Cascada Boutique Hotel

Hotels
9 (1764 reviews)
Bundesplatz 18 , Luzern , CH
+41 41 226 80 88

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
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Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Excellent breakfast
Cons:
Odor in rooms
Overpriced
Limited lift space
External parking

Categories

Cleanliness
8.25
The room cleanliness was noted positively, but some guests mentioned concerns about odor.
Service
9.75
Guests praised the warm and friendly staff, with specific commendation for personalized service.
Location
9.75
The hotel is located conveniently near the train station, making it easy for day trips.
Room Quality
8.25
Rooms are generally comfortable, but some noted issues like limited space in the lift and external parking.
Amenities
9.25
Good amenities including a restaurant with excellent food and complimentary mini bar.
Value for Money
8.25
Some guests felt the hotel was overpriced compared to the experience.
Food and Beverage
9.25
Multiple reviews highlighted the tasty breakfast and quality of on-site restaurant offerings.
Overall Experience
9.25
Overall positive feedback, particularly highlighting the staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:08

Property Description

Luxurious Boutique Accommodation
The 4-star Cascada Boutique Hotel in Lucerne's vibrant Neustadt district offers uniquely designed rooms inspired by Swiss waterfalls. Enjoy modern amenities, high-quality bedding, and a complimentary minibar.

Culinary Delights
Indulge in a rich breakfast buffet and Spanish delicacies at the on-site Bolero restaurant. Unwind with select wines or gins at the hotel bar for a delightful dining experience.

Complimentary Transport and Activities
Explore Lucerne effortlessly with free public transport access and complimentary bicycles or kickboards for a fun-filled stay.

Book now for a memorable and luxurious experience at Cascada Boutique Hotel!

Important information:

Please inform the hotel if you are traveling with children and include their age.

Please note that the name on the credit card used for payment has to be the same as the guest name.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Location

Guest Reviews

9
Based on 1764 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 8.25
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 9.25
Overall Experience: 9.25
N
Neil • family_with_children • us
10
Three nights--totally enjoyed.
Pros:

Third stay at CASCADA but first time traveling by car. Receptionist went outside to direct son into hotel parking (which was quite convenient). Pleasant rooms with air cond, refrigerators, and comfortable beds. Very good breakfast.

2026-09-19 • via Nuitee
W
Walters • solo_traveller • au
10
2026-09-17 • via Nuitee
P
Phyllis and Barry • couple • us
10
2026-09-16 • via Nuitee
Y
Yoshikazu • couple • jp
10
2026-09-16 • via Nuitee
K
KAREN • extended_group • gb
6
Was ok
Pros:

The property was lovely but not the cleanest unfortunately

Cons:

Could have been cleaner I. The rooms

2026-09-16 • via Nuitee
A
Annette • family_with_children • us
8
Perfectly good hotel either AC and walking distance from train station
Pros:

Clean rooms walking distance from train station and good breakfast with air con! Switzerland is very expensive so relatively speaking it is a good value

Cons:

The “queen” bed is quite small make sure to check dimensions

2026-09-15 • via Nuitee
L
Laura • couple • us
10
2026-09-11 • via Nuitee
B
Betty • couple • us
9
Very nice hotel, wonderful staff and breakfast
Pros:

Very clean, the entire building appears very nice, well decorated. Breakfast excellent. Entire staff could not have been nicer. Every single person we encountered had a smile. Location to train station is good, little bit of a walk to major sites on other side of the river but definitely walkable.

Cons:

Nothing

2026-09-09 • via Nuitee
P
Pavita • solo_traveller • us
2
2026-09-09 • via Nuitee
J
Janet • solo_traveller • us
10
Pros:

The proximity to the train station! We booked knowing that Lucerne was just a point to launch from everyday and visit the town in the evenings. Once we figured out that we should use the spiral walkway to/from the train station it cut our down our walking time. The breakfast buffet had a wide assortment of items to keep the whole family happy.

2026-09-08 • via Nuitee
F
Fitchett • couple • us
10
2026-09-07 • via Nuitee
A
André • solo_traveller • br
10
2026-09-07 • via Nuitee
X
ximena • solo_traveller • cl
3
2026-09-05 • via Nuitee
C
Colleen • extended_group • us
10
Don't hesitate to stay at Cascades
Pros:

The staff was super helpful, it was nice to have cold still water to refill in the lobby, we took advantage of the free bikes and although the location was close to the train station - the rooms were quiet, updated and brightly lit. Withing walkiing distance to Old Town and a visit to Old Town on a quiet evening is a must!

Cons:

We like everything about this property.

2026-09-04 • via Nuitee
Y
YING • solo_traveller • cn
4
Pros:

干净，安全，

Cons:

房间太小，床也太小，房子就是阁楼，还得留意头顶，周六周日价格比中国国内的总统套房还贵，是我住过的最贵的，性价比最低的酒店，如果可能建议不要住在luzern火车站，住wigi等

2026-09-03 • via Nuitee
K
Kavita • solo_traveller • in
8
2026-09-02 • via Nuitee
R
Roberto Oscar • family_with_children • mx
10
UNO DE LOS MEJORES HOTELES DE LUCERNA
Pros:

todo excelente

Cons:

nada

2026-09-01 • via Nuitee
A
Adri • solo_traveller • nl
10
Goed
Pros:

Leuk hotel en gelijk goed geholpen door Rea met uitleg hotel en kamer

2026-08-31 • via Nuitee
R
Rati • family_with_children • cy
10
2026-08-31 • via Nuitee
G
Gheorghe • couple • il
7
2026-08-28 • via Nuitee