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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Currency exchange
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Squash
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Paid WiFi
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Mobile app for room service
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Broadcast Live sport events
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Happy hour
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Supervised childcare/activities
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Golfing on site
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Tennis lessons on site
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Concerts/live shows
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Wine release events
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Reception hall
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Covered parking
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Garage
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Horse riding nearby
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Bicycle-friendly property
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience modern design and comfort in every room at The Mayflower Hotel, Autograph Collection. Enjoy watching your favorite shows on a flat-screen cable TV during your stay.
Dining Experience
Savor delicious meals throughout the day at Edgar Bar and Kitchen. Indulge in a delightful breakfast, lunch, and dinner experience without leaving the hotel premises.
Fitness and Convenience
Stay active at The Mayflower's gym equipped with a modern cardio training center. Explore the hotel's gift shop for souvenirs and essentials.
Ready to immerse yourself in luxury and convenience? Book your stay at The Mayflower Hotel today!
The Breakfast included rates get a $54 credit towards breakfast including taxes and gratuity. Any amount over $54 will be charged to the guest's bill.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not possible) and costs USD 69 per day.
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Internet
WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.
Location
Guest Reviews
Beautiful property
Nothing
staff are nice and helpful
room is tiny and not cozy. facility is dated.
As a Marriott gold member, I expected a better room. Our room was hot, couldn't get the temp below 76°. And we were over the compressor units for the whole hotel, very noisy. It took 2 contacts with the reception desk to get the a/c fixed.
Nothing!
DIRTY, DIRTY, DIRTY!! Did I say DIRTY? I mean completely filthy. This stay was absolutely terrible.
The hotel reeked of an old, musty smell from the moment we walked in—completely uninviting. The elevators were in awful condition, and our first room had stains on the floor that looked like feces. The shower was clogged with HAIR, the shower liner was disgusting, and the TV didn’t even work.
We requested to switch rooms, hoping for a better experience, but the second room wasn’t any better. The sheets, comforter, and duvet were visibly dirty. The shower again had old hair in it, and the entire room had a horrible odor.
To make things worse, there were dirty towels littering the hallway, and we nearly tripped over a glass with old change and flutes left just sitting outside a room.
I’m not someone who normally complains, but when you spend nearly $600, you expect a clean and comfortable stay. I’ve attached photos for proof.
Save yourself the disappointment—DO NOT stay here!
I could add way more pictures but I’ve reached the max!!
Great location and great room, no complaints.
The food options were expensive
Great location. Large clean room.
Cold at night. Reception staff member was unable to process booking correctly on arrival. More positively a different reception staff member did kindly check up to see if the extra blanket I requested for my room as it was cold was sent to me and re-requested it as it had not come. Room wifi was an extra cost per day.
Great story behind it. LOVED the Edgar Bar & Kitchen. Staff were excellent - Luc at the front desk and all the Edgar staff. Stunning entrance and lobby.
Great to get water at check in but would have been good to have water in the rooms each day.
No signs leading back to the elevators from the room so took a few wrong turns.
Historic and opulent
The gift shop was closed and the nature of it being historic made it rough around the edges (old), but staff and service were impeccable.
Location is good for the venues that we needed to get to
The reception tried to persuade that my booking,com reservation meant nothing to them and that I was in their system booked only 5 nights later (5 nights out of 8 total) and when showing them the booking.com confirmation and that the date they were telling me was nothing we ever booked for or booking.com ever communicated with us. We were a large group and they were not seeing only me (I was last one checking in). They basically tried to make me leave after 20 hours of travel and only “helped” me by giving two nights and then I had to find other solutions.
Luckily the next day another person checked me in properly and this manager (Logan - he really is not the subject of this concern rather contrary) seemed to be the only one who knew what he was doing. Everyone else I interacted with took 15-20 minutes on simple task like to get separate checks for the room stay and room service/restaurant charges. During check out I again had to spend half an hour instead of 2 minutes arguing and still not having answers on additional almost 2 000 USD charges, while I had already paid for the room when property checking in a week earlier. Reception guy (the same who check me in) this time did not care about my bank charges and claimed he did all right and even went that far saying that he remembers I was the one who showed up without reservation (the nerves he has) and he still “helped”. Imagine my frustration and reaction as I had confirmed booking.com confirmation he was unable to see in the system or trying to override their overbooking issues and he the last day instead of apologizing for the stress I went through on their account, accused me of traveling 20 hours overseas without a reservation :(
I still have to deal with 2000 extra charges … The reception needs a great deal of training!
housekeeping didnt even make up the room till 7PM. I asked to reception for the housekeeping service; I said I even do not have any fresh bath towel and they replied that everyone already left and I need to wait the next day for the service.
Me encanto un lugar hermoso
This particular hotel is beautiful and extremely well kept.
The Mayflower Hotel is a wonderful and historic hotel right in the heart of DC, just around the corner from The White House.
When you walk into the hotel, you are amazed by the grandeur of the 1920s design, which is still impressive today.
The rooms are large and well-appointed, with everything you need for your stay. The wallpaper with signatures from past guests is a nice touch.
There are four elevators in reception, which can sometimes have a little wait, but nothing excessive (and far better than some much larger and much newer hotels in New York!).
Before visiting, I emailed the hotel to ask about their 100th anniversary events and was put in touch with Shelly, the General Manager. Not only did Shelly answer all of my questions, but she was also really helpful when discussing our plans for our time in DC, and even recommended The People's House, as I had mentioned that we couldn't get a tour of The White House. This wasn't something we'd heard of, so we would have definitely missed it if Shelly hadn't suggested it! When we got to our room, there was also a note from Shelly, which was a really nice touch!
Most staff were friendly and helpful on all occasions, apart from two staff in Edgar Bar who were a little rude when we wanted to sit in there for a drink on our final day.
Booked a res at the Mayflower Hotel in DC for 5 nights. I was granted my request to use 5 NUA's. We were excited to be spending the time in a nice hotel in a good section of DC and to be given a 1 bedroom suite via our NUA's.
Unfortunately the room they gave us (Room 666...no kidding) had windows on two sides (nice) but the blinds were down and very little light was getting into the room. We raised the blinds and there were two brick buildings blocking the light. It was the darkest room I've ever been in. At over $400 per night my wife and I decided to continue our vacation at another hotel. The staff was nice and only charged me for 2 nights but could do nothing about returning the 3 remaining suite nights to my account.
I appealed to corporate who turned down my appeal. It's late in the year so I may not have used them anyway but it just places one more nail in the Marriott loyalty coffin for us as rooms have only gotten tougher to earn and corporate has become greedier.
Looking for another card at this point. We've had some great rooms as a Platinum member and earlier as a Lifetime Gold (20+ years) but I think our loyalty romance may be coming to an end soon if I find another hotel card (any suggestions appreciated). I may begin concentrating my efforts on airline cards again..we'll see.
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