Holiday Inn Martinsburg by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.9 (370 reviews)
301 Foxcroft Avenue , Martinsburg , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
No complimentary breakfast
Old facilities
Check-in issues

Categories

Cleanliness
8.54
Cleanliness was noted positively, but some reviews indicated older facilities.
Service
9.51
Staff were friendly and helpful, though there were some issues with check-in.
Location
9.55
The location was generally well-received, with several mentions of it being convenient.
Room Quality
9
Rooms were mostly clean and spacious but some had issues like windows and size.
Amenities
8.03
Amenities were below expectations, with no complimentary breakfast offered.
Value for Money
8.49
Perceived as overpriced for the quality and lack of complimentary services.
Food and Beverage
8.54
Food quality was good, but breakfast options were limited or not included.
Overall Experience
9.51
Overall, guests enjoyed their stay despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:00

Property Description

Indulge in Comfort and Convenience

Modern Rooms with Amenities: Enjoy bright, modern rooms with cable TV, free Wi-Fi, a microwave, and a refrigerator at Holiday Inn Martinsburg.

Delicious Dining Options: Savor meals at Heatherfields Restaurant and Lounge, open for breakfast, lunch, and dinner, with room service available for a delightful dining experience.

Convenient Facilities: Take advantage of the indoor pool, fitness center, fully-equipped business center, 24-hour front desk, coin laundry, and vending machines during your stay.

Experience all this and more at Holiday Inn Martinsburg - your perfect retreat.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit 20 US dollars per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.9
Based on 370 reviews
Cleanliness: 8.54
Service: 9.51
Location: 9.55
Room Quality: 9
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 9.51
E
Ellen • family_with_children • us
10
Have stayed there before and will again
Pros:

Friendly. Clean convenience

2026-07-24 • via Nuitee
P
PERKINS • solo_traveller • us
10
Pros:

The location and staff were excellent.

Cons:

The bartender wasn't the friendliest, but aside from him, it was great

2026-06-29 • via Nuitee
R
Renee • solo_traveller • us
10
Pros:

I have stayed at this Holiday Inn several times over the years and it is always clean and maintained so well. Even the parking lot is clean. The staff is friendly.

2026-06-15 • via Nuitee
S
Stephen • couple • us
8
It was definitely okay for a one night stay but it is obviously an older property.
Pros:

Good variety for breakfast. Easy to get downtown. Large room, comfortable bed.

Cons:

While breakfast variety was good it wasn’t very flavorful. Needed some seasoning. Front desk staff were sort of ho-hum and a little difficult to determine if they were employees when they weren’t behind the desk. Wash cloth was a little then and not very soft or fluffy.

2026-06-07 • via Nuitee
T
Thomas • family_with_children • us
10
2026-06-07 • via Nuitee
T
Theresa • family_with_children • us
8
2026-06-03 • via Nuitee
E
eliana • solo_traveller • br
8
Pros:

Ótima localização para compras em grandes magazines.

2026-05-30 • via Nuitee
A
Adrienne • couple • gb
10
Super comfortable with helpful staff
Pros:

The bed was very comfortable, and the pillows were excellent quality! The young man at the front desk was extremely helpful. He was able to book us into a lovely room as just a walk-in after our posh accommodations for anniversary let us down.

2026-05-21 • via Nuitee
B
Benjamin • solo_traveller • aw
7
Pros:

Close to the racetrack

Cons:

We were 3 people in the room, and one day they cleanes the room... and only left 2 towels. When we called requesting an extra towel, they wouldn't give us. It was a huge hassle before i could get 1 towel.

2026-05-19 • via Nuitee
A
Arki • couple • us
9
2026-05-11 • via Nuitee
D
Darwin • family_with_children • us
2
house keeping did a bad job of cleaning and changing out towels
Pros:

old and hard

Cons:

kept food fresh on buffet

2026-05-07 • via Nuitee
D
Daniel • family_with_children • ca
10
Pros:

Propre

Cons:

Rien

2026-04-30 • via Nuitee
B
Bryan • solo_traveller • us
8
2026-04-26 • via Nuitee
B
Brandon • family_with_children • us
10
Absolutely would stay again
Pros:

Hotel was clean and nicely appointed. Everyone was incredibly nice and professional. Quick easy and affordable

