The Cumberland, London

Hotels
•
GLH Hotels
8.6 (13495 reviews)
The Cumberland, Great Cumberland Place, Marble Arch, London, England, W1H 7DL , London , GB
44-207-5235053

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Facilities

Meeting rooms
Express check-out
Lot hours - 24 hours
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Poor cleanliness
Small room sizes

Categories

Cleanliness
7.35
Multiple reviews mention poor cleanliness and dirty rooms.
Service
9.82
General positive mentions of staff interactions, despite some issues.
Location
10
Frequently praised as excellent and convenient.
Room Quality
7.31
Complaints about small and uncomfortable rooms.
Amenities
7.84
Some complaints about lack of facilities; basic amenities are present.
Value for Money
7.8
Perceived as poor value for pricing based on various comments.
Food and Beverage
9.35
No specific mentions, standard quality for this hotel tier.
Overall Experience
9.34
Mixed reviews suggest an average but redeemable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:08

Property Description

Step into a world of comfort and convenience at The Cumberland, London, ideally situated just moments from the vibrant Hyde Park and renowned Frameless Immersive Art Experience.

Comfortable Accommodations
Relax in one of our 900 air-conditioned rooms, featuring LCD televisions, complimentary Wi-Fi, and private bathrooms stocked with complimentary toiletries for a rejuvenating stay.

Dining Delights
Savor delectable British cuisine at our SOUND Cafe, complete with a stylish bar/lounge. Start your day with our buffet breakfast, available during weekdays and weekends for an energizing start.

Eventful Spaces
Planning a gathering? With 4306 square feet of conference space across 17 meeting rooms, our hotel is perfect for events of any size, all supported by our dedicated 24-hour concierge service.

Experience the best of London while enjoying unparalleled amenities at The Cumberland. Book your stay today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 13495 reviews
Cleanliness: 7.35
Service: 9.82
Location: 10
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.8
Food and Beverage: 9.35
Overall Experience: 9.34
A
a2ae56976428727c7a36faf22ec19d9b • couple • pl
9
2026-04-18 • via Nuitee
C
c5aec57d04c37323022cbe94e3e30459 • family_with_children • it
8
Pros:

Posizione
Cortesia accettazione accolti benissimo da Alessandria
Servizii, bar ristorante

Cons:

Piccoli suggerimenti:
Pantofole in camera mancano
Doccino in bagno
Specchio in bagno ingrandimento

2026-04-18 • via Nuitee
0
00777450c1b57176780d5d764a74e9f2 • couple • ch
7
Pros:

La literie confortable, la douche spacieuse, le bar, ainsi que la proximité avec les transports publics (métro et bus).

Cons:

Impossibilité d'obscurcir la chambre pour dormir (pas de store, rideau peu adapté). Grand hôtel, donc beaucoup de monde au petit déjeuner. Notre chambre était située à proximité d'un placard pour le personnel de l'étage, qui n'était pas toujours très discret.

2026-04-18 • via Nuitee
A
af407b1a610771654c9b4d17b8be00db • family_with_children • tr
9
2026-04-18 • via Nuitee
A
a7f6ce354eef73d95fb9e79296c16bd5 • family_with_children • ch
9
2026-04-18 • via Nuitee
7
719c0fdf6bda7185e5c76ab2e496f168 • solo_traveller • fr
9
Cumberland
Pros:

Le concept de l'hotel est super, tourné vers la musique rock et pop. Musique dans tous les espaces communs.
Il est très bien décoré et entretenu. Les chambres sont spacieuses et propres. La literie est très confortable.
Le petit dej est varié et très qualitatif.
Tous les services sont à disposition.

Cons:

La musique parfois un peu forte.

2026-04-18 • via Nuitee
1
1892d2028a6d7007d556d4411db17ed3 • couple • gb
9
Feels like a very fancy London hotel, but at an affordable price.
Pros:

Very smooth check in and ability to store luggage until check in.
Great location at the top of Prak Lane/Oxford St. right by Marble Arch.
Room was excellent and very comfortable bed. Good shower.
Staff were outstanding and very helpful.

2026-04-18 • via Nuitee
1
174a4b416924725192eec95f69f54b10 • couple • br
9
2026-04-18 • via Nuitee
C
c32a64737b307138cbad658251a3177f • couple • cy
8
2026-04-18 • via Nuitee
A
aca5bcee920672a1b7a6c8dc6873d881 • solo_traveller • sa
1
2026-04-18 • via Nuitee
0
060c6d3aeb5a73336718dbca174a58bf • family_with_children • sa
10
2026-04-18 • via Nuitee
6
693e109465ef73f1878d634bf02bd537 • family_with_children • no
10
Supert hotell!
Pros:

Fantastisk hotell!
God service, hyggelig personale. Sengene var gode og rommet var fint. Beliggenheten er veldig bra, sentralt og enklet og komme seg rundt. Anbefales! Kort vei til det meste :)

2026-04-18 • via Nuitee
D
dc70e4b6886c70e5b7e1bd4635147c81 • extended_group • jp
10
最高でした
Pros:

立地、スタッフの質

Cons:

朝食の質は低かった。

2026-04-18 • via Nuitee
C
c2d34318deb572a2a43006ccb1c6dc8e • couple • se
8
2026-04-18 • via Nuitee
1
180163710cd2733e33ca4f738372e366 • extended_group • ch
8
Für eine Städtereise perfekt
Pros:

Sauber, sehr freundliches Personal, perfekte zentrale Lage, reichhaltiges Frühstücksbuffet

2026-04-18 • via Nuitee
7
7832f16b052c71d0e70542a73687b95d • extended_group • gb
9
2026-04-18 • via Nuitee
E
e10cf62936637116d40fdc5163a02f48 • extended_group • gb
10
Great base for a weekend in London
Pros:

Great location, generous comfortable rooms

2026-04-18 • via Nuitee
0
09d98c074f40733f1ad4572d71b783fb • solo_traveller • ch
9
2026-04-18 • via Nuitee
C
ceb665c7ab79728a997429f7b814113a • family_with_children • tr
10
2026-04-18 • via Nuitee
7
71b94d09d1397297366d02fad2e93912 • couple • gr
10
2026-04-18 • via Nuitee