Sandman Hotel & Suites Kelowna

Hotels
•
Sandman Hotel Group
6.6 (1432 reviews)
2130 Harvey Avenue , Kelowna , ca

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable pricing
Cons:
Cleanliness issues
Room maintenance problems
Limited amenities availability

Categories

Cleanliness
5.43
Several reviews indicate cleanliness issues, including hair on sheets and unclean bathrooms.
Service
8.4
Reviews highlight friendly staff and good service, especially during late check-in.
Location
8.44
Location is praised for convenience, with multiple mentions of its advantages.
Room Quality
4.89
Many reviews mention poor condition and maintenance issues of the rooms.
Amenities
5.92
Some amenities like hot tubs and pools were unavailable or not well-maintained.
Value for Money
6.88
Many guests feel they received decent value for the price paid, despite some shortcomings.
Food and Beverage
6.93
Positive mentions of on-site dining options but lacking some offerings.
Overall Experience
5.9
Experience varies; while some found value, others faced significant issues impacting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:22

Property Description

Luxurious Amenities
Experience luxury at its finest with our indoor swimming pool, hot tub, and fitness center. Relax and unwind in style during your stay at Sandman Hotel & Suites Kelowna.

Convenient Dining Options
Indulge in delicious meals at our on-site restaurant or satisfy your cravings at the 24-hour Denny's restaurant and lounge. Enjoy a variety of dining options without leaving the comfort of the hotel.

Ideal Location
Located just minutes away from Okanagan Lake and top golf clubs, our hotel offers the perfect blend of relaxation and recreation. Explore the beauty of Kelowna with ease during your stay with us.

Book now to experience a perfect combination of luxury, convenience, and prime location at Sandman Hotel & Suites Kelowna.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note: We're renovating and excited to share with you that from October 2024 to August 2026 we are upgrading our hotel as part of our continued dedication to enhance our property and service and you may experience some noise during a regular business day (Monday to Friday). We apologize for any inconvenience that this may cause and look forward to welcoming you!
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YLW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.6
Based on 1432 reviews
Cleanliness: 5.43
Service: 8.4
Location: 8.44
Room Quality: 4.89
Amenities: 5.92
Value for Money: 6.88
Food and Beverage: 6.93
Overall Experience: 5.9
D
Dorothy • couple • ca
8
Very good value with convenient location.
Pros:

We booked last minute and got an excellent deal on pricing during the height of summer travel. Room was clean and the air conditioner worked well. A great place to spend the night. Denny’s Restaurant had very pleasant staff and a great value.

2026-07-16 • via Nuitee
J
Jeff • solo_traveller • ca
9
Pros:

Comfortable rooms with a balcony overlooking the indoor pool. Great facility for families

2026-07-16 • via Nuitee
T
Tirath • family_with_children • ca
7
Pros:

Girl meave she doing good job

2026-07-16 • via Nuitee
C
Clyde • couple • ca
10
2026-07-15 • via Nuitee
A
Angelica • couple • ca
9
Very clean very beautiful very helpful
Pros:

Very welcoming very beautiful

Cons:

Nothing at all is perfect

2026-07-14 • via Nuitee
T
Tarabein • solo_traveller • ca
3
Paper thin walls, and dirty rooms
Pros:

Staff was super helpful and friendly, and the location was good.

Cons:

Dirty rooms, filthy windows, rooms build quality is bellow mediocre, we stayed at the tower on the 4th floor, and it felt like I was sleeping outside or sleeping with a window wide open, you could hear every vehicle driving by. After paying 1200$ for 3 nights ill never stay there again.

2026-07-14 • via Nuitee
S
Suann • couple • ca
6
Okay stay overpriced for state of building dated and needs TLC
Pros:

Bed was comfy

Cons:

Needs upkeep.

2026-07-13 • via Nuitee
Y
Yu Gui • family_with_children • ca
10
2026-07-10 • via Nuitee
M
Michie • family_with_children • ca
4
Pros:

It was good location and convenient.The staff was nice and friendly.

Cons:

We stayed ground floor. It was noisy from all sides,right,left and above. Footsteps, the sound of television late into the night, chatter from early morning, and the sound of cars lining up at the McDonald's drive-thru.

2026-07-07 • via Nuitee
J
JAVID • couple • ca
1
This hotel looks good on Google but it needs huge upgrades everything old
Pros:

Old and stinky

Cons:

Nothing

2026-07-04 • via Nuitee
V
victoria • solo_traveller • ca
7
Good location, leave a bit to be desired by the rest.
Pros:

Location was great and room size was good

Cons:

Rooms were not clean, black under toilet rim and in bathtub corners. There were stains on the rugs.
Window covering did not block out the sun. It was bright as day at 5:30am.
There were 5 plates but only 2 bowls and cutlery was 5 spoons and 3 forks.

2026-06-29 • via Nuitee
K
Kiara • solo_traveller • ca
8
2026-06-28 • via Nuitee
G
Gustavsson • couple • se
10
2026-06-27 • via Nuitee
H
Herrera • solo_traveller • us
8
2026-06-24 • via Nuitee
R
Ross • extended_group • ca
7
Definitely would stay again
Pros:

It was a great place to stay and the price at the time was good 👍🏾

Cons:

Air-conditioner didnt work well at all unfortunately!! It needs to be replaced. As well the hottub had food or something floating around the bottom 🤢 and looks like it needs updated!!

2026-06-22 • via Nuitee
A
Adrian • couple • gb
8
Great stay
Pros:

Good room plenty of space and comfy

Cons:

Nothing

2026-06-22 • via Nuitee
K
Kaz • couple • ca
8
2026-06-21 • via Nuitee
J
James Fadden • solo_traveller • ca
8
2026-06-16 • via Nuitee
T
Tracey • couple • ca
6
Ridiculous pricing but that’s the times we’re in
Pros:

Location

Cons:

Bathrooms dated

2026-06-13 • via Nuitee
R
Rene • solo_traveller • ca
9
Pros:

We were fortunate enough to be the customer of the day. We really enjoyed and appreciated the upgrade.

2026-06-13 • via Nuitee