Best Western Ottumwa Inn & Suites

Hotels
•
Best Western
7 (165 reviews)
2813 N Court Rd , Ottumwa , US
+1 641-682-0000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good price / value for money
Convenient location
Spacious rooms (noted for families)
Fresh-tasting breakfast biscuit (single mention)
Cons:
Serious cleanliness issues (hairs, mold, unclean rooms, ants)
Bed / bedding uncomfortable and thin
Rooms sometimes not cleaned / sheets wet
Unpleasant smell and slimy-feeling water reported
Limited parking and an old/scary elevator
Poor breakfast eggs reported
Noise from neighbors affecting sleep

Categories

Cleanliness
3.5
Multiple reports of hairs, mold/dirt in bathroom, wet/unclean sheets, ants in room, slimy-feeling water and a funky smell — overall cleanliness is a serious concern.
Service
9.5
Staff repeatedly described as very friendly, amazing and helpful; staff availability and responsiveness are strong positives in the reviews.
Location
8
Location described as convenient and quiet with minimal road noise, though a few guests noted there were no nearby restaurants for evening meals.
Room Quality
4
Rooms had issues: uncomfortable bed, very thin bedding, rooms described as cold with only a sheet, and reports of rooms not being cleaned or sheets feeling wet.
Amenities
7
Basic amenities generally present but mixed feedback: elevator described as scary, limited parking and a dirty fan reported, otherwise standard for the hotel tier.
Value for Money
8.5
Multiple reviewers noted the price was good and the hotel was a reasonable value for the cost.
Food and Beverage
6.5
Mixed comments on F&B: one report of poor breakfast eggs, but another positive mention of a fresh-tasting biscuit; overall slightly below average.
Overall Experience
9
Mixed overall: excellent service and good value stand out, but significant cleanliness and room-quality issues negatively impacted stays for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location in Ottumwa
Best Western Ottumwa Inn & Suites offers a range of amenities for a comfortable stay. Indoor Pool and Fitness Centre provide relaxation and exercise options. Complimentary Breakfast including gluten-free options ensures a great start to the day. Book your stay now at Best Western Ottumwa Inn & Suites for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OTM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7
Based on 165 reviews
Cleanliness: 3.5
Service: 9.5
Location: 8
Room Quality: 4
Amenities: 7
Value for Money: 8.5
Food and Beverage: 6.5
Overall Experience: 9
佐知子 • couple • jp
8
2026-10-24 • via Nuitee
J
Joseph • couple • us
4
Car sleeping is better
Pros:

Very little

Cons:

Elevator was scary. Hairs around my sink. Funky smell each time I would enter my room. Very cold with only a sheet and very thin bedspread. Uncomfortable bed. The water felt slimy on my skin. The breakfast eggs were like a salt lick.

2026-10-19 • via Nuitee
C
Crystal • solo_traveller • us
10
It was very comfortable and the price was good
Pros:

Staff are always very friendly. Hotel has always been clean. Staff are always available and helpful.

2026-10-16 • via Nuitee
F
Fanny • couple • us
8
2026-10-14 • via Nuitee
T
Troy • extended_group • us
6
2026-10-13 • via Nuitee
J
Jessi • extended_group • us
6
A place to lay my head down.
Pros:

The price was good.

Cons:

The room was a little dirty. The sheets felt wet when I got in. The second night the neighbors kept waking me up all night with their laughing and talking. So I didn’t get much sleep.

2026-09-06 • via Nuitee
M
Michael • couple • au
3
2026-09-06 • via Nuitee
R
Raul • couple • us
10
2026-08-31 • via Nuitee
A
Ashley • extended_group • au
9
2026-08-27 • via Nuitee
T
Tewolde • family_with_children • us
10
2026-08-25 • via Nuitee
L
Leslie • solo_traveller • us
9
2026-08-17 • via Nuitee
A
Aaron • solo_traveller • us
10
2026-08-15 • via Nuitee
J
Julie • couple • us
5
We weren't able to complete this trip. Booking.com said they would work on getting a refund for me.
Cons:

I wasn't able to make it, and didn't receive any refund.

2026-07-20 • via Nuitee
F
Fanny • couple • us
7
2026-07-18 • via Nuitee
B
Billy • couple • us
10
Pros:

It was was great the biscuit tasted good and fresh

2026-07-12 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-07-02 • via Nuitee
R
Rupe • family_with_children • us
7
Pros:

The size of the room was spacious for a toddler

Cons:

We had a ton of ants in our room unfortunately

2026-07-01 • via Nuitee
L
Louis • solo_traveller • us
7
2026-06-23 • via Nuitee
B
Berner • solo_traveller • us
6
Pros:

Staff was amazing, very friendly and helpful.

Cons:

Sheets weren't changed, room wasn't cleaned at all during stay, there wasn't much parking.

2026-06-22 • via Nuitee
D
Dinning • solo_traveller • us
10
2026-06-22 • via Nuitee