Embassy Suites by Hilton Austin Downtown South Congress

Hotels
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Embassy Suites Hotels
7.8 (518 reviews)
300 South Congress Avenue , Austin , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good breakfast
Cons:
Dated facilities
Cleanliness issues
Expensive parking

Categories

Cleanliness
6.99
Some rooms were mentioned as dated and having issues, impacting perception.
Service
8.46
Positive comments on staff friendliness and helpfulness, especially Kevin.
Location
8.5
Guests appreciated the proximity to downtown and the river walk trails.
Room Quality
7.45
Rooms were spacious, but issues with cleanliness and condition were noted.
Amenities
7.78
Breakfast included and good food options, though parking was criticized.
Value for Money
7.44
Some felt that the hotel was dated for the price paid.
Food and Beverage
7.99
Breakfast options were enjoyed, though there were some inconsistencies.
Overall Experience
7.76
Overall a decent stay, with positives outweighed by some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:16

Property Description

Luxurious Accommodation
Located in Austin, just steps away from Shoal Beach, Embassy Suites by Hilton Austin Downtown South Congress offers a 4-star experience with top-notch amenities. The rooms are elegantly furnished with modern conveniences like air conditioning, a fridge, and a safety deposit box. Some rooms even boast stunning city views, ensuring a memorable stay for every guest.

Leisure and Business Facilities
This hotel goes above and beyond with its indoor pool, fitness centre, and business centre, catering to both leisure and business travelers. Guests can unwind by the pool, stay active in the fitness centre, or take care of work matters in the business centre, making it a versatile choice for all types of guests.

Dining Excellence
Start your day right with a delicious buffet breakfast and savor American cuisine at the on-site restaurant. With options for vegetarian, vegan, and gluten-free diets, Embassy Suites by Hilton Austin Downtown South Congress ensures that every guest's culinary preferences are met.

Book now and indulge in a luxurious stay at Embassy Suites by Hilton Austin Downtown South Congress.

Important information:

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

WiFi is available in all areas for surcharge. WiFi is free for Hilton Honors Members.

Daily stayover housekeeping services will be provided to all occupied rooms unless otherwise requested by the guest. Full cleaning will be provided after the fourth night/on the fifth day as well as upon guest check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 48 per day.

Location

Property Video

Guest Reviews

7.8
Based on 518 reviews
Cleanliness: 6.99
Service: 8.46
Location: 8.5
Room Quality: 7.45
Amenities: 7.78
Value for Money: 7.44
Food and Beverage: 7.99
Overall Experience: 7.76
B
Bonnie • couple • us
8
I would definitely stay here again.
Pros:

Very clean and comfortable. Food was great as well.

2026-02-10 • via Nuitee
M
Melanie • solo_traveller • us
10
2026-01-28 • via Nuitee
A
Alisa • couple • us
9
Pros:

Everything was great. The toilet in the rooms was a little sketchy, thought it might clog a couple times. Other than that, it was wonderful to have such a great breakfast and happy hour free drinks!

2026-01-26 • via Nuitee
M
Michael • couple • us
8
Nice hotel, friendly staff, and great breakfast.
Pros:

Nice hotel. Well kept up and the staff is friendly. The amenities in the room are a bit sparse for the price you pay but it’s a nice room. The breakfast was excellent compared to other hotels I’ve been to of the same caliber.

Cons:

There should be some complimentary water and tea available in the room for the price you pay. The hotel is showing its age some and the room showed some wear.

2026-01-23 • via Nuitee
B
Brad • couple • us
9
First time in Austin. It was a great base from which to explore the city.
Pros:

Nice view of the city. Very good breakfast buffet. Nice bar. Self parking. Close to the river trails and downtown.

2026-01-20 • via Nuitee
U
Ulises • family_with_children • us
5
Pros:

El estacionamiento no me gusto, no se ve seguro, y esta muy sucio,

2026-01-20 • via Nuitee
T
Todd • family_with_children • us
8
In Austin for one night charity event, hotel staff were professional, friendly, and accomodating.
Pros:

Proximity to local attractions was superb.

2026-01-20 • via Nuitee
L
Latasa • couple • us
1
2026-01-19 • via Nuitee
L
Laura • couple • de
7
Pros:

Really close to the river and downtown Austin area. Staff very helpful and friendly. Rooms spacious, really good breaksfast included.

