Cascada Boutique Hotel

Hotels
9 (1575 reviews)
Bundesplatz 18 , Luzern , ch

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Excellent breakfast
Cons:
Odor in rooms
Overpriced
Limited lift space
External parking

Categories

Cleanliness
8.25
The room cleanliness was noted positively, but some guests mentioned concerns about odor.
Service
9.75
Guests praised the warm and friendly staff, with specific commendation for personalized service.
Location
9.75
The hotel is located conveniently near the train station, making it easy for day trips.
Room Quality
8.25
Rooms are generally comfortable, but some noted issues like limited space in the lift and external parking.
Amenities
9.25
Good amenities including a restaurant with excellent food and complimentary mini bar.
Value for Money
8.25
Some guests felt the hotel was overpriced compared to the experience.
Food and Beverage
9.25
Multiple reviews highlighted the tasty breakfast and quality of on-site restaurant offerings.
Overall Experience
9.25
Overall positive feedback, particularly highlighting the staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:08

Property Description

Luxurious Boutique Accommodation
The 4-star Cascada Boutique Hotel in Lucerne's vibrant Neustadt district offers uniquely designed rooms inspired by Swiss waterfalls. Enjoy modern amenities, high-quality bedding, and a complimentary minibar.

Culinary Delights
Indulge in a rich breakfast buffet and Spanish delicacies at the on-site Bolero restaurant. Unwind with select wines or gins at the hotel bar for a delightful dining experience.

Complimentary Transport and Activities
Explore Lucerne effortlessly with free public transport access and complimentary bicycles or kickboards for a fun-filled stay.

Book now for a memorable and luxurious experience at Cascada Boutique Hotel!

Important information:

Please inform the hotel if you are traveling with children and include their age.

Please note that the name on the credit card used for payment has to be the same as the guest name.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 22 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 15 years old stay for CHF 12.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1575 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 8.25
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 9.25
Overall Experience: 9.25
T
Thomas solo_traveller ch
8
2026-03-08 via Nuitee
E
Elisabeth couple gb
9
We will be back one day!
Pros:

Central location, very close to train station. Superb restaurant as part of the hotel, which was excellent. Fabulous breakfast. Super helpful accommodating staff. Very clean room.

Cons:

Nothing!

2026-03-06 via Nuitee
M
Manuel couple pt
8
2026-03-01 via Nuitee
N
Nadine family_with_children ch
7
Gutes Hotel, tolle Lage in einer netten Ecke von Luzern mit sehr gutem Frühstück!
Pros:

Wir hatten ein sehr kleines Zimmer. Aber es war alles da, was man braucht! Das Frühstück war super! Und sehr nettes Personal beim Frühstück!

Cons:

Das Personal beim Empfang/Check-in war etwas nüchtern, aber ok. Das vorherige online ein-checken ging vorher trotz mehrerer Versuche nicht und war dann vor Ort etwas zeitaufwendig.

2026-02-28 via Nuitee
D
Dimitrios couple gr
10
2026-02-24 via Nuitee
L
Lit-traveler Couples Los Angeles, California
8
Cozy, quiet, and perfectly located.
Pros:

The Cascada is a great little hotel, with a friendly vibe and thoughtful “extras”—free drinks in the minibar, bins of umbrellas to borrow during rainstorms (handy during our visit), refillable water bottles, and more. We chose this hotel partly for its proximity to the railway station and were delighted to find it extremely quiet even with the trains nearby. Even the annual Fasnacht carnival outside didn’t break the calm. The hotel is also an easy five-minute walk from the historic center and is located in a cafe-filled neighborhood of its own, with beautiful art nouveau architecture. We had a great dinner at the Bolero restaurant, too. A couple of tips: upgrading to a “medium”-size room was a very good call. It was perfect for two people; anything smaller might have been a bit too cozy. And DO take advantage of the transit pass included in every hotel reservation in Luzern. Especially in inclement weather, it’s great to be able to hop on any train, bus, or tram to get around the city.

