Swan, Thatcham by Marston's Inns

Hotels
Marston's Inns
7.6 (582 reviews)
Station Road , Thatcham , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Garden
Bar
Golf course
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Noisy rooms
Poor food options

Categories

Cleanliness
7.31
Overall reviews indicate cleanliness was average with mentions of dirty plates and concerns about housekeeping.
Service
8.28
Positive sentiment about friendly and helpful staff, but noted concerns about staffing levels.
Location
8.82
Multiple reviews highlight the excellent location near public transport.
Room Quality
7.77
Mentioned small room sizes, noise issues, and varying quality in different rooms.
Amenities
7.3
Basic amenities provided but missing toiletries and limited breakfast options.
Value for Money
7.76
Some guests felt it was not great value due to size and facilities offered.
Food and Beverage
5.31
Negative feedback regarding breakfast availability and limited options.
Overall Experience
8.28
Most guests had a positive overall experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:41

Property Description

Convenient Location

Located just a 3 minutes' walk from Thatcham Rail Station in the historic county of Berkshire, The Swan by Marstons Inns offers a perfect blend of comfort and accessibility. Ideal for both leisure and business travelers, our en suite rooms provide a relaxing retreat after a day of exploring or work.

Cozy Rooms and Dining

Each room at The Swan features a flat-screen TV and tea/coffee making facilities, ensuring a comfortable stay. Indulge in a variety of sandwiches, snacks, and a wide selection of beverages at the bar. The on-site restaurant caters delicious lunchtime and evening meals, guaranteeing a satisfying culinary experience.

Local Attractions

Explore the charm of Thatcham, known as Britain's oldest town, located just 4 miles from Newbury. Discover the picturesque River Kennet, Kennet and Avon Canal, and the nearby Thatcham Nature Discovery Centre for a memorable stay.

Ready to experience a delightful stay at The Swan by Marstons Inns? Book now and create lasting memories in Thatcham.

Important information:

Any damage you cause to the rooms will be charged. In severe cases you will be contacted by the property with regards to the damage caused. A breakdown of the charges can be provided.

If you require check-in outside the standard times, please contact property using the details on your Booking Confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

7.6
Based on 582 reviews
Cleanliness: 7.31
Service: 8.28
Location: 8.82
Room Quality: 7.77
Amenities: 7.3
Value for Money: 7.76
Food and Beverage: 5.31
Overall Experience: 8.28
F
Frigidina Couples Frigiliana, Province of Malaga, Andalucia
4
Friendly Pub with Very Tired Rooms
Pros:

The Swan has many positive aspects but stingy investment and poor maintenance of the rooms continue to spoil the experience.
The pub itself is fine with a spacious garden and plenty of parking. Hayley and her crew give a very friendly and helpful welcome and the food is good and reasonably priced. Unfortunately, a stay cannot be recommended unless the pub's proximity to the train station outweighs the very poor quality of its rooms. While tiny, these have everything, including nice large baths and generous showers. They've been redecorated since our two stays last September, and the linens replaced, but still need serious attention. Unaccountably, their rotting entrance doors have not been repaired or painted or their entry locks oiled.
Our first room (6) was better but its bathroom badly needs new grout and a torn curtain does not improve a tiny window. Room 4 was awful. I felt the bed springs as soon as I sat on the bed and got a sharp pain in the night from an errant prong. Torn fabric exposing the bed's frame shows it's ancient age. A router, fallen from the ceiling, lay propped on the windowsill. Maybe that’s why WiFi was so poor? Screws on the window locks were mostly loose. A very bright emergency light above the bed cast a ghastly green pallor over the room and made it difficult to sleep. The rooms have no air conditioning so were very hot but they do have fans. These help, but thin sheets are not available to replace the thick duvets better suited to cold winter nights.
The Swan is very convenient for travelers and we were not disturbed at all by the nearby trains so it's hard to understand why Marston’s Inns does not do more to capitalize on the pub’s attractions.

2026-07-16 via Tripadvisor
R
Rebecca couple gb
10
Super staff. Cosy room ☺️
Pros:

Lovely cosy place. Very kind staff ☺️

2026-07-14 via Nuitee
M
MUZAFFER solo_traveller gb
3
Very poor
Pros:

Location

Cons:

Rooms were poorly maintained, one of the rooms the cold water tap didn’t work , rooks were extremely hot making it impossible to sleep . No ventilation facility other then very partial opening of room window. No window ore extract fan in the bathrooms.

