Embassy Suites by Hilton Indianapolis Downtown

Hotels
•
Embassy Suites Hotels
8.4 (823 reviews)
110 West Washington Street , Indianapolis , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Cons:
Parking issues
Minor service shortcomings

Categories

Cleanliness
8.5
Guests consistently noted the property was clean and well-maintained.
Service
8.8
Staff were frequently described as friendly, helpful, and engaging with guests.
Location
8.5
Location is great for downtown activities but had some difficulties with parking access.
Room Quality
8.4
Rooms were reported as comfortable, contributing positively to guests' experiences.
Amenities
8
Amenities had mixed reviews; some were found lacking, with parking being a notable concern.
Value for Money
8
Service and comfort level provided good value, though parking fees raised some concerns.
Food and Beverage
8.5
Complimentary drinks and breakfast received several positive mentions.
Overall Experience
8.5
Despite some minor issues, the overall experience was enjoyable, leading to a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:04

Property Description

Unbeatable Location: Located in the heart of Indianapolis, our all-suite hotel is connected to major attractions and the Convention Center, making it the perfect choice for both leisure and business travelers.

Spacious Suites with Modern Amenities: Our 2-room suites are equipped with everything you need for a comfortable stay, including microwaves, refrigerators, and MP3/iPod compatible radios. Plus, enjoy complimentary WiFi in the lobby and a free cooked-to-order breakfast.

Dining Options and More: Indulge in delicious meals at our on-site Claypool Grill, or explore nearby dining options like the Weber Grill Restaurant and Panera Bread. Unwind at the free evening reception after a day of exploring the city.

Experience the best of Indianapolis at Embassy Suites by Hilton Indianapolis Downtown. Book your stay now for an unforgettable trip.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 50 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 823 reviews
Cleanliness: 8.5
Service: 8.8
Location: 8.5
Room Quality: 8.4
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8.5
L
LaShawn • couple • us
10
Pros:

Overall stay and breakfest

Cons:

Just the structure of the pull up and drop off section of hotel.

2026-04-13 • via Nuitee
L
Lisa • solo_traveller • us
7
Pros:

The location was great because we could walk the places we wanted to go. Room was comfortable and spacious. Hotel was pretty and not super loud.

Cons:

We did the have some plumbing issues in our room in the middle of the night. Bathroom wasn't as clean as some other hotels we have stayed at!

2026-04-13 • via Nuitee
T
Thomas • couple • us
7
Cons:

Parking. Timing of housekeeping (late in the day)

2026-04-05 • via Nuitee
D
D Anna • extended_group • us
10
Pros:

Everything

Cons:

N/a

2026-04-03 • via Nuitee
G
Georgia • extended_group • us
7
2026-04-03 • via Nuitee
A
Amanda • couple • us
8
2026-04-02 • via Nuitee
N
Nathan • family_with_children • us
10
2026-04-02 • via Nuitee
A
AndyK0687 • Family • Homer Glen, Illinois
6
Clean Hotel, But Expect Long Lines — Parking Tip Included
Pros:

We recently stayed at this hotel and had a mix of good and frustrating experiences. On the positive side, the location was very convenient, and the room and common areas were clean, which we appreciated.

However, several issues made the stay less enjoyable. The pool was closed on the first day of our arrival, which was disappointing. In our room, the body wash bottle was empty, which should have been caught during cleaning.

Breakfast was another challenge. It took quite a while to find an open table, and the made-to-order station had very long lines because only one person was preparing the food. I even noticed the same employee walking across the room to grab clean plates, which made the wait even longer. It seemed clear the manager and staff were understaffed and could really use more help.

The evening social hour had the same issue, with long lines and only one person making drinks.

The pool area also needed more attention. There were no towels available, and the floor was extremely wet with no one maintaining it or trying to keep it dry, which could easily become a safety concern.

Parking at the hotel is very expensive, so we used SpotHero across the street for about half the price and it was less than a 5-minute walk.

Overall, the hotel has potential thanks to its great location and cleanliness, but staffing and maintenance issues really impacted the experience. With better staffing and attention to details, the stay could be much better.

