Mercure Manchester Piccadilly Hotel

Hotels
Mercure
7.2 (5460 reviews)
Piccadilly Plaza, Portland Street , Manchester , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Room maintenance needed
High parking fees

Categories

Cleanliness
6.41
The hotel room was noted to have cleanliness issues, with reports of unclean floors and a blocked sink.
Service
8.38
Many reviews praised the staff for their kindness and professionalism, especially during difficult situations.
Location
8.92
The hotel location is frequently highlighted as a strong point, being close to city amenities and transport.
Room Quality
5.87
Rooms were described as outdated with some maintenance issues like blocked sinks and noisy conditions.
Amenities
6.9
Breakfast received compliments, but issues with other amenities like the coffee machine affected overall satisfaction.
Value for Money
6.36
With extra charges for parking and room quality not meeting expectations, it was deemed lacking.
Food and Beverage
7.91
Breakfast options were generally well-received, indicating good service in this area.
Overall Experience
6.88
While some highlighted serious issues, others had positive experiences, leading to a mixed overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:19

Property Description

Central Location and Stunning Views
The Mercure Manchester Piccadilly offers a prime location overlooking Piccadilly Gardens, perfect for exploring the heart of the city. Enjoy breathtaking city views right from your room.

Luxurious Amenities and Dining Options
Indulge in air-conditioned rooms with HD LED TVs, high-speed WiFi, and Nespresso machines in Privilege and Superior rooms. Treat yourself to a full English breakfast at the Brasserie Restaurant or savor Manchester-inspired afternoon tea.

Convenience and Functionality
Benefit from a 24-hour front desk, fitness center, and 24-hour room service. With 11 function rooms available, the hotel is ideal for both business meetings and special events.

Experience Manchester in style at Mercure Manchester Piccadilly. Book your stay now for an unforgettable city getaway.

Important information:

Due to Covid-19 guidelines, the hotel will not be accepting cash. All payments will have to be made by card.

Sat Nav: If traveling by car, please use postcode M1 4BD. Using this alternative postcode will ensure your arrival at the entrance to the car park rather than the front door.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Car parking at the hotel is limited and available on a first-come first-serve basis.

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for £10 per person per night when using an existing bed.
    People no matter the age stay for £10 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 20 per day.

Location

Guest Reviews

7.2
Based on 5460 reviews
Cleanliness: 6.41
Service: 8.38
Location: 8.92
Room Quality: 5.87
Amenities: 6.9
Value for Money: 6.36
Food and Beverage: 7.91
Overall Experience: 6.88
M
Megan couple gb
8
Nice but not amazing
Pros:

Good location, nice room

Cons:

It was quite dated

2026-03-14 via Nuitee
M
Michael solo_traveller gb
9
Better than i hoped.
Pros:

Great location, comfortable room, staff were friendly and efficent, location was perfect.

2026-03-14 via Nuitee
S
Sharon couple gb
7
Great location
Pros:

The location is great. Staff friendly and helpful.

Cons:

The window in our room wasn't what I would call double-glazed. Also we had an issue with our key when checking out.

2026-03-14 via Nuitee
B
Becky couple gb
10
Pros:

Brilliant location, friendly helpful staff, room was very clean and tidy.

Cons:

The view & location

2026-03-14 via Nuitee
S
Sally couple gb
8
Great stay and great value for money. Would stay here again.
Pros:

Staff quickly brought an extra towel as we requested, room was very clean and had everything else we needed.

Cons:

There was a lack of plug sockets and it was not convenient

2026-03-13 via Nuitee
M
Matt solo_traveller gb
5
Hopeless WiFi and a rock hard bed
Pros:

Staff were nice enough. Room was clean and alright size. Close to the station

Cons:

Bed was hard as a rock, wifi on the 10th floor just didn’t work reliably on either of the networks they had.

2026-03-13 via Nuitee
S
Stephen couple gb
9
Great for a 1 night stay
Pros:

Location was great and good value for money,great choice for breakfast and being able to park at the hotel was really useful

2026-03-13 via Nuitee
A
Abdul couple gb
10
2026-03-12 via Nuitee
D
Dana couple gb
10
2026-03-12 via Nuitee
G
Gary couple ie
8
2026-03-11 via Nuitee
A
Adrienn couple hu
3
Nem mennék vissza.
Pros:

A személyzet fantasztikus volt és a reggeli is finom volt.

Cons:

Minden más. Koszos szoba, elavult berendezések, törött zuhanyfej, koszos ablak.

2026-03-11 via Nuitee
G
Graham extended_group gb
1
Awful.
Pros:

Bugs behind bed and had to be moved to another room.

Cons:

Cleanliness.

2026-03-10 via Nuitee
A
Aaron-Ollyver couple gb
10
Pros:

Polite staff
Lovely food
Well price bar
Room was beautiful

Cons:

Nothing

2026-03-09 via Nuitee
L
laura extended_group gb
6
Friendly staff, well located but needs a makeover
Pros:

Friendly staff, well located, nice quiet rooms despite the central location.

Cons:

The hotel - from the lifts to the bedrooms and en suites could do with some serious TLC. The paintwork, finishing touches and different elements of the rooms are dated and in need of updating. We had two rooms booked and the glass shower screen completely fell off its (broken) hinges while someone was using the toilet next to it. Thankfully no one was hurt.

2026-03-09 via Nuitee
H
Holly extended_group gb
8
2026-03-08 via Nuitee
C
Chris couple gb
9
2026-03-08 via Nuitee
T
Tamás couple hu
10
2026-03-08 via Nuitee
E
Elizabeth couple gb
10
Fabulous stay, extremely helpful staff
Pros:

The hotel was great, good location and the staff were fabulous, especially a lady named Rachel on reception.

Cons:

The beds were a little hard

2026-03-08 via Nuitee
C
Clare couple gb
9
Great location and brilliant staff and facilities
Pros:

Location and staff

Cons:

Nothing

2026-03-08 via Nuitee
A
Amanda extended_group gb
10
Lovely hotel with such friendly staff. Clean and inviting. Would definitely stay again
Pros:

Me and my friend booked a twin room while visiting for a concert. Room size was great and plenty of space for bags/ getting ready. The beds were lovely and comfortable and the bathroom was a great size. The staff were all so lovely and welcoming, from the front desk/ reception staff, to door staff when we came back late, housekeeping and in the restaurant. Delicious breakfast with so much to choose from which is great for a picky eater.

Cons:

The only small issue we had was that the shower kept leaking and the floor would get quite wet. This appeared to be through a small gap along the shower door that sat over the bath. The room was also quite cold when we got back and we struggled to work the heating/ aircon. This did not change our opinion on the hotel at all and the beds were cosy with warm duvets so we were snug enough.

2026-03-08 via Nuitee