The Cumberland, London

Hotels
•
GLH Hotels
8.6 (13495 reviews)
The Cumberland, Great Cumberland Place, Marble Arch, London, England, W1H 7DL , London , GB
44-207-5235053

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Facilities

Meeting rooms
Express check-out
Lot hours - 24 hours
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Poor cleanliness
Small room sizes

Categories

Cleanliness
7.35
Multiple reviews mention poor cleanliness and dirty rooms.
Service
9.82
General positive mentions of staff interactions, despite some issues.
Location
10
Frequently praised as excellent and convenient.
Room Quality
7.31
Complaints about small and uncomfortable rooms.
Amenities
7.84
Some complaints about lack of facilities; basic amenities are present.
Value for Money
7.8
Perceived as poor value for pricing based on various comments.
Food and Beverage
9.35
No specific mentions, standard quality for this hotel tier.
Overall Experience
9.34
Mixed reviews suggest an average but redeemable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:08

Property Description

Step into a world of comfort and convenience at The Cumberland, London, ideally situated just moments from the vibrant Hyde Park and renowned Frameless Immersive Art Experience.

Comfortable Accommodations
Relax in one of our 900 air-conditioned rooms, featuring LCD televisions, complimentary Wi-Fi, and private bathrooms stocked with complimentary toiletries for a rejuvenating stay.

Dining Delights
Savor delectable British cuisine at our SOUND Cafe, complete with a stylish bar/lounge. Start your day with our buffet breakfast, available during weekdays and weekends for an energizing start.

Eventful Spaces
Planning a gathering? With 4306 square feet of conference space across 17 meeting rooms, our hotel is perfect for events of any size, all supported by our dedicated 24-hour concierge service.

Experience the best of London while enjoying unparalleled amenities at The Cumberland. Book your stay today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 13495 reviews
Cleanliness: 7.35
Service: 9.82
Location: 10
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.8
Food and Beverage: 9.35
Overall Experience: 9.34
A
ALEXIA • couple • za
9
Fast, friendly and central stay!
Pros:

Location, great service.

Cons:

Nothing

2026-06-20 • via Nuitee
A
Anwar • couple • kw
9
2026-06-20 • via Nuitee
J
jassim • extended_group • ae
10
2026-06-20 • via Nuitee
R
Randa • solo_traveller • ps
10
2026-06-20 • via Nuitee
M
Mamen • couple • es
9
Fantástico
Pros:

Desayuno fantástico, ubicación inmejorable

Cons:

El lavabo estaba encastrado encima del inodoro. Afortunadamente tanto mi pareja cómo yo somos pequeños, de otro modo no hubiéramos podido usarlo.

2026-06-20 • via Nuitee
A
Ali699 • solo_traveller • ae
7
2026-06-20 • via Nuitee
K
Khawaja • solo_traveller • pk
10
2026-06-20 • via Nuitee
M
Mohammed • extended_group • om
1
Bad hotel
Pros:

Good location

Cons:

Not clean

2026-06-20 • via Nuitee
T
Tanja • solo_traveller • gb
10
Loved my stay here and would definitely come back. It’s a busy and big hotel which might not be for everyone but I loved
Pros:

Great vibe, great location, friendly staff, comfortable room & bed

Cons:

Nothing.

2026-06-20 • via Nuitee
K
Khalid • couple • gb
10
2026-06-20 • via Nuitee
H
Hicham • solo_traveller • ma
8
2026-06-20 • via Nuitee
K
Khawaja • solo_traveller • pk
10
Pros:

The staff, the location were both perfect. Room were always clean, well stocked.

2026-06-20 • via Nuitee
C
Charlotte • couple • gb
9
Fantastic location and buzzing hotel
Pros:

Fantastic location

2026-06-20 • via Nuitee
M
Mohammed • extended_group • sa
9
2026-06-20 • via Nuitee
H
Haifa • solo_traveller • sa
8
جميلة
Pros:

الموقع و الاستقبال

Cons:

المبنى قديم

2026-06-20 • via Nuitee
F
Faten • family_with_children • sa
1
لا اعيد التجربه مع العلم الموقع جميل
Pros:

قرب المكان

Cons:

حجزت غرفه لسرير ومدفوعه قيمه و اول يوم وصول اعطوني غرفه لشخص واحد بسرير واحد واثناء اعتراضي مدفوع القيمه قال كل الغرف محجوز واليوم الثاني تاخذ غرفه لشخصين ولم يعوضوني قيمه الليله

2026-06-20 • via Nuitee
E
Eli • solo_traveller • il
10
Pros:

הכל

Cons:

המעלית רחוקה מהחדר

2026-06-20 • via Nuitee
جابر • couple • qa
9
‏جيدة جدا
Pros:

‏لوكيشن مكان ممتاز والموظفين

Cons:

‏إزعاج فوق الغرفة كل يوم صبح

2026-06-19 • via Nuitee
T
Tara • couple • gb
9
Great can’t wait to stay again
Pros:

The vibe

Cons:

Na

2026-06-19 • via Nuitee
M
Michael Peter • couple • us
9
Great place but somewhat expensive
Pros:

Great location and good room.

Cons:

Expensive especially for food and drinks

2026-06-19 • via Nuitee