2026-04-01 • via Tripadvisor
C
Cynthia • couple • us
8
Comfortable and the staff was great!
Pros:

Clean and centrally located next to a lot of restaurants.

Cons:

Although they provided complimentary drinks in the evening, they only had one staff member making drinks which led to an extremely long line. Also, I was very disappointed with the choices of wines the Hotel had to offer. They did not have a Sauvignon Blanc, only Chardonnay at the Bar. So, instead of enjoying a drink at the bar, we sought out a restaurant outside.

2026-03-31 • via Nuitee
L
Lisa • couple • us
10
Pros:

The rate of the room in relation to its location and how nice it was. Staff inside and outside of the building were helpful and friendly. Loved the room layout. Would definitely return.

Cons:

The temperature of the breakfast bar was not very warm. Four elevators isn't enough in my opinion. A wait during peak times of movement.

2026-03-31 • via Nuitee
B
Brown • solo_traveller • us
7
Pros:

We enjoyed the room having two separate sinks. Also the ridge and microwave was handy.

Cons:

Noise. Noise from adjoining rooms. Rolling things across the floor. Laughing and taking in rooms. Need better insulation. Breakfast needs to start at 6am for those that need to start their day early.

2026-03-30 • via Nuitee
J
Jenny • couple • us
8
Pros:

Nice place. Liked the bar and the breakfast.

Cons:

Hair in the shower room 1502, wasnt cleaned.. The air unit was very loud while trying to sleep. Hard to catch an elevator. Very busy on Saturday. Felt parking should've been included for $250 a night.

2026-03-30 • via Nuitee
K
Khamira • family_with_children • us
8
2026-03-30 • via Nuitee
D
Daphnee • couple • us
8
2026-03-30 • via Nuitee
A
audreyv918 • Family
2
Please read this before booking!
Pros:

We did not enjoy our stay here. We thought we would splurge and try a nicer place, and it was not worth it at all. It looks fancy, the employees were nice, and it is right downtown, but here was what we did not like. First, they did not tell us when booking(until my confirmation email came through, by that time it was too late to cancel) but it is $48 a night to park in their parking garage, and this is not included in the room price. Check in went smooth, we went to our room and we were placed in a room 5 floors above the pool, and directly where the elevator doors open for people to enter and exit (very loud). The room was decent, aside from the water damage on the ceiling in the bathroom and the dried dog pee on the wall. We specifically booked this hotel because of them having a pool/hot tub, these were very disappointing. The pool was very small and there were so many people in there you could hardly move around. The floor tiles in the pool room were always pooling with water and so slippery everywhere you walk. And 2/3 of our pool visits, there were no towels to use at the pool, and we had to wait and ask an employee to refill them. The hot tub was okay, but also crowded. Our first night stay , we were down there trying to enjoy the hot tub when a worker came in and told us all we needed to leave to clean the pool for 1.5 hours or so, we later found out someone had gotten sick in the pool and It needed shocked. That is understandable, but when we were there for our final morning swim with our own child, we walked down and the pool was closed, again. We went to our room after that and tried to watch the tv, we got to watch it for about 15 minutes, when the tv signal was lost and we could not watch it any longer. The free breakfast was also not great. Id just recommend booking elsewhere if you're looking in the area. Weve stayed at a lot of nice hotels, and we will not be back to this one.

2026-03-29 • via Tripadvisor
B
Brittany • extended_group • us
7
Great hotel bad sleep
Pros:

The hotel was beautiful, clean, and well maintained.

Cons:

The beds were so uncomfortable and small.

2026-03-29 • via Nuitee
S
Sammie • solo_traveller • us
10
Excellent would recommend it to everyone
Pros:

Location was perfect and everything was at the location

Cons:

Everything was great

2026-03-29 • via Nuitee
S
Salina • family_with_children • us
7
2026-03-29 • via Nuitee
L
Lula • solo_traveller • us
10
2026-03-28 • via Nuitee
B
Brittany • extended_group • us
10
2026-03-28 • via Nuitee