Old Swan & Minster Mill

Hotels
•
Brownsword Hotels
7.7 (1537 reviews)
Old Minster , Minster Lovell , gb

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful surroundings
Good location
Cons:
Unclean rooms
Poor Wi-Fi
Room discomfort
Overpriced experience

Categories

Cleanliness
7.1
Several mentions of unclean rooms and issues such as dark hairs on towels.
Service
8.56
Staff were friendly and tried to help, but overall complaint handling needs improvement.
Location
9.1
Location was appreciated, described as lovely.
Room Quality
7.06
Rooms need TLC; several issues with amenities and comfort.
Amenities
7.59
Mixed sentiments about amenities available, with some being broken during stay.
Value for Money
6.55
Guests felt that rooms were overpriced for the quality received.
Food and Beverage
7.6
Breakfast options and service were lacking, not meeting expectations.
Overall Experience
8.06
Guests had a mix of pleasant experiences overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:25

Property Description

Luxurious Accommodation in the Heart of the Cotswolds

Elegant Rooms with Modern Amenities: Each room features a flat-screen TV and en-suite bathrooms stocked with L’Occitane products for a touch of luxury.

Abundant Recreational Activities: From private fishing banks along the River Windrush to bicycles for hire, croquet, boules, badminton, and tennis facilities, there's something for every guest to enjoy.

Relaxing Spa and Fine Dining: Indulge in ESPA treatments at the Garden Spa or savor seasonal British cuisine at the on-site restaurant, complemented by a selection of fine wines and cocktails at the stylish bar.

Experience a tranquil retreat at Minister Mill - book now for an unforgettable stay in Minster Lovell.

Important information:

Please note that the Wilding Restaurant is open Tuesday to Saturday, from 18:30 until 21:00.

The Pub restaurant is Monday-Sunday for food 12noon-8.30pm and drinks from 10:00 - 23:00.

Please note that the Minster Mill Restaurant & Bar is closed on Sunday and Monday.

Please note that the spa is open daily.

If you would like to use any of The Garden Spa facilities, including the swimming pool, steam room or sauna, pre-booking a treatment is required. This tranquil space is extremely popular, with a maximum of eight users allowed at a time, and treatments may be booked several weeks in advance.

Children aged 15 years and below are not allowed to use the swimming pool and spa.

When traveling with pets, please note that an extra charge of GBP 25 per dog, per night applies.

Please note that pets are allowed in most rooms.

Please inform the property in advance of your stay if you plan to bring a pet.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for £20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1537 reviews
Cleanliness: 7.1
Service: 8.56
Location: 9.1
Room Quality: 7.06
Amenities: 7.59
Value for Money: 6.55
Food and Beverage: 7.6
Overall Experience: 8.06
J
Jason • couple • gb
7
Nice place to stay
Pros:

The location of the property was very good, the pub next door was very nice. The staff were very accommodating and always happy to help.

Cons:

The room we were in was always too hot because the hot water pipes are under the floor and the bed & pillows weren’t too comfortable either.

2026-03-11 • via Nuitee
A
Arne • couple • de
8
2026-03-09 • via Nuitee
R
Roy • couple • gb
8
2026-03-09 • via Nuitee
R
Rebecca • extended_group • gb
7
Great stay - hotel staff were very helpful - not that we needed anything. All bedrooms very comfortable and bathrooms cl
Pros:

Very cosy cottage - great for a family trip away to relax

Cons:

No cooking facilities available - needs to be clearer when booking

2026-03-09 • via Nuitee
L
Linda • solo_traveller • gb
6
Pros:

Price was competitive.
Location was convenient

Cons:

Booked through Booking.com and paid for "a good breakfast" at time of booking. On arrival at the accommodation I was advised that this was a continental breakfast and I then had to pay a supplement for a standard cooked breakfast.
Room was very small
Food was poor and expensive

2026-03-08 • via Nuitee
M
Michelle • couple • gb
7
Lovely staff, ideal beautifullocation. Dinner was lovely
Pros:

The staff, the view and dinner

Cons:

I thought the spare was poor and definitely not worth £25. The jacuzzi didn't work. The loungers uncomfortable. It would of been nice if there was coff/tea facilities

2026-03-08 • via Nuitee
A
April • couple • gb
1
2026-03-07 • via Nuitee
A
Andrew • couple • gb
1
Thanks to Thames water who had a burst water main in the area, our stay was cut short and we were relocated to the Slaug
Pros:

The location was great. Easily accessible and plenty of parking.

Cons:

Checked in and was sent over to the Old Swan. Room not well signposted and when I asked the staff I was asked “isn’t it obvious.”
Room was filthy. Mould on the bathroom ceiling - cobwebs everywhere - and poking out from under the bed was £1 coin and a very old large chocolate button.

2026-03-07 • via Nuitee
D
DEREK • couple • gb
10
2026-03-05 • via Nuitee
F
Fergus • couple • gb
8
Comments above.
Pros:

Nice place, interesting location

Cons:

No access to pool or spa before 10 AM . Many people like to undertake exercise before breakfast. