The Cumberland, London

Hotels
•
GLH Hotels
8.6 (13495 reviews)
The Cumberland, Great Cumberland Place, Marble Arch, London, England, W1H 7DL , London , GB
44-207-5235053

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Facilities

Meeting rooms
Express check-out
Lot hours - 24 hours
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Poor cleanliness
Small room sizes

Categories

Cleanliness
7.35
Multiple reviews mention poor cleanliness and dirty rooms.
Service
9.82
General positive mentions of staff interactions, despite some issues.
Location
10
Frequently praised as excellent and convenient.
Room Quality
7.31
Complaints about small and uncomfortable rooms.
Amenities
7.84
Some complaints about lack of facilities; basic amenities are present.
Value for Money
7.8
Perceived as poor value for pricing based on various comments.
Food and Beverage
9.35
No specific mentions, standard quality for this hotel tier.
Overall Experience
9.34
Mixed reviews suggest an average but redeemable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:08

Property Description

Step into a world of comfort and convenience at The Cumberland, London, ideally situated just moments from the vibrant Hyde Park and renowned Frameless Immersive Art Experience.

Comfortable Accommodations
Relax in one of our 900 air-conditioned rooms, featuring LCD televisions, complimentary Wi-Fi, and private bathrooms stocked with complimentary toiletries for a rejuvenating stay.

Dining Delights
Savor delectable British cuisine at our SOUND Cafe, complete with a stylish bar/lounge. Start your day with our buffet breakfast, available during weekdays and weekends for an energizing start.

Eventful Spaces
Planning a gathering? With 4306 square feet of conference space across 17 meeting rooms, our hotel is perfect for events of any size, all supported by our dedicated 24-hour concierge service.

Experience the best of London while enjoying unparalleled amenities at The Cumberland. Book your stay today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 13495 reviews
Cleanliness: 7.35
Service: 9.82
Location: 10
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.8
Food and Beverage: 9.35
Overall Experience: 9.34
M
marco • solo_traveller • it
10
Ottima esperienza in centro a Londra
Pros:

La posizione, i servizi, la gentilezza dello staff, la hall.

Cons:

La moquette nelle camere

2026-05-09 • via Nuitee
Y
Yasamin • family_with_children • se
8
Pros:

Frukosten

Cons:

Toalett och städning

2026-05-09 • via Nuitee
T
Thomas • solo_traveller • se
9
Pros:

Läget

Cons:

Endast takdusch

2026-05-09 • via Nuitee
A
Audhild • couple • no
8
Sentral beliggenhet med hyggelig personalet
Pros:

Sentral beliggenhet, pent hotell, hyggelig personalet og god mat

Cons:

Kunne vært mer variasjon av brød til frokosten

2026-05-09 • via Nuitee
R
Russell • couple • gb
4
Did not live up to expectations. Very expensive with no personality
Pros:

Location was excellent

Cons:

Very expensive
Impersonal service from staff
Breakfast was like being in a cheap all inclusive in Benidorm. Inattentive restaurant staff.

2026-05-09 • via Nuitee
T
Tim • couple • gb
9
Perfect location for central londo
Pros:

Very central and great staff

Cons:

Very warm throughout

2026-05-09 • via Nuitee
A
Amal • couple • sa
9
جميله جداً
Pros:

موقعة جميل وجنب كل شيء

Cons:

مافي شطفات وريحة الممرات مو مره حلوه

2026-05-09 • via Nuitee
K
Keith • couple • gb
10
2026-05-09 • via Nuitee
B
Brigita • couple • lt
10
Cons:

A lot of choice for breakfast.

2026-05-09 • via Nuitee
N
Natalie • couple • gb
5
2026-05-09 • via Nuitee
G
Gerhard • solo_traveller • at
8
2026-05-09 • via Nuitee
F
FLAVIO BRUNO • couple • br
9
2026-05-09 • via Nuitee
S
Spencer • couple • gb
9
2026-05-08 • via Nuitee
S
Spencer • couple • gb
9
2026-05-08 • via Nuitee
A
Andy • extended_group • gb
10
Classy hotel with a great vibe
Pros:

Great place! Love the bar and atmosphere

2026-05-08 • via Nuitee
S
Steve • couple • gb
8
Great
Pros:

Cool music theme. Brilliantvposition near Hyde Park

2026-05-08 • via Nuitee
J
Jo • family_with_children • gb
9
Pros:

Good location

Cons:

Breakfast room extremely busy and sone items, for example pancakes and boilef eggs , were stone cold

2026-05-08 • via Nuitee
M
Mahtab • solo_traveller • bh
10
Pros:

Amazinh location.. hotel was renewed and was amazing.. big room.. vip lounge was amazing also the dedicated check in line for vip. Hotel was clean and staff were amazing

2026-05-08 • via Nuitee
M
Mohammed • family_with_children • sa
10
رائعة ولاتنسى
Pros:

كل شي اعجبني مساحة الغرفة كبيرة وغرفة الملابس جميلة

Cons:

السيفون بحاجة الى صيانة

2026-05-08 • via Nuitee
E
elton • couple • gb
10
2026-05-08 • via Nuitee