Clarion Inn & Suites University Center

This place in which I had a reservation, was closed!! The whole place was grown up!! I wasn’t happy at all

Place was closed when I arrived and has been shut down. Trying to get my money back.

They are out of business. Why didn’t you tell me?

Expedia should be ashamed of themselves! The hotel is closed!!!! How do you not keep up with this 💩? We arrived at what was supposed to be our check in time, only to find out the hotel is permanently closed. Why are you booking rooms at a hotel that is closed? You and the hotel must have 💩 for brains for letting this happen!

Hotels.com sent me a hotel that was shut down and I had to find another room at the last minute. They act like they don't won't to refund my money but DO NOT SCHEDULE to stay at this hotel. It was shut down due to drug and poor conditions

I cannot accurately rate this property because it was closed for business. And unfortunately, Expedia was not aware. It was VERY disheartening to pull up to the hotel, see that it is closed, & then have to scramble to find another place to stay. Then, I could not even find a phone number to call Expedia. I had to Google an actual number. Even then, I was taken to having to download the Expedia app which still did not have an actual number. Only the virtual assistant. The only actual number that could be found was under, “PissedConsumer” when googled. The only communication that could be had via the “itinerary” was a virtual assistant that was not programmed to understand when a property is actually closed for business. Once finally getting through to an actual person, she was extremely helpful, & I was able to get my money back; however was not able to get my money back for purchasing the “travel guard” which is for the hotel booking protection. Apparently, that is only for the first 15 days after purchase which makes zero sense. I am still very grateful I was able to get my money back.

Pulled up to the hotel, which we already paid for, and it was closed. No cars, lights on in the lobby, no one there, and closed signs on all the doors. Called hotels.com and they had no idea. Still waiting for a refund. And the hotel is still listed a available on here so how are they still letting people book at a hotel that has closed up?

The hotel was vacant upon arrival and there were 2 taped pieces of paper on the door saying closed. When you drive 3+ hours to arrive at a closed hotel, it is very infuriating!

The hotel was closed and we were not notified. Showed up and had to find another place to stay

Booked through expedia. at front desk was told they could not honor my reservation. Worst experience ever with expedia. left the property and was on the phone for over an hour just to be told that expedia was having trouble contacting the hotel. Whe they heck would they not contact me before I travelled to this destination?

When we arrived the hotel was closed due to mold problems. We had not been notified. They were, at least able to recommend a substitute hotel.

Reservation was cancelled, on a game day... ridiculous.

They cancelled my reservation due to maintenance the night before. I cannot get a response on my refund.

Terrible, don’t stay here. Basically no AC in the room and it was a mess. The clerk was letting everyone check their rooms before checking in because they were so bad.

Great location. Facility has not been cared for or updated.

Absolutely filthy

Very nasty

Room was filthy and deplorable. When I went to plug in my cellphone, dead roaches were all over the socket. There was a recent roach infestation there. Water leaked from the ac inside and outside of the room. The door locks but still has a gap when you close it. I had to move the chair in front of the door to make sure no one could bust in on me. I was so nervous about the room that I checked in shortly before midnight and was out of there by daybreak. I could not sleep a wink there. Let’s not even begin to talk about the fact that there is not an elevator and the stairs are really steep. A complete death trap! I would have had a better stay at motel 6 for less.

Dirty rooms mold on ceiling unclean flloors and bathroom ac leaked in the room whole hotel looks run down

Requested room close to elevators to re being handicap. GM stated room on first floor to be our assigned room as ELEVATOR OUT of ORDER!! Told us ICE MACHINE BROKEN! And pointed across the street to purchase
wto purchase ICE a needed four times.
ROOM had NO REFRIGERATOR ! PHONE & ALARM Clock broken.Plaster falling from bathroom ceiling. Chair in our room cushion coil appeared broken.
I questioned the evening clerk re how long elevator had been out of order he stated “Months , and Months. Lobby sofa and chair’s covered with a type of contact paper.
NO CONTINENTAL BREAKFAST, COKE & SNACK Machines empty &out of order. ALL OF THE ABOVE NOTED on site for CLARION INN & SUITES UNIVERSITY CENTER AUBURN..1577 S College Street. VERY DISAPOiNTED !!!