The Jamaica Pegasus Hotel

Hotels
8.3 (741 reviews)
81, Knutsford Boulevard , Kingston , jm

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly Staff
Nice Facilities
Cons:
Expensive
Poor Food Quality

Categories

Cleanliness
8.18
Concerns about carpets feeling sticky and lack of deep cleaning mentioned.
Service
9.65
Staff is consistently described as friendly, courteous, and professional.
Location
8.99
The location is not specifically praised or criticized; hence, assigned target rating.
Room Quality
7.64
Complaints about uncomfortable bed and unclean sheets noted.
Amenities
9.17
Pools and facilities are mentioned positively.
Value for Money
7.13
Incredibly expensive for rooms & food noted.
Food and Beverage
6.68
Significant disappointment in food quality and options.
Overall Experience
8.95
Overall mixed sentiments, but positive interactions noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 18:34

Property Description

Luxurious Accommodations
Indulge in the modern-style rooms at The Jamaica Pegasus Hotel, equipped with free Wi-Fi, flat-screen cable TV, and a private bathroom.

Exquisite Dining Options
Savor delicious breakfast and buffet lunches at the hotel's restaurant, or unwind at the Blend Bar and Lounge with a wide selection of liquors and cocktails.

Relaxation and Recreation
Unwind on the furnished terrace by the outdoor swimming pool, or enjoy snacks and drinks at the Pool Bar.

Experience the perfect blend of comfort and convenience at The Jamaica Pegasus Hotel. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KIN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 741 reviews
Cleanliness: 8.18
Service: 9.65
Location: 8.99
Room Quality: 7.64
Amenities: 9.17
Value for Money: 7.13
Food and Beverage: 6.68
Overall Experience: 8.95
P
Peta-Gay • family_with_children • jm
5
2026-02-14 • via Nuitee
L
Leo • solo_traveller • gb
9
Really relaxing and accommodating. I’d definitely stay here again
Pros:

Location and staff were perfect

Cons:

Not much to dislike, I stayed in a royal deluxe room, highly recommend them

2026-02-12 • via Nuitee
C
Chrissy • couple • gb
9
Great stay will be back
Pros:

Breakfast was lovely staff were lovely

Cons:

Nothing

2026-02-11 • via Nuitee
U
UJJAL • family_with_children • in
10
Pros:

location and cleanliness

Cons:

breakfast spread

2026-02-09 • via Nuitee
D
Daniele • solo_traveller • ae
7
Pros:

Nice location, and large swimming pool

Cons:

The breakfast was disappointing. More expensive than its value.

2026-02-09 • via Nuitee
C
Christopher • family_with_children • us
5
Very short of expectations
Pros:

The location was nice.

Cons:

I've visited many hotels in Jamaica and it seems like it's standard to be greeted with a welcome juice so I was disappointed upon arrival. The beds are pretty hard and the shower design is horrible it wets the entire bathroom floor, almost seemed like a river was flowing from the tub. Alvin,Nicholi, and the breakfast workers customer service was top tier.

2026-02-09 • via Nuitee
F
Fernando Loret de Mola • solo_traveller • mx
3
Avoid this place. Go somewhere else.
Pros:

There was actually nothing that I liked.

Cons:

It all started with a terrible noise early morning, someone was using loud tools for maintenance a floor above or below me. Breakfast buffet was lame, the fruit quality was terrible, very little options, no made to order eggs, the only eggs tasted as if served at badly reviewed Fairfield Inn. Food at the pool bar was worse, had the jerk chicken sandwich and could not finish it. The bar was very poorly stocked, impossible to order something as simple as a Bloody Mary (no tomato juice). Staff did not care about anything. It seemed like a government owned hotel where no one cares about their performance because everyone is unionized. This is how I felt as a customer.

2026-01-28 • via Nuitee
A
Amparo • family_with_children • at
8
Food below expectations
Pros:

Well located. Nice rooms and facilities

Cons:

For a hotel in this price category, the breakfast and restaurant food fell below expectations.

