Trailborn Highlands, Outdoor Collection by Marriott Bonvoy

Hotels
9.2 (291 reviews)
96 Log Cabin Lane , Highlands , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable ambiance
Cons:
Issues with cleanliness
Hard beds
Poor value in some cases

Categories

Cleanliness
8.58
Some reviews described dirty areas, affecting the overall cleanliness perception.
Service
9.99
Several reviews highlighted excellent service and staff friendliness.
Location
9.59
Many guests mentioned a great location, close to downtown and attractions.
Room Quality
8.54
Mixed sentiments with some enjoying the comfort while others noted issues like hard beds.
Amenities
9.57
Positive mentions of amenities provided, though some guests felt more could be added.
Value for Money
8.53
Concerns raised regarding the price in relation to the quality and experience.
Food and Beverage
9.08
Some reviews mentioned issues with breakfast clarity but were overall positive about options.
Overall Experience
9.75
The overall experience was very positive for most guests, with some concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:09

Property Description

Mountain Retreat with Modern Amenities

Scenic Views and Comfortable Accommodations
Nestled south of the Nantahala National Forest, Highlands Inn Lodge offers cozy rooms equipped with cable TV, coffee makers, and plush linens. Enjoy the convenience of free Wi-Fi and explore nearby dining and arts options just a short stroll away on Main Street.

Relaxation and Entertainment
Unwind in the seasonal hot tub or on the terrace, soaking in the tranquil mountain atmosphere. For cultural enthusiasts, the Highland Playhouse Performing Arts Center is within walking distance, promising engaging performances during your stay.

Nature's Wonders at Your Doorstep
Embark on outdoor adventures to marvel at the majestic Whitewater Falls, a mere kilometer from the lodge. Immerse yourself in the beauty of the Eastern United States' tallest waterfall, making your stay at Highlands Inn Lodge truly unforgettable.

Book your stay now to experience the perfect blend of nature and comfort at Highlands Inn Lodge.

Important information:

Please note the lobby hours are seasonal.

If expecting to arrive after check-in hours, please contact the property in advance.

Pets are only allowed in select rooms. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 291 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 8.54
Amenities: 9.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.75
C
CAROL • extended_group • us
10
Tranquility awaits.
Pros:

This is a 5 star clean and quiet property! The beds were super comfy! The location was beautiful and close to a few restaurants.If you need to walk.

Cons:

There is no breakfast here. If they served coffee, juice and muffins, that would be nice! Also there's no pool.

2026-04-30 • via Nuitee
M
Mike • couple • us
10
2026-04-13 • via Nuitee
P
P1980XLmelaniem • Family
10
Cute and cozy stay
Pros:

Quaint cozy hotel. Very walkable to enjoy Main Street. Loved that they had puzzles and chess available and even made us fresh coffee in the afternoon while enjoying them!

2026-03-21 • via Tripadvisor
S
Sunshine19565286596 • Family
10
Enjoyed our Family stay
Pros:

Such a great place! Staff were amazing and so accommodating! Hotel was very clean and welcoming. Would absolutely go back!

2026-03-17 • via Tripadvisor
C
Carmelo • solo_traveller • us
10
Wonderful restful location during my stay for my daughter wedding.
Pros:

Very nice and quiet lobby and patio.

Cons:

N/A

2026-03-16 • via Nuitee
T
TrailBlazer276742 • Solo travel
10
Great Rustic Casual Hotel
Pros:

Went to Trailborn as a second choice, but it turned out great! Perfect hotel for outdoor Highlands. Very nice staff who are eager to assist with any questions or requests. Highly recommend Trailborn Bonvoy!!

2026-03-15 • via Tripadvisor
C
Christianne • couple • us
8
Good location but dated accommodation
Pros:

Close to Main Street

Cons:

Carpet on floor, dated bathroom, bedside tables too close and high to bed. Hit my head and my arm during sleep

2026-03-08 • via Nuitee
M
Marlyn • couple • us
9
Pros:

Location

Cons:

No breakfast offered.

