Cascada Boutique Hotel

Hotels
9 (1654 reviews)
Bundesplatz 18 , Luzern , ch

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Excellent breakfast
Cons:
Odor in rooms
Overpriced
Limited lift space
External parking

Categories

Cleanliness
8.25
The room cleanliness was noted positively, but some guests mentioned concerns about odor.
Service
9.75
Guests praised the warm and friendly staff, with specific commendation for personalized service.
Location
9.75
The hotel is located conveniently near the train station, making it easy for day trips.
Room Quality
8.25
Rooms are generally comfortable, but some noted issues like limited space in the lift and external parking.
Amenities
9.25
Good amenities including a restaurant with excellent food and complimentary mini bar.
Value for Money
8.25
Some guests felt the hotel was overpriced compared to the experience.
Food and Beverage
9.25
Multiple reviews highlighted the tasty breakfast and quality of on-site restaurant offerings.
Overall Experience
9.25
Overall positive feedback, particularly highlighting the staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:08

Property Description

Luxurious Boutique Accommodation
The 4-star Cascada Boutique Hotel in Lucerne's vibrant Neustadt district offers uniquely designed rooms inspired by Swiss waterfalls. Enjoy modern amenities, high-quality bedding, and a complimentary minibar.

Culinary Delights
Indulge in a rich breakfast buffet and Spanish delicacies at the on-site Bolero restaurant. Unwind with select wines or gins at the hotel bar for a delightful dining experience.

Complimentary Transport and Activities
Explore Lucerne effortlessly with free public transport access and complimentary bicycles or kickboards for a fun-filled stay.

Book now for a memorable and luxurious experience at Cascada Boutique Hotel!

Important information:

Please inform the hotel if you are traveling with children and include their age.

Please note that the name on the credit card used for payment has to be the same as the guest name.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 22 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 15 years old stay for CHF 12.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1654 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 8.25
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 9.25
Overall Experience: 9.25
T
Tiffany • extended_group • us
10
Beautiful property with friendly staff in the heart of Lucerne!
Pros:

Location was excellent! Close to train station, food, shopping, water, etc. Rooms were clean and comfortable. Loved that the mini-bar was restocked daily and that i could buy tickets for Mt. Pilatus right there at the front desk!

Cons:

Nothing

2026-05-28 • via Nuitee
J
john • couple • gb
8
2026-05-27 • via Nuitee
H
Helen • couple • gb
9
Pleasant stay in a convenient location!
Pros:

Nice room in a convenient location, just a short walk from the train station. The hotel was clean and well presented, and all the staff were very friendly and helpful. The complementary water bottles and free mini bar was a nice touch!

Cons:

N/A

2026-05-26 • via Nuitee
J
Jürg • couple • ch
8
sehr gut
Pros:

sauberes Zimmer - sehr geräumig

Cons:

weil es in der Nähe des Bahnhofes ist - Bahnhof Lärm am morgen

2026-05-25 • via Nuitee
Y
Yuka • solo_traveller • jp
10
2026-05-25 • via Nuitee
R
Roberto • solo_traveller • us
10
Cons:

The price was hight

2026-05-22 • via Nuitee
S
Safari23762370027 • Couples
10
Very good hotel, resturtrant and receptionist service !
Pros:

The room is good. Very clean and tidy. Room service is also good!

The hotel restaurant, Bolero Spain restaurant is very high food quality and good price.

The breakfast is very rich!

Thanks to receptionist Miss Lou is very kind and friendly to recommend us to go to Stanserhorn and Rigi which were very good experience and included in my Swiss Travel Pass.

Another receptionist Elena is also very kind and friendly even lead me out of the hotel when I check out, Thanks!

The first day I came to the hotel, the receptionist lady even come out and went down the stairs to take up my heavy luggage. Thank you very much !

