Castille Paris – Starhotels Collezione

Accueil excellent.
Chambre magnifique

Great location. You can walk to most of the attractions in Paris. There are also many restaurants and cafes surrounding this hotel. Air conditioner was working really well, especially in the summer heat of 35deg.

Konum çok iyiydi. Temiz ve güleryüzlü personel.

La ubicación del Hotel es muy buena, a pocos minutos de la Place Vendôme.
La habitaciones están bien renovadas, el Hall está muy bien decorado y el personal de recepción y del desayuno muy profesionsl y atento. Censmos ina noche en el restaurante y todo muy bueno.

Location

המיקום

Close to most sights. Clean property, very good breakfast. Staff were exceptional.

Location & extra details like welcoming surprise for our anniversary, daily sweet treats, etc. Very friendly & helpful staff. Comfortable & sunlit room on the 6th floor.

La più bella colazione mai fatta

The hotel is well situated and the room was fairly large. For this it is rated 5 stars
But during our stay we encountered several issues:
(1) The room had sunshine most of the day (a plus) so it can get very warm. Stayed for three nights but the cooling did not work (the hotel said it was under repair but other rooms had air conditioning). Hotel’s solution was to bring a floor fan since windows cannot be opened. The front desk desk could not tell us when the repair can be completed. After complaints from Viking representative and our repeated inquiries, it was finally fixed late next afternoon. Coordination between front desk and maintenance? Also, why did the front desk assigned us the room despite the lack of cooling?
(2) The room came with a bathtub and a separate shower (hotel said not all rooms have shower). The separate shower does not have shower door or curtain so the water slashed out and flowed down to the rest of bathroom. The solution the second day was giving us more towels to mop the water? Finally on the third day, a PVC pipe with plastic sheet was installed. Knowing the deficiency, why did the hotel did not pro-actively installed this?
(3) The bathroom comes with double basins (a plus) but both stoppers did not close. Wasting a lot of water. The repair took 2 visits from the maintenance crew. Took 2 visits because the crew insisted both were repaired but when we showed that on of the drain plug was still leaking water. Why did the repair did check that the leak was fully repaired?
Reported all these to front desk but their actions did not matched the results expected of a top 5 star hotel. The night before our departure the front desk disputed our earlier review (deleted). While the manager accessed the issues above, he felt the hotel was sufficiently apologetic and gave us half bottle of champagne.

The morning of our departure the general manger came to discuss and apologize for the troubles. She was very receptive. With the attention after several complaints and ultimate successful repairs, we raised the rating to 4 stars.

Location: 5 stars
Room: 5 stars
Room Maintenence: 1 star
Front Desk: 4 stars
Senior Management: 5 stars

El personal excelente
La habitación, una,de las peores que he estado
La verdad eso no,es 5 estrellas creo que difícilmente llega 4

Nous avons choisi cet hôtel en raison de sa localisation, proche du théâtre Edouard VII et de l'Olympia.
Le personnel est très sympathique et dispense de petits conseils utiles pour faciliter notre séjour.
Nous avons pris le petit déjeuner et avons pu savourer de fruits frais de toutes sortes ainsi qu'une offre complète sucrée/ salée.

Konumu cok ıyıydı