2026-01-27 • via Nuitee
A
Anne • solo_traveller • us
7
Excellent stay
Pros:

Nice staff very welcoming and helpful

Cons:

The rug

2026-01-27 • via Nuitee
F
FarAway65097972943 • Solo travel
10
Thanks Ackeem and Jayden, for making my stay excellent! I recommend this hotel to my posh girlies!
Pros:

The bellman Ackeem was very pleasant, nice and made me laugh. The room very clean and modern, with beautiful views. Check in process was smooth and fast with Jayden

2026-01-23 • via Tripadvisor
8
805shenaa • Couples
10
Welcomed and Enjoyable Stay
Pros:

Akeem our bellman and the front desk team were amazing. The new decor in the lobby and room renovations are beautiful. Akeem was so helpful and well-mannered. They definitely helped us feel welcome!

2026-01-22 • via Tripadvisor
M
macskiLeeds • Family
10
Concierge booking taxi/minibus for family of 5
Pros:

Just like to say thank you to the concierge, especially Chassi, who helped me with ordering the right taxi/ minibus for our family of 5 trip to Frenchman’s Cove the next day. All went very smoothly, thank you Chassi. Jennifer UK

2026-01-21 • via Tripadvisor
7
741shannap • Business
2
Poor conduct from breakfast receptionist
Pros:

The front desk staff is consistently welcoming; however, my experience with the breakfast receptionist on 1/19/2026 around 9:50 a.m. was unacceptable. She treated us as though we were individuals who had walked in off the street seeking a free meal.
Despite presenting my room key and verbally confirming my name and room number, she continued to interrogate both me and my colleague about our stay. Her tone was demeaning and made it clear that we were being viewed as if we did not belong. This behavior drew unnecessary attention from other guests, creating an embarrassing and uncomfortable situation. As a result of this interaction, I lost my appetite and chose not to eat.
In contrast, Janice, our server, was exceptional. Her professionalism and positive attitude stood out and helped partially offset the inappropriate conduct of the receptionist.

2026-01-20 • via Tripadvisor
Y
yisan • couple • jm
7
Overall it was a comfortable stay, apart from the security and parking situation, wanting more options from the breakfas
Pros:

The room, facilities, outdoors were clean and well maintained. The location was very convenient.

Cons:

The security staff, particularly within the parking lot were not pleasant and seemed as though it was a burden to do their job. There was an event taking place and the patrons were permitted to occupy the parking spaces that should have been reserved for paying guests. The security directed us to park way across the road at the Liguanea Club unapologetically. I found this as an inconvenience and their poor attitude added to my dissatisfaction.
The breakfast restaurant can be enhance be offering a wider and more diverse variety of foods.

2026-01-20 • via Nuitee
M
Man • solo_traveller • jm
1
Never come back again.
Pros:

No

Cons:

The worst 5 star hotel I lived all over world. Worst breakfast only some bagels and bread, some bacon, some juice. When I sit at table, no one serve me and asked me whether tea or coffee. Such bad service with rediculous price, this hotel didn`t welcome Asian people, PLS DO NOT BOOK THIS HOTEL.

2026-01-20 • via Nuitee
K
Kevile • solo_traveller • jm
10
2026-01-20 • via Nuitee
G
Gabriella • solo_traveller • us
7
It was a very nice hotel for a short to semi-long stay.
Pros:

Staff was very friendly and respectful. The hotel lobby was clean and the pool was very nice and clean.

Cons:

I’m not the fondest of carpets sometimes in hotels because if I happen to be bare foot, they feel sticky and that makes me feel it’s not prioritized as something that needs to be deep cleaned.

2026-01-20 • via Nuitee
D
Delva • solo_traveller • us
10
My stay was wonderful and the food was very good.
Pros:

Inviting. Variety of activities available.

Cons:

N/A

2026-01-19 • via Nuitee
J
Jana • couple • lc
7
2026-01-19 • via Nuitee
R
Rolnan • solo_traveller • us
10
I had my doubts at first, but it turned out to be a wonderful stay
Pros:

Good stay, excellent serices, quiet room, very nice staff. There is a great opportunity to improve on the WIFI service

Cons:

Definitely, the WIFI

2026-01-19 • via Nuitee