Old Swan & Minster Mill

Hotels
Brownsword Hotels
7.7 (1711 reviews)
Old Minster , Minster Lovell , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful surroundings
Good location
Cons:
Unclean rooms
Poor Wi-Fi
Room discomfort
Overpriced experience

Categories

Cleanliness
7.1
Several mentions of unclean rooms and issues such as dark hairs on towels.
Service
8.56
Staff were friendly and tried to help, but overall complaint handling needs improvement.
Location
9.1
Location was appreciated, described as lovely.
Room Quality
7.06
Rooms need TLC; several issues with amenities and comfort.
Amenities
7.59
Mixed sentiments about amenities available, with some being broken during stay.
Value for Money
6.55
Guests felt that rooms were overpriced for the quality received.
Food and Beverage
7.6
Breakfast options and service were lacking, not meeting expectations.
Overall Experience
8.06
Guests had a mix of pleasant experiences overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:25

Property Description

Luxurious Accommodation in the Heart of the Cotswolds

Elegant Rooms with Modern Amenities: Each room features a flat-screen TV and en-suite bathrooms stocked with L’Occitane products for a touch of luxury.

Abundant Recreational Activities: From private fishing banks along the River Windrush to bicycles for hire, croquet, boules, badminton, and tennis facilities, there's something for every guest to enjoy.

Relaxing Spa and Fine Dining: Indulge in ESPA treatments at the Garden Spa or savor seasonal British cuisine at the on-site restaurant, complemented by a selection of fine wines and cocktails at the stylish bar.

Experience a tranquil retreat at Minister Mill - book now for an unforgettable stay in Minster Lovell.

Important information:

Please note that the Wilding Restaurant is open Tuesday to Saturday, from 18:30 until 21:00.

The Pub restaurant is Monday-Sunday for food 12noon-8.30pm and drinks from 10:00 - 23:00.

Please note that the Minster Mill Restaurant & Bar is closed on Sunday and Monday.

Please note that the spa is open daily.

If you would like to use any of The Garden Spa facilities, including the swimming pool, steam room or sauna, pre-booking a treatment is required. This tranquil space is extremely popular, with a maximum of eight users allowed at a time, and treatments may be booked several weeks in advance.

Children aged 15 years and below are not allowed to use the swimming pool and spa.

When traveling with pets, please note that an extra charge of GBP 25 per dog, per night applies.

Please note that pets are allowed in most rooms.

Please inform the property in advance of your stay if you plan to bring a pet.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for £20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1711 reviews
Cleanliness: 7.1
Service: 8.56
Location: 9.1
Room Quality: 7.06
Amenities: 7.59
Value for Money: 6.55
Food and Beverage: 7.6
Overall Experience: 8.06
A
aaron couple gb
5
A lot of money for what you get
Pros:

The location is lovely and the grounds are absolutely stunning

Cons:

The lady that checked us in was very rude and we almost felt like we were an inconvenience to her. The room was outdated and run down the doors were rotten and the bed was quite small and uncomfortable. The breakfast is very disappointing although the staff in the pub were great

2026-07-25 via Nuitee
A
Andrew solo_traveller au
7
2026-07-24 via Nuitee
B
Boxall solo_traveller gb
7
2026-07-24 via Nuitee
T
Teresa couple no
8
2026-07-24 via Nuitee
M
Moore solo_traveller gb
8
Lovely stay
Pros:

Loved the room by the river, clean and the staff were lovely. Food was lovely at the old swan

Cons:

The fan didnt give us the coolness we needed.

2026-07-24 via Nuitee
G
Georgina solo_traveller gb
10
2026-07-24 via Nuitee
O
OneLittleExploringMouse solo_traveller gb
10
2026-07-23 via Nuitee
S
stephen solo_traveller gb
8
2026-07-23 via Nuitee
B
Bronwyne couple us
3
Disappointing! They claim to be a luxiourois hotel. I know what luxury is and this is not it by any
Pros:

Te staff were helpful but housekeeping was a debacle. Never really experience the joy of seeing anyone in charge from a manager stand point.

Cons:

The tables outside on the terrace were never cleaned properly and glass ware and drinks were lie outside for hours. Housekeeping was a debacle. Service in the bar restaurant was slow and seemed people really were not sure who was doing doing what.

2026-07-21 via Nuitee
T
Tara Anne S solo_traveller gb
10
2026-07-19 via Nuitee
A
Abbie couple gb
7
2026-07-18 via Nuitee
D
Derek couple gb
6
Great for the dog and beautiful meadows
Pros:

Wildlife conservation and meadows and of course the Chess set and trout stream

Cons:

Room needs air conditioning

2026-07-18 via Nuitee
B
Barry couple gb
5
ok wont recommend
Pros:

location

Cons:

the price of restaurant ,No air con in room ,extractor fan not working in room , price to use spar

2026-07-16 via Nuitee
G
Georgina couple gb
8
2026-07-16 via Nuitee
M
Marian Carauleanu solo_traveller gb
10
2026-07-14 via Nuitee
J
Jenifer couple au
7
Staff v friendly and kind.
Pros:

Thought I’d booked at Minster Mill and was given a room in the old Swan. Not what we expected.

Cons:

Very old, no facilities for charging phones near the beds.
Shower over bath. Difficult for older guests.

2026-07-14 via Nuitee
N
Natalia couple gb
2
Pros:

Area was amazing.

Cons:

Rooms.

2026-07-13 via Nuitee
C
Chloe couple gb
10
2026-07-13 via Nuitee
S
Susan couple gb
5
Very expensive for standard if room and service
Pros:

The setting is beautiful

Cons:

There were several problems with the room - blocked drain, safe not working. Both reported but nothing done about them. The room wasn’t serviced on Saturday until we reported it on our return on Saturday afternoon.

2026-07-13 via Nuitee
T
teresa extended_group gb
6
Ok but poor value for cost
Pros:

Setting

Cons:

Small room expensive for what we got no hairdryer in room.. room needs updating

2026-07-13 via Nuitee