DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Hotels
•
Doubletree by Hilton
8.2 (1185 reviews)
5353 Westheimer Road , Houston , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Spacious rooms
Cons:
Issues with cleanliness
Need for room updates
Delayed service at times

Categories

Cleanliness
7.64
Some reviews mentioned issues with room cleanliness, but it was generally acceptable.
Service
8.91
Staff were consistently noted as helpful, responsive, and friendly.
Location
8.85
Multiple reviews praised the hotel's great location near shopping and dining options.
Room Quality
7.8
Rooms were spacious but some decor and updates were deemed necessary.
Amenities
8.03
Amenities were adequately mentioned; potential for improvement noted.
Value for Money
8.29
Generally considered a good value for the quality of stay.
Food and Beverage
7.84
The initial reception included cookies, though food options were not heavily discussed.
Overall Experience
8.22
Overall positive experiences despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:51

Property Description

Luxurious Accommodation in Houston's Galleria Area

Spacious Rooms and Suites: Enjoy a comfortable stay in our spacious rooms and suites equipped with a flat-screen cable TV for your entertainment needs.

Convenient Amenities: Indulge in our complimentary chocolate chip cookies at check-in and make use of in-room microwaves and refrigerators for added convenience.

Prime Location: Explore nearby attractions such as the museum district, corporate offices, Minute Maid Park, and NASA Space Center, all within easy reach from our hotel.

Ready to experience luxury and convenience in Houston? Book your stay at DoubleTree by Hilton Hotel & Suites Houston by the Galleria today.

Important information:

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 17 years old and over stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 32 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1185 reviews
Cleanliness: 7.64
Service: 8.91
Location: 8.85
Room Quality: 7.8
Amenities: 8.03
Value for Money: 8.29
Food and Beverage: 7.84
Overall Experience: 8.22
D
Derek • couple • us
7
2026-06-24 • via Nuitee
T
Timur • solo_traveller • uz
10
2026-06-24 • via Nuitee
M
Miajha • couple • us
9
Pros:

Hotel room and bathroom was nice

Cons:

Room does not have a microwave, TV is outdated unable to stream or connect phone to the TV

2026-06-23 • via Nuitee
J
Jermaine • solo_traveller • us
10
2026-06-22 • via Nuitee
S
SUE H • family_with_children • us
10
2026-06-16 • via Nuitee
N
Nadia • solo_traveller • co
7
2026-06-14 • via Nuitee
L
lea • couple • us
5
Pros:

Room are big

Cons:

Room service didn’t come according to what we mentioned at the reception. When I told the reception about that they sent room service that did the minimum minus

2026-06-09 • via Nuitee
R
Rakeem Peair • solo_traveller • us
10
2026-06-08 • via Nuitee
S
sarahi • family_with_children • us
3
2026-06-05 • via Nuitee
K
Kenyota • couple • us
10
I would book here again.
Pros:

I love the property. Everyone was very nice.

Cons:

I dislike there are no knifes in the room.

2026-06-03 • via Nuitee
A
Asia • couple • us
10
2026-06-01 • via Nuitee
C
carlafG5168AK • Family
10
Awesome check-in experience
Pros:

Eric is extremely profesional, he answered all questions and was very nice. He has awesome customer service.

2026-05-30 • via Tripadvisor
T
Tourist670605 • Family • Barrett, Texas
10
Eric the man
Pros:

It was amazing. The front desk staff was friendly ! Eric was very very helpful with everything and solved all problems with no issues.

2026-05-30 • via Tripadvisor
M
mildredl558 • Solo travel
10
Made my day extra special
Pros:

Hello, I moved here from Nj and I came to booked a room, Eric and Gnita was wonderful staff and they helped me and made my day extra special. I told them I recommend my family and friends to come stay here at this hotel when they come and visit me. Thank u so much for the stay, Nice staff and clean environment.

2026-05-28 • via Tripadvisor
R
RaimonLeco • solo_traveller • mx
9
2026-05-25 • via Nuitee
C
Cynthia • family_with_children • us
10
2026-05-25 • via Nuitee
Z
Z5787GVryanr • Couples
8
Eric needs a raise.
Pros:

Overall very good experience. Eric helped my bride and I to an upgraded room with parking covered and covered breakfast. It was awesome.

Cons - valet carts were all taken. Was told there were only 4 carts. Luckily I had my own wagon.

2026-05-24 • via Tripadvisor
O
owitam • Family
10
Loved our stay!!
Pros:

Hospitality great. Met Chantel on check in who gave exceptional customer service. Enjoyable stay, beds comfortable. Great service.

2026-05-24 • via Tripadvisor
1
171lynettee • Solo travel
10
Highest Hotel Hospitality
Pros:

The Managers on Duty. Michael Giron and Ms. Pinky went far beyond in extending EXCEPTIONAL HOSPITALITY during my stay at their 5 Star Hotel. I was met with warmth greetings as soon as I pulled up to the hotel. Everyone had “sweet and pleasant vibes, like they REALLY ENJOYED THEIR JOBS!” I look forward to my next Staycation at The Doubletree Galleria Hotel-Houston TX! My room was so cozy and had all the amenities I needed and the bed so comfortable. And I had an Amazing Window View! I felt at HOME!

2026-05-24 • via Tripadvisor
M
mariaaG1988BU • Family
10
Our Welcome was Priceless
Pros:

Eric at the front desk was Amazing ❤️ it’s the way he welcomed my family, it gave that type of energy that made us feel like we’ve arrived at a place that cares about our comfort and values our business!!!

2026-05-23 • via Tripadvisor