Tropical Garden Hotel

Hotels
8.9 (380 reviews)
Calle Dankers, Puntarenas , Jacó , cr

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Excellent location
Comfortable rooms
Cons:
Customer service availability
Minor issues with amenities

Categories

Cleanliness
9.03
Multiple reviews highlight the cleanliness of the facilities, indicating a strong sentiment in this category.
Service
8.8
While some reviews mention issues with reception availability, positive comments about staff friendliness balance the sentiment.
Location
9.54
Reviews frequently praise the location as central and convenient, contributing to a very positive sentiment.
Room Quality
8.79
Guests appreciate the comfort and amenities in the rooms, though some mention minor issues.
Amenities
8.72
Facilities are well-regarded overall, with only minor points of contention regarding the pool and dining options.
Value for Money
8.78
No significant negative comments, indicating a reasonable value for the level of service provided.
Food and Beverage
8.33
Limited feedback on food quality suggests an average experience with potential improvements.
Overall Experience
9.2
The overall sentiment expressed in reviews suggests guests enjoyed their stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:09

Property Description

Experience Nature and Beach Harmony

In the heart of Jaco, the Tropical Garden Hotel offers a unique blend of nature and beach vibes. Our green areas house diverse native flora and fauna, creating a tranquil atmosphere with butterflies, iguanas, and birds.

Unwind and Explore

Enjoy a range of amenities including a spacious outdoor pool, BBQ ranch, Free WiFi, and 24/7 security. With private beach access, free parking, and pet-friendly rooms, we cater to all your needs.

Discover Jaco's Charms

Explore Jaco's attractions on foot and indulge in local cuisine, shopping, surfing, and adventure activities like waterfalls, bird watching, and horseback riding. Let us guide you to the best experiences Jaco has to offer.

Book your stay at the Tropical Garden Hotel for a memorable tropical getaway!

Important information:

Maximum 2 small pets are allowed and there is a flat fee of $10 per pet for the stay, plus they must be registered when you make the reservation. "See pet regulations"
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.9
Based on 380 reviews
Cleanliness: 9.03
Service: 8.8
Location: 9.54
Room Quality: 8.79
Amenities: 8.72
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.2
K
KYMC solo_traveller cr
9
2026-06-06 via Nuitee
M
montero solo_traveller cr
10
Pros:

Las habitaciones huelen rico y limpias a cloro

Cons:

El zancudero que hay debería de fumigar las matas porque si es demasiado mosquito

2026-06-06 via Nuitee
L
Leonie solo_traveller nz
8
Pros:

Spacious room with kitchen facilities. Close to beach.

Cons:

Could not pay with credit card. Cards would not work on their system despite using same cards immediately before and after trying to pay. Hotel insisted it was our cards and not their system which was nonsense. Would not let us into our room until we got cash from an ATM and paid. The hotel needs better systems and attitude.

2026-06-05 via Nuitee
J
Jhaydelin solo_traveller cr
10
Pros:

La habitación

Cons:

Todo bien

2026-06-04 via Nuitee
V
viveca solo_traveller cr
9
Pros:

Excellent place , surrounded by nature

Cons:

Everything was lovely

2026-05-31 via Nuitee
N
Nam solo_traveller us
10
Great hideaway, well-priced gem in heart of Jaco
Pros:

I've been to Jaco twice now and never saw this hotel, mainly because it's in an alleyway that is easy to miss if you don't pay attention. I'm VERY HAPPY to have stayed there! This hotel is rather simple, in that there are no "luxury" amenities like infinity pools, bar pool, exotic gardens, etc. but that's what makes it so special. You get good-sized rooms (bungalow style), each a unit in itself, with a small kitchen with big fridge and bar-like seating counter. Bathroom could be a bit bigger, but shower is plenty big. Plenty of windows and AC works fine. TV was present but I never turned it on. Nice sitting area in front with rattan chairs and table. Pool was small but nice to take a dip in, and the garden area around the complex was relaxing and gave a peaceful ambience to the property, especially when you consider that it lies in the heart of bustling Jaco! Finally, the price paid for the location was excellent. The beach is only a two minute walk from the hotel, maximum. Jaco's main strip is half a block away, so position is exceptional. Overall, I'll be looking for Tropical Garden Hotel when I return to Jaco. Without hesitation.