2026-05-18 • via Tripadvisor
K
Khalid_82qtr • Solo travel
10
A nice place to stay in Luzern
Pros:

1- A great location. Just near the train station for perfect day trips from Luzern
2- Helpful staffs and great experience of checking in and out
3- Room was small but was very clean and this is completely OK with me as I was solo traveler
4- Very delicious breakfast

The only con was the noise from the outside as road construction was going on. This is not the fault of the hotel.

2026-05-18 • via Tripadvisor
K
Khalid • solo_traveller • qa
9
A nice place to stay in Luzern
Pros:

1- A great location. Just near the train station for perfect day trips from Luzern

2- Helpful staffs and great experience of checking in and checking out

3- Room was small but was very clean and this is completely OK with me as I was s solo traveler

4- Very delicious breakfast

Cons:

Little noise from the outside as road construction was going on. This is not the fault of the hotel.

2026-05-18 • via Nuitee
M
Marta • couple • pl
9
2026-05-16 • via Nuitee
B
brettbS8136KM • Couples • Alabama
10
Gem of a Hotel in Lucerne
Pros:

We stayed at Cascada Boutique, Lucerne for 2 nights during a several week European trip. From the moment we arrived we felt welcomed and appreciated by all that we met. The front desk was helpful with parking, explanation of hotel amenities, room introduction and restaurant reservations. The hotel is conveniently located near the train station, altstadt area and lake ferries. We found our accommodations spacious, clean and inviting. We highly recommend to anyone looking to stay in Lucerne.

2026-05-13 • via Tripadvisor
K
Kadir • couple • tr
1
Hotel management lacks empathy.
Pros:

I chose this facility primarily for its central location and ease of use.

Cons:

What I disliked about the facility was this: Despite explaining the specific situation I experienced during my trip, which I had planned with great expectations, they couldn't understand me. They lack empathy. Ultimately, I still have a dream of taking the same trip. If you want me to choose you again, you should have helped me, but you didn't.

2026-05-11 • via Nuitee
T
Teck Huat Andre • family_with_children • sg
9
Exceeded my expectations
Pros:

The hotel is located a short walk from the Luzern train station which makes it very convenient for day trips by rail. Even though there is fairly heavy traffic nearby, the rooms are quiet and very little street noise is heard. The beds are comfortable and I slept very well (which does not often happen when I travel!). Rooms are compact but still comfortable enough to move around. I loved the above-and-beyond service with attention paid to small details: umbrellas available for guests to use, drinking water dispenser at the lobby with water bottles provided for guest use, and room slippers provided. The service at breakfast was also delightfully efficient and warm.

Cons:

Lifts were really tiny. Nothing much else to dislike.

2026-05-10 • via Nuitee
S
Stephen • solo_traveller • us
8
Pros:

The buffet breakfast was delicious. The breakfast staff were friendly and very helpful.
The dining room was immaculate and the buffet excellent.

Cons:

The general condition of the property could use a refresh.

2026-05-09 • via Nuitee
S
Sandrine • family_with_children • ch
10
Pros:

Propre, proche du centre, facile d’accès

2026-05-07 • via Nuitee
T
TAMER • couple • eg
7
المكان ظريف
Pros:

المكان قريب من محطة القطار

2026-05-07 • via Nuitee
M
Martin • couple • gb
8
Good hotel with a very good breakfast but not right in the heart of the old town
Pros:

Great breakfast, very clean, complementary free public transport card very helpful staff. Close to the railway station.

Cons:

Location was about 15 minute walk from old city - busy road directly outside the hotel, ongoing construction in the adjacent building

2026-05-05 • via Nuitee
G
Geng Ping • family_with_children • ph
8
This is a great hotel with professional staffs and really clean
Pros:

Location is ok although only if u are not with huge heavy luggage, u can walk fr train station but unfortunately there is not elevators to help

Cons:

So far am quite happy with our stay here!!

2026-05-03 • via Nuitee
J
JacquieGZ • solo_traveller • mx
9
2026-05-01 • via Nuitee
2
264rikkit • Family
10
Wonderful Experience
Pros:

Beautiful friendly hotel offering 5* service in ideal location.

2026-04-30 • via Tripadvisor