience the charm and sophistication of Hotel Carlton in the heart of Bilbao!

Important information:

License number: H.BI.00003Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 34 per day.

Location

Guest Reviews

8.9
Based on 5849 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.18
J
Jesus Maria • couple • ad
8
2026-02-14 • via Nuitee
F
Fernando • couple • es
8
2026-02-13 • via Nuitee
S
Sandberg • couple • dk
10
2026-02-12 • via Nuitee
M
Miriam • solo_traveller • es
10
Excelente
2026-02-12 • via Nuitee
X
Xavier • solo_traveller • es
9
2026-02-12 • via Nuitee
A
Anonimo464 • solo_traveller • es
9
2026-02-11 • via Nuitee
N
Nabil • couple • gb
8
2026-02-11 • via Nuitee
M
Maria Pilar • solo_traveller • es
9
Excelente relación calidad/precio
Pros:

La ubicacion es muy buena
La relación calidad precio es excelente

Cons:

Es una pena que no tenga un bar

2026-02-09 • via Nuitee
S
Santiago • extended_group • es
9
2026-02-09 • via Nuitee
I
ibonne x • family_with_children • es
9
2026-02-09 • via Nuitee
A
Alfonso • extended_group • es
9
reunion muy provechosa y acogedora
Pros:

desayuno excelente

Cons:

no veo el que

2026-02-09 • via Nuitee
L
Luca140401 • family_with_children • es
10
Pros:

Ubicación y Habitación

2026-02-09 • via Nuitee
B
Binnington • solo_traveller • es
10
Pros:

Great as its so close to everything in walking distance.

2026-02-08 • via Nuitee
A
Ana • family_with_children • es
10
2026-01-31 • via Nuitee
M
martine • family_with_children • fr
10
Pros:

Tout était merveilleux.
Le petit déjeuner : extraordinaire !

2026-01-31 • via Nuitee
B
Bas • extended_group • nl
9
Top
Pros:

Alles

Cons:

Niks

2026-01-31 • via Nuitee
A
ARAMOUNI • family_with_children • ar
10
Pros:

Excelente atención del personal y limpieza de todo el hotel. Fue maravillosa experiencia. Los adornos navideños, la unicación. El párking. El servicio de conserjeria y personal.

Cons:

Nada.

2026-01-31 • via Nuitee
A
Aruna • family_with_children • bh
8
Pros:

Staff and cleanliness

2026-01-31 • via Nuitee
K
Kseniia • solo_traveller • ru
10
2026-01-30 • via Nuitee
B
Bahar • couple • tr
9
Pros:

Well located hotel, nice big room, a special thanks to lady working in breakfast room , all the things that I wanted she responded with a smile and provided in a minute

2026-01-29 • via Nuitee