Extended Stay America Suites - Chicago - Gurnee

Hotels
Extended Stay America Suites
8 (218 reviews)
5724 Northridge Drive , Gurnee , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good amenities
Cons:
Inconsistent management
Staff conflicts overheard

Categories

Cleanliness
7.83
Rooms are described as comfortable and well-kept.
Service
8.3
Staff, especially manager Toni and receptionist Zoey, are frequently praised for their friendliness and helpfulness.
Location
8.34
Convenient location noted with easy access.
Room Quality
7.79
Guests report rooms as clean, comfortable, and well-maintained.
Amenities
8.32
Well-equipped kitchenette and laundry facilities were appreciated.
Value for Money
7.78
Guests feel value is appropriate based on experience.
Food and Beverage
7.83
Coffee availability and meal prep notifications are noted, but specific food quality is not mentioned.
Overall Experience
7.8
Several guests had a great stay despite some staff management issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:29

Property Description

Fully Equipped Kitchen in Every Room
Experience the convenience of having a fully equipped kitchen in every room at Extended Stay America - Chicago - Gurnee. Cook your favorite meals or simply heat up leftovers during your longer stay.

Complimentary Grab-and-Go Breakfast
Start your day right with a grab-and-go breakfast that includes a variety of options such as bars, muffins, hot cereal, coffee, and tea. Perfect for guests who are on the move and need a quick and delicious meal.

Prime Location with Free Parking
Conveniently located near attractions like Six Flags Great America and Gurnee Mills Shopping Center, our hotel offers free onsite parking for guests. Explore the area with ease and enjoy a hassle-free stay at our property.

Book your stay at Extended Stay America - Chicago - Gurnee now and enjoy these fantastic amenities!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 218 reviews
Cleanliness: 7.83
Service: 8.3
Location: 8.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 7.8
B
Bruce couple us
10
2026-05-06 via Nuitee
R
Régis solo_traveller fr
3
Pros:

Le prix est correct mais cest pas super
Price is correct but bad quality

Cons:

Le petit déjeuner etait le pire de ma vie. Juste une armoire qui s'ouvre. Pas de chaise pas de lait normal pas de duit. Pas de table.. c'est nul
Le four micro ondes de de ma chambre a failli exploser
Breakfast was the worst of my life. Just a wardrobe that opens. No chair, no normal milk, no table.. no fruit.. it’s lame.
The microwave in my room almost exploded.

2026-04-19 via Nuitee
T
Tyeicha family_with_children us
10
2026-03-27 via Nuitee
K
Katrina family_with_children us
1
2026-03-23 via Nuitee
R
Rosalinda family_with_children us
10
2026-03-15 via Nuitee
A
Amy couple us
1
2026-03-14 via Nuitee
V
Victoria solo_traveller us
10
2026-03-13 via Nuitee
D
Diana family_with_children us
5
2026-01-29 via Nuitee
D
Diana family_with_children us
9
Pros:

I really liked the room we were able to get same day that had a wonderful small kitchen for an amazing price

Cons:

No complaints

2026-01-24 via Nuitee
J
jill couple us
5
I won’t stay there again as chairs were stained up and dirty I cleaned all the tables and chairs before using them
Pros:

The staff was exceptional

Cons:

It needs an upgrade of carpeting, painting, etc., etc.
It only had one luggage carrier we had to carry our bags in one at a time as we are older people The bathroom is too small.

2026-01-21 via Nuitee
R
Robert couple us
5
2026-01-14 via Nuitee
R
Rico family_with_children us
1
Cons:

Róom, breakfast,

2026-01-05 via Nuitee
R
Rico solo_traveller us
1
2026-01-01 via Nuitee
E
Edward couple us
10
2025-12-13 via Nuitee
E
Edward couple us
10
2025-11-30 via Nuitee
A
alexsX5205IV Family
10
Great Place, Managed Poorly
Pros:

I would say my stay here was a bit so so. The rooms themselves were comfortable and well kept but during the duration my family was here the staff was EXTREMELY questionable. I overheard the staff yelling at each other very repugnant ways. The manager of this location was very rude and nasty towards the female staff which set me the wrong way. The overall way that the manager acted was unprofessional and has for sure deterred me from bringing my family here again. I personally will not support a business that allows managers to treat staff in such a disrespectful way

2025-11-11 via Tripadvisor
Y
Y920WImargaretm Solo travel
10
Manager Maintence man and front desk
Pros:

I am still at extended Stay Gurnee and I just wanted to write a revieiw
1) The manager I call her Toni because I can not say her name! Anyway I love her she is so helpful and when you give her a complaint this women is on it! She always have a smile on her face but ya know no matter how you treat someone it's never enough! She treats everyone the same no favorites (but me) LOL, She is always professional. I can go on and on but she is the best!
2} Sean the maintenance man is another one that goes over and beyond to satisfy all the reside and getting to everyone in a timely manor.But sometimes it's never enough! He always has a smile on his face and I know for a fact like I said one of a kind.

All of the front people are great they also go over beyond!
Margaret McNulty
318/734/7636

2025-11-10 via Tripadvisor
V
versals2025 Business
10
10 out of 10
Pros:

This have been one of my best stays while working on the road away from home. The service was great, and the Manenger Miss Toni, made sure to let the house keepers know I worked nights, and not to disturb me. When any package or even my meal preps came in I was notified

2025-10-28 via Tripadvisor
G
G8966UUphillipb Solo travel
10
Amazing place to stay and friendly staff.
Pros:

Great place to stay. The staff are very friendly and helpful. Zoey the receptionist is very easy to talk to and very helpful. She makes sure fresh coffee is available and is very polite. She greats me every time I walk through.

2025-10-21 via Tripadvisor
F
fredrP2197SF Business
10
Always Clean, and enjoyable
Pros:

Toni is the Greatest motel manager I have ever met!! Her staff is very Efficient, and helpful!!!
Zoie, Rain, Shawn, and everyone else!!! 🤠

2025-10-20 via Tripadvisor