Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Super location
Friendly and helpful staff
Spacious and comfortable rooms
High-quality breakfast
Cons:
Noise from neighboring rooms
Complicated parking arrangements

Categories

Cleanliness
8.31
Cleanliness was generally good, but there are reports of noise from other rooms.
Service
9.28
Staff were praised for being pleasant, helpful, and attentive throughout the stay.
Location
9.32
Guests consistently praised the hotel's central location and accessibility.
Room Quality
8.77
Rooms were described as spacious and comfortable, though some noted minor issues.
Amenities
8.8
Amenities were appreciated but some guests found parking arrangements complicated.
Value for Money
8.76
General sentiment was positive, yet some felt certain services were overpriced.
Food and Beverage
8.81
Breakfast offerings were well-received with good quality and variety.
Overall Experience
9.18
Overall experience was highly rated, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:48

Property Description

Luxurious Accommodation
Hotel Carlton, a stunning landmark in Bilbao, offers elegantly decorated rooms with modern amenities, ensuring a comfortable stay. From classic to contemporary designs, each room features air conditioning, a flat-screen TV, and a private bathroom.

Convenient Facilities
Guests can enjoy complimentary access to the hotel's gym, business center with free internet, and a printer. The free Wi-Fi available throughout the property ensures seamless connectivity. Moreover, the complimentary minibar adds a touch of luxury to your stay.

Gastronomic Delights
Indulge in Basque delicacies and international favorites at the grand restaurant, where the menu changes daily. Located near Gran Vía and the Guggenheim Museum, Hotel Carlton offers the perfect blend of convenience and luxury for your Bilbao getaway.

Book now to experience the charm and sophistication of Hotel Carlton in the heart of Bilbao!

Important information:

License number: H.BI.00003Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Location

Guest Reviews

8.9
Based on 6489 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.18
P
Patrick • couple • fr
9
Bel hôtel en plein centre-ville
Pros:

L’emplacement, la chambre, le restaurant et surtout le petit déjeuner

Cons:

L’accueil des portiers inexistant

2026-09-12 • via Nuitee
M
Magdalena • solo_traveller • pl
9
Pros:

Lokalizacja.

2026-09-12 • via Nuitee
M
Morten • couple • dk
9
2026-09-12 • via Nuitee
A
Andalus • couple • it
10
Pros:

Hotel in posizione centrale, Guggenheim e centro storico raggiungibili a piedi in dieci minuti, ristoranti e bar nelle vicinanze, servizio ottimo, stanza spaziosa, a disposizione valet car, colazione completa e variata.

Cons:

Niente

2026-09-11 • via Nuitee
M
Matias • solo_traveller • cl
10
tradicion
Pros:

increíble. un clásico. ubicación. tradición. amabilidad

2026-09-11 • via Nuitee
T
Thomas • couple • ch
9
2026-09-11 • via Nuitee
J
James • solo_traveller • us
10
Perfect place to stay
Pros:

Location

Cons:

No issue

2026-09-11 • via Nuitee
Y
YELENA • couple • kz
7
Неплохо на пару дней
Pros:

Местоположение отличное. Центр, до всех достопримечательностей очень близко. Персонал вежливый, хороший завтрак.

Cons:

Отель уставший. Номер чистый, но требует ремонта.

2026-09-11 • via Nuitee
A
Ann-Mari • couple • dk
6
Det var ok
Pros:

Belligenhed

Cons:

Ingen flaskevand til natten det har jeg aldrig oplevet på et 5 stjernet hotel.

2026-09-10 • via Nuitee
L
Larisa • couple • fi
10
2026-09-09 • via Nuitee
J
Johannes • solo_traveller • de
8
Pros:

Lage

Cons:

Hotel könnte ein Update erhalten

2026-09-09 • via Nuitee
M
Michaela • couple • de
9
Luxuriöses Hotel in sehr guter Lage mit freundlichem Personal.
Pros:

Sehr gut gelegenes Hotel. Direkt davor befindet sich eine Metro-Haltestelle. Aber auch fußläufig sind das Guggenheim-Museum, die Innenstadt sowie die Altstadt gut zu erreichen.
Eine Tiefgarage ist vorhanden. Es ist nicht einfach dort einzuparken. Aber das Personal hat das Ein- und Ausparken dankenswerterweise übernommen.

Cons:

Das Frühstück von 36 € je Person ist sehr teuer. Wir waren jeden Morgen in den vielen Bars und Cafés in der Nähe gut und wesentlich günstiger frühstücken.

2026-09-09 • via Nuitee
G
George • extended_group • us
10
Awesome hotel
Pros:

Beautifully appointed, great location with excellent amenities

2026-09-09 • via Nuitee
M
Marion • solo_traveller • gb
7
2026-09-08 • via Nuitee
C
Cuello Peña • couple • es
10
Perfecto!!
2026-09-08 • via Nuitee
C
Cecilia • family_with_children • mx
9
Nice!
2026-09-08 • via Nuitee
R
Ronald • couple • us
10
Pros:

Breakfast was amazing! So many choices. Also the location was perfect and the front desk staff was awesome.

Cons:

Nothing

2026-09-08 • via Nuitee
J
Juan Carlos • couple • es
7
2026-09-08 • via Nuitee
A
anne • couple • au
10
Great location and bedroom
Pros:

Location and dark bedroom

Cons:

Nothing

2026-09-08 • via Nuitee
C
Cuello Peña • couple • es
10
2026-09-08 • via Nuitee