Cons:

My only complaint is that the room needs more lighting in the bedroom area. The kitchen and bathroom are plenty bright but there's only a small tableside lamp to light the entire bed area! Not sufficient. The kitchen lights do illuminate the bedroom but it's still dark to read there. A simple light above the bed, or on the fan, would be needed.

2026-05-30 via Nuitee
C
Celeste extended_group ar
8
Pros:

La cabaña es hermosa, la pileta bella. Todo muy ordenado. El lugar hermoso. Muy buena ubicacion.

Cons:

Nos gusto todo.

2026-05-30 via Nuitee
C
Carolina solo_traveller cr
8
Pros:

Ubicación

Cons:

La piscina descuidada

2026-05-29 via Nuitee
J
Jessie couple cr
10
Excelente lo recomendaría por 1000
Pros:

El lugar está súper céntrico, muy bonito tranquilo y cómodo, muy amables

2026-05-29 via Nuitee
E
Erika solo_traveller cr
9
Comodidad y buen precio - hermosa vista
Pros:

La ubicación y comodidad

Cons:

El trato del personal puede ser más cordial

2026-05-29 via Nuitee
J
juan solo_traveller cr
10
Pros:

La ubicación

2026-05-26 via Nuitee
C
Carlos couple cr
6
Todo muy bien, pero si llega de noche, se encontrará con un guarda de seguridad malencarado y descortés.
Pros:

La ubicación a 50 metros de la playa

Cons:

El guarda que lo recibe a uno si hace el check in en la noche NO CONOCE LO QUE ES UNA BUENA ATENCIÓN AL CLIENTE, deberían de enviarlo a que lleve un curso de Atención al Público. Además, al llegar en horario fuera deberían oficina, el que atiende es el guarda y no le aclaran que ÚNICAMENTE se le puede pagar con efectivo y se puso muy malcriado.

2026-05-24 via Nuitee
Q
Quinty couple nl
8
Heerlijk verblijf met schoon zwembad
Pros:

Heerlijke kamer, alle voorzieningen om te koken, dichtbij de hoofdstraat, weinig last van geluid, lekker zwembad, veel vogels en leguanen in de tuin

Cons:

Wel veel muggen rond het zwembad

2026-05-24 via Nuitee
P
Paula couple cr
10
Comodidad
Pros:

Son pet friendly, además de que la habitación nos pareció súper linda, nos gustó mucho la ubicación y lo que ofrece.

Cons:

Nothing

2026-05-21 via Nuitee
M
Mario Ampie solo_traveller cr
10
2026-05-20 via Nuitee
S
Steve solo_traveller ca
7
2026-05-19 via Nuitee
P
Panupong couple th
7
Communication could have been improved.
Pros:

Very close to the beach and city centre. So walkable.

Cons:

Communication for late check-in is very confusing. We have not been communicated in advance that they would not be able to pay by credit card outside normal check-in hours. We find it a bit strange to be asked to hand over cash in USD to the security guard in the middle of the night without getting any receipt in return.

2026-05-17 via Nuitee
A
Anna couple us
9
Wonderful, quiet spot by beach in Jaco!
Pros:

Pool and property were so quiet! Staff were very kind as well. We enjoyed looking for iguanas and geckos outside. AC is great and the rooms were very clean. We ate out but there is a fridge and kitchenette in the rooms, so you could cook something if you like.

Cons:

Lots of mosquitos - bring bug spray!

2026-05-16 via Nuitee
D
Damin solo_traveller us
8
2026-05-15 via Nuitee
S
Sebastian Modus solo_traveller de
8
2026-05-14 via Nuitee