Cons:

The breakfast buffet for $12 a person was lackluster at best. We ate there once and then went to a real restaurant and paid less for much better food. Don’t waste your time or money

2026-04-23 • via Nuitee
C
Cindy • solo_traveller • us
8
2026-04-21 • via Nuitee
C
Chasity • family_with_children • us
10
Overall it was GREAT
Pros:

Very close to everything and very clean

Cons:

Our ac in our room was very loud

2026-04-16 • via Nuitee
L
luanne • family_with_children • us
2
IT could have been better; I expect better from a Holiday Inn.
Pros:

The beds were comfortable, and the shower was nice and hot.

Cons:

The hallway was dirty; the room had stains and the door wasn't working properly; we kept having to get a new key.
Breakfast was not good; We ate at 9am and there were no eggs left. The food was poor quality.

2026-04-12 • via Nuitee
L
Linda • family_with_children • us
10
Pros:

Staff were Great!!! Friendly and courteous. Rooms were clean and the pool was fantastic, not over chlorinated like alot of hotel pools that burn your eyes as soon as you open the door. The breakfast is consistently good.We even meet family here for Christmas to exchange presents and use it as a stopover between family visits. Highly recommend this hotel

Cons:

Everything was fine

2026-04-10 • via Nuitee
P
patricia • family_with_children • us
5
Breakfast was disgusting and a joke and you had to pay for it smh!!
Pros:

Staff was nice BUT they did not communicate to each other. I had called the day before our stay to let them know we wouldn't be in until late that night (around 11p) and to ask if we could get a later check out and stay until 2pm. The guy on the phone said it would be no problem just let them know about thr check out when we checked in.
When we checked in that night I asked if it would be alright if we did a later check out and stay until 2pm. The lady at checkout said that would be fine and saif she put it in the computer.
We went about our day, my husband, salon and I had a meeting to attend from 9-1 and my daughter stayed at the hotel with our youngest until we got back, hence the reason we asked to check out at 2. At 1130 my daughter called and said the housekeeping ladies were standing outside the door talking about how we were late getting out and messing up their plans for after work. They ended up going away and my daughter and youngest went outside for a while. At 1245 the hotel was calling my phone (in a meeting couldnt answer) and they weren't leaving messages. I texted my daughter who had just got back in the hotel anf she said that no one knew we were checking out late. SMH My husband had to leave the meeting and go get them and then come back to get us. It was a mess and all stemmed from no communication on their parts.

Also when I hadxalled I asked if we could get a small cot in the room for sleeping and was told that wouldn't be a problem at all. When we got there we were told we couldnt because if there was a fire they would get in trouble. WHAT? Even if thats the truth why didnt they say that when I originally asked on the phone. If they had of we would of planned accordingly and brought an air mattress or extra blankets to sleep on the floor or something.

Cons:

BREAKFAST (if you want to call it that) It was $12/person to start...ok no big deal. Since were paying amd its in a restraunt inside the hotel it should be good, right? WRONG
Eggs were runny, sausage was not cooked all the way, biscuits were dough and barely cooked, bacon had grease dripping off of it and the pancakes were literally STUCK to the bottom of the pan. You had to scrape the pancake off of the metal pan and then it ripped and you would leave half the pancake on the pan.
"Fruit & Vegtable/salad bar?? I guess thats what it was supposed to be, consisted of hard boiled eggs, peaches, apples, jalapeños, salsa, cottage cheese and some other substance that I had no idea what it was. Pics attached. **the pancakes in the picture were the new pan they brought out after another couple complained. To be fair idk if those stuck to the pan when you tried to grab them because we left right after they came out.
I wouldn't complain if it was free hotel breakfast but to charge for that was absolutely unacceptable and a rip off!! We will never stay here again and we will be in this area using hotels ALOT in the next 2 or 3 years.

Also the air conditioner was horrible. We had to keep setting it lower and lower just to try and keep the room cool. We had it as low as it would go and the room was still barely comfortable. It was only 60 outside. It was hotter in the room!

2026-04-05 • via Nuitee
M
Man • family_with_children • cn
9
Pros:

Nice Breakfast, convinient location, staffs are nice

Cons:

none

2026-04-03 • via Nuitee