Wyndham Monterrey Ambassador Centro

Hotels
•
Wyndham Hotels & Resorts
8.1 (1474 reviews)
Avenue Hidalgo 310 Oriente , Monterrey , mx

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness
Amenities
Room Quality

Categories

Cleanliness
7.6
Some complaints about cleanliness including odors and old carpets, affecting overall perception.
Service
8.6
General praise for staff attentiveness, though some service delays were noted.
Location
9.1
Excellent location noted by multiple reviews, highly appreciated.
Room Quality
7.6
Some rooms were criticized for being outdated and having maintenance issues.
Amenities
7.1
Amenities were lacking, such as non-functional elevators, impacting guest experience.
Value for Money
8.1
Overall value seen as fair, though some guests felt improvements were necessary.
Food and Beverage
8.6
Not specifically mentioned, but general expectations were met.
Overall Experience
8.1
Mixed feelings due to cleanliness and service issues, but location and service round out the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:51

Property Description

Convenient Downtown Location
Located in the heart of downtown Monterrey, Mexico, the Sheraton Monterrey Ambassador offers modern facilities and comfortable accommodations just a short walk from area attractions.

Amenities for a Comfortable Stay
Enjoy the convenience of an on-site fitness center, 24-hour front desk services, in-room coffeemakers, high-speed internet access, and signature Sweet Sleeper beds during your stay at the hotel.

Delicious Dining Options
Indulge in international cuisine at Grill & Vine for breakfast, lunch, and dinner, or unwind with cocktails and live music at the Sports Bar or the Lobby Bar.

Book your stay at the Sheraton Monterrey Ambassador for a delightful experience in Monterrey!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the Club Rooms include a modified Continental Breakfast.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 110 per stay.

  • Internet

    WiFi is available in all areas and costs MXN 26.74 per 24 hours.

Location

Guest Reviews

8.1
Based on 1474 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9.1
Room Quality: 7.6
Amenities: 7.1
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.1
M
Mara • solo_traveller • mx
1
Pros:

La comida

Cons:

La habitación olía a humedad, me cambiaron de habitación y seguía oliendo. Las alfombras e instalaciones son viejas, sucias, necesita con urgencia una remodelación.

2026-05-16 • via Nuitee
J
Josue • solo_traveller • mx
9
2026-05-15 • via Nuitee
A
Alfredo • solo_traveller • mx
1
Pros:

Cama comoda

Cons:

Muy sucio,no funciona el aire acondicionado,drenaje tapado de la regadera

2026-05-15 • via Nuitee
D
Dora elia • couple • mx
3
SI ALGUN DIRECTIVO DE SU MISMO HOTEL HACE UNA VISITA COMO CLIENTE, ME ENTENDERIA.
Pros:

LA UBICACION Y LA ATENCION DEL PERSONAL

Cons:

EXTREMADAMENTE PESIMO, LA SUCUEDAD DE LAS ALFOMBRAS DE PASILLOS Y DE LA RECAMARA, HUELEN MUY MAL, CREO QUE DEBIERAN CAMBIAR LAS ALFOMBRAS O MINIMO LAVARLAS CADA 3 O 6 MESES (OJO, NO ASPIRARLAS), TIENEN SUCIEDAD DE HACE MUCHOS AÑOS, HUELEN MUCHO A SUCIEDAD.

2026-05-15 • via Nuitee
İbrahim Uğur Savaşeri • solo_traveller • tr
7
Pros:

Location was great.

Cons:

The hotel needs renovation.

2026-05-13 • via Nuitee
J
Jesus Antonio • solo_traveller • mx
7
esta cumplidor y bien ubicado.
Pros:

cama, ubicacion y climatizacion

Cons:

huele un poco a viejo en los pasillos

2026-05-11 • via Nuitee
K
Kair Jazael • couple • mx
10
2026-05-11 • via Nuitee
A
Aazucena Guadalupe • couple • mx
10
Estuve agusto
Pros:

Muy céntrico

Cons:

Todo estuvo bien

2026-05-08 • via Nuitee
E
Edsel Ferreira • solo_traveller • mx
10
2026-05-08 • via Nuitee
R
Raul • couple • mx
10
2026-05-07 • via Nuitee
A
Andrés • solo_traveller • mx
8
Vacaciones
Pros:

La ubicación

Cons:

Todo estuvo bien

2026-05-06 • via Nuitee
K
Karol • solo_traveller • mx
8
2026-05-06 • via Nuitee
M
Mendo • family_with_children • mx
9
2026-05-04 • via Nuitee
Z
Zaida • couple • us
7
2026-05-04 • via Nuitee
H
Humberto • solo_traveller • mx
7
Pros:

La ubicación es muy buena

Cons:

Salió una rata en el pasillo

2026-05-04 • via Nuitee
Y
yañez • solo_traveller • mx
6
Cons:

Aire acondicionado no enfria. Se siente humedad en el cuarto. En maps dice que tiene alberca y mo es asi

2026-05-04 • via Nuitee
R
Rocío • solo_traveller • mx
10
Pros:

Es un buen hotel y su personal muy amable

Cons:

No me ha llegado mi factura

2026-05-04 • via Nuitee
D
David • solo_traveller • us
10
Pros:

The Front Desk Staff were very kind. Also the Cleaning lady Rosy from the 7th floor. She gave us extra water and soap upon request. Very professional.

2026-04-30 • via Nuitee
V
Viviana • solo_traveller • mx
9
2026-04-30 • via Nuitee
V
Viviana • solo_traveller • mx
9
Pros:

Me encantó que aceptarán a mi mascota sin ningún pero

Cons:

El aire acondicionado se me hizo que no enfriaba de repente nos daba un poco de calor fue todo

2026-04-29 • via Nuitee