Embassy Suites by Hilton Crystal City National Airport

Hotels
•
Embassy Suites Hotels
8.5 (919 reviews)
1393 South Eads St , Arlington , us
+1 703-979-9799

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
High parking fees
Room lighting issues

Categories

Cleanliness
8.33
Several reviews mentioned cleanliness positively, but issues like clogged sinks and overall room dark conditions were noted.
Service
9.3
Exceptional service highlighted by multiple guests, particularly mentioning staff kindness and support.
Location
9.34
Centrally located in a nice area, with many guests appreciating proximity to attractions.
Room Quality
7.79
Rooms were mostly praised, but there were complaints about lighting and insufficient electrical outlets.
Amenities
7.82
Amenities like breakfast were appreciated, but the high parking fee and no pool were mentioned negatively.
Value for Money
7.78
Mixed sentiments with complaints about additional costs like parking affecting perceived value.
Food and Beverage
8.83
Overall good breakfast and food options were praised, though some specific items were negatively reviewed.
Overall Experience
8.8
Despite some issues, guests generally had a pleasant stay and praised the hotel team.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:25

Property Description

Convenient Location and Free Shuttle Service

Located just one mile from Ronald Reagan Washington National Airport, the Embassy Suites by Hilton Crystal City National Airport offers a complimentary airport shuttle service, ensuring a hassle-free arrival and departure for guests. The free shuttle to the nearby metro station provides easy access to Washington, D.C.'s iconic attractions like the Pentagon and Washington Monument.

Modern Amenities and Spacious Accommodations

Guests can expect spacious rooms equipped with microwaves and refrigerators, perfect for storing snacks and beverages. The hotel also provides a complimentary cooked-to-order breakfast, setting the tone for a delightful morning. Additionally, the modern fitness center allows guests to stay active during their stay.

Ideal for Business and Events

With close proximity to corporate offices like Boeing and TSA, the hotel is a convenient choice for business travelers. The spacious meeting space offers a suitable venue for conferences and events, making it a versatile option for both work and leisure.

Book your stay at the Embassy Suites by Hilton Crystal City National Airport for a seamless blend of comfort and convenience.

Important information:

Upon check-in, photo ID and a credit card are required. All special requests are subject to availability. Special requests cannot be guaranteed and may incur additional fees.

Please note, airport shuttle service is only available to and from Ronald Reagan Washington National Airport.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DCA

Location

Guest Reviews

8.5
Based on 919 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 8.83
Overall Experience: 8.8
H
Hunter • couple • us
10
Great stay !
Pros:

Cleansing

2026-08-20 • via Nuitee
B
Britt • family_with_children • us
5
Pros:

The hotel’s location is very convenient. There was a lady, a worker at the front desk that I later met when I had questions about the WiFi, she was very helpful and nice.
The bar and lounge staff were extremely nice and quick as well.

Cons:

From the starting point - checking in was not a good experience, the guy who checked me in had NO friendly smile, he didn’t smile at all. When you asked questions he looked at you as if what you were asking was dumb, there was no energy-when I said thanks, he just looked at you.

Our room was not as clean, the dining table was not clean, the kitchen was leaking water, in the fridge, our microwave did not work and had to be replaced. The bathroom tub looked filthy. In the bedroom, our lamp kept blinking on and off, the night stand drawers kept falling out.
The complimentary breakfast was pretty good but some of the staff/cook seemed like she did not want to be there. I’m sure working with people can be a lot but we need to be aware of our facial expressions especially when handling customers. Also, there was a worker on staff throwing up in the trash can and she kept on work as if it was nothing. Go to the bathroom, wash your hands, please.

2026-08-20 • via Nuitee
W
Wolfram • solo_traveller • de
10
Pros:

Sehr freundliches Personal, gute Lage nahe nationalem Flughafen.

2026-08-17 • via Nuitee
D
Dana • couple • us
10
2026-08-17 • via Nuitee
D
docd543 • Family
10
Heley's special care!
Pros:

After a long flight, what better way to start your lodging then with a warm welcome. Heley's great customer service began with a great smile and ended with exceptional professionalism. She reminded me why The Embassy is our go to spot! Thank you Heley!!

2026-08-14 • via Tripadvisor
M
michaeleX493SB • Business
10
Great Hotel and Perfectly Located
Pros:

Embassy Suites employs wonderful, happy, and helpful people that always serve with a smile. The staff that clean the rooms do a wonderful job. The breakfast buffet is delightful with made-to-order omelets, biscuits and gravy, scrambled eggs, breakfast meats, pancakes and waffles. There are plenty of delicious restaurants around here, too, and the proximity to the metro is convenient.

2026-08-13 • via Tripadvisor
S
Scenic33713676854 • Solo travel
10
Great experience for 2 nights — no notes
Pros:

The location was great for my business in D.C. and loved the fact that there’s a shuttle from DCA. I didn’t expect the security measures for the door and elevator but it was a nice touch.

I liked that the rooms were quiet + that the temperatures could go lower than 68 since it was so hot outside.

Also, Alexis was so lovely and helpful at check-in!

2026-08-13 • via Tripadvisor
C
claudinew335 • Business
10
Warm and welcoming
Pros:

Helen at the front desk was magnificent – she was warm and welcoming, followed up with a text and equally friendly checkout. Give her a raise!

