Wingate by Wyndham Galveston Beachfront at the Seawall

The elevator wasn’t working great, no blankets or bedspread. I was freezing. The pillows were very very flat.
We went down for coffee at 6 and were told there was nothing until 7. It was weird. We just wanted coffee.

We didn't even stay. Checked in down the street. Stunk. Nasty toilet. Pubic hair on the seat. Trash in bathroom. Chair was covered in I don't even know what. We didn't even unpack. Walked in and left

The facilities were poorly maintained, the elevator didn’t work, the hot water was tepid at best, and the floors were not clean.

The management was rude, uninterested in assisting customers, and dishonest.

Many customers came in to complain, and I was only in the lobby for a short time. Management wouldn’t even listen let alone make reparations. An employee reported to the manager that an iron had been thrown out because it was so rusty that it stained the guest’s white dress - the manager instructed the employee to retrieve the iron and put it back!

Plumbing was broken in many rooms

No bed covers at all….. just one sheet.

I didn't like that we had to pay for parking.

The guy was rude. Charged more at the property. Added extra fees. Room was dirty and outdated. Only 2 towels for 4 people. Asked for 2 more towels and he yelled at my 17 yr old daughter and 16 yr old son. WOULD DEFINITELY NOT RECOMMEND STAYING HERE

There were no comforters in the room anywhere, only sheets and calling the desk at 10pm did no good and the 'be back in 5' sign was up for a while. Luckily, I had brought our own blankets. Also - the sheets on one of the beds had hair on them that was not mine upon arrival indicating that it had not been washed. There is a $100 deposit for debit card that is not advertised, but that is pretty standard for beach rooms. It's also now been 5 days and still have not released my $100 deposit. It's right between two restaurants and a residential street though so there is a fair bit of noise.

the attendant was not not receptive

They charge for parking when we were staying there. No blankets. The towels has a weird smell

Everything Desrespect, poor Public relations this young guy were calling to the manager and talk in his language infront me Rud careless of professionalism yo attend front desk

It was a MOTEL. And although the room had been recently remodeled, the rest of the hotel was not. Breakfast was horrible. And I’m not picky. Your choice of fruit loops, toast or make yourself waffles with no butter available and syrup kept running out because so many people were choosing to eat that only choice!
Ohhh and our beds did not have comforter or blankets. On a day it was freezing in Galveston!! And the worst pillows I have ever slept on. And I’m 63 years old!!

I probably had 12 emails and texts from them. That is excessive and I didn't feel free to block or ignore them because I did need the reservation.
The property seemed run down in general. The paint, cleanliness and amenities were shabby. There were no cups or blankets in the room, the breakfast bar was skimpy. In general, it just seemed like economy was the main priority in running this place.

It is very misrepresented by their photos on this platform. We went to the front desk to request extra pillows and we were told to come back in half an hour. Not even a “we will get them for you”. Their hospitality skills were lacking.
There was a leak under the sink so every time we opened the water we had to ensure we didn’t step on water.
The place was very old and lots of areas damaged and stained. Shaved hair bits in the side of the bathtub. Chlorine stains on the walls that made it look like a murder had happened there. Raggedy and bad.
This looked like a $50/night hotel.

They charge $15 for parking in a hotel you just rented a room with. The photos on booking.com are very misleading. Walls in the rooms have been patched up. Paint is peeling from the ceiling.