Hotel Cleveland Autograph Collection

Hotels
•
Autograph Collection
8.4 (451 reviews)
24 Public Square , Cleveland , us

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Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Lift / Elevator
Bar
See all facilities

Review Highlights

Pros:
Excellent Service
Great Location
Cons:
High Parking Fees
Dark Rooms

Categories

Cleanliness
7.4
There was a mention of the rooms being dark and concerns raised about the carpet.
Service
9.4
Exceptional service is highlighted with specific mentions of helpful staff members and personalized attention.
Location
8.9
The hotel is praised for its proximity to downtown activities, enhancing the overall experience.
Room Quality
7.9
The rooms were described as nice, but there were comments about darkness which affected the perception.
Amenities
8.4
The hotel offers modern amenities that complement its historical charm, contributing to a pleasant stay.
Value for Money
7.9
Value perception is moderate; while some enjoyed the offerings, the high parking fees were noted.
Food and Beverage
8.9
The food and beverage service received compliments, particularly in personal experiences at the bar and restaurant.
Overall Experience
8.4
Overall experiences have been overwhelmingly positive with particular praise for staff interactions and atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:19

Property Description

Historic Downtown Cleveland Charm
Located on Public Square, steps away from Tower City Center, Renaissance Cleveland Hotel offers a blend of history and modern convenience.

Luxurious Amenities
Indulge in the 24-hour fitness centre, grand ballroom, and rooms equipped with 42-inch cable TVs, plush seating areas, and coffee makers for a comfortable stay.

Culinary Delights
Savor American favorites at Sans Souci or enjoy signature cocktails at Lobby Court Bar, offering a vibrant dining experience for guests.

Immerse yourself in the vibrant city life with nearby attractions like Progressive Field, Rock & Roll Hall of Fame, and more. Book your stay at Renaissance Cleveland Hotel for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Connecting rooms are available upon request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 50 per day.

Location

Guest Reviews

8.4
Based on 451 reviews
Cleanliness: 7.4
Service: 9.4
Location: 8.9
Room Quality: 7.9
Amenities: 8.4
Value for Money: 7.9
Food and Beverage: 8.9
Overall Experience: 8.4
K
Kier Mitchel • couple • us
10
2026-06-27 • via Nuitee
A
Andrew • solo_traveller • au
10
2026-06-25 • via Nuitee
L
Lisa • couple • us
10
2026-06-21 • via Nuitee
L
Lara • couple • us
9
Pros:

Location was good.

Cons:

We checked in at a very busy time and some of the staff you could tell were very uncomfortable and overworked. They were not very friendly.

2026-06-19 • via Nuitee
J
Jimmie • couple • us
10
Clean and updated
Pros:

The uniqueness and history

Cons:

Nothing

2026-06-16 • via Nuitee
K
Katie • couple • us
8
2026-06-12 • via Nuitee
C
Camila • solo_traveller • us
10
2026-06-11 • via Nuitee
M
MichaelM6767 • Solo travel
8
One night at the Maker
Pros:

The bar was vibrant. Mike the bartender makes a great drink. Emily, however, is why the bar works. Friendly and efficient she seemed to be handling multiple responsibilities and doing it exceptionally well. Employees like her need to be recognized for their commitment.

2026-06-08 • via Tripadvisor
J
jon • solo_traveller • us
10
Amazing
Pros:

Great location walking distance to the stadium and great staff

Cons:

Nothing

2026-06-08 • via Nuitee
T
Timothy • extended_group • us
9
Pros:

Tyler at front desk helped us get settled-later in the day after we waited for a phone call that never came that was supposed to telll us our room was ready.

Cons:

We waited to well after four pm for a room

2026-06-04 • via Nuitee
V
Vladyslav • family_with_children • om
8
2026-06-01 • via Nuitee
L
Leslie • couple • us
10
2026-05-31 • via Nuitee
M
Maria • couple • us
7
Pros:

Ashley the manager and Adam at the front desk were top tier!

Cons:

Food wasnt good

2026-05-10 • via Nuitee
F
Freehugs5825 • Business
2
Manager Lied
Pros:

Do NOT stay here. Service is the worst. I missed 1 night of my stay (flight cancellation for a conference) and was told by 1 staff person that this charge was my responsibility (understandable) - and then was told by ANOTHER staff person that this charge was removed as a courtesy - and then I was charged for it anyway. When I called to inquire the actual policy, I spoke to an ASSISTANT MANAGER who told me he understood there was miscommunication and would speak to his supervisor. A week later that ASSISTANT MANAGER informed me that his supervisor had approved the refund and it needed to be sent to accounting. A week later I called and spoke to that man's supervisor and she stated the she NEVER approved anything like that and that I am responsible for the no show. I understand that because that's a general hotel policy, but what I can't understand is why your staff is unclear of their own hotel policies. I asked if she's saying that the assistant manager lied to me. She couldn't answer but re stated that she hadn't approved anything. I reiterated that at this point the front desk staff had misinformed me about this AND that an associate manager had lied to me about this and that they clearly cannot get their staff on the same page and I will not recommend them to anyone. It's one thing to be responsible for a no show - standard policy. What's NOT standard is your staff not being on the same page with policy and a manager lying to you. NOOOOPE.

2026-05-07 • via Tripadvisor
J
Joao • solo_traveller • br
7
2026-05-02 • via Nuitee
J
Jeffrey • solo_traveller • us
10
Time travel back to the 1920’s.
Pros:

Amazing historic hotel. As I walked the halls I felt I could run into Hemingway or Picasso.

Cons:

There is a “false entrance” in the front of the building the GPS will take you to. The real entrance is on the north side of the building. Look for the valet parking. Some signs on the locked doors directing you to this would have been helpful.

2026-05-02 • via Nuitee
J
Jeromy • family_with_children • us
10
Great place
Pros:

Very nice

Cons:

Restaurant over priced

2026-05-01 • via Nuitee
P
Pasquarelli • extended_group • us
5
Pros:

Location was great.

Cons:

Room was small. 12 dollar breakfast for 35 dollars

2026-04-25 • via Nuitee
A
Anna52496 • Family
10
Great breakfast, nice property, avoid parking
Pros:

Lovely stop on our trip - the rooms were clean, staff was friendly, and breakfast was wonderful. Parking is expensive here, but you're downtown so expected. All complaints are minor, but be aware:
parking is confusing if you've not been here before, honestly pay for valet if it's your first time, or if you have a tall vehicle (garage is 6'6"); noisier AC than average but just a bit; rooms are dark - very moody lighting which is fine if you like that; we didn't have any washcloths and one side of our night lamp was burned out, both would probably have been easy calls to the front desk if we weren't so tired.

2026-04-21 • via Tripadvisor
H
H3969PNchristopherc • Family
10
Wonder, comfortable historic property
Pros:

Wonderful historic property in the heart of the city. Upgraded historic details throughout. Reasonably priced for full-sized rooms with 9ft ceilings and upgraded bathrooms. The evening duty engineer (Cameron) was outstanding and could not have been more accommodating and helpful.

2026-04-12 • via Tripadvisor