Fiesta Americana - Merida

Hotels
•
Fiesta Americana Hotels and Resorts
9.2 (141 reviews)
Paseo Montejo No. 451, Esq. Av. Colon Col. Centro, Mérida, YUC, 97000 , Mérida , MX
52-99-99421111

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Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Electric car charging station
Comprehensive recycling policy
Health club
Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Old facilities
Air conditioning issues
Noise from construction

Categories

Cleanliness
8.25
Some areas of the hotel and rooms are looking old and not kept up.
Service
9.72
The staff is very friendly and attentive, providing good service.
Location
10
Best location to anything, restaurants, bars, and cafes in the heart of the main avenue.
Room Quality
8.71
Rooms are somewhat outdated and have issues such as air conditioning problems.
Amenities
9.24
Facilities and amenities are adequate but need updates.
Value for Money
8.2
Hotel is perceived as overpriced for the quality offered.
Food and Beverage
9.75
Great delicious breakfast, although at a separate cost.
Overall Experience
9.74
Overall, hotel was nice despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:13

Property Description

Escape to Fiesta Americana - Merida, where luxury meets comfort in the heart of Mérida.

Indulgent Spa Experience
Relax and rejuvenate at our full-service spa, offering a range of soothing massages and body treatments designed to restore balance and tranquility.

Exquisite Dining Options
Savor authentic Mexican cuisine at Regional Yucateco, or indulge in 24-hour room service. Our coffee shop/café and bar/lounge ensure that your cravings are always satisfied.

State-of-the-Art Amenities
Enjoy complimentary Wi-Fi, an outdoor pool, health club, and business facilities that cater to both leisure and corporate travelers. Free valet parking adds to the convenience, making your stay as effortless as possible.

Don’t miss out on your chance to experience all that our hotel has to offer—book your stay today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9.2
Based on 141 reviews
Cleanliness: 8.25
Service: 9.72
Location: 10
Room Quality: 8.71
Amenities: 9.24
Value for Money: 8.2
Food and Beverage: 9.75
Overall Experience: 9.74
E
Eduardo • extended_group • mx
1
2026-05-16 • via Nuitee
M
Mary • couple • us
10
Excellent
Pros:

The staff was extremely polite and helpful, especially Evelyn in the fiesta club, Luis in the fiesta club, along with gentleman who worked in the morning in the fiesta club...I don't recall his name...also Julian and Gaspar the bell hops who attended the guests at the bottom of the escalators to the front entrance...the entire staff was lovely.

2026-05-15 • via Nuitee
O
OSCAR • family_with_children • mx
1
UNA DECEPCIONANTE PORQUERIA CON GERENCIA DE PACOTILLA
Pros:

TODO SE HECHO A PERDER

Cons:

SIENDO CLIENTE DE MUCHOS AÑOS, AL DIA SIGUIENTE DE MI LLEGADA (ESTANCIA DE 3 NOCHES) ME COMUNICAN QUE NO HAY AGUA, CON PROMESAS DILATORIAS NO LLEGA EL SUMINISTRO EN TODO EL DIA, REGRESANDO DE PLAYA, ME OFRECEN EN GERENCIA, CUBETAS PARA BAÑARME¡¡, AL RECLAMO AL GERENTE, SE CONCRETA A DECIR QUE LO LAMENTA Y NADA PUDE HACER, OFRECIENDOME NO COBRAR ESA NOCHE QUE NI AUN HABIA CONCLUIDO Y CON SERVICIOS NULOS EN TODO EL DIA, "SIMPLEMENTE SI GUSTA IRSE NO LE COBRARE ESTA NOCHE", FALÑTABA MAS SEMEJANTE ATENCION DE ESTE TIPO , NINGUN OFRECIMIENTO DE ELEMENTAL CORTESIA PARA EL HOSPEDAJE, QUE AL MENOS HUBIERA GARANTIZADO LA NOCHE EN OTRO HOTEL DE LA MISMA CATEGORIA, O UN DESCUENTO EN MI NOCHE ANTERIOR POR TANTO INCOVENIENTE ,Y ALGUNA VOLUNTAD DE RESARCIR LA BRUTAL IBNCOMODIDAD .
TUVE QUE SACAR MI EQUIPAJE COMO PUDE PARA TRASLADARME CON MI FAMILIA A LAS 22 HRS DE ESE DIA AL HYATT DE ENFRENTE, A ESTE TIPO SE OLVIDO QUE NO ERA SOLO LA DUCHA, SINO TAMBIEN LOS SERVICIOS SANITARIOS, CON EL RIESGO CONTAMINANTE, Y ASI TENIAN CUBETITAS EN LOS BAÑOS DE TODO EL EDIFICIO, MAS EL CINISMO DE SEGUIR RECIBIENDIO HUESPEDES CON LA FALSA PROMESA DE QUE RESOLVERIAN EL PROBLEMA.
MAS QUE MOLESTA, ATROPELLADA Y ABUSIVA ESTA SITUACION, QUE TRADUCE GERENCIA INEPTA E INCAPAZ, Y DESDE LUEGO INSTALACIONES VIEJAS SIN ADECUADO MANTENIMIENTO, SITUACION QUE HARE DE CONOCIMIENTO AL AREA CENTRAL DE LA CADENA . SIMPLEMENTE NO VALLAN¡UN ASCO CON NULA ATENCION

