Holiday Inn Birmingham City Centre by IHG

Hotels
•
IHG
8 (160 reviews)
Smallbrook, Queensway, Birmingham, England, B5 4EW , Birmingham , GB
44-121-634 62 00

listing image 1
Show all photos
Pets allowed

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Elevator
ATM/banking
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Cleanliness issues
No fridge in room
Noise from bathroom fan

Categories

Cleanliness
7.08
Some reviews noted cleanliness issues, particularly in bathrooms and a request for a clean room.
Service
8.55
Many guests highlighted pleasant and helpful staff, which contributed positively to their experience.
Location
9.09
The hotel is in an excellent location, convenient for accessing the city center and nearby amenities.
Room Quality
7.54
Guests found the rooms comfortable but noted some dissatisfaction with size and bathroom facilities.
Amenities
7.57
Amenities were generally good, but some guests had issues with items not functioning as expected.
Value for Money
8.03
Overall, guests felt the price was reasonable for the location but had mixed feelings about room quality.
Food and Beverage
8.08
Breakfast received positive feedback, but some guests felt more variety could be offered.
Overall Experience
8.05
Despite some issues, most guests expressed overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:21

Property Description

Central Location

Located in the heart of Birmingham, Holiday Inn Birmingham City Centre places you a short stroll away from popular attractions like The Mailbox and Bullring & Grand Central, ensuring you're at the center of the city's vibrant atmosphere.

Dining and Entertainment

Indulge in delectable cuisine at the hotel's restaurant, enjoy refreshing drinks at the bar/lounge, and take advantage of 24-hour room service for ultimate convenience during your stay.

Modern Amenities

With 261 well-appointed guestrooms featuring complimentary Wi-Fi, flat-screen TVs, and cozy bedding, along with amenities like a business center and dry cleaning services, your comfort and needs are prioritized here.

To immerse yourself in the heart of Birmingham, book your stay at Holiday Inn Birmingham City Centre now!

Important information:

  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

8
Based on 160 reviews
Cleanliness: 7.08
Service: 8.55
Location: 9.09
Room Quality: 7.54
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
J
James
10
Pros:

Excellent staff, great breakfast and comfortable rooms.

2025-10-12 • via Nuitee
S
Simon
8
Pros:

It was clean and comfortable. Good breakfast. Especially, the fried bread - a real treat.

2025-10-07 • via Nuitee
R
Raymond • partner
10
Pros:

Lovely friendly hotel. Great value for money and close to New Street station.

2025-10-06 • via Nuitee
R
Ron
8
Pros:

Clean room but smaller than usual here

2025-10-01 • via Nuitee
S
Susan
10
Pros:

Loved the contemporary design in lounge area at entrance to hotel and the bath/shower and hair products in my hotel bathroom. Towels and bed linen also very nice.

2025-09-29 • via Nuitee
E
Earl • friends
6
Pros:

The bath room had a broken draw under the sink which could have fallen on my feet. Breakfast is good. £264 for 2 nights (Fri/Sat) is steep. I will look elsewhere next time. So many alternates within walking distanace.

2025-09-28 • via Nuitee
V
Veronica
4
Pros:

The room was fine but the noise from the bathroom fan made it really hard to sleep. When I asked someone to come and turn it off they said they couldn’t. I was offered ear plugs. I don’t think I’ll be going back!

2025-09-26 • via Nuitee
S
Susan
10
Pros:

Bed was very comfortable and my one night stay was much needed and relaxing

2025-09-24 • via Nuitee
D
dean
10
Pros:

Excellent location absolute 5* value for money

2025-09-07 • via Nuitee
M
marion
10
Amazing stay
Pros:

Warm welcome on arrival,early check in.staff extremely friendly and helpful, everyone looking happy on whatever roll they had

Our room perfect clean ,airey and well kept
I wouldn't stay anywhere else when in Birmingham.
I have travelled the world, USA, Australia, Canada, and around Europe,I was well impressed. Thank your staff from me

2025-08-31 • via Nuitee
T
Talisha • partner
10
Pros:

