Embassy Suites by Hilton Austin Downtown South Congress

Hotels
•
Embassy Suites Hotels
7.8 (581 reviews)
300 South Congress Avenue , Austin , US
+1 512-469-9000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good breakfast
Cons:
Dated facilities
Cleanliness issues
Expensive parking

Categories

Cleanliness
6.99
Some rooms were mentioned as dated and having issues, impacting perception.
Service
8.46
Positive comments on staff friendliness and helpfulness, especially Kevin.
Location
8.5
Guests appreciated the proximity to downtown and the river walk trails.
Room Quality
7.45
Rooms were spacious, but issues with cleanliness and condition were noted.
Amenities
7.78
Breakfast included and good food options, though parking was criticized.
Value for Money
7.44
Some felt that the hotel was dated for the price paid.
Food and Beverage
7.99
Breakfast options were enjoyed, though there were some inconsistencies.
Overall Experience
7.76
Overall a decent stay, with positives outweighed by some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:16

Property Description

Luxurious Accommodation
Located in Austin, just steps away from Shoal Beach, Embassy Suites by Hilton Austin Downtown South Congress offers a 4-star experience with top-notch amenities. The rooms are elegantly furnished with modern conveniences like air conditioning, a fridge, and a safety deposit box. Some rooms even boast stunning city views, ensuring a memorable stay for every guest.

Leisure and Business Facilities
This hotel goes above and beyond with its indoor pool, fitness centre, and business centre, catering to both leisure and business travelers. Guests can unwind by the pool, stay active in the fitness centre, or take care of work matters in the business centre, making it a versatile choice for all types of guests.

Dining Excellence
Start your day right with a delicious buffet breakfast and savor American cuisine at the on-site restaurant. With options for vegetarian, vegan, and gluten-free diets, Embassy Suites by Hilton Austin Downtown South Congress ensures that every guest's culinary preferences are met.

Book now and indulge in a luxurious stay at Embassy Suites by Hilton Austin Downtown South Congress.

Important information:

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

WiFi is available in all areas for surcharge. WiFi is free for Hilton Honors Members.

Daily stayover housekeeping services will be provided to all occupied rooms unless otherwise requested by the guest. Full cleaning will be provided after the fourth night/on the fifth day as well as upon guest check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Location

Property Video

Guest Reviews

7.8
Based on 581 reviews
Cleanliness: 6.99
Service: 8.46
Location: 8.5
Room Quality: 7.45
Amenities: 7.78
Value for Money: 7.44
Food and Beverage: 7.99
Overall Experience: 7.76
N
Nils Rune • extended_group • no
8
Pros:

Relaxed and good staff. Nice breakfast

Cons:

Can have some maintenance and looks little aged.

2026-09-19 • via Nuitee
S
songe • solo_traveller • us
1
Pros:

Staff did address issues immediately

Cons:

Broken thermostat and lamp, Luke warm shower. Water was turned off without notice so the toilets wouldn't flush. Elevators were broken and you had to park on the 3rd floor or higher in the garage.

2026-09-18 • via Nuitee
C
Carlos • solo_traveller • us
9
Pros:

Location x3. Clean place close to everything we needed.

Cons:

I was hoping as a Genius member we'd get downtown city views!

2026-09-14 • via Nuitee
C
Cheryl • couple • us
1
Will rethink staying at an Embassy Suites again.
Pros:

Lobby area was nice

Cons:

We waited an hour and half to get into our room which should have been ready at 4:00. Wasn't ready until 5:30. Very frustrating and there was NO manager onsite on 9/6/26!! Very poor decision on the managing dept not to have at least one manager on site. Multiple rooms were not ready by 4:00 and multiple rooms were not ready until 5:30ish. Trust me, all of us guests were upset and frustrated.

Our room was clean and nice, however, the shower was old and looked like there was mold growing in it. We didn't even use it because it was so gross looking. The bedroom either smelled like pet urine or mold. Even the pillows smelled gross.

I'm a Gold Hilton Honor member and always try & stay at a Hilton. Hilton needs to step up their game.

2026-09-08 • via Nuitee
A
Aarti • couple • us
9
Pros:

Location was excellent. The staff throughout the hotel are all very friendly, knowledgeable and helpful. Breakfast was great.

Cons:

The property was fine, but it’s undergoing a few repairs with the garage elevator and fountain in the lobby. It would have been slightly easier if they would have allowed hotel guests to park in the lower floors instead of 3rd floor.

2026-09-04 • via Nuitee
D
Derik • family_with_children • us
10
Pros:

We love it 😊

Cons:

Just the construction areas

2026-09-04 • via Nuitee
K
Kei • family_with_children • us
10
2026-09-03 • via Nuitee
R
Ricky • couple • us
10
2026-08-25 • via Nuitee
A
André • extended_group • us
10
Included Happy hour was an awesome surprise :-)
Pros:

Great staff, included happy hour and very central to all main sites in Austin

2026-08-21 • via Nuitee
R
Robert • couple • us
10
2026-08-11 • via Nuitee
L
L3686WDlisaw • Family
10
Worth looking at
Pros:

LeRwas excellent to work with. He explained everything professionally, however I am unable to buy in the generous program.

2026-08-09 • via Tripadvisor
J
Jeffery • couple • us
9
2026-08-09 • via Nuitee
S
Sierra • solo_traveller • us
10
Pros:

I loved the ambiance and how its down south congress. I also enjoyed the breakfast :)

Cons:

Nothing

2026-08-06 • via Nuitee
A
Amber • couple • us
5
Pros:

Spacious rooms

Cons:

Found massive cockroaches behind bed

2026-07-25 • via Nuitee
M
Melvin • solo_traveller • us
7
2026-07-21 • via Nuitee
P
P4790YWloganm • Friends getaway
10
Beautiful hotel
Pros:

Leron was super nice. Hotel was beautiful but

2026-07-19 • via Tripadvisor
K
Kim • family_with_children • nz
8
Great hotel in a great location. Definitely recommend!
Pros:

Fantastic location. Comfortable room. Kids loved the pool. Appreciated getting water & snacks on check in. Lovely breakfast.

Cons:

The happy hour was so busy & there weren’t enough staff.

2026-07-10 • via Nuitee
L
loretta • family_with_children • us
10
2026-07-09 • via Nuitee
R
Richard • couple • us
10
2026-07-09 • via Nuitee
P
pams88 • Couples
6
Dated, Unsafe, and Pushy Salesmen
Pros:

First, you can't walk through the lobby without a salesman trying to trick you into booking a random stay at a select location - it's awkward and since the salesmen change, you have to keep telling them no!
Secondly, the lobby and restaurant look great, but the rooms are showing major signs of wear. Paint is peeling, only half the lights work, and everything just has an "old" look to it. I can tell it used to be nice at some point, but wonder when the last time someone from management was in one of the guest rooms.
Finally, and most importantly, the stairways were locked!! We were there on the 4th of July and decided to take the stairs rather than wait in the long line for elevators after the fireworks. When we inquired as to where the stairs were, we were informed that they had been locked, and while they were trying to "find a solution", they had no idea when they would reopen. We were sure we heard wrong, but sure enough, the doors were locked. It was a very busy night, with fireworks in the air, and the idea that we would be trapped if the elevators shut down because of a fire, really unsettled us. Who locks the stairwell doors in a hotel?!

2026-07-07 • via Tripadvisor