2026-02-22 via Tripadvisor
P
Petra family_with_children hr
10
Pros:

Sletili smo avionom u Zurich te vlakom dosli do Luzerna. Idealan smještaj jer se nalazi odmah pokraj željezničkog kolodvora. Sobe uredne, čiste, tople, osoblje ljubazno.U sobi se nalazi mini bar koji besplatno možete konzumirati i koji se svakog dana nadopunjuje. Doručak odličan! Navečer se moze lijepo opustiti na baru uz stručno predstavljanje pića. Blizina centra, javni prijevoz odlično povezan sa svim atrakcijama koje smo željeli posjetiti. Blizina pristaništa broda, ukoliko želite krstariti jezerom ili posjetiti neki planinski vrh.

2026-02-22 via Nuitee
P
Pioneer718732 Couples
10
Perfect base to explore Lucerne
Pros:

We had a wonderful stay at Cascada Hotel in Lucerne. The staff were exceptionally friendly, with Rae making us feel welcome from the moment we arrived—her warmth and professionalism really set the tone for our visit. The hotel is perfectly located, just a few minutes from the train station and an easy walk to the Old Town, as well as great bars and restaurants. Rooms were spotless, comfortable, and well appointed, and the on-site restaurant was excellent. A fantastic base for exploring this beautiful city.

2026-02-21 via Tripadvisor
F
Francesco solo_traveller ch
8
2026-02-14 via Nuitee
E
Elizabeth couple us
8
Enjoyed and would return again!
Pros:

The staff was welcoming, helpful and friendly. They helped with last minute reservations and got us into the place we couldn't get into on our own. The room was nice - mattress itself was comfy. The location couldn't be bet for our short stay - so close to everything - good food, tourist sights, and the train station. Oh and a nice touch with the glass water bottles that were easily refillable with two types of water.

Cons:

Not much to dislike here. The bed sheets/duvet were a bit scratchy, and the pillows were odd-sized and a little lumpy. We sleep like prince/princess in our own bed so was hoping it would have been a bit more soft. But, the mattress was great!!

2026-02-12 via Nuitee
J
Judit solo_traveller ch
8
2026-02-10 via Nuitee
J
Julia family_with_children gr
9
Lovely hotel
Pros:

Great location, lovely hotel with restaurant on the ground floor, comfortable bed and pillows, window that opened for fresh air, quiet. Would definitely stay again.

Cons:

My room (on this occasion) was small which was fine for one person but the bathroom was so compact that there was no space for my toiletries.

2026-02-08 via Nuitee
M
Maria del Carmen couple ch
10
Séjour romantique
Pros:

Super petit déjeuner, très complet, digne d’un 5etoiles.
Personnel à votre écoute, très professionnel.
Hôtel à recommander sans hésitation.
Magnifique restaurant BOLÉRO , cuisine raffinée et service 5 étoiles.

Cons:

Rien tout à était parfait .

2026-02-08 via Nuitee
D
Doris couple ch
10
Pros:

Hat alles wunderbar gepasst. Zimmer, Lage, Service, nette und aufmerksame Personal.

Cons:

Alles tiptop

2026-01-27 via Nuitee
J
Joao family_with_children pt
9
Excelente localização e condições. Preço excessivo.
2026-01-25 via Nuitee
R
Robinah family_with_children qa
8
Pros:

Great Breakfast

2026-01-25 via Nuitee
N
Nicola solo_traveller ch
9
Pros:

Tolles Personal in der Rezeption, Kleines, aber sehr gut eingerichtes Zimmer, Tolles Bad. Hotel und Zimmernummer merke ich mir.

2026-01-25 via Nuitee
A
Aurora family_with_children ch
8
Soggiorno per Lilu.
Pros:

Hotel molto bello camere pulite, dimensione giusta bagno ben atrezzato tutto molto bello il letto molto comodo e caldo staff gentile.

Cons:

Il prezzo della colazione decisamente eccessivo io e mio figlio abbiamo fatto colazione altrove, peccato!!!

2026-01-24 via Nuitee
J
Jiraphat family_with_children th
10
Pros:

I stayed here for three nights and had a great experience. The room was clean and comfortable, the food was delicious, and the staff were very friendly. If I have the chance to visit Lucerne again, I will definitely come back and stay here.

2026-01-21 via Nuitee
E
Emmanouela family_with_children gr
9
2026-01-20 via Nuitee