Holiday Inn London - Kensington High St. by IHG

Hotels
•
IHG
7.8 (12476 reviews)
Wrights Lane, Kensington, London, England, W8 5SP , London , GB
44-207-3684023

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Electric car charging station
Health club
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice breakfast
Cons:
Dirty rooms
Small size
Unhelpful management

Categories

Cleanliness
6.19
Multiple reviews indicate issues with room cleanliness and dirty facilities.
Service
9.16
Staff was described as friendly and helpful, providing good service overall.
Location
9.2
Many reviewers praised the hotel's ideal location close to various attractions.
Room Quality
6.65
Rooms were often described as too small and unkempt, but some guests did find their rooms clean and cosy.
Amenities
7.18
While amenities were appreciated, several were noted as out of service, impacting the experience.
Value for Money
8.14
The price was generally seen as reasonable for London, but guests felt cleanliness issues lowered value.
Food and Beverage
7.69
Breakfast was mentioned positively, although overcrowding was an issue.
Overall Experience
8.16
Mixed feelings with some positive aspects overshadowed by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:21

Property Description

Experience luxury and comfort at the Holiday Inn London - Kensington High St. by IHG, where your perfect getaway awaits.

Indulge in Relaxation: Unwind at our serene spa offering rejuvenating massages, body treatments, and facials tailored to refresh your spirit. Complement your experience with a visit to our health club, indoor pool, and sauna, perfect for an energizing escape.

Culinary Delights: Savor international cuisine at Boulevard Restaurant or enjoy a casual bite at our coffee shop/cafe. Don’t forget to treat yourself to a nightcap in our bar/lounge, ensuring every moment is delightful.

Convenient Comforts: With 706 air-conditioned rooms featuring modern amenities like flat-screen TVs and complimentary Wi-Fi, your stay will be as comfortable as it is convenient. Enjoy our business center and meeting facilities for work or celebration.

Elevate your stay, book your getaway today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Video

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 12476 reviews
Cleanliness: 6.19
Service: 9.16
Location: 9.2
Room Quality: 6.65
Amenities: 7.18
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 8.16
C
Caroline • solo_traveller • pt
10
2026-06-27 • via Nuitee
T
Thornton • solo_traveller • ie
7
2026-06-27 • via Nuitee
P
Prabdyal • solo_traveller • gb
1
Apart from a good location, everything else is poorly!
Cons:

Absolute untidy, room smelt really bad very stale smell. Room service was very poorly, rang asking for water nothing arrived.

2026-06-27 • via Nuitee
M
Michaela • couple • se
5
2026-06-27 • via Nuitee
Z
Zohra • solo_traveller • gb
10
2026-06-27 • via Nuitee
A
Abdalrahman • solo_traveller • kw
5
2026-06-27 • via Nuitee
T
Takhar • solo_traveller • gb
10
2026-06-27 • via Nuitee
M
Mohamed • solo_traveller • eg
10
2026-06-27 • via Nuitee
A
ADEMOLA • couple • th
7
Decent stay
Pros:

The room was so small, I thought we'd be put into a bigger room.

Cons:

The room size was good, other than that.

2026-06-27 • via Nuitee
B
Bland • solo_traveller • ca
10
Pros:

Great Air Conditioning, good breakfast, comfortable and quiet room. 1 block from train and busses. Taxi rank at the hotel. Quick check-in and check-out.

2026-06-27 • via Nuitee
A
Anu • family_with_children • fi
8
Hotelli ylitti odotuksemme, tulemme uudestaankin :)
Pros:

Ihana aamiainen!

2026-06-27 • via Nuitee
Z
Zohra • solo_traveller • gb
10
2026-06-27 • via Nuitee
J
Junaid Ahmed • couple • sa
8
Great location. Small rooms.
Pros:

The property is okay to spend a few days in. Quick check in. Quick check out. All in all okay stay. The location is ideal though as you are like 5 minutes from the underground.

Cons:

The rooms are too small. The elevator is too small. I hear it’s normal to have very small rooms in the UK but it was a surprise for me as this was probably the smallest hotel room I have stayed in. The toilet was also very small.

2026-06-27 • via Nuitee
A
ARAN • couple • mx
9
Todo bien
Pros:

Precio, ubicación, servicio y desayuno.

Cons:

Nada

2026-06-27 • via Nuitee
A
Al Hinaai • couple • gb
10
2026-06-27 • via Nuitee
U
Ute • extended_group • de
9
2026-06-27 • via Nuitee
K
Kayhan • extended_group • tr
9
2026-06-27 • via Nuitee
K
Kayhan • extended_group • tr
9
2026-06-27 • via Nuitee
O
Osher • couple • il
10
2026-06-27 • via Nuitee
R
Ragg • solo_traveller • no
7
2026-06-27 • via Nuitee