Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable accommodations
Cons:
Inconsistent service
Maintenance issues

Categories

Cleanliness
8.96
Several reviews highlight general cleanliness, but one indicates issues with maintenance.
Service
8.93
Service was praised in several reviews, although one mentioned significant shortcomings.
Location
9.47
Multiple reviews praised the excellent location of the hotel.
Room Quality
8.92
Room quality deemed satisfactory, with comfort mentioned positively.
Amenities
8.95
Amenities were generally noted positively, though with mentions of service issues.
Value for Money
9.41
Overall assessment indicates good value for the quality of service and amenities.
Food and Beverage
8.46
Breakfast received positive mentions, but other aspects varied.
Overall Experience
8.93
Overall experiences are positive but impacted by service inconsistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:32

Property Description

Convenient Location and Stunning Views
Located in the heart of Kuala Lumpur, Shangri-La Hotel offers easy access to iconic landmarks with breathtaking city views from the guestrooms.

Luxurious Accommodation and Fine Dining
Experience stylishly decorated guestrooms with modern amenities and indulge in a culinary journey at the six in-house restaurants offering a variety of cuisines.

Relaxation and Wellness Facilities
Unwind in the outdoor swimming pool, fitness centre, hot tub, sauna, or steam room. Guests can also enjoy massage services or access the exclusive Horizon Club Lounge for added luxury.

To book your stay at Shangri-La Hotel Kuala Lumpur and enjoy a memorable experience in the city, reserve now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property.

Complimentary shuttle service from the main lobby to Bukit Bintang, Pavilion Kuala Lumpur, and KLCC shopping areas, generally operating on a limited schedule from Friday to Tuesday. Advance booking is required. The schedule is subject to change, so confirming with the hotel concierge on the day of travel is recommended.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

9
Based on 4604 reviews
Cleanliness: 8.96
Service: 8.93
Location: 9.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 8.93
B
BEE TEONG • couple • my
8
2026-10-30 • via Nuitee
N
Nils • couple • my
9
Very convenient
Pros:

Safe

Cons:

Good overall

2026-10-30 • via Nuitee
C
Catherine Middleton • couple • au
10
Pros:

Exceptional customer service from every single staff member. Fantastic gym and wonderful breakfast. Our room was a good size and very comfortable.

2026-10-29 • via Nuitee
M
Michelle • couple • gb
9
Excellent hotel, perfect location and outstanding staff
Pros:

Location and staff

Cons:

Nothing

2026-10-29 • via Nuitee
C
Cyril • solo_traveller • ae
9
over all very nice
Pros:

size of the room

Cons:

no sparking water in the breakfast buffet

2026-10-29 • via Nuitee
A
ABU ALBAR • extended_group • sa
10
Cons:

location

2026-10-29 • via Nuitee
S
Sophie • couple • gb
10
2026-10-28 • via Nuitee
F
Fatiha • couple • fr
10
Séjour en toute confiance Dépaysement total découverte olfactive
Pros:

Locaux agréable piscine bien entretenue dommage que le halal était en travaux

Cons:

Signalétique pour se déplacer en bus

2026-10-27 • via Nuitee
I
Igor • solo_traveller • be
8
Pros:

Excellent hotel with very nice staff in a good location, less than 10 minutes walk to the Petronas Towers.

2026-10-27 • via Nuitee
C
Chieko • couple • jp
7
2026-10-27 • via Nuitee
L
Liwayway • family_with_children • ca
10
2026-10-27 • via Nuitee
M
Melissa • solo_traveller • nl
9
A Beautiful and Serene Oasis with Exceptional Service
Pros:

I hesitated to book this hotel at first because a few reviews mentioned that the surrounding area wasn’t very lively, but I am so glad I didn't let that deter me. I found the location to be great—there is a wonderful, vibrant area full of restaurants within easy walking distance.

From the moment I walked in, the experience was seamless. Check-in was efficient and beautifully handled, and the bellhops immediately assisted me with quick, friendly, and professional service. The hotel interior itself is absolutely gorgeous, and the green oasis on the property is incredibly serene and peaceful.

Both the hotel and my room were exceptionally clean. My only minor critique was a bit of a strange, musty smell in the room, which likely came from the air conditioning system. However, everything else easily made up for it. To top it all off, the breakfast was really nice and plentiful each morning. I would definitely recommend staying here!

2026-10-26 • via Nuitee
V
Vera • solo_traveller • au
10
2026-10-26 • via Nuitee
M
MOHAMMED • solo_traveller • sa
10
كل شيء كان على أكمل وجه
Pros:

جدا رائع

Cons:

كل شيء جميل

2026-10-24 • via Nuitee
A
Aiman • solo_traveller • sa
10
Great value for great stay
Pros:

The location and front desk staff

Cons:

Less amenities

2026-10-24 • via Nuitee
S
Shamaika • family_with_children • za
10
2026-10-23 • via Nuitee
R
Robert • family_with_children • ch
10
Im gossen ganzen super mit kleinen Abstrichen
Pros:

Essen Super! Frühstuck in der Horizen Lounge unglaublich gut.
Die Zimmer sind sauber und schön.
Service ausergewöhnlich.
Lage perfect.
Concierge super freundlich und unglaublich Hilfsbereit.

Cons:

Die Poolanlage ist in die Jahre gekommen. Braucht eine Renovation.
Poolbar ist auch ein bisschen abgelebt und der Service dort wahr schlecht, obwohl wir die einzigen Gäste an der Bar waren. Wir bestellen Satai Spiesse und Bier. Die Biere stellte der Kellner hin und verschwand für 30 Min. In der Zeit kamen die Spiesse. Die standen dann 20 Min rum und waren kalt.

2026-10-22 • via Nuitee
J
Jenny • couple • gb
10
Wow amazing hotel best 4 nights sleep I have had for a very long time.
Pros:

Lovely hotel, very clean, staff very friendly.

Cons:

Nothing all was fabulous!

2026-10-21 • via Nuitee
S
stuart • extended_group • gb
10
Pros:

stunning hotel, great location in the heart of KL

Cons:

confusing messaging around dress code in restaurants

2026-10-20 • via Nuitee
H
Hassan • solo_traveller • kw
8
2026-10-19 • via Nuitee