DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Hotels
•
Doubletree by Hilton
8.2 (1077 reviews)
5353 Westheimer Road , Houston , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Spacious rooms
Cons:
Issues with cleanliness
Need for room updates
Delayed service at times

Categories

Cleanliness
7.64
Some reviews mentioned issues with room cleanliness, but it was generally acceptable.
Service
8.91
Staff were consistently noted as helpful, responsive, and friendly.
Location
8.85
Multiple reviews praised the hotel's great location near shopping and dining options.
Room Quality
7.8
Rooms were spacious but some decor and updates were deemed necessary.
Amenities
8.03
Amenities were adequately mentioned; potential for improvement noted.
Value for Money
8.29
Generally considered a good value for the quality of stay.
Food and Beverage
7.84
The initial reception included cookies, though food options were not heavily discussed.
Overall Experience
8.22
Overall positive experiences despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:51

Property Description

Luxurious Accommodation in Houston's Galleria Area

Spacious Rooms and Suites: Enjoy a comfortable stay in our spacious rooms and suites equipped with a flat-screen cable TV for your entertainment needs.

Convenient Amenities: Indulge in our complimentary chocolate chip cookies at check-in and make use of in-room microwaves and refrigerators for added convenience.

Prime Location: Explore nearby attractions such as the museum district, corporate offices, Minute Maid Park, and NASA Space Center, all within easy reach from our hotel.

Ready to experience luxury and convenience in Houston? Book your stay at DoubleTree by Hilton Hotel & Suites Houston by the Galleria today.

Important information:

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 17 years old and over stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 32 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1077 reviews
Cleanliness: 7.64
Service: 8.91
Location: 8.85
Room Quality: 7.8
Amenities: 8.03
Value for Money: 8.29
Food and Beverage: 7.84
Overall Experience: 8.22
S
Samuel • couple • us
10
2026-02-14 • via Nuitee
A
Andrea • couple • us
8
2026-02-12 • via Nuitee
M
Melvin • couple • us
10
2026-02-11 • via Nuitee
H
Han Yin • family_with_children • sv
8
2026-02-10 • via Nuitee
P
pamela • couple • us
10
2026-01-27 • via Nuitee
A
Amina • solo_traveller • dz
8
Je recommande
Pros:

L emplacement edt ideal .
Le personnel tres agreable et a l ecoute .

2026-01-25 • via Nuitee
A
Amirat • couple • us
5
2026-01-22 • via Nuitee
J
Jayla • couple • us
10
2026-01-20 • via Nuitee
O
Olubukola • family_with_children • ca
8
It was peaceful!
Pros:

The staffs,the premises

Cons:

Breakfast was not included,has to pay extra.

2026-01-19 • via Nuitee
R
Rochiana • couple • us
10
2026-01-19 • via Nuitee
S
Satoru • solo_traveller • jp
8
2026-01-19 • via Nuitee
L
Leo • family_with_children • us
10
2026-01-19 • via Nuitee
S
Secoya • solo_traveller • us
4
I will not stay here again, they need an upgrade on the bathrooms.
Pros:

The location is nice. It is not far from restaurants and things to do.

Cons:

The toilet was running every 5-10mins. My towels were dirty. The balcony was not the most pleasant view. Valet phone was down. The breakfast buffet was a little chaotic, not enough workers.

2026-01-19 • via Nuitee
J
Jasmine • couple • us
10
2026-01-19 • via Nuitee
C
Chancton • solo_traveller • us
10
I always stay there and love it
Pros:

Everything except the parking

Cons:

The parking

2026-01-19 • via Nuitee
S
Stephanie • couple • us
10
2026-01-19 • via Nuitee
J
Jabriah • extended_group • us
10
2026-01-12 • via Nuitee
R
rho • solo_traveller • us
6
It was okay. I had better
Pros:

I like the size of the room and the scenery from my balcony.

Cons:

The valet parking is extremely high for people to stay and the valet workers are unorganized. There was no refrigerator or microwave in room. Also the workers didnt advise we had to use the key card to go up in the elevator.

2026-01-12 • via Nuitee
A
Ashanti • solo_traveller • us
10
2026-01-12 • via Nuitee
J
Jaime • couple • us
10
Pros:

Convenient location for my visit. Clean and great service in the lobby.

2026-01-09 • via Nuitee