2026-03-07 • via Nuitee
N
Nichols • couple • us
9
2026-03-02 • via Nuitee
J
janhW8378PT • NONE • Jacksonville, Florida
6
Good common areas and nice staff
Pros:

This hotel was ok and location is decent but not what I would call boutique. It was my third choice as the others weren't available. I reserved the suite for a 4 night girls' trip and was disappointed. The bathroom is woefully sub-par and felt one CALL button away from a hospital room bathroom. Vents were dirty. Kitchenette floor was sticky and our coffee was not refilled after the first night (they were out?). The common areas were nice and the staff was friendly. Maybe people with dogs like this hotel because it's hard to find a place to take dogs. I would refer friends who travel with dogs to this hotel.

2026-01-28 • via Tripadvisor
J
Jessica • couple • us
10
2026-01-28 • via Nuitee
J
jodyy838 • NONE
10
Anniversary stay.
Pros:

Stayed here for our 49th wedding anniversary. Hotel was clean, comfortable. Staff was very nice. Hotel location was close to downtown. More upscale than a regular chain property. Could do a little better on afternoon social, but that really wasn't a big deal. Would definitely stay here again.

2026-01-24 • via Tripadvisor
5
548theo • Family
10
Cute boutique feel with excellent services
Pros:

Excellent location and amenities at this beautiful hotel! Rooms are chic and cute, large king beds with modern luxury, gives you a feel of a boutique hotel. Wound insulation was excellent, so was the hot water pressure. Dual access for lower bedrooms to the parking lot and the hallway was very convenient. Fire pits were a nice added touch.

2026-01-20 • via Tripadvisor
M
Molly • family_with_children • us
10
2026-01-20 • via Nuitee
K
Kayla • couple • us
10
Perfect hotel in Highlands
Pros:

Amazing hotel in Highlands! Walkable to Main Street, fabulous restaurant onsite (best in the highlands), clean and spacious rooms, plus the friendliest staff! Top hotel in the area - we loved our stay and can't wait to come back.

2026-01-19 • via Nuitee
R
Richard • couple • us
5
Not up to expectations for a Marriott property.
Pros:

Very Clean

Cons:

Was not treated like a valued customer. Room wasn't ready at 4:00 check in time. Request for early check in (1 Hour) denied.
Had more than normal wait at check in and check out. Limited staff.

2026-01-19 • via Nuitee
2
209trinas • Family
10
Wonderful Stay
Pros:

We had a wonderful stay. The gentleman at the front desk was wonderful and super helpful in making suggestions about what to do and where to stay. My husband used the sauna and absolutely love it. We also had a tent for indoor “camping” for our daughter. It was such a great experience, we would definitely stay here again!

2026-01-12 • via Tripadvisor
A
Aaron • family_with_children • us
9
Enjoyed the stay and would return and try the club restaurant and enjoy amenities offered.
Pros:

Nice location, comfortable beds and pillows, decorated well. Liked the electric water kettle in room. Tasty fresh made bread for breakfast. Convenient snack and drink shop in the lobby.

Cons:

There were no towel hooks in the bathroom wall or door other than on the shower door handle. Our room did not have any closets to hang up jackets but there were several hangers on a nice wall bracket.

2026-01-07 • via Nuitee
E
ernestopE5994VP • NONE
10
Very good choice.
Pros:

This hotel is a very good choice if you have to stay in Highlands. Is comfortable and cozy to enjoy day and night in the forest. Perfectly recomendable.

2026-01-06 • via Tripadvisor
M
M4194OYmeganh • NONE
10
Amazing!
Pros:

Excellent!! We ended up extending our stay an additional night after such a warm welcome and wonderful first impressions.

The front desk staff was incredible—so welcoming, informative, and genuinely friendly. We booked last minute, and I always look for Marriott options in the area, so I was excited to find Trailborn in the Highlands.

The vibe is fantastic, and the furnishings (literally floor to ceiling) are so thoughtfully done. We stayed in a room with a fireplace the first night and a balcony the second night—both were clean, comfortable, and well-appointed.

The market was also really nice with a great selection. The best part, though, was the Nordic sauna—such a cool experience. And the coffee and banana bread in the morning was the cherry on top.

We’ll absolutely be back soon!

2026-01-06 • via Tripadvisor