The Westin Chicago Northwest

Hotels
•
Westin
8.6 (504 reviews)
400 Park Boulevard , Itasca , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Nice staff
Clean property
Great facilities
Cons:
Room temperature issues
Far from attractions
Noise issues

Categories

Cleanliness
8.68
The property and rooms were nice and clean, contributing positively to the overall experience.
Service
8.95
Most guests noted that the staff were very nice and helpful, providing a pleasant service experience.
Location
8.49
While some found the location far from attractions, others appreciated the easy access to motorways.
Room Quality
8.14
Some guests noted issues with room temperature and noise, affecting overall room quality.
Amenities
8.87
Great facilities were highlighted, including a clean pool and nice bar.
Value for Money
8.33
Some guests felt the pricing was high relative to the service and experience received.
Food and Beverage
8.58
There were positive mentions of the bar, though breakfast wasn't evaluated.
Overall Experience
8.75
Overall sentiment was positive with many guests expressing their intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:18

Property Description

Luxurious Accommodations
Located just 15 miles from O’Hare International Airport, The Westin Chicago Northwest offers modern guest rooms with flat-screen TVs, coffee-making facilities, and complimentary toiletries.

Relaxation and Recreation
Guests can unwind in the indoor pool, hot tub, or fitness center during their stay. The hotel also provides free parking and a local shuttle service for convenience.

Dining Experience
Indulge in delicious meals and drinks at the 400 Park Bistro on the hotel's main level. For more dining and shopping options, Woodfield Mall is just a 7-minute drive away.

Experience comfort and convenience at The Westin Chicago Northwest. Book your stay now for a memorable getaway.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

When traveling with pets, please note that the nonrefundable extra charge of USD 50 per pet, per night applies. Please note that a maximum of 2 pets per room (dogs only) is allowed. Please note that the property can only allow pets with a maximum weight of 18 kilos per pet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

Location

Guest Reviews

8.6
Based on 504 reviews
Cleanliness: 8.68
Service: 8.95
Location: 8.49
Room Quality: 8.14
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.58
Overall Experience: 8.75
R
Roberts • solo_traveller • gb
5
It’s was decent for the price
Pros:

Good food !

Cons:

The USB ports didn’t work !

2026-03-16 • via Nuitee
S
Sabrina • family_with_children • us
3
Bad Experience!!!!
Pros:

Location

Cons:

I booked a Suite for two nights Friday/Saturday so that I could decorate room on Friday. We had to switch Suites on Saturday due to plumbing issues. There was dirt that was coming up out of the bathroom sink. The Suites are outdated! The couch/carpet was stained. There was mold/mildew around the kitchen sink. I decorated the room however since we had to switch rooms some of my decor was ruined and the hotel manager offered a 20 percent off for one our two nights, which did not even equal up to the money we lost out on for decorations.

2026-03-12 • via Nuitee
R
ryleem505 • Business
10
Just the vibe I needed
Pros:

Cesar was 10 stars out of 5... Such attention to detail and brought the charisma to where I would spend my entire disposable income here

2026-03-08 • via Tripadvisor
O
O6336PIkevind • Business
10
Great Experience!
Pros:

Caesar at the bar was amazing!

2026-03-08 • via Tripadvisor
K
Kevin • couple • us
5
2026-03-02 • via Nuitee
K
Karan • couple • us
10
2026-02-14 • via Nuitee
J
jan • family_with_children • us
10
Pros:

Everything

2026-02-11 • via Nuitee
P
Paulina • couple • us
10
2026-01-27 • via Nuitee
7
752allisons • Family
6
Could have been better
Pros:

We went there with our 2 kids to escpae a winterstorm, enjoy the pool etc. It's a nice hotel, with a few issues. Pool area was nice, no issue there. However, our room did not have hot water which is pretty major. When we when to the from desk and told the person working. She didn't care, she offfered maintenance, played dumb etc. We were already checking out so that wans't helpful. No discount on the room was offered, perhaps she might have offered free breakfast or somethinng to ackowledge that just isn't acceptable. I don't even think she offered an apology on behalf of the hotel. The other thing is they nickel and dime your for every little thing. Parking (in Elk Grove Village mind you), breakfast, WIFI!!! I haven't been to ta a hotel that charged for WIFI in years. I just expect more from a 4 start hotel This was a 3 star hotel experience at best, but even 3 start hotels have hot water.

2026-01-26 • via Tripadvisor
L
LORI • couple • us
5
Not like it was
Pros:

N/A

Cons:

Our room was hot even when turning the thermostat down. We had no running cold water in the bathroom and the faucet sprayed all over.

2026-01-20 • via Nuitee
M
Morgan • solo_traveller • us
7
Typical chain hotel experience. Nice staff.
Pros:

Clean, efficient and nice staff. Good for an overnight. No major problems.

Cons:

A bit run down, could use upgrading. Room was warm with no temp control.

2026-01-20 • via Nuitee
C
Camilla • solo_traveller • dk
9
2026-01-20 • via Nuitee
K
Kraiwut • extended_group • th
8
2026-01-20 • via Nuitee
V
Victor • family_with_children • us
10
2026-01-19 • via Nuitee
D
Deborah • solo_traveller • us
1
Children running up and down hallways at 1:30 in the morning and the bed was very hard.
Pros:

The staff were very nice and helpful.

Cons:

I am handicapped and I use a walker. The handicap parking was not by the front doors. That parking was reserved for guests who pay for the overnight parking and it is first come first serve. The actual handicap parking was about 300 ft from the front doors in another parking lot. It was very difficult to find any parking and nothing close to the building.

2026-01-19 • via Nuitee
C
Corina • solo_traveller • us
5
It was decent.
Pros:

The room was nice.

Cons:

I could hear people in the restaurant and bar from my room. It was difficult to sleep due to the noise.

2026-01-19 • via Nuitee
L
Lakeeshia • extended_group • us
8
2026-01-17 • via Nuitee
J
Joo • family_with_children • us
10
2026-01-16 • via Nuitee
B
Brittney • extended_group • us
10
2026-01-15 • via Nuitee
N
Nadiia • family_with_children • us
9
Pros:

everything was great.

Cons:

The room always smelled of damp. The extractor fan in the bathroom didn't work very well. And the windows couldn't be opened. We had to keep the door to the corridor open all the time.

2026-01-06 • via Nuitee