The Victoria Falls Hotel

Hotels
8.9 (305 reviews)
1 Mallet Drive, Victoria Falls , Victoria Falls , zw

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Clean facilities
Superb food
Cons:
Dated room decor
Overpriced drinks
No entertainment options
Bad communication about shuttle services

Categories

Cleanliness
8.98
Clean and well maintained, as mentioned in the reviews.
Service
9.45
The staff are described as friendly and efficient, contributing to a positive experience.
Location
9.49
Excellent location near Victoria Falls, with multiple mentions of beautiful views.
Room Quality
8.24
Some reviews indicate that rooms are dated and noise from plumbing is an issue.
Amenities
8.67
The pool area and dining options were highlighted, but some amenities like the gym and entertainment options received criticism.
Value for Money
7.93
Feedback indicates drinks are overpriced and there are complaints about entertainment, suggesting concerns about value.
Food and Beverage
9.48
Food was described as superb with multiple dining options.
Overall Experience
8.95
Overall sentiment is positive despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:59

Property Description

Luxurious Edwardian-Style Accommodation with Spectacular Views

Unmatched Amenities: The Victoria Falls Hotel boasts an outdoor swimming pool, a restaurant with various dining options, and a terrace for guests to unwind and enjoy the breathtaking views of Victoria Falls.

Elegant Rooms and Suites: Each air-conditioned room and suite is equipped with modern amenities such as an in-room safe, minibar, satellite TV, and free WiFi. Guests can also enjoy the convenience of en suite bathrooms and some rooms even feature separate seating and dining areas.

Ultimate Relaxation and Recreation: Indulge in pampering at the beauty spa, stay active at the fitness centre, or explore activities like art galleries and mini-golf. Whether you seek relaxation or adventure, The Victoria Falls Hotel offers something for everyone.

Experience luxury and comfort at The Victoria Falls Hotel - Book your stay now for an unforgettable getaway!

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: VFA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 305 reviews
Cleanliness: 8.98
Service: 9.45
Location: 9.49
Room Quality: 8.24
Amenities: 8.67
Value for Money: 7.93
Food and Beverage: 9.48
Overall Experience: 8.95
M
martin • couple • gb
10
Great stay in an iconic hotel.
Pros:

The room was big, comfortable and very clean.
The staff were all very friendly and helpful.
The historical features.
A lovely setting.

Cons:

It would have been nice to be able to.walk more in the grounds towards the river as in the past.

2026-02-14 • via Nuitee
Y
Youngeun • family_with_children • gb
9
최고의 뷰
Pros:

너무 친절한 직원들이 인상깊습니다. 고풍스러운 인테리어에 아늑한 느낌이 들어서 편안한 휴식을 할 수 있었어요. 아이들과 커넥팅룸을 받아 편하게 이용할 수 있었던 것도 좋습니다.
식당은 정글정션과 스탠리 테라스를 이용했는데 모두 가격은 조금 있는 편이지만 서비스와 맛에 만족했습니다.
스탠리테라스 바깥쪽 정원에서 바라보는 빅토리아폴스의 뷰가 너무 멋있어서 다른 불편한 점은 잊게 만들어줍니다.
와이파이도 잘 터지고 하우스키핑도 훌륭합니다.

Cons:

도중에 정전이 몇번 일어나는 일이 발생합니다. 식당에서도 깜깜한 와중에 음식을 떠야했어요. 수영장은 야외에 있다보니 나뭇잎이나 벌레등이 떠있는 것이 좀 아쉽습니다. 가격이 상당히 비싼 편이라 낡은 시설이 좀 아쉬웠습니다. 욕조 수전 중 하나가 빠져서 사용하지 못했습니다. 낡은 시설 정비가 필요합니다.

2026-01-26 • via Nuitee
A
Anja • solo_traveller • de
10
2026-01-21 • via Nuitee
S
Samuel • couple • fr
8
L’hôtel typé colonial et super bien situé
Pros:

Établissement type colonial avec une vue imprenable sur les chutes.
Et la gentillesse de Edson.

Cons:

Manque un peu d’ambiance ( c’est tristounet ) Un peu de musique au bar serait appréciable

2026-01-20 • via Nuitee
C
christian • couple • fr
9
Tout bien sauf les renseignements
Pros:

Cadre exceptionnel !!!

Cons:

Les renseignements donnés à notre arrivée étaient tous faux. Restaurant fermés
Internet fonctionne avec difficultés etc etc

2026-01-20 • via Nuitee
J
Janet • extended_group • us
10
Kind and wonderful staff in a beautiful hotel right next to the falls. Loved every minute!
Pros:

The breakfast was AMAZING! They offered everything you can imagine and more and the location was absolutely beautiful.

2026-01-19 • via Nuitee
V
Viktor • family_with_children • cz
10
2026-01-19 • via Nuitee
J
Jennifer • couple • ke
9
2026-01-18 • via Nuitee
P
Pieter • family_with_children • za
9
2026-01-11 • via Nuitee
V
VK • family_with_children • nl
9
2026-01-09 • via Nuitee
M
Mark • couple • ke
10
A wonderful romantic getaway. I proposed to my girlfriend there. Amazing!!!
Pros:

The staff there were unbeatable, and everything else was just lovely.

Cons:

We liked absolutely everything.

2026-01-05 • via Nuitee
V
Vinayak • family_with_children • us
8
2026-01-04 • via Nuitee
A
ALVARO • couple • es
10
2026-01-01 • via Nuitee
J
Jeremy • solo_traveller • gb
9
2025-12-28 • via Nuitee
D
David • extended_group • za
8
2025-12-28 • via Nuitee
P
Philipp • couple • ch
8
2025-12-26 • via Nuitee
E
Ernest • couple • za
10
The Victoria Hotel and its surroundings are the most beautiful spot in Africa !
Pros:

The Hotel is an amazing blend of the Colonial Era and the modern African people.
The Hotel is like a museum of the Colonial past, and yet very smart and tastefully furnished..
The Zimbabwe people are wonderful : friendly, handsome and who provided an excellent service.

Cons:

Being bird-lovers, we would have liked to see some photographs or copies of old paintings of Zimbabwe's beautiful birds.
The animal presentations were splendid .

2025-12-24 • via Nuitee
T
Timothy • extended_group • za
8
2025-12-22 • via Nuitee
A
alanosw • Family • Maastricht, Limburg Province
10
The "Old Lady" delivers
Pros:

A wonderful "old lady" which has been kept in spectacular condition and is clearly one of the leading hotels in the world. Everyone was super efficient and friendly. A magic couple of days

2025-12-16 • via Tripadvisor
K
K9410DQchrish • Couples
6
Very disappointed with this hotel whose decor glorifies the days of British colonialism. Needs completely updating.
Pros:

This Hotel doesn't seem to have changed since the days of the British empire and seems to revel in the fact. Whilst you can't fault it's location it's rooms are dated.It advertises nightly African music but there is No entertainment currently. Tonight they closed the bar at 9.30 and it is basically dead after dinner with no option to go elsewhere nearby. Drinks are VERY overpriced for their captive audience. Not impressed with this supposedly 5 star Hotel. Very disappointed.

2025-12-15 • via Tripadvisor