Cascada Boutique Hotel

Hotels
9 (1642 reviews)
Bundesplatz 18 , Luzern , ch

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Excellent breakfast
Cons:
Odor in rooms
Overpriced
Limited lift space
External parking

Categories

Cleanliness
8.25
The room cleanliness was noted positively, but some guests mentioned concerns about odor.
Service
9.75
Guests praised the warm and friendly staff, with specific commendation for personalized service.
Location
9.75
The hotel is located conveniently near the train station, making it easy for day trips.
Room Quality
8.25
Rooms are generally comfortable, but some noted issues like limited space in the lift and external parking.
Amenities
9.25
Good amenities including a restaurant with excellent food and complimentary mini bar.
Value for Money
8.25
Some guests felt the hotel was overpriced compared to the experience.
Food and Beverage
9.25
Multiple reviews highlighted the tasty breakfast and quality of on-site restaurant offerings.
Overall Experience
9.25
Overall positive feedback, particularly highlighting the staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:08

Property Description

Luxurious Boutique Accommodation
The 4-star Cascada Boutique Hotel in Lucerne's vibrant Neustadt district offers uniquely designed rooms inspired by Swiss waterfalls. Enjoy modern amenities, high-quality bedding, and a complimentary minibar.

Culinary Delights
Indulge in a rich breakfast buffet and Spanish delicacies at the on-site Bolero restaurant. Unwind with select wines or gins at the hotel bar for a delightful dining experience.

Complimentary Transport and Activities
Explore Lucerne effortlessly with free public transport access and complimentary bicycles or kickboards for a fun-filled stay.

Book now for a memorable and luxurious experience at Cascada Boutique Hotel!

Important information:

Please inform the hotel if you are traveling with children and include their age.

Please note that the name on the credit card used for payment has to be the same as the guest name.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 22 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 15 years old stay for CHF 12.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1642 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 8.25
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 9.25
Overall Experience: 9.25
M
Marta • couple • pl
9
2026-05-16 • via Nuitee
K
Kadir • couple • tr
1
Hotel management lacks empathy.
Pros:

I chose this facility primarily for its central location and ease of use.

Cons:

What I disliked about the facility was this: Despite explaining the specific situation I experienced during my trip, which I had planned with great expectations, they couldn't understand me. They lack empathy. Ultimately, I still have a dream of taking the same trip. If you want me to choose you again, you should have helped me, but you didn't.

2026-05-11 • via Nuitee
T
Teck Huat Andre • family_with_children • sg
9
Exceeded my expectations
Pros:

The hotel is located a short walk from the Luzern train station which makes it very convenient for day trips by rail. Even though there is fairly heavy traffic nearby, the rooms are quiet and very little street noise is heard. The beds are comfortable and I slept very well (which does not often happen when I travel!). Rooms are compact but still comfortable enough to move around. I loved the above-and-beyond service with attention paid to small details: umbrellas available for guests to use, drinking water dispenser at the lobby with water bottles provided for guest use, and room slippers provided. The service at breakfast was also delightfully efficient and warm.

Cons:

Lifts were really tiny. Nothing much else to dislike.

2026-05-10 • via Nuitee
S
Stephen • solo_traveller • us
8
Pros:

The buffet breakfast was delicious. The breakfast staff were friendly and very helpful.
The dining room was immaculate and the buffet excellent.

Cons:

The general condition of the property could use a refresh.

2026-05-09 • via Nuitee
S
Sandrine • family_with_children • ch
10
Pros:

Propre, proche du centre, facile d’accès

2026-05-07 • via Nuitee
T
TAMER • couple • eg
7
المكان ظريف
Pros:

المكان قريب من محطة القطار

2026-05-07 • via Nuitee
M
Martin • couple • gb
8
Good hotel with a very good breakfast but not right in the heart of the old town
Pros:

Great breakfast, very clean, complementary free public transport card very helpful staff. Close to the railway station.

