Treasure Island Hotel

Probably one of the better options in town besides the cherish hotel. The rooms were clean, restaurant had great food and staff was friendly. Would recommend.

Not worth the aggravation. Photos, dining inside, room service, air conditioning, hot water are extremely poor. Serious issue with reservations. I booked through Expedia for 3 nights and the hotel had the wrong dates and never mentioned it until the last night so I had to purchase an extra night. Seriously stay away from this place! I stand by my review because its accurate and true. Going through Expedia for a refund on that extra night the hotel charged me.

This hotel exceeded my expectations in every way. The staff was welcoming, and the amenities were top-notch. The hotel features an impressive 7-phase pool, offering a relaxing and enjoyable experience for guests. The staff was incredibly professional and friendly, always going above and beyond to assist. I loved the quiet and cozy atmosphere, ensuring a restful night's sleep. I’ll definitely be coming back!

Perfect spot for some fun! I was looking for a place to relax and enjoy and with my luck this hotel has it all. Now, it’s my go-to during the holidays when I’m spending time with family. Tip: Bring the kids, they will definitely enjoy the different types of swimming pools here.

Poor management
Stupid systems the customer has to comply

Overstaffed entrance
Creepy manager
Poor service

No attention to customer experience or needs.
The customer is there in boot camp to fill out all the steps demanded never mind help to get up huge ramp at entrance with no drive up no stalls and no bellman.
Ramp is a death trap slick and wet with no cover.

Room had no locks yes busted door
Four people sent to verify
Yup it doesn’t work
But “there is cctv so it’s ok “
Um no
Finally switched room
Downgraded to room that was not cleaned - shavers in the shower etc smaller room with missing tv box so no tv and no this door also did not have a working card but rather given a master key which solves everything magically.


Bellman threw a tantrum when I didn’t have pesos to tip him btw ihadone little carry on and didn’t request him - he didn’t demo the ac or wifi or the lock which was busted but did have a visible mini tantrum when I told h8m I don’t have change. I would have tipped him on the way out but his unprofessional reaction made me glad there was no tip.

I’m not sure why there broken doors mean I get downgraded to a smaller used room with no tv but I’m telling you this place doesn’t care about service.

The manager should have been on top of these maintenance matters and making it right but instead he lurks up front and sends rookies who clearly have not been trained to handle issues

There were more issues…

My kids enjoyed the gigantic slide and mostly explored the pirate themed cave. Their hotel is very Disney coded!!

They also have a pool for adults like me. I definitely loved their infinity pool which has water body massage beds in it. I had the pool all by myself since it’s only exclusive for checked-in guests. 

So far, I have loved our stay here. Will definitely recommend it here.

The consistency of service at this hotel is unmatched, and that’s what keeps me coming back. They ensure that every detail is taken care of without fail. Whether it’s the housekeeping, smooth check-in process, or thoughtful amenities, they’ve earned my trust time and again. It’s refreshing to stay somewhere that you know will deliver exactly what you expect every time. This hotel is a shining example of excellence in hospitality!

It was a nice hotel

Dirty stains on bed sheets, giant cockroaches and bugs in room, very hot and they want to charge you $ for water, the room was ready 2 hours early but they made me pay $ per hour to check in early after sitting in the hot sun all day! Terrible, will NEVER stay here again!

I stayed at the treasure island hotel for one night before an early morning flight. The hotel is in the busy section of Masbate city. The staff was very friendly. I didn’t use any of the facilities except the room. The room was fairly small but comfortable. The air conditioning worked well. The water pressure in the bathroom was very good. They were able to provide me with a parking space which was very helpful. It’s a clean comfortable hotel near the airport with a pleasant staff.

Nice hotel

Overall, the hotel was great. The staffs were very kind and courteous. The only thing that i would like to mention was the water pressure. Some times it was very low and the next day it was good.

Booked and paid for a deluxe room and since my wife was solo, I feel they did a bait and switch.

The room was nothing like in the photo. It was small for the price I paid. It did have nice hot water shower. It was quiet. The front desk gurl was very polite and helpful. I would stay here again if I could have the room in the photo.

Nice staff

Swimming pool was out of order should have charged less. One of the trasons I picked it was due to the swimming pool. Its kind of false advertising

Everything

GREAT & THE ONLY PRESTIGE HOTEL IN MASBATE!
I arrived last July 13,2022 and from the airport it took me 5minutes to reach the hotel. I was greeted v.well by the staffs. Impressive!
Then after a quick check in and or registration I was also assisted going to my room. The weather is light humid yet the property cools me down. Great room and v.fast internet, complete amenities. How I wish they finish constructing the pool for their MINI WATER ADVENTURE and get their 4star hotel rating.
I will definitely go back here in Treasure Island Hotel Masbate and stay (forever). BRAVO to Svc Team & Mgt

Unfortunately there are no restaurant facility's. It would be excellent if such facility's was in place

Expedia accepted booking, issued itinerary, too payment from credit card, we showed up at hotel onlynto learn they are closed because of lockdown since March 2020.......we are in Philippines,mcannot phone Expedia, we need to get refunded.