Embassy Suites by Hilton Colorado Springs

We recently stayed at the Embassy Suites in Colorado Springs and unfortunately had a very disappointing experience.

The property was under renovation, which was not disclosed when we booked. Had we known that ahead of time, we likely would have chosen a different hotel. The hotel was also extremely understaffed. Check-in lines were very long, the evening reception had long waits, and breakfast the next morning was chaotic with incredibly long lines. Many items were missing from breakfast and it looked like they had two people there to take care of everything from the omelette station to cleaning up. The evening reception line was well over 40 people long and wait time made it not worth even doing. The staff there did an excellent job, however, the lack of staff created major issues.

The photos online make it appear that the rooms have balconies, which is specifically why we selected the room type we did. However, our room did not have a balcony. I should have looked into that more - Just a heads up the images on the website are deceptive. The view itself was still good, but the windows were very dirty and badly need to be washed, which took away from it.

The MOST concerning issue was that we found a pill in our room that had clearly been left behind by a previous guest or housekeeping. Our child actually put the pill in his mouth before we realized what it was. Thankfully, he spit it out immediately before he ingested much of it. We reported this to the front desk right away and were given the card of the general manager. It has now been two weeks, and we have not heard from anyone. I also emailed Hilton directly and have received no response. The lack of follow-up is incredibly disappointing, especially given the seriousness of the situation. Apparently Hilton thinks leaving behind mystery pills if fine now.

All in all, I would have rated this place 2 stars before the pill situation - I'm sure if they double staffing and complete the renovations it would actually be a nice place, however, we will never be back.

Hotel is currently under renovation and has been for quite awhile so it’s noisy. While we were there the temperature regulation in the rooms were horrible, some rooms were freezing while others were comfortable. For 2 days there was no hot water in the morning. Food was mediocre. The lighting is so dim in common areas you feel uncomfortable. One of the elevators has been broken for 3 years and when mentioned, the response is the same, “ we’re waiting on parts” the other elevator shafts are filthy dirty and full of cobwebs and dust.

Great breakfast

Breakfast was easily the best. The value and comfort were a plus in addition to the location. The only problem I was presented with was the construction they were about to undergo due to a renovation in progress. Overall, the room setups were nice. I could do it again.

The breakfast was good. That is the only thing we liked.

Elena who helped us at Kronstadt desk was very helpful and very knowledgeable. A big thank you for that.

Clean and modern. I felt safe and free parking.

It was clean and quiet

Alena at the front desk was amazing

Love embassy suites. Go there every year

The beds are comfy

Extensive improvements are underway here. And, we still had a really nice stay. A few of the elevators are out for upgrades, but there are elevators scattered throughout, so no worries. All the service people are wonderful.

Kudos / Thank yous to Charlie, Ron and Monique in the Breakfast area. We were here on Thanksgiving, and the place was mobbed with people. All three of these folk hustled and got the job done! I did not see Charlie stop for one moment! He was always prepping dishes for the dishwasher, replenishing the pastries and oatmeal, cleaning tables, doing everything to keep the room running! Wow!

We chose room 443 in the 4th floor corner - 2 room suite. This room is tucked away a bit, down a short corridor, away from the atrium. We've had bad experiences in the past, with echo-chamber atrium layouts. This hotel is VERY quiet on the atrium, so we did not have to worry. Super clean room. The room layout is a touch unusual.

The West view is Pikes Peak and the Front Range! WOW! Wonderful!

I’ve been coming to the Embassy Suites Colorado Springs for years, and I’m thrilled with the newly renovated rooms. The upgrades were long awaited and absolutely worth it. Everything feels fresh, modern, and much more comfortable. It’s great to see the hotel invest in the guest experience, and it’s made my stays even better. Highly recommend!