Residence Inn Lansing West

Hotels
Residence Inn
8.4 (165 reviews)
922 Delta Commerce Drive , Delta Center Township , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Dated facilities

Categories

Cleanliness
5.55
Multiple guests reported unclean conditions, including dirty bedding and carpets.
Service
9.99
Front desk staff was noted for their friendliness and effective handling of complaints.
Location
9.56
Consistently highlighted as a great aspect, with guests appreciating the convenience.
Room Quality
7.51
Some guests found the rooms comfortable, although noted that furnishings were dated.
Amenities
8.54
General satisfaction with facilities but some issues with the hot tub.
Value for Money
8.5
Guests found the overall experience to be worthwhile considering the location and amenities provided.
Food and Beverage
8.55
Breakfast was tasty but some guests wished it was served hotter.
Overall Experience
9.02
While there were significant issues, the positive aspects and resolutions by staff improved overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:25

Property Description

Spacious Suites with Full Kitchens

Experience comfort and convenience at the all-suite Residence Inn Lansing West. Each suite comes with a full kitchen, perfect for extended stays or quick snacks. Enjoy free WiFi throughout the completely smoke-free hotel.

Relaxing Amenities

Unwind in the indoor pool and hot tub, or grab a cup of coffee in the welcoming lobby. The on-site laundry facilities make long stays a breeze. With cable TV, air conditioning, coffee makers, and microwaves in every suite, relaxation is guaranteed.

Nearby Attractions

Located just a short drive from the Michigan State Capital and various local attractions, including the East Lansing Family Aquatic Center and Lansing Fenner Nature Center, the Residence Inn by Marriott offers the perfect blend of comfort and convenience.

Book your stay now at Residence Inn Lansing West for a memorable experience!

Important information:

Please note that breakfast is offered as a grab-and-go option at this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LAN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 165 reviews
Cleanliness: 5.55
Service: 9.99
Location: 9.56
Room Quality: 7.51
Amenities: 8.54
Value for Money: 8.5
Food and Beverage: 8.55
Overall Experience: 9.02
A
Ashley solo_traveller us
1
Not a good place to stay
Pros:

The staff lady on duty was super nice and tried her best to help.

Cons:

The ac in our room was broken from the time we checked in had someone come fix it they said it was fixed but it was not the room was 80 degrees and we could not.open the windows due to no screens. I wanted coffee, but the coffee pit was very dirty, and black stuff was coming out of it before I used it. The ice maker in the freezer had mold coming out on my ice. Then, when I was at breakfast, i got me some orange juice, and there were curdles in side of the juice. The coffee in the lobby was nasty and always piss worm not hot. The hair dried did not work. There was trash all outside of the hotel all around the hotel. I know they are remodeling, but they can at least pick up all the trash and glass on the outside

2026-06-29 via Nuitee
S
Sherry couple us
10
2026-06-29 via Nuitee
C
cortez solo_traveller us
8
2026-06-06 via Nuitee
L
Luke couple us
1
2026-05-18 via Nuitee
J
Jo Lynn family_with_children us
1
do not use booking.com. There credit card did not go through, so we had to pay with our credit card
2026-05-15 via Nuitee
W
Wilson solo_traveller us
9
Relaxing!
Pros:

We absolutely loved the staff and how great everything looked with the remodeling!

Cons:

No hot tub/Jacuzzi because of the remodel. Not a huge loss but a bit of a bummer. We would have liked a room with a bath tub instead of just the shower.

2026-05-13 via Nuitee
S
Sherry solo_traveller us
6
Comfortable, quiet. Great location but definitely needs upgrades
Pros:

Property id a bit worn fun but about yo begin renovations

Cons:

Dirty ripped carpets, worn couch cushions, dirt between frig and cabinets

2025-11-29 via Nuitee
V
Valerie solo_traveller us
9
2025-11-14 via Nuitee
H
Hunter family
2
Pros:

I called ahead to request an early check-in and was told it wouldn’t be a problem. But when I arrived at the expected time, the room wasn’t ready. I could deal with that, but what happened next was absolutely disgusting.

When I finally got to our assigned room at 2 a.m., the door was wide open like anyone could just walk in. Inside, the bed had no sheets, the bedding was filthy like someone had slept there before without changing anything, and every drawer and cupboard was left open. It felt like walking into a nightmare of filth and neglect. This is beyond unacceptable—it’s a serious health hazard.

I immediately reported this to Danie at the front desk, who was incredibly helpful and understanding. She listened carefully, apologized sincerely, and quickly arranged for us to be moved to clean rooms. Her kindness and professionalism were the only bright spots in this awful situation.

Then, after barely five hours of restless, gross sleep, someone else tried to get into our room, claiming it was theirs. This level of chaos and disregard for basic hygiene and security is appalling.

The reason I originally booked a 2-bedroom suite was because I had a younger female with me so we could stay together for safety and comfort. But when we got moved to new rooms, she had to be separated, and then someone actually opened her door trying to get in. That made the whole situation even more unsettling and stressful.

2025-09-29 via Nuitee
H
Holly
10
Pros:

Staff was extremely friendly

2025-09-28 via Nuitee
T
TANEISHA family_with_children us
7
2025-09-16 via Nuitee
N
Nancy
8
Pros:

Our stay was great...and the suite was very clean! Our breakfast was tasty but could have been hotter.. the front desk service and breakfast service was excellent!

2025-09-08 via Nuitee
B
Brian
8
Good experience overall.
Pros:

Quiet, clean, well managed breakfast, staff was very friendly. Hotel is a little dated, but would stay there again.

2025-09-07 via Nuitee
I
IlaMae family
10
Pros:

Great place to stay!

2025-09-02 via Nuitee
P
Paige family
10
Pros:

Love this location! Anytime I'm in town I stay here! Friendly staff, great rooms with kitchenettes and separate living area, and great breakfast! Recommend!

2025-08-21 via Nuitee
J
Jennifer extended_group us
8
Pros:

Location was great, beds were comfortable

Cons:

Hot tub out of order

2025-08-13 via Nuitee
R
Ricardo Molledo couple es
9
Pros:

Habitación amplia, limpia y cuidada. Buen servicio y personal amable. Desayuno buffet con varias opciones. Espacio exterior para aparcar

Cons:

Instalaciones y habitaciones algo anticuadas, pero anuncian renovación de estas.

2025-08-08 via Nuitee
A
Alyssa solo_traveller us
10
2025-07-30 via Nuitee
E
Ella partner
4
Pros:

The tv didn't work, the carpet in the bedroom was flooded, and in the middle of the night water was dripping onto the bed from the ceiling

2025-06-30 via Nuitee
M
Maria family_with_children
10
Pros:

Everything was excellent with the exception of being unable to use the pullout sofa bed. The matress on it was dirty, stained and smelled. Everything else was perfect best stay so far.

2025-06-23 via Nuitee