2026-05-14 • via Nuitee
S
Shelbyplace • Business • Saint Paul, Minnesota
10
Upscale hotel, great rooms and service, food not as good
Pros:

Very nice hotel, good location, rooms are comfortable and well-appointed, staff is very friendly. Restaurants were not as good.

2026-05-13 • via Tripadvisor
D
Diana • solo_traveller • se
10
Excellent
Pros:

Everything except checking in and out

Cons:

They made me pay for things I hadn't taken from the mini bar

2026-05-10 • via Nuitee
J
James • extended_group • ca
7
2026-05-08 • via Nuitee
P
Pema D • solo_traveller • nl
8
Pros:

It is a very beautiful hotel, specially the lobby. Everything looks very elegant and beautiful. Staff was very friendly and polite.

Cons:

I asked for a quiet room but it turned out to be very noisy. You could hear all the traffic from the street and at 6 am they start with music at the lobby that you can hear from your room.
I went to a international congress with more than 1500 people. This hotel was the official hotel for this congress. People coming to the congress could get a discount for the rooms that also included breakfast. Since I booked with time in advance I booked without any discount. Once I explained that I was part of the congress and if I could get discount for breakfast they refused. Breakfast was 27 euros per person! I feel that even if they made me a small discount I would have felt seen and understood but for them I was just one more number. Breakfast was not that great for that price either.

2026-05-07 • via Nuitee
D
Dina • solo_traveller • mx
10
Pros:

El personal muy amable, se acordaban de mí y mí apellido de casada, todos muy amables desde el que te recibe, meseros, todos en general, te hacen sentir en casa

2026-05-07 • via Nuitee
S
Sandra • couple • us
5
N/a
Pros:

Location

Cons:

Air condition is broken all the time

2026-05-05 • via Nuitee
A
Alma • solo_traveller • bz
10
2026-05-05 • via Nuitee
M
Mauro • couple • it
9
2026-05-04 • via Nuitee
Z
Zoltan • solo_traveller • hu
10
2026-05-04 • via Nuitee
D
DianitaLV • couple • mx
4
La estancia pudo haber sido mucho mejor.
Pros:

Habitación cómoda y ubicación perfecta.

Cons:

Notificaron de un mantenimiento que involucraba la suspensión del servicio de agua en todo el hotel. Notificaron la madrugada del día en el que harían el mantenimiento, el corte de agua sería por 5 horas durante la mañana. La realidad es que el hotel estuvo SIN agua todo el día, el servicio se restableció hasta las 11 de la noche!!! Penosa situación para un hotel calificado como 5 estrellas. Entendemos que puede haber imprevistos pero la situación puede manejarse mejor, en ningún momento actualizaban sobre la falta del servicio hasta que uno preguntaba, alrededor de las 10 de la noche ofrecieron la posibilidad de reubicarnos en otro hotel, lo cual pudieron haber hecho desde mucho antes!!! Gran falta de comunicación del personal hacia los huéspedes.

2026-04-29 • via Nuitee
M
Macarena • family_with_children • cl
10
Navidad en familia
2026-04-27 • via Nuitee
M
maritza • solo_traveller • us
7
2026-04-27 • via Nuitee
D
Derrick • solo_traveller • us
9
2026-04-25 • via Nuitee
G
Gilberto • extended_group • cr
10
Casi todo excelente.
Pros:

Atención y comida

Cons:

Habitación 503 no le servía el aire acondicionado. Reportamos y atendieron, pero no lo solucionaron. Siguió dañado.

2026-04-25 • via Nuitee
A
Angelica • solo_traveller • mx
10
Excelente 👌🏼
Pros:

Todo

Cons:

Nada

2026-04-24 • via Nuitee
C
CESAR • family_with_children • mx
9
Cómoda
Pros:

Muy buenas instalaciones personal, muy amable, buen bufete en el desayuno.

Cons:

Qué en domingo estaban taladrando en el transcurso de la mañana y se escuchaba todo en la habitación.

2026-04-22 • via Nuitee
H
Henry • couple • gb
3
Cons:

The noise from the generators at the pool ruins the whole experience. Even worse it’s audible from the rooms. Not really good form in this day and age

2026-04-21 • via Nuitee