Cons:

Location was about 15 minute walk from old city - busy road directly outside the hotel, ongoing construction in the adjacent building

2026-05-05 • via Nuitee
G
Geng Ping • family_with_children • ph
8
This is a great hotel with professional staffs and really clean
Pros:

Location is ok although only if u are not with huge heavy luggage, u can walk fr train station but unfortunately there is not elevators to help

Cons:

So far am quite happy with our stay here!!

2026-05-03 • via Nuitee
J
JacquieGZ • solo_traveller • mx
9
2026-05-01 • via Nuitee
J
Jörg • extended_group • ch
9
2026-04-30 • via Nuitee
R
Ruth • couple • us
9
It was quiet and restful. Breakfast was made to order and delicious.
Pros:

Rea at the front desk in the afternoons was very helpful with extra tissues and suggestions on things to see. The property was clean and well maintained. We asked for two luggage racks as we couldn’t find any in our room and got them right away. We had a small balcony and ate dinner outside on it.

Cons:

Not a thing.

2026-04-28 • via Nuitee
H
Henri • couple • nl
9
2026-04-21 • via Nuitee
U
ulrike • couple • at
9
2026-04-21 • via Nuitee
B
Beatrix • family_with_children • ch
7
Cons:

Le Restaurant

2026-04-20 • via Nuitee
P
Pascal • solo_traveller • ch
10
2026-04-18 • via Nuitee
R
Roberto • couple • ch
8
Schöne, sehr angenehme Location. Restaurant sehr fein, aber zu teuer für einen langen Aufenthalt.
Pros:

Frühstück-Buffet ist OK. Für einfach Continental Früstück, Bestellvorgang viel zu kompliziert. Obere Preisgrenze für beide !

Cons:

Komplizierte, aufwendige Früstück (Continental) Bestellung. Kafee-Gipfeli mit Konfitüre dürfte einfach sein. Sehr unangenehm das ganze am Morgen früh. Preis wirklich an der oberer Grenze,

2026-04-18 • via Nuitee
B
Besim • couple • de
7
Nicht wieder wenn wir in Luzern sind
Pros:

Es gab kostenlose Snacks und Getränke, sowie das Personal war sehr nett vorallem Frau R.

Cons:

Wir haben ein kostenloses Upgrade bekommen, was überhaupt keine Veränderung gewesen war. Im Gegenteil , ein viel kleineres Zimmer 2x Einzelbetten zusammengeschoben und ein Bad , was nicht so groß war .
Daraufhin sprach ich das Personal an und die haben uns unseren Zimmer angeboten was wir von vorne rein gebucht haben ein Doppelbett.

2026-04-17 • via Nuitee
B
Björn • couple • is
8
Pros:

Great location

Cons:

Tiny room and bathroom

2026-04-16 • via Nuitee
D
Discover40425740626 • Family • New York City, New York
6
Nice but be aware
Pros:

We recently stayed at Cascada Hotel and overall had a lovely experience, which makes this review disappointing to write.
The hotel is charming, in a good location, and within walking distance to town. We especially appreciated the bikes.
However, our room had a sharply slanted ceiling positioned directly next to the bed, which created a real safety concern—especially in a room meant for three guests.
I hit my shoulder twice, and more concerning, my son hit his head multiple times. One instance was quite hard, we were worried about a concussion, and he still had a visible lump for several days.
I did mention this to staff, but due to a language barrier and the timing of our departure, changing rooms wasn’t practical.
After our stay, I contacted the hotel. While they were polite, they declined compensation and instead offered a future upgrade—which, as an international traveler, is not a meaningful resolution.
This was not just a matter of preference, but a safety issue that resulted in injury. I’m sharing this so future guests, especially families or taller individuals are aware.

2026-04-13 • via Tripadvisor
S
Singaravelu • family_with_children • gb
9
Great stay at Cascada which we recommend to anyone.
Pros:

Great location. Amazing staff, very welcoming and knowledgeable, helping us with all guidance required.

Cons:

All went well.

2026-04-12 • via Nuitee