Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable accommodations
Cons:
Inconsistent service
Maintenance issues

Categories

Cleanliness
8.96
Several reviews highlight general cleanliness, but one indicates issues with maintenance.
Service
8.93
Service was praised in several reviews, although one mentioned significant shortcomings.
Location
9.47
Multiple reviews praised the excellent location of the hotel.
Room Quality
8.92
Room quality deemed satisfactory, with comfort mentioned positively.
Amenities
8.95
Amenities were generally noted positively, though with mentions of service issues.
Value for Money
9.41
Overall assessment indicates good value for the quality of service and amenities.
Food and Beverage
8.46
Breakfast received positive mentions, but other aspects varied.
Overall Experience
8.93
Overall experiences are positive but impacted by service inconsistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:32

Property Description

Convenient Location and Stunning Views
Located in the heart of Kuala Lumpur, Shangri-La Hotel offers easy access to iconic landmarks with breathtaking city views from the guestrooms.

Luxurious Accommodation and Fine Dining
Experience stylishly decorated guestrooms with modern amenities and indulge in a culinary journey at the six in-house restaurants offering a variety of cuisines.

Relaxation and Wellness Facilities
Unwind in the outdoor swimming pool, fitness centre, hot tub, sauna, or steam room. Guests can also enjoy massage services or access the exclusive Horizon Club Lounge for added luxury.

To book your stay at Shangri-La Hotel Kuala Lumpur and enjoy a memorable experience in the city, reserve now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property.

Complimentary shuttle service from the main lobby to Bukit Bintang, Pavilion Kuala Lumpur, and KLCC shopping areas, generally operating on a limited schedule from Friday to Tuesday. Advance booking is required. The schedule is subject to change, so confirming with the hotel concierge on the day of travel is recommended.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for MYR 98 per person per night when using an existing bed.
    People no matter the age stay for MYR 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 4134 reviews
Cleanliness: 8.96
Service: 8.93
Location: 9.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 8.93
J
Juan Manuel • extended_group • fr
9
Confort, gentillesse et découverte
Pros:

Le confort des chambres.
Le petit déjeuner exceptionnel
La literie
Le peronnel très accueillant

2026-04-25 • via Nuitee
H
Heng • solo_traveller • my
10
Pros:

Cozy room, fancy coffee maker and toiletries
Delicate decorations at lobby and lounge

2026-04-23 • via Nuitee
M
marina • family_with_children • fr
6
beau séjour au Shangri La qui aurait mérité un peu plus de standing
Pros:

petit déjeuner digne d'un shangri la parfait

Cons:

pas beaucoup de place autour de la piscine
certain membre de la réception ont un accueil à revoir

2026-04-22 • via Nuitee
G
GULLER ZEYNEP • solo_traveller • ag
9
2026-04-22 • via Nuitee
N
Nadeem • couple • pk
9
Very comfortable stay
Pros:

No complaints

Cons:

Nothing bad

2026-04-21 • via Nuitee
J
Jonathan • family_with_children • au
10
Excellent hospitality and facilities.
Pros:

The ambience and staff. Staff were all very helpful and friendly.

Cons:

nothing. everything was good.

2026-04-20 • via Nuitee
S
SAFIA • couple • fr
10
2026-04-20 • via Nuitee
J
jin jin • solo_traveller • my
10
2026-04-19 • via Nuitee
V
Vasfiye Ozgen • solo_traveller • tr
10
2026-04-19 • via Nuitee
S
Shireen • family_with_children • au
10
Amazing and friendly staff who are always greeting with a smile. Clean rooms and peaceful environment
Pros:

Very clean and friendly staff. Amazing restaurants with good . Conveniently located and easily accessible for transportation , shopping and dining

Cons:

Everything was amazing

2026-04-18 • via Nuitee
X
Xuan Ni • couple • au
6
2026-04-18 • via Nuitee
L
Law • couple • my
9
2026-04-18 • via Nuitee
A
Amber • solo_traveller • gb
10
I can't wait to return
Pros:

This is a beautiful hotel and is within walking distance from several main attractions. The staff are incredibly friendly and helpful. It's a brilliant hotel for a very reasonable price.

2026-04-18 • via Nuitee
H
Haake • solo_traveller • de
10
2026-04-18 • via Nuitee
P
pascal_1963 • solo_traveller • fr
10
Pros:

Le top du luxe, à un prix d'un 2 ou 3 étoiles à Paris..
Salle de fitness avec un matos de ouf !
Un autre monde

Cons:

Rien

2026-04-17 • via Nuitee
D
Dmitrii • couple • ru
9
Pros:

Номер отличный, большой, чистота идеальная. Завтраки впечатляют своим качеством и огромным ассортиментом. Клубная зона очень комфортная.

Cons:

Единственный минус - это кондиционер прямо напротив кровати и никак его не перенастроить

2026-04-17 • via Nuitee
C
Colm • solo_traveller • au
10
Superb
Pros:

Staff, breakfast, rooms, cleanliness, facilities - Breakfast was amazing.

Cons:

Nothing.

2026-04-17 • via Nuitee
K
Kotov • solo_traveller • ru
7
2026-04-16 • via Nuitee
H
Hans • solo_traveller • nl
8
2026-04-16 • via Nuitee
F
Flavia Muresan • couple • ro
10
Excepțional
Pros:

Totul

Cons:

Nu există ceva să nu-mi fi plăcut

2026-04-15 • via Nuitee