Holiday Inn Mutare by IHG

Hotels
•
IHG
8.2 (23 reviews)
Cnr Aerodrome Rd/3rd Street, Mutare , Mutare , ZW
263-2064431

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Facilities

Meeting rooms
Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Clean facilities
Pleasant staff
Cons:
High food prices
No swimming pool availability

Categories

Cleanliness
8.59
The hotel was clean, although noise levels were quite high.
Service
9.06
Staff were pleasant and friendly but lacked knowledge about food pricing.
Location
9.1
Location is standard for this hotel tier, although noise levels affected the experience.
Room Quality
8.55
Room quality was decent but affected by noise and food smell.
Amenities
7.58
Misleading information about the swimming pool and high food service fees.
Value for Money
7.04
Extortionate fees for food service and lack of price transparency.
Food and Beverage
7.09
Breakfast pricing was shocking and uncommunicated.
Overall Experience
8.56
Mixed feelings due to cleanliness and value for money but pleasant staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:12

Property Description

Luxurious Spa Experience
Indulge in relaxation at the full-service spa and treat yourself to rejuvenation during your stay at Holiday Inn Mutare.

Delicious Dining Options
Experience a culinary delight at Hotspring Restaurant for lunch or dinner, enjoy 24-hour room service, and unwind with a drink at one of the 2 bars/lounges.

Convenient Amenities
Benefit from complimentary wireless internet access, a business center, and event facilities at this hotel. With easy access to Mutare's key attractions, make your stay both comfortable and convenient.

To experience a blend of luxury and convenience, book your stay at the Holiday Inn Mutare now!

Important information:

  • The seasonal pool will be open from January to December.
  • 24-hour pool access
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HRE

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

8.2
Based on 23 reviews
Cleanliness: 8.59
Service: 9.06
Location: 9.1
Room Quality: 8.55
Amenities: 7.58
Value for Money: 7.04
Food and Beverage: 7.09
Overall Experience: 8.56
A
Ann Marie • family
6
Pros:

Functioning the aircon took some time, the extortionate fees for the food service was a put off. Breakfast in the morning was stipulated at $30\person and was quite a shock. Non of their menus have prices, and forces customers to pay that fee. Eating there for a day could result in more than $90/person per day, at the end of your stay, the amount you would pay for food would outweigh the price for the accommodation. There is mention of a swimming pool, adding value to their ranked system as an intercontinental hotel, however this was far from true, with many staff not being transparent about the fact that there is no swimming pool at this hotel, the area used to extend the rearaurant. We were informed that, the pool was out of service for winter, just to be made aware that there was no pool on our last day. The wifi was a problem as it was an unsecured network, and created issues with payment, where we had to get cash externally to pay for meals.
The hotel was clean, though noise levels were quite high, with late night revellers akin to bar level as wel as the early mroning kitchen staff, with the banging and clattering waking one up quite early. The smell of the cooking food permeating into the room. Staff were pleasant and friendly, however they equally did not have the knowledge to forward valuable information about food pricing and were participants in accepting that $30\person was a reasonable price to be slapped with, without prior impression of pricing.

2025-09-09 • via Nuitee
M
Mpumelelo
10
Pros:

Very comfortable and exceptionally clean rooms, food was excellent

2025-06-07 • via Nuitee
N
Naboth
10
Pros:

Spot on on everything. This is the only Holiday Inn where a manager called to ask if we checked in smoothly and if we need anything etc

2025-06-06 • via Nuitee
E
Ernest
10
Pros:

Excellent service in a quiet environment.

2025-03-12 • via Nuitee
N
Narine • family_with_children
8
Pros:

Great location..staff were excellent and addressed the minor issues we encountered promptly and effortlessly with a great attitude.

2024-12-21 • via Nuitee
D
daniel • family_with_children
10
Pros:

The aircon didn’t work at arrival for all the rooms due to them using a small generator. However, very nice, clean, safe, manager addressed all our issues and concern. They switched to the big generator as soon as I complained within a few hours.

2024-12-20 • via Nuitee
G
Gift • partner
10
Pros:

Hotel staff were very professional.
Room was spacious and had an excellent view of the city.

2024-09-19 • via Nuitee
P
Peter
10
Pros:

Clean; staff was very courteous and helpful.

2024-08-15 • via Nuitee
C
Clifford • family_with_children
8
Pros:

A great place for a holiday

2024-05-10 • via Nuitee
N
Natasha
8
Pros:

It’s a nice place for a weekend gate away

2023-11-29 • via Nuitee
K
Kim
10
Pleasant Stay
Pros:

Friendly staff and good restaurant

2023-10-27 • via Nuitee
M
Maxwell
8
Friendly environment
Pros:

An amazing environment full of friendly and professional members of staff. I really felt at home.

2023-09-13 • via Nuitee
M
Margaret • family
10
Pros:

Hot water in shower Luke warm at best

2023-05-04 • via Nuitee
N
Nomonde • partner
8
Pros:

Overall good and comfortable place to stay

2023-05-02 • via Nuitee
M
Mike
10
Magnificent
Pros:

It was amazing. Cleanliness was excellent throughout my stay

2022-12-27 • via Nuitee
D
Dinah
8
Pros:

Property in excellent form and staff courteous

The breakfast was disappointing

2022-07-18 • via Nuitee
M
Melania
8
Pros:

Excellent customer service.

2022-05-13 • via Nuitee
V
Verified traveler • self
10
Pros:

It was great. Excellent service from all the staff I interacted with

2021-04-15 • via Nuitee
N
Nherera • family
8
Pros:

The Hotel was very clean and is centrally located in Mutare.

2020-03-22 • via Nuitee
V
Verified traveler
4
No privacy at all
Pros:

The staff opened the door while I was in the room. The reception said that I had no tag of 'Do not disturb' on my door that's why. I was alone but what if you were with your girlfriend. It seems that the hotel no has feeling of sorry for this.

2020-02-14 • via Nuitee