Petrolina Palace Hotel

Hotels
7.4 (572 reviews)
Av. Cardoso de Sá, 845 , Petrolina , br

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Old infrastructure
Lack of amenities

Categories

Cleanliness
6.73
Several reviews mention cleanliness issues, including dirty rooms and old infrastructure.
Service
8.2
Positive feedback on staff friendliness and helpfulness.
Location
8.74
Repeated mentions of excellent location near the beach and restaurants.
Room Quality
6.69
Feedback highlights issues with ventilation and outdated amenities, such as air conditioning.
Amenities
6.22
Complaints regarding lack of functioning amenities like the pool and sauna.
Value for Money
7.18
Comments indicate the pricing does not match the quality of the accommodation.
Food and Beverage
7.73
The breakfast received positive remarks, but there were suggestions for improvement.
Overall Experience
7.7
Overall sentiment reflects a mix of positives and negatives, affecting the guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 15:56

Property Description

Stunning River Views and Modern Comfort

Luxurious Amenities: Enjoy a balcony with river views, flat-screen TV, and a minibar in every room. The hotel also offers a swimming pool, free Wi-Fi, and a delicious breakfast buffet.

Convenient Location: Situated just 500 meters from Petrolina city centre, our hotel provides easy access to shopping centers, bus stations, and the airport.

Regional Delights: Indulge in regional specialties at our restaurant and unwind with a selection of drinks. Don't miss out on experiencing the beauty of São Francisco river from the comfort of your room.

Book your stay at Petrolina Palace Hotel for a memorable and relaxing experience by the river.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.4
Based on 572 reviews
Cleanliness: 6.73
Service: 8.2
Location: 8.74
Room Quality: 6.69
Amenities: 6.22
Value for Money: 7.18
Food and Beverage: 7.73
Overall Experience: 7.7
P
Pedro Figueirêdo • family_with_children • br
7
2026-05-16 • via Nuitee
R
Romulo • couple • br
8
2026-05-13 • via Nuitee
N
nicolas • solo_traveller • br
7
2026-05-12 • via Nuitee
J
Jose • solo_traveller • br
8
Excelente localização e instalações
Pros:

O quarto, o café e os colaboradores

Cons:

Banheiro, toalhas e sabonetes, shampoo e condicionadores.

2026-05-11 • via Nuitee
F
Filipe • solo_traveller • br
6
2026-05-09 • via Nuitee
A
AGNALDO • extended_group • br
8
Lugar aconchegante e perto da orla
Pros:

Da cama

Cons:

O elevador

2026-05-09 • via Nuitee
C
Carlos • solo_traveller • br
9
Pros:

Bem localizador.

Cons:

O box acumula água num canto..
O estacionamento nao atende a todos.

2026-05-08 • via Nuitee
J
jose henrique • solo_traveller • br
9
bom custo beneficio, e ótima localização
Pros:

Quarto amplo conformtável

Cons:

estrutura

2026-05-07 • via Nuitee
R
Ribeiro • solo_traveller • br
10
Hotel top!
Pros:

Extremamente honesto. Piscina sempre limpa!
Café da manhã espetacular e funcionários super disponíveis e prestativos.

Cons:

Meu apartamento não tinha janela/ ou exaustor no banheiro. A chave do apartamento é no mesmo chaveiro do cartão que mantém a energia funcionando. Isso é ruim caso precise sair do apartamento e deixar um celular carregando por exemplo

2026-05-04 • via Nuitee
C
Cleyton Lins • solo_traveller • br
10
2026-05-01 • via Nuitee
W
Wennedes • solo_traveller • pt
8
2026-05-01 • via Nuitee
B
Bruna • solo_traveller • br
10
2026-04-29 • via Nuitee
V
Vinicius • solo_traveller • br
10
Pros:

Café da manhã é excepcional, hotel limpo, instalações ótimas, as luzes são ótimas.

Cons:

A ducha não estava esquentando.

2026-04-28 • via Nuitee
B
Brandão • solo_traveller • br
9
Pros:

Excelente localização. Quarto grande. Bom café da manhã. Funcionários bem educados.

Cons:

Somente o serviço de camareira que achei o horário inoportuno. A camareira chegou para fazer limpeza as 18:23.

2026-04-27 • via Nuitee
D
David • solo_traveller • br
7
2026-04-26 • via Nuitee
L
Luis Carlos • couple • br
6
Decepcionante
Pros:

Cortesia da equipe

Cons:

Não ter sido informado que o Hotel estava em obras. Muito barulho. A Latam atrasou o voo do Rio para Sao Paulo e perdemos a conexão para Petrolina, com isso só podendo viajar no dia seguinte. O hotel não nos deu credito da diária não utilizada. Disse que só o booking.com poderia fazê-lo

2026-04-24 • via Nuitee
S
Siqueira • family_with_children • br
8
boa em função da localização ao que fui buscar
Pros:

localização, café da manhã

Cons:

elevador, estava em manutenção e aparentava falta de manutenção

2026-04-24 • via Nuitee
L
Lucas • extended_group • br
5
2026-04-23 • via Nuitee
O
Overbeck • couple • br
8
2026-04-22 • via Nuitee
S
Samuel • couple • br
8
2026-04-22 • via Nuitee