Hotel Cleveland Autograph Collection

Hotel room was very nice., comfortable beds, nice shower.

It was very close to the location of the concert.

The hotel was lovely and clean. Our front desk manager, Ana, was helpful and gave us good recommendations.

When we requested new towels and toiletries they were brought to our room promptly.

The coffee cart in the lobby has coffee and pastries and the restaurant had a good selection. My only complaint is that there wasn’t a hot oatmeal option on the menu.

Everything else was perfect!

Me and my family stayed at the Hotel Cleveland this past weekend (February 14th and 15th) for a volleyball tournament. We loved the historic hotel and the amazing staff that works there. Manager, Sunny, restaurant staff Emily and front desk staff including Adriana were amazing assisting us with any questions. They were very friendly and accommodating.

I travel to Cleveland ~4-5x per year, and I've sampled various hotels in an effort to find a good fit. I may have found it in the Hotel Cleveland as I stayed here for 2 nights recently. The property used to be the Renaissance, but its since undergone some renovations and changed to an Autograph Collection hotel.

I arrived late on Sunday night (11p) but the front desk manager was quite warm and quickly got me checked into my room, 862. The room itself has been tastefully upgraded as it was a spacious king with a nice bathroom. The bathroom was very well updated as I appreciate that they installed the handles on one side with the shower head on the other side...good touch.

Other Pros
- Gym is very large with lots of new equipment.
- Breakfast was quite good although they need to turn the heaters on in the restaurant.
- The bar is spacious and inviting.

Cons
- No one made my room which was surprising. I didn't care since I had to get up quite early to depart.
- Entry revolving door was not working and the other doors were difficult to open.
- Elevators are finicky as sometimes they take your key card.

Overall, I haven't been impressed with any property in Cleveland, but I would return to this hotel as its better than other venues. But they really need to address these service items if they want to elevate their game.

Every team member truly goes above and beyond. From the very beginning, even when I wasn’t fully happy with the initial room, the staff were incredibly understanding and proactive. They offered me several alternative options until I found the one that perfectly suited my needs for a long stay, which I truly appreciated.
A special mention goes to the staff in the breakfast area unfortunately I don’t know their names, but every single one of them was exceptional. Always smiling, kind, and attentive, they truly made my mornings enjoyable. When the breakfast area felt a bit cold for me, they even brought a small heater so I could comfortably enjoy my breakfast, especially as I was often working and staying longer in the mornings.
From the front desk to every department, everyone was consistently accommodating and professional, making the entire stay outstanding.

Thank you all for such a wonderful experience.
Giuseppina Di Casola

Great menu, well executed, and Amanda (our server) was such a delight. Beautiful grand atmosphere too. The malted waffle was delicious. 😋

Amanda took goid care of me! She was a great help this early, cold morning. She was very helpful. They have good food too. I enjoyed my stay here in Cleveland.

Amazing service, very personable, great smile, Amanda’s vibe was on point, quick and very knowledgeable. Here on business and she was top notch. Highly recommend, ask for Amanda. Food was great.

Amanda was very hospitable and a lovely server. She served me my mother and grandma and would all recommend her as your waitress.

Hotel Cleveland’s a gorgeous, old work hotel that is like walking back in time. The service and attention to detail were superb. Amanda, our waitress at the Mowery, was excellent and the breakfast was delicious.

Sat in the wine room and watched the snow fall out of the huge window. Service and food were both great. Amanda our server was especially friendly and helpful.

I want to share the excellent service we received at Hotel Cleveland from Robert, Mohammed and Heather. Customer service is a tough business to be in and they made our stay so special. Bravo to each one of you!

Heather was our server at Mowery's restaurant. She was a Rockstar. She was so accommodating to our group. She was truly great.

Heather in Mowrey Restaurant made our dining experience wonderful. She was very attentive and went above and beyond. Thank you!

Food was great, but service was incredible! From the hostess to our server, Heather was amazing and treated us all like queens!

Heather was a wonderful server at Mowrey's restaurant! She was so friendly and accommodating!!