Ottawa Marriott Hotel

Hotels
•
Marriott Hotels & Resorts
8.4 (1417 reviews)
100 Kent Street , Ottawa , ca

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable beds
Cons:
Delayed service due to issues
Dirty carpets in areas

Categories

Cleanliness
7.93
Some areas reported dirty carpets and a need for cleaning in the vents.
Service
9.4
Generally good service, but some issues with front desk assistance.
Location
8.94
Location was convenient and ideal for accessing local attractions.
Room Quality
7.89
Rooms were spacious but dated, and some guests reported maintenance issues.
Amenities
8.92
Good amenities such as accessible parking, but could improve.
Value for Money
7.88
Prices considered high given some of the issues reported.
Food and Beverage
7.43
Food was noted to be overpriced and of poor quality.
Overall Experience
8.8
Overall a pleasant stay despite some setbacks and issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:30

Property Description

Luxurious Amenities and Comfortable Accommodations

Guests at the Ottawa Marriott Hotel can indulge in the comfort of plush bathrobes and modern rooms equipped with convenient amenities like coffee and tea-making facilities. The hotel also offers a children's playroom with various entertainment options.

Convenient Facilities for Business and Leisure

With a fitness centre, business centre, and concierge service, this hotel caters to both business and leisure travelers. Free Wi-Fi throughout the property ensures guests stay connected, while the on-site restaurant, Spin Kitchen and Bar, offers delicious dining options.

Prime Location and Nearby Attractions

Situated in downtown Ottawa, the hotel is within walking distance of Parliament Hill and close to popular attractions like the Byward Market and the Canadian War Museum. Ottawa Marriott Hotel is the perfect choice for a convenient and memorable stay.

Important information:

Renovation work of the guestroom is taking place from Monday to Saturday from 10:00 to 16:00.In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CAD 29 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1417 reviews
Cleanliness: 7.93
Service: 9.4
Location: 8.94
Room Quality: 7.89
Amenities: 8.92
Value for Money: 7.88
Food and Beverage: 7.43
Overall Experience: 8.8
H
Heydari • couple • ca
9
Pros:

Every thing was great

Cons:

we got parking pass for two days but has big problem for finding space in parking, it was so confusing

2026-04-14 • via Nuitee
H
Heidi • solo_traveller • ca
10
2026-04-13 • via Nuitee
E
Evens • solo_traveller • ca
6
2026-04-13 • via Nuitee
X
xcpgirl90 • Business • Scottsdale, Arizona
8
A hotel that lives up to the Marriott brand
Pros:

Stayed one night for business. Rooms have been renovated and are modern, spacious and super comfortable.

I had a room with a gorgeous view of parliament and the river.

I was impressed with the hotel and staff. I must mention that Naveen, the evening manager was especially professional and helpful. I recommend the hotel but avoid the restaurant. Dinner was a waste of money.

2026-04-11 • via Tripadvisor
S
Stanley • family_with_children • ca
8
2026-04-09 • via Nuitee
S
Soulaf • family_with_children • ca
5
Ok for one night stay
Pros:

The pool and teen area were good experience for my children
Location was v good

Cons:

When I booked, I clearly indicated that we were two adults traveling with two children (ages 13 and 16), and the final price was confirmed accordingly. However, at check-in, the staff argued that breakfast was only included for children under 12 and initially refused to honor what was agreed upon. After some back-and-forth, they made an exception “this time,” which felt unprofessional and unnecessary. This was my first visit, and unfortunately, the handling of this situation left a negative impression.

2026-04-09 • via Nuitee
C
Courtney • family_with_children • ca
8
2026-04-08 • via Nuitee
R
Ruth • family_with_children • ca
10
Thanks to the welcoming staff who kept the hotel is great shape.
Pros:

We were travelling with 3 generations of one family and there were activities for all of us.

Cons:

The parking entrance/exit was tight. We were glad our car fit through.

2026-04-07 • via Nuitee
E
ericacF8614QK • Business
2
Serious Safety Incident, No Accountability
Pros:

My experience at the Ottawa Marriott Hotel in October 2025 was not just disappointing—it was genuinely alarming.

During my stay, a wooden plank from the ceiling fell and struck my head and shoulder. In the process, broken glass became embedded in my hand—glass that had to be removed the following day. This was not a minor incident. It was a serious safety failure with real physical consequences.

What made the situation worse was the hotel’s response. The incident was later described to me in a way that significantly downplayed what actually occurred, which was both inaccurate and deeply frustrating. Rather than acknowledging the severity, the communication I received felt dismissive and, at times, frankly insulting. The tone and handling by management, particularly from Katerina, lacked the professionalism and empathy one would expect in response to a guest being injured on the property.

Even more concerning is what happened next: nothing.

After clearly outlining the facts, correcting the record, and formally requesting escalation to corporate, I received no response. Not even an acknowledgment. Just silence. For an incident involving physical injury and repeated safety concerns, that lack of follow-up is unacceptable.

It is also important to note that this was not my first safety issue at this property. On a previous stay, a staff member entered my room unannounced in the middle of the night while I was sleeping. To experience a second major safety failure at the same hotel is beyond concerning.

As a Marriott Bonvoy Platinum Elite member, I have consistently trusted the brand for its standards and service. This experience has significantly shaken that trust. A small gesture of points does not come close to addressing the seriousness of being injured by a structural failure in a hotel room, nor does it excuse the complete lack of accountability afterward. Katerina Oblakova - Front Office Manager, was completely insulting.

Hotels are meant to be places of safety and care. In this case, both failed—twice.

I strongly urge both the property and Marriott corporate to take this seriously and ensure no other guest has to go through something similar.

2026-04-06 • via Tripadvisor
T
Thangappan • family_with_children • ca
4
2026-04-06 • via Nuitee
D
Dianelys • family_with_children • cu
9
2026-04-06 • via Nuitee
N
Nissar • family_with_children • ca
8
2026-04-05 • via Nuitee
Y
Yassine • solo_traveller • ca
10
2026-04-02 • via Nuitee
I
Isabelle • couple • ca
10
2026-03-27 • via Nuitee
D
david • couple • ca
9
2026-03-23 • via Nuitee
O
Olga • family_with_children • ca
9
2026-03-22 • via Nuitee
J
John • solo_traveller • ca
8
I'll be back for future business in Ottawa
Pros:

Comfort, location, parking available, functionality of the room

Cons:

Construction noise, water outage

2026-03-22 • via Nuitee
C
Claude • family_with_children • ca
7
Pros:

Facilities were good. Took three grand kids for stay and play. They had a great time.

Cons:

The fitted sheets on the beds were too small so were not properly fitted to mattress. Corners at one end could not be tucked in.

2026-03-20 • via Nuitee
M
Michael • couple • ca
1
Pretty terrible experience.
Cons:

Had to change rooms 3 times(flooded bathroom, broken patio door). Double charged me and took 10 days to see a refund. Fire alarm at 11:00pm that forced me out of my room until 1:00am the next day.

2026-03-16 • via Nuitee
A
André • couple • ca
4
Cons:

Le personnel unilingue anglophone sans courtoisie ni compassion et le manque de ventilation dans la salle de bain.

2026-03-16 • via Nuitee