Wyndham Monterrey Ambassador Centro

Hotels
•
Wyndham Hotels & Resorts
8.1 (1582 reviews)
Avenue Hidalgo 310 Oriente , Monterrey , MX
+52 81 8380 7000

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness
Amenities
Room Quality

Categories

Cleanliness
7.6
Some complaints about cleanliness including odors and old carpets, affecting overall perception.
Service
8.6
General praise for staff attentiveness, though some service delays were noted.
Location
9.1
Excellent location noted by multiple reviews, highly appreciated.
Room Quality
7.6
Some rooms were criticized for being outdated and having maintenance issues.
Amenities
7.1
Amenities were lacking, such as non-functional elevators, impacting guest experience.
Value for Money
8.1
Overall value seen as fair, though some guests felt improvements were necessary.
Food and Beverage
8.6
Not specifically mentioned, but general expectations were met.
Overall Experience
8.1
Mixed feelings due to cleanliness and service issues, but location and service round out the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:51

Property Description

Convenient Downtown Location
Located in the heart of downtown Monterrey, Mexico, the Sheraton Monterrey Ambassador offers modern facilities and comfortable accommodations just a short walk from area attractions.

Amenities for a Comfortable Stay
Enjoy the convenience of an on-site fitness center, 24-hour front desk services, in-room coffeemakers, high-speed internet access, and signature Sweet Sleeper beds during your stay at the hotel.

Delicious Dining Options
Indulge in international cuisine at Grill & Vine for breakfast, lunch, and dinner, or unwind with cocktails and live music at the Sports Bar or the Lobby Bar.

Book your stay at the Sheraton Monterrey Ambassador for a delightful experience in Monterrey!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the Club Rooms include a modified Continental Breakfast.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Location

Guest Reviews

8.1
Based on 1582 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9.1
Room Quality: 7.6
Amenities: 7.1
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.1
M
Mendez Esparza • solo_traveller • mx
5
Cons:

Estaban sucias, en el baño había pelos pegados en las paredes, no lo barrieron bien había incluso cacahuetes en el suelo y manchas raras en el suelo, el piso es de alfombra y estaba "humedo".

2026-09-19 • via Nuitee
E
Edsel Ferreira • solo_traveller • mx
10
2026-09-19 • via Nuitee
J
juanis • solo_traveller • mx
9
Pros:

Todo, es la cuarta vez que me quedo allí y todo perfecto, en nuestra habitación casi no sé sentía el aire acondicionado y nos cambiaron de cuarto.

Cons:

Todo bien.

2026-09-15 • via Nuitee
D
Deisy • couple • mx
10
2026-09-09 • via Nuitee
M
Mohamed • solo_traveller • qa
9
Pros:

Good location.. spacious room/ remarkably big, nice and clean.. comfortable bed.
Nice Front Desk staff, very helpful and attentive… Thanks to everyone for assistance and guidance.

2026-09-09 • via Nuitee
A
Almendarez • couple • us
10
In General Excellente
Pros:

It has an excellent location

Cons:

Long time for hot water when I took my shower

2026-09-07 • via Nuitee
J
JORGE • family_with_children • mx
5
hospédate para NO dormir
Pros:

nada

Cons:

la habitación es mala, se percibe muy sucia, muebles viejos, puerta resanada, baño viejo, etc. camas y colchones viejos resortes rechinado, pasé muy mala noche.

2026-09-07 • via Nuitee
A
AdriaNNa Roses • solo_traveller • mx
10
Pros:

La cama y el cuarto muy comodo y la ubicación tmb.

Cons:

Que uno tiene que pagar el estacionamiento eso no, en otros hoteles incluye el estacionamiento.

2026-09-07 • via Nuitee
J
JULIO CESAR • solo_traveller • es
7
Pros:

La ubicación y el trato con el personal de recepción y personal comedor

Cons:

Desayuno pésimo y falta de detalles en habitación y uno de los ascensores sin funcionar en 5 dias, asi que un desastre para subir y bajar

2026-09-06 • via Nuitee
F
Fernando • solo_traveller • mx
10
Servico al cliente
Pros:

Excelente servicio del host hombre del turno de la mañana

2026-09-06 • via Nuitee
A
Astrid Nallely • solo_traveller • mx
10
Pros:

El hotel pues muy bien

Cons:

No me gustó que el elevador tarda mucho y solo.es uno y el restaurante la comida muy simple

2026-09-04 • via Nuitee
Y
Yohanna • couple • cl
6
Buena ubicacion
Pros:

La Ubicación es perfecta en el centro se puede salir a caminar sin problemas
Y la atención del personal del desayuno Don Federico y Don Jaime hicieron nuestra estadía muy agradable Mucha Gracias

Cons:

El Hotel esta un poco antiguo le falta manutención había un poco de olor a humedad y el mobiliario pasado de moda

2026-09-04 • via Nuitee
R
Ruben • couple • mx
8
Pros:

LA UBICACION Y EL TRATO DE LA GENTE.

Cons:

LOS ELEVADORES ESTABAN FALLANDO.

2026-09-03 • via Nuitee
J
Jenna • extended_group • za
8
You should send a link for those of us who paid for the Accomodation to send to those who actually stated there
Pros:

I booked it for others so can’t comment more

Cons:

As above

2026-09-03 • via Nuitee
J
Jenna • couple • za
9
As above
Pros:

Send a link for those who actually stayed as I just paid

Cons:

As above

2026-09-03 • via Nuitee
A
Alexa • couple • mx
8
Buena estancia, muy recomendable
Pros:

Nos gustó lo cerca que está de varios museos y lugares para comer, pudimos caminar a gusto y el personal de recepción fue muy atento.

Cons:

Entendemos que el check-in es a las 3 pm, pero justo teníamos un evento a esa hora y nos hubiera gustado por lo menos dejar nuestras cosas en la habitación y arreglarnos un poco, ya que, nuestro vuelo llegó desde las 7 am

2026-09-03 • via Nuitee
I
Ileana Cruz Sánchez • solo_traveller • mx
10
2026-09-03 • via Nuitee
N
Nicolette • extended_group • us
7
2026-09-03 • via Nuitee
G
García • couple • mx
8
2026-09-02 • via Nuitee
A
Araceli • extended_group • us
3
2026-09-01 • via Nuitee