2026-07-13 via Nuitee
P
P. solo_traveller nl
2
Gauw overslaan of je moet niets anders kunnen vinden
Pros:

Eigenlijk niets. Het heeft potentie maar helaas wordt daar niets mee gedaan. Het is £20,= per nacht waard ipv £105,= l

Cons:

De kamer klein en bedompt. Toilet spoelde niet, lage waterdruk op kraan en douche. Haren in bad, schimmel overal, vieze vloerbedekking, toegangsdeur verrot. Eten in restaurant matig (vlees te lang doorgegaard)

2026-07-13 via Nuitee
J
Jenny solo_traveller gb
10
Pros:

Staff, location, all you need in a room including bath

Cons:

Sometimes we have biscuits, miss them

2026-07-06 via Nuitee
E
Eric family_with_children de
10
2026-07-05 via Nuitee
C
Carla West solo_traveller gb
5
Pros:

Staff were lovely and helpful room was lovely and clean
Elliot was especially helpful and mark the cleaner
The chef Haydens food was amazing
The food throughout our stay was amazing

Cons:

Circulation was poor in the room
We had to keep on asking staff to open the door as the people before us lost the key to the door so we had to keep asking for our room to be opened. They did try to get it fixed while we was there but they was unable to fix it at that time as needed another part.
Got bitten by something while I was sleeping ended up with two red bites on my legs

2026-06-30 via Nuitee
C
carole couple gb
3
2026-06-29 via Nuitee
L
lizpither1 NONE
10
Another lovely stay
Pros:

We use this hotel at the swan thatcham quite regularly. Another great stay this weekend, with the footie aswell. Really nice all round, very friendly staff, and has a pool table too.

2026-06-28 via Tripadvisor
S
Samuel couple gb
4
Friendly staff, basic accommodation. Feels a bit like a motel.
Pros:

Usefully located near the station, pub adjacent

Cons:

Very small rooms which open directly out to a car park. It is by a roundabout which is quite busy so there is traffic noise. No aircon and feels a little risky to leave window open overnight due to location. Neighbouring rooms v audible. Breakfast very basic, they only had instant coffee.

2026-06-28 via Nuitee
J
Julie couple au
7
Pleasant stay.
Pros:

Lovely old pub

Cons:

Rooms are very small and tired. Need updating
Food could be better.

2026-06-23 via Nuitee
J
jmb44 Family
6
Sorry, you need the accommodation unit refurbing.
Pros:

We booked to stay at The Swan for 2 nights due to the close proximity to a family wedding we were attending. Our party consisted of 4 adults and a one year old, for which we brought our own travel cot. ( Which was a tight squeeze for anyone contemplating doing the same.)

I was going to write an in-depth description, but in a shorter form...
It's a basic, overpriced room, which got very warm, even with fans. (which had to be requested) with the green emergency light issue still not rectified.
The separate building where all the rooms are is in desperate need of maintenance / upgrading, on the whole from the outside it looks shabby. Our door was rotting. The photos also make the rooms look considerably larger than what they actually are.

Breakfast was okay on the whole, but it is not self service as the photo on the website suggests, there wasn't a full choice of cereal and the poached eggs were more like poached yolks.
The staff were friendly and approachable but we wouldn't stay here again.

2026-06-22 via Tripadvisor
A
Anita JOYCE - solo_traveller gb
8
Pros:

Comfy beds
Location

Cons:

Pub prices but thats not the accommodation

2026-06-16 via Nuitee
D
Darren solo_traveller gb
8
2026-06-13 via Nuitee
R
Rosemary solo_traveller na
5
2026-06-04 via Nuitee
C
Christine solo_traveller gb
6
Pros:

Happy friendly atmosphere

2026-06-02 via Nuitee
C
Charlotte couple gb
4
Hot and bothered at the Swan
Pros:

It was a convenient stopover on our journey

Cons:

The room was small dark and very hot, no fan or air conditioning, just 2 small windows opened to let air in, but also the noise of cars and pub patrons with barking dogs and noisy children. There was also a green light indicating the emergency exit (the only exit) which shone directly down on the bed. We had a very sleepless night

2026-06-01 via Nuitee
G
Gary couple gb
2
I would not stay there again.
Pros:

There was a room provided.

Cons:

Room was small and very hot, the door opened straight onto a car park. The car park was adjacent to a busy road. The fan provided worked but was far more noisy than normal. No other fans were available.

2026-05-30 via Nuitee
M
Marilyn couple gb
8
Pros:

Always helpful staff that welcome you. A very good location. Have stayed several times. Room fine and comfortable.

Cons:

There were ants in the room which we hadn’t experienced before. I left a note when I put the key through the pub door, so hopefully staff sorted it out after we’d left. I’d stay there again.

2026-05-25 via Nuitee
G
Gareth couple gb
2
Appalling, choose another hotel in another town.
Pros:

Not much.

Cons:

Don’t consider this as a quick break from London. Food is terrible, service is slow, place is rundown.
Staff work hard but severely understaffed. Waited 70 minutes for a meal. Don’t even try to order on the app in the bar. I don’t think anyone got served that way until they went to the bar , queued up and complained. As they had already paid online they couldn’t even leave in disgust!

2026-05-25 via Nuitee