Best Western Ottumwa Inn & Suites

Hotels
•
Best Western
7.2 (252 reviews)
2813 N Court Rd , Ottumwa , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
5.85
Multiple reviews mentioned unclean rooms and issues with cleanliness.
Service
8.31
Staff was polite, friendly, and accommodating in several reviews.
Location
8.35
Good location for needs, with access to dining options.
Room Quality
6.31
Some rooms had issues like bad smells and maintenance needed.
Amenities
6.84
Certain amenities like the pool were unavailable, affecting the experience.
Value for Money
7.8
Decent value for the price compared to expectations.
Food and Beverage
7.35
Breakfast variety was mentioned positively in reviews.
Overall Experience
6.82
A mix of good and poor experiences, ultimately creating a fair stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:17

Property Description

Convenient Location in Ottumwa
Best Western Ottumwa Inn & Suites offers a range of amenities for a comfortable stay. Indoor Pool and Fitness Centre provide relaxation and exercise options. Complimentary Breakfast including gluten-free options ensures a great start to the day. Book your stay now at Best Western Ottumwa Inn & Suites for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OTM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 252 reviews
Cleanliness: 5.85
Service: 8.31
Location: 8.35
Room Quality: 6.31
Amenities: 6.84
Value for Money: 7.8
Food and Beverage: 7.35
Overall Experience: 6.82
M
Monique • extended_group • us
5
2026-05-04 • via Nuitee
C
Caroline • couple • ca
6
2026-03-15 • via Nuitee
G
Gavin • couple • us
7
2026-03-09 • via Nuitee
H
Hector • couple • us
8
2026-03-06 • via Nuitee
C
Carman • couple • us
7
Pros:

Smelled nice ..staff was very accommodating

Cons:

Room could have been a little cleaner in areas

2026-01-20 • via Nuitee
M
Ma Berta • family_with_children • us
6
Agusto pero no lo mejor
Pros:

No había quien estuviera limpiando ahí y nesecitaba is jugo y nunca pudimos hagarrar

Cons:

El cuarto es el 3er piso y olía un humo de cigarro yo dormí en el sofá cama y se sentía el olor muy intenso

2026-01-19 • via Nuitee
R
Roger • solo_traveller • us
6
2026-01-19 • via Nuitee
O
omer • solo_traveller • sa
8
2026-01-12 • via Nuitee
O
omer • solo_traveller • sa
8
2026-01-12 • via Nuitee
L
Lundy • family_with_children • us
10
2025-12-26 • via Nuitee
J
Juan • extended_group • us
8
2025-10-26 • via Nuitee
J
Jay • solo_traveller • us
6
Okay for a place to take a shower and get some sleep.
Pros:

Overall decent value. Location was good for my needs. Staff was polite and helpful.

Cons:

Very “tired.” Looked like owner is doing the minimum to keep it functioning. Paint flaking on ceiling in shower; missing hooks behind bathroom door; television had screen streaking. Could use some upgrades and refurbishing:

2025-10-21 • via Nuitee
J
Justin • couple • us
7
It was adequate and comfortable.
Pros:

Well lit parking area in a clean neighborhood.

Cons:

The elevator is aging and is starting to hitch when changing floors.

2025-10-19 • via Nuitee
N
Nancy
10
Pros:

It was a very nice place. For the price we got much more than we were expecting.

2025-10-11 • via Nuitee
T
Terri • couple • us
8
Descent stay and price was good.
Pros:

Good location and nice breakfast.

Cons:

The room was cleaned with a cleaner that smelled bad. Everything of mine smelled like it by the time I left. Asked for fresh towels be given daily got them once and had to go down and ask for them other time.

2025-09-29 • via Nuitee
S
Shawna • family
10
Pros:

Staff was friendly and accommodating! Room was clean. No complaints from me!

2025-09-21 • via Nuitee
T
Thomas
10
Pros:

The staff was extremely friendly and I felt like I was valued in picking the Best Western for my stay.

2025-09-08 • via Nuitee
J
Jeff • solo_traveller • us
6
Excellent staff, very average facility
Pros:

Nothing special, but I don’t need or expect special.

Cons:

The mattress has a slight moldy smell, but the room also had slight odors of cleaning agents, like they are trying to overcome the stale odors

2025-09-04 • via Nuitee
M
Matthew • family
10
Pros:

It turned out to be very quiet even though there were two or three bus loads of teenagers on a sports related trip.
It is just across the street from two very nice eating establishments.

2025-09-03 • via Nuitee
F
farawayfrombelmond • Family • Belmond, Iowa
10
Check-in went smoothly. Had a short wait before getting checked in. Room was clean. Bed was comfortable. Breakfast was good, sev
Pros:

Check-in was good once it was my turn. The lady who checked me in was friendly. Clean room. Bed was comfortable. Breakfast had many choices to choose from.

2025-08-19 • via Tripadvisor