Trailborn Highlands, Outdoor Collection by Marriott Bonvoy

We stayed 3 nights from Thursday to Sunday. Location was good for walking into downtown as well as driving to mountain trails. The room and shared spaces were great and we really enjoyed the apres hour drinks and snacks at the Highlands Supper Club.

Accessibility

향기롭고 깨끗하고 편안함

Clean comfortable property, offering drinks and nibbles in the afternoons.

Very clean and comfortable

Beyond our expectations!

Good location. A decent walk to down town

The cleanliness and the smell . Great location and lovely room decor. Will stay again

The overall area.

The location was very good. There was no breakfast included. Coffee was served.

Nicely renovated, although room decor uninteresting . Much improved over old establishment, especially the grounds.

Nice locations in highlands.

Location. Quiet and fairly clean. clean. Staff was exceptional. However, the Queen room was very small. There is no place to sit except a short bench attached to the wall by the TV. The beds are exceptionally low to the floor and not great for sitting. No hooks or towel racks in bath so the card requesting you hang up your towel for reuse is almost laughable. The shower grout appears grey but is also mildewed and it scraped off with your nail. Not grey grout at all! We got a balcony room expecting a view of mountains but got a parking lot. Every day around 4 pm the fire pit was lit and it burned strong smelling, very smoky wood. This smoke permeated that side of the property. Sitting outside near it was terrible. Even unpleasant on our viewless balcony. We enjoy fire pits but most have gas logs or other smokeless fires. This fire was not enjoyable and you came away smelling like smoke. Converting to a less polluting fire source would be better. There a “mini fridge” which was actually a mini bar with pricey water and a temperature unsafe for storing any food leftovers or snacks. 45-51 degrees F No breakfast is available even in the adjacent restaurant. There is no food or bar service in this facility. There is a pantry the front desk manages for beverage and snack purchase. You can trek up a steep set of rock stairs for Apres hour or dine at the adjacent restaurant. The restaurant food was good but pricey and service very slow. We had a 7:45 reservation and were not seated promptly. We left after 9:30, waiting over 30 minutes for a fried chicken dinner. Very slow. Staff was friendly and very nice.

This hotel was almost perfect… the ambiance, the location, the staff, the decor.. so picturesque. However, we booked Garden room on ground floor . It was beautiful , but the smell was a strong mildew smell. The rooms humidity level was so high that our clothes were damp the next day . I had laid a paper map on the floor and the next day it was limp .
The most disappointing thing about it is I know, without a doubt they have repeatedly had that complaint of that room in particular.. yet they are still renting it . We are hotel professionals, and without a doubt that room should not be rented until the humidity level is dealt with..

Cute hotel with very friendly staff. As a Titanium Elite Marriott member, the hotel didn’t meet my expectations: no room upgrade offered, and I wasn’t able to check in an hour early. The hotel doesn’t offer a full service stay: breakfast isn’t served on site (just morning coffee and tea) and no fitness center. For the price, I expected a little more.