Embassy Suites by Hilton Colorado Springs

Hotels
•
Embassy Suites Hotels
7.9 (706 reviews)
7290 Commerce Center Drive , Colorado Springs , US
+1 719-599-9100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and modern
Good breakfast options
Friendly staff
Cons:
Fire alarm issues
Poor cleanliness
Inadequate A/C
Noise disturbances from bar

Categories

Cleanliness
6.99
Mixed sentiments regarding cleanliness, with mentions of water quality issues and carpet problems.
Service
8.96
Positive feedback on attentive staff, especially at the front desk.
Location
8.5
Generally convenient but some complaints about noisy room placements.
Room Quality
7.95
Rooms are spacious and comfortable, yet issues with A/C were noted.
Amenities
7.48
Amenities like breakfast were positively mentioned, but poor service in restocking was criticized.
Value for Money
6.94
Dissatisfaction due to excessive charges and perceived lack of value for the price.
Food and Beverage
7.99
Breakfast received praise, but some food quality complaints were present.
Overall Experience
8.36
Overall mixed stay with both positive and negative aspects impacting experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:51

Property Description

Free Cooked-to-Order Breakfast and On-Site Restaurant
Start your day right with a complimentary cooked-to-order breakfast and enjoy delicious meals at our on-site restaurant, The 14ers, offering American cuisine for dinner.

Spacious Suites with Mountain Views
Relax in our all-suite hotel rooms that boast stunning mountain views and feature a separate seating area with modern amenities like a flat-screen TV, microwave, and coffeemaker.

Indoor Pool, Fitness Center, and Event Spaces
Unwind in our heated indoor pool, stay active in the fitness center, and take advantage of our meeting and banquet spaces for any event needs.

Book now to experience the perfect blend of comfort and convenience at Embassy Suites by Hilton Colorado Springs.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: COS

Location

Guest Reviews

7.9
Based on 706 reviews
Cleanliness: 6.99
Service: 8.96
Location: 8.5
Room Quality: 7.95
Amenities: 7.48
Value for Money: 6.94
Food and Beverage: 7.99
Overall Experience: 8.36
K
Kathy • couple • us
10
Great place with good quiet location.
Pros:

Great place to stay. Good location. Wonderful breakfast. Clean, great staff.

Cons:

Paying for parking

2026-09-09 • via Nuitee
K
Kathy • couple • us
10
Love the familiarity of Embassy. Clean quiet, comfortable. Great location.0
Pros:

The breakfast was fantastic! The omelet was tasty

Cons:

Parking was kind of expensive

2026-09-09 • via Nuitee
B
Bellis • couple • us
1
The stay was ok but I never got my deposit back and the need to pay for parking and street parking not specified is a li
Pros:

Not great

Cons:

Never got a deposit of 150 back and have to pay for parking ?

2026-09-08 • via Nuitee
G
Gerald • solo_traveller • us
2
I’m finished with Hilton. There’s no human oversight of their ai communications. Even when I left messages for staff a
Cons:

Front desk was not staffed when I arrived. No customer service. I am forced to pay for a night that I didn’t use

2026-09-03 • via Nuitee
C
Correna • solo_traveller • us
8
2026-09-03 • via Nuitee
J
Jack • couple • us
7
it was ok....happy hour only got 2 drinks
Pros:

n,

Cons:

.

2026-09-01 • via Nuitee
V
Vera • solo_traveller • us
10
2026-08-31 • via Nuitee
S
Sera • solo_traveller • us
8
Pros:

The breakfast is great.

Cons:

The girl at the front desk has very poor customer service and the elevators were not running properly.

2026-08-28 • via Nuitee
6
65randyf • Couples • Sandusky, Michigan
8
Embassy Suites, a happy place with a good vibe!
Pros:

Enjoyed our arrival at Embassy Suites.
The young lady at the desk was very courteous, informative, and a pleasure to work with after a long day of travel.
We.made it to the bar for last call and Lisa welcomed us there in spite of it being close to closing time.
The elevators are tired but the place was clean and very comfortable. We will stay again for certain.

2026-08-27 • via Tripadvisor
D
Dylan • family_with_children • us
7
Pros:

The breakfast was great , the room was nice and it had a pool

Cons:

The 15 dollar charge for parking and it not work correctly, I had to call and get them to open the gate to get out , and I never got my security deposit back but was charged and they won't fix the problem.

2026-08-26 • via Nuitee
B
Bev • solo_traveller • us
9
You have reversed your bad reviews. I came here anyway because Embassy Suites is always my go to in travel. You raise t
Pros:

Your staff was absolutely amazing! 10 starts to your hard workers. Especially the cooks and DJ Dwayne was so very helpful. Clean room very nice

Cons:

I requested tub but didn’t get it. I’m an Hhonors member. I always request a tub. The air conditioner went off for hours at night, it was uncomfortable breathing for those hours. I was too busy and too tired to deal with calling.

2026-08-22 • via Nuitee
S
Shannon • family_with_children • us
7
Pros:

Property was clean and comfortable.

Cons:

Breakfast wasnt well kept up.

2026-08-17 • via Nuitee
E
Eduardo • family_with_children • us
10
Embassy Suites was great !
Pros:

Everything was great ! Staff was very nice and welcoming and everything was very clean always.

Cons:

Breakfast, staff, and very clean.

2026-08-17 • via Nuitee
A
Amy • family_with_children • us
9
2026-08-17 • via Nuitee
R
Rider • solo_traveller • us
10
2026-08-14 • via Nuitee
H
Hill • couple • us
10
I like to stay here and go to the Cheyenne Mountain zoo thank you so much for all that you do to make my stay perfect
Pros:

Breakfast and happy hour was the best

Cons:

I didn’t know that they changed it to two drink minimum

2026-08-13 • via Nuitee
A
Amy • family_with_children • us
10
Pros:

It was a great experience

2026-08-12 • via Nuitee
M
Melissa • family_with_children • us
7
Great
Pros:

It’s spacious, the swimming pool. Seating areas around the property.

Cons:

The parking feature. One night had to park outside of the property.

2026-08-11 • via Nuitee
M
Monica • solo_traveller • us
7
Pros:

Proximity to freeway

Cons:

Gave us the wrong room

2026-08-10 • via Nuitee
C
Christine • solo_traveller • us
5
Pros:

Beds comfortable and toilet flushed good.

Cons:

Hard to find parking due to driveway repairs. Check-in exceptionally slow. Bedroom door very squeeky and annoying. Room was for five people and only enough towels for two. I asked for a crib when I reserved room, had to call 2x before getting one. Happy hour had long wait line and ran out of complemary snacks. Breakfast was disorganized, ran out of utensils, plates, glasses. Food platters were empty before refilled. Many people either didn't get a special order omlet or got the wrong one. Pool was cloudy. Most of staff seemed like they weren't happy.

2026-08-10 • via Nuitee