Cons:

Rooms could use a renovation, especially the bathroom looked run down. No opportunity to fill a water bottle except for a rather unappealing looking dispenser in the gym. $55 for self-parking in the adjacent parking garage felt rather expensive.

2026-01-19 • via Nuitee
T
Tiffany • extended_group • us
8
Pros:

Always love the breakfast and the room was spacious.

Cons:

The shower didn't close.

2026-01-19 • via Nuitee
E
Erika • family_with_children • us
8
2026-01-19 • via Nuitee
A
Almarita • solo_traveller • us
8
Pros:

The breakfast was more than expected. The social hour was okay.

Cons:

After waiting 3 hours,I should have been able to get the room that was requested. I wanted a room with a view,I got trees.

2026-01-19 • via Nuitee
A
Adriane • extended_group • us
4
Overall comfortable, but the shower situation & inflated prices for parking were not satisfactory.
Pros:

I appreciated the open area concept with the bar and the access to complimentary snacks in the afternoon. I also appreciated the location, which was close to the venue my work was hosting. I appreciated the 24/7 concierge assistance with issues, at least the ability to message when needed about concerns.

Cons:

Parking was way more expensive than needed, especially considering it wasn't valet. I was told it would be $55 a night just to park, not including any additional services. I was able to find a parking lot with security cameras about a 5 minute walk away for $63 for 3 nights/days with ability to go back & forth.

We also had a major issue with the hot water in our shower not working or only getting tepid or luke warm, not hot. Maintenance was supposed to replace a valve, not sure if this actually happened, & we were supposed to be moved to another room & compensation for part of the stay was supposed to be provided, per emails from a manager & onsite manager as well. I have yet to receive any compensation & we were not moved to another room owing to it being emailed to me late in the evening Saturday &, due to my work schedule over the weekend, I did not receive this email until it was later in the day Sunday. The shower situation was very frustrating, as in order to get a hot shower, we had to use the solo shower next to the pool. I had stayed at this Embassy Suites before with no issue. At one point the shower did start to heat up on the last day there, but it would take over 5 minutes to heat up & we had to turn on the hot water in the bathroom sink because this seemed to help???? Not sure why.

2026-01-19 • via Nuitee
J
jasonaX1166LK • Couples
10
Hilton honors
Pros:

Mr Kevin was amazing to get us to stay with Hilton. Definitely recommend him! He was able to answer all my questions, very satisfied with his service

2026-01-17 • via Tripadvisor
C
Castro • family_with_children • us
2
BEWARE
Pros:

The location.

Cons:

The restaurant and bar closes early even on weekends. No valet available to help with cars. The elevators in garage didn't work , and it costs $55 per vehicle to park your car. They don't accept cash for snacks. Gotta charge everything to your room. Only thing we enjoyed was the breakfast every morning. Other than that , come on. Step your game up Embassy Suites. Gotta spend money to make money. I'll never stay with you guys again. I usually don't leave bad reviews but to be in downtown Austin area , we expected way better service .

2026-01-16 • via Nuitee
C
Carl • couple • us
8
2026-01-16 • via Nuitee
M
Mikhail • extended_group • us
6
2026-01-14 • via Nuitee
D
Don • extended_group • us
9
Pros:

Good location, nice layout, huge rooms, good breakfast buffet.

2026-01-09 • via Nuitee
S
Susan • family_with_children • us
5
Won't return unless updates are made to peeling bath area and mattresses are updated.
Pros:

View from room 902 was PERFECT to watch fireworks.

Cons:

Holidays are going to be busy, however, staffing up for the influx would have been nice as standing in line for almost 1.5 hours to get checked in was ridiculous, line out the front door. Food order app did not work, our "premium" snacks/drinks were not in room and had to wait 3 hours to receive them after calling for them. Paint / wall peeling in bathroom and bed was like sleeping on the box spring, VERY hard and uncomfortable.

2026-01-09 • via Nuitee
A
amandahX957VZ • Couples
10
40th birthday weekend
Pros:

Kevin and Diamond were wonderful at the Embassy Suites in Austin. Booked my birthday stay and then booked a future trip to NYC!

2026-01-08 • via Tripadvisor