2026-08-12 • via Tripadvisor
E
elsiemitiku2023 • Family
8
Fair
Pros:

Staff is always pleasant
Room is comfortable but cleaning is not thorough.
When we checked in, Our room had dirty napkin and plastic hanger left over by previous guest. The hot water in the bathroom sink did not work. The faucet of the bar sink by coffee maker did not work.
The hallway carpet is dirty !

It is unfortunate there is no food service during the day at least room service.

The key card malfunctions late night. I had to have my key reset. It worked for the elevator but not my room so I had to wake up my daughter to open the door !!
I was told there is some malfunction and can not be resolved 🤷‍♀️
We have been staying at this hotel for about 23 years with the exception of Covid. Rates have gone much higher but hotel lacks cleanliness & has diminished service.

But as mentioned earlier, staff is nice. Helen and Seth at front desk are very friendly and nice. The breakfast staff ( the ladies) are really nice. Sofia at the bar is fantastic.

2026-08-09 • via Tripadvisor
D
Discover14515864241 • Business
8
Fnu has great customer service skills and very welcoming!
Pros:

Fnu has great customer service skills and very welcoming!

2026-08-09 • via Tripadvisor
Y
Yamira • family_with_children • us
10
2026-08-09 • via Nuitee
Z
Zeeshan_Zuberi • solo_traveller • gb
10
Highly recommended place for your stay at Arlington
Pros:

Friendly and helpful staff.
Layout of the room that includes sitting area and bedroom handy for a family of 5.
Breakfast quality.
Value for money..

Cons:

Cost of parking that is more than double the cost of 24 hours parking at parking facility just across the road

2026-08-09 • via Nuitee
9
932tammiep • Family • Superior, Wisconsin
10
CLEAN PLACE TO STAY /CLOSE TO ALL THINGS TOURIST
Pros:

Clean, comfort and spacious room. Breakfast was great with a cook to order option included in nightly room rate. Location is close to many of food and drink options and two metro stops within a few blocks of walking. Kevin was a huge help resolving a issue we had with our key cards not working. He personally resolved the issue quickly and apologized immediately.

2026-08-08 • via Tripadvisor
E
Explorer299685 • Business
10
Great customer service
Pros:

Even though the hotel was experiencing some small technical difficulties, they did everything in their power to accommodate me. I also needed to make a change to my reservations and Seth immediately helped me and even spoke with me afterwards to make sure all had gone correctly.

2026-08-04 • via Tripadvisor
M
Marzia • extended_group • it
10
2026-08-04 • via Nuitee
J
Junior • solo_traveller • us
1
Pros:

Breakfast and breakfast staff were good.

Cons:

I called around 3pm asking if there is anyway I can do a 30min early check in and was told that due to the hotel being fully booked it wasn't possible. That they need to have my room ready. I went to eat before arriving to the hotel at 5pm. The room was ready, but when I went in the room there was no shampoo or towels. I noticed this when I went ti shower, so it was a huge inconvenience. At night arpund 2am there was a huge fight/ruckus on the 3rd floor and I could hear it on the 7th floor. Which than turned into a brawl and loud argument on the parking lot. It was 3am and they still was there. I called the lobby 3 times and spoke to someone at last attempt. I asked to call the police because it woke up my children and couldn't go back to sleep until around 530am. And for the cherry on top, 3 African American teenage or older banged on my door 2 times. Two holding the elevator doors and one running and banging on the door. Which scared my children. I asked the manager if they can look into it, or see the camaras or investigate. I was answered his engineering department needed to see the footage on the first floor and it will take a couple of days. But he couldnt do anything about it. And just waived my stay. I didnt care about paying the stay but due to these events it made my stay experience horrible and traumatizing for my young children ages 3 and 6. They are traumatized and I will consult with my attorney to seek legal actions because I felt brushed off after they comp the stay and didnt show empathy or try to see what was going on. I choose this hotel because it is a good location, great space but I would have rather went somewhere else that has better control of its guest, of situations that got escalated to fights and conflict and works with the guest to resolve the issue. Plain and simple it was a terrible experience and I doubt I will ever be back here.

2026-08-03 • via Nuitee
3
39abbeyb • Family
10
A great stay
Pros:

The evening we came in there were 3 buses of middle school students.
We were well cared for in spite of all the people. Alexandria was so hospitable. She kept her grace all evening.
We will revisit the Embassy Suites again.
The Christopher’s

2026-08-01 • via Tripadvisor
S
S3261UTkatiew • Family • Ohio
10
Great Experience
Pros:

Room was great. Staff was great. Hamid served attentively. Court and Alexis were great at the front desk, even amid an embarrassing and inconvenient computer crisis. Everything was very clean, an excellent value. It was nice and quiet in our room. The continental breakfast, and its staff, were A+. A pool would’ve been nice, but we enjoyed everything just as it was. Location was great. Oodles
Of places to walk, shop, or eat.

2026-08-01 • via Tripadvisor
J
jondR7946DW • Business
10
Great stay
Pros:

Helen was great at the front desk

2026-07-31 • via Tripadvisor
7
729lkw • Family
10
Very pleasant
Pros:

Lola was very helpful and kind.

2026-07-31 • via Tripadvisor