Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable accommodations
Cons:
Inconsistent service
Maintenance issues

Categories

Cleanliness
8.96
Several reviews highlight general cleanliness, but one indicates issues with maintenance.
Service
8.93
Service was praised in several reviews, although one mentioned significant shortcomings.
Location
9.47
Multiple reviews praised the excellent location of the hotel.
Room Quality
8.92
Room quality deemed satisfactory, with comfort mentioned positively.
Amenities
8.95
Amenities were generally noted positively, though with mentions of service issues.
Value for Money
9.41
Overall assessment indicates good value for the quality of service and amenities.
Food and Beverage
8.46
Breakfast received positive mentions, but other aspects varied.
Overall Experience
8.93
Overall experiences are positive but impacted by service inconsistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:32

Property Description

Convenient Location and Stunning Views
Located in the heart of Kuala Lumpur, Shangri-La Hotel offers easy access to iconic landmarks with breathtaking city views from the guestrooms.

Luxurious Accommodation and Fine Dining
Experience stylishly decorated guestrooms with modern amenities and indulge in a culinary journey at the six in-house restaurants offering a variety of cuisines.

Relaxation and Wellness Facilities
Unwind in the outdoor swimming pool, fitness centre, hot tub, sauna, or steam room. Guests can also enjoy massage services or access the exclusive Horizon Club Lounge for added luxury.

To book your stay at Shangri-La Hotel Kuala Lumpur and enjoy a memorable experience in the city, reserve now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for MYR 98 per person per night when using an existing bed.
    People no matter the age stay for MYR 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 3892 reviews
Cleanliness: 8.96
Service: 8.93
Location: 9.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 8.93
V
Vicki • couple • gb
9
Pros:

Lovely hotel, staff very friendly and excellent club lounge.

Cons:

The rooms are a little dated.

2026-03-28 • via Nuitee
A
abdullah mücahit • couple • tr
10
2026-03-27 • via Nuitee
E
Emyr • solo_traveller • gb
9
Great Hotel - I would definitely return - however, Hotel Taxi to Airport a little frightening. Driver extremely erratic
Pros:

Lovely Hotel, great Restaurant. Staff very friendly!

Cons:

Pool a little small.

2026-03-27 • via Nuitee
M
Mohd Rafiei • couple • my
9
2026-03-27 • via Nuitee
M
Mike • couple • us
10
2026-03-27 • via Nuitee
M
Mouhammed • family_with_children • ae
10
2026-03-27 • via Nuitee
R
RONALD • couple • fj
7
Pros:

Foods

Cons:

Bit small rooms

2026-03-26 • via Nuitee
S
Sana • couple • fr
10
2026-03-26 • via Nuitee
K
Kristina • couple • ru
7
Pros:

Доброжелательный персонал

Cons:

Нет той роскоши, которая представлена в других странах этой сети. Узкий номер, ощущение, что ты в корабле .

2026-03-26 • via Nuitee
A
Ausems • family_with_children • nl
9
2026-03-26 • via Nuitee
H
Honoka • couple • jp
8
2026-03-26 • via Nuitee
J
Jon • solo_traveller • gb
10
Will go again one day
Pros:

Loved it. Lounge was brilliant

Cons:

Nothing

2026-03-25 • via Nuitee
A
Alun • couple • sa
9
Stayed here a number of times over the years and love both the hotel and location.
Pros:

Hotel Location is excellent with many areas in easy walking distance. Room clean and very well appointed. Breakfast buffet offers a great selection of diverse cuisine choices.

Cons:

The only down side is the Hotel swimming pool (hence my only down mark on facilities), It is a little 'tired'. It looks the same as when I first visited over 20 years ago. A refresh would be beneficial to increase the appeal of it for some quiet quality relaxation time after after a busy day in the city.

2026-03-25 • via Nuitee
S
serge • solo_traveller • fr
10
2026-03-25 • via Nuitee
K
Kate • solo_traveller • ae
9
2026-03-25 • via Nuitee
M
Marian • couple • gb
10
Excellent hotel, well placed for sightseeing.
Pros:

Excellent hotel, well placed for sightseeing.
Helpful friendly staff.

2026-03-25 • via Nuitee
D
Dilara • family_with_children • tr
9
2026-03-24 • via Nuitee
E
Evelyn • family_with_children • ph
8
2026-03-24 • via Nuitee
H
Heike • couple • de
10
Eins der besten 5 Sterne Hotels die ich (persönlich) kenne
Pros:

Tolles Hotel, extrem freundliche und hilfsbereite Mitarbeiter, mit dem besten Frühstücksbüffet, das ich je erlebt habe!

2026-03-24 • via Nuitee
S
Sharszany Shahry • couple • my
10
2026-03-24 • via Nuitee