Baymont by Wyndham Hot Springs

Hotels
Baymont Inn & Suites
7 (756 reviews)
737 South 6th Street , Hot Springs , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Comfortable beds
Cons:
Cleanliness issues
Poor service
Lack of food options

Categories

Cleanliness
5.39
The hotel was reported to be dirty with various cleanliness issues such as stained towels, mold in the bathroom, and general filth.
Service
7.36
Staff was described as unhelpful and rude, with reports of poor service and issues like being double charged.
Location
9.4
The location received positive mentions, being described favorably in several reviews.
Room Quality
6.35
Mixed reviews regarding room quality; some found the beds comfortable but others encountered issues like wrong reservations and bugs.
Amenities
6.38
Amenities were lacking, with complaints about insufficient breakfast options and broken equipment.
Value for Money
7.34
Value perceptions varied, but overall dissatisfaction with the experience likely detracted from this score.
Food and Beverage
5.39
Significant complaints regarding breakfast quality and options; many found it lacking.
Overall Experience
8.36
While many aspects were disappointing, some emphasized the location and found certain elements acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:38

Property Description

Indulge in Comfort and Convenience

Modern Amenities: Each room at Baymont Inn & Suites Hot Springs is thoughtfully equipped with a microwave, refrigerator, and coffee maker, ensuring a comfortable stay.

Relaxation and Recreation: Unwind in the indoor pool or rejuvenate in the whirlpool during your stay. Stay active in the fitness room or catch up on work at the business center.

Explore the Surroundings: Conveniently located just a mile from The Mammoth Site Museum, and a short drive from Evan’s Plunge and Wind Cave National Park, our hotel offers the perfect base for your Black Hills adventure.

Book your stay at Baymont Inn & Suites Hot Springs for a memorable and relaxing getaway.

Important information:

Upon check-in, a photo ID and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the fitness center is currently undergoing renovations and is unavailable at this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RAP

Location

Guest Reviews

7
Based on 756 reviews
Cleanliness: 5.39
Service: 7.36
Location: 9.4
Room Quality: 6.35
Amenities: 6.38
Value for Money: 7.34
Food and Beverage: 5.39
Overall Experience: 8.36
B
Brooke couple us
5
Room was clean enough to get by but WAY overpriced for what it is.
Pros:

The man at the check in desk was so incredibly nice, polite and helpful.

Cons:

The room is low quality.

2026-09-12 via Nuitee
G
grayek solo_traveller us
7
2026-09-12 via Nuitee
K
Kirk solo_traveller us
10
Great Hotel
Pros:

The location was spot on, the room was very comfortable, and they had a hot breakfast every morning, and the staff did an amazing job to make sure that my wife and I were taking care of, we will be going back to stay again, I recommend this hotel to anyone who is staying in Hot springs South Dakota or the nearby areas, Also, the hotel manager, I believe his name was Sash , was always in a positive mood and went the extra mile to make sure your stay was good. On my recent visit I will be giving this hotel , a Six Star rating.

Cons:

N/A

2026-09-10 via Nuitee
L
love solo_traveller us
9
2026-09-10 via Nuitee
S
Susan solo_traveller us
1
Cons:

was called at 10:30p on night of arrival to see if i was still checking in. told the guy yes but unfortunately it would be after midnight due to unforseen circumstances. he said okay. he called again at 1130, told him the same thing. he said okay. called me at 1204A to let me know he no showed my reservation and I wouldn't have a room anymore. we drive 9 hours to get there. ended up sleeping in our car. got a room in keystone after that.

2026-09-08 via Nuitee
O
Ottersberg solo_traveller us
8
Good stay
Pros:

No surprises

Cons:

Guests dog was barking

2026-09-07 via Nuitee
P
PABLO couple us
8
2026-09-07 via Nuitee
C
Curtis couple us
4
Overall stay was okay. Bed and jetted tub were the best parts.
Pros:

Waffles were good. Pillows were great. Staff was super nice. Location was great once you figure the town out. Very good price compared to the rest of the town.

Cons:

The breakfast was definitely a 3 out of 10. Terrible options. Waffle and eggs was about it. Beside yogurt and dry cereal. No bacon or sausage or ham or any kind of protein. Coffee looked like tea. Juice was more water than anything. Parking was terrible at night. Seems like there are more rooms than parking spots as some poeple had to park in no parking zones/on the street. Dresser made our clothes stink pretty bad. Pretty sure there were sex stains on the couch in our room. Black mold in shower with peeling paint. Overall whole room was dirty. Floors were dirty enough my feet were black after an hour walking on them when I checked in/was unpacking- kept shoes on until bed every night. Wifi wouldn't connect. Sheets were super rough and scratchy, comforter was a thin as a sheet. This was for room 125.

2026-09-07 via Nuitee
C
Carolyn solo_traveller us
1
Terrible
Pros:

Nothing

Cons:

The property didn't have my booking when I arrived. I showed the clerk - Shah - the booking and he nevertheless maintained I did not have a booking. He said he had a room but it was 3 times the rate quoted on my booking, before things escalated when I stood my ground and he asked me to leave the property and threatened to call the police! This was their issue - I had a confirmed booking. Most unpleasant interaction and totally unnecessary. Ridiculous to threaten to call the police and ask me to leave when I was simply trying to stay where I had booked.

2026-09-07 via Nuitee
S
Sheila couple us
8
2026-09-04 via Nuitee
S
Sarah couple us
8
Very friendly staff
Pros:

Shah was extremely friendly, knowledgeable, and helpful. Excellent customer service!

2026-09-03 via Nuitee
L
Laure solo_traveller fr
10
Pros:

La gentillesse du personnel, merci pour votre accueil.

2026-09-02 via Nuitee
Наталка Лютослав family_with_children ua
10
Pros:

Comfortable room, clean, friendly staff 👍

2026-09-01 via Nuitee
S
Straight solo_traveller us
9
Pros:

nice property. clean. breakfast. convenient

Cons:

n/a

2026-09-01 via Nuitee
C
Casey family_with_children us
5
There were no towels in the pool, the pool area was dirty, there were broken chairs in the pool area
Pros:

The location was perfect for what we needed to do

Cons:

I was charged before I even checked in. I was not supposed to be charged until I checked in. When I called, they were extremely rude to me.

2026-08-31 via Nuitee
J
John solo_traveller us
9
2026-08-25 via Nuitee
J
Joseph solo_traveller us
9
2026-08-24 via Nuitee
A
Adolfo solo_traveller us
4
Pros:

Nice people working it.

Cons:

Breakfast.. Made me wish there were a cheaper, no breakfast option.

2026-08-22 via Nuitee
R
Ron solo_traveller us
10
Pros:

The owner was super friendly and clearly knew the area well — we had a great conversation during my stay. The location is ideal as well, only about 15 minutes from Wind Cave National Park. 10 out of 10 would recommend.

2026-08-19 via Nuitee
B
Brenda couple us
10
2026-08-18 via Nuitee