Best Western Ottumwa Inn & Suites

Hotels
•
Best Western
7.2 (270 reviews)
2813 N Court Rd , Ottumwa , us
+1 641-682-0000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
5.85
Multiple reviews mentioned unclean rooms and issues with cleanliness.
Service
8.31
Staff was polite, friendly, and accommodating in several reviews.
Location
8.35
Good location for needs, with access to dining options.
Room Quality
6.31
Some rooms had issues like bad smells and maintenance needed.
Amenities
6.84
Certain amenities like the pool were unavailable, affecting the experience.
Value for Money
7.8
Decent value for the price compared to expectations.
Food and Beverage
7.35
Breakfast variety was mentioned positively in reviews.
Overall Experience
6.82
A mix of good and poor experiences, ultimately creating a fair stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:17

Property Description

Convenient Location in Ottumwa
Best Western Ottumwa Inn & Suites offers a range of amenities for a comfortable stay. Indoor Pool and Fitness Centre provide relaxation and exercise options. Complimentary Breakfast including gluten-free options ensures a great start to the day. Book your stay now at Best Western Ottumwa Inn & Suites for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OTM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 270 reviews
Cleanliness: 5.85
Service: 8.31
Location: 8.35
Room Quality: 6.31
Amenities: 6.84
Value for Money: 7.8
Food and Beverage: 7.35
Overall Experience: 6.82
R
Raul • couple • us
10
2026-08-31 • via Nuitee
A
Ashley • extended_group • au
9
2026-08-27 • via Nuitee
T
Tewolde • family_with_children • us
10
2026-08-25 • via Nuitee
L
Leslie • solo_traveller • us
9
2026-08-17 • via Nuitee
A
Aaron • solo_traveller • us
10
2026-08-15 • via Nuitee
J
Julie • couple • us
5
We weren't able to complete this trip. Booking.com said they would work on getting a refund for me.
Cons:

I wasn't able to make it, and didn't receive any refund.

2026-07-20 • via Nuitee
F
Fanny • couple • us
7
2026-07-18 • via Nuitee
B
Billy • couple • us
10
Pros:

It was was great the biscuit tasted good and fresh

2026-07-12 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-07-02 • via Nuitee
R
Rupe • family_with_children • us
7
Pros:

The size of the room was spacious for a toddler

Cons:

We had a ton of ants in our room unfortunately

2026-07-01 • via Nuitee
L
Louis • solo_traveller • us
7
2026-06-23 • via Nuitee
B
Berner • solo_traveller • us
6
Pros:

Staff was amazing, very friendly and helpful.

Cons:

Sheets weren't changed, room wasn't cleaned at all during stay, there wasn't much parking.

2026-06-22 • via Nuitee
D
Dinning • solo_traveller • us
10
2026-06-22 • via Nuitee
C
Carman • solo_traveller • us
9
2026-06-16 • via Nuitee
M
Michael • solo_traveller • us
7
2026-06-09 • via Nuitee
M
Mackenzie • family_with_children • us
7
2026-06-05 • via Nuitee
T
Terri • couple • us
8
Not one of Best Western’s best.
Pros:

Convenient location

Cons:

Bathroom had mold and dirt near tub and wall near toilet looked like someone missed and fan was very dirty. Bedding very thin and blanket barely covered bed.

2026-05-25 • via Nuitee
2
281dianew • Couples • Appleton, Wisconsin
10
good sleep
Pros:

the hotel was just fine. Only disappointment was that there were no restaurants close by to go for supper. But that is not their fault.
Rooms were fine, didn't notice any road noise

2026-05-21 • via Tripadvisor
M
Monique • extended_group • us
5
2026-05-04 • via Nuitee
C
Caroline • couple • ca
6
2026-03-15 • via Nuitee