Room was nice and spacious, shower was a little tight for my partner (he is quite broad though Lol) and there was no bin in the bedroom although there was a little one in the bathroom. Outside of those factors... The room was lovely and clean... Staff even left a cute note on the desk for us : ) and were friendly and very helpful. Would definitely stay again

2025-08-17 • via Nuitee
W
wai
6
Pros:

Location was convenient situated near new street station. The Aircon was not working on one of the hottest day which was not very good. Requested a fan which was provided

2025-08-17 • via Nuitee
S
stephen
10
Brummie trip
Pros:

Well impressed with all aspects of our trip. Wonderful location, very comfy room and very clean. Impressed with the cleaneness throughout the hotel, and the staff were so friendly. Breakfast was lovely with lots of choice , and the whole area was kept very clean and tidy- omelette was delicious !! Will definatly stay again .

2025-08-16 • via Nuitee
T
Tracey • family
4
Pros:

I booked this hotel for two nights when my son was competing near by. It said the room came with a fridge which was part of the reason for booking. On arrival we were told there was no fridge but we could have an ice bucket - disappointing. The room was very small and tired. The bathroom was old with black spots along the bath rim - just felt grubby. The coffee making was in the open single wardrobe so that your clothes hung over and on the kettle and cups. We tried to change rooms but none were available.
The staff were pleasant and breakfast was okay but the room was very disappointing.

2025-08-15 • via Nuitee
V
Verified traveler
8
Overall very good
Pros:

Clean, tidy and neat room
Good price for breakfast
Parking is nearby and secured
Overall very good for a stay in the Birmingham city center and everything with a good price.

2025-08-15 • via Nuitee
I
Ian
8
Excellent location
Pros:

Excellent location near the station andceasy walk to city centre. Pleasant, helpful staff.

2025-08-13 • via Nuitee
D
Deborah
10
Value for money
Pros:

Original room hadn’t been cleaned but replacement found quickly. Room was lovely and spacious every amenity you could wish for. Bed was king sized very comfortable. Bathroom let down by dirty shower tray, empty showergel dispensers. Breakfast was very good.paid around £80 for room which is about right

2025-08-07 • via Nuitee
K
Kacey
10
Great hotel
Pros:

The hotel stay started a little late due to late checkouts, and we were given a room with a bath for our first room after waiting nearly 2 extra hours on top of the 3pm check in time, we requested a walk in shower for our room, my brother and dad had one that they didn’t request, but we’re happy with, at least when I rang reception and told them we requested a walk in shower so then said to wait for a call they were going to call housekeeping to sort a room for us. Once we received that room we had a great stay, the breakfast was great, at least we had air conditioning in the room, we did have to evacuate due to a fire alarm went off, but apart from that we were fine.

2025-08-06 • via Nuitee
S
Suzy
6
Held hostage in the car park
Pros:

The hotel was comfortable and clean, and the room was stylish.
The staff we interacted with were all polite and pleasant.

However, we would advise against using the “special deal” on car parking at the NCP behind the hotel. The ticket validation system is at best not very clear, and despite doing exactly what the receptionist told us to do, the exit machine wouldn’t accept that we had already paid and then promptly swallowed our ticket.

We went back to the hotel where the receptionist assured us that all we needed was the hotel validation ticket (which we already had) and just to “press the button” and ask the attendant for help if the same thing happened again.

Predictably the exit machine would not accept this ticket, there is no button to press and no attendant available to help. We had to spend ages in a queue on the phone to reach NCP “customer service” who then robotically repeated the line that if we didn’t have the original ticket we would have to pay again! Bearing in mind that it was their machine that had swallowed the ticket, this was absolutely infuriating.

An extra hour added on to our journey time plus an extra £30 and a lot of frustration!

PS The same thing happened to an older couple just ahead of us, so it feels like this is a problem that needs addressing if the hotel continues to offer its guests parking through NCP

2025-08-04 • via Nuitee
D
Dahlina • family
10
Pros:

Excellent location and big room.

2025-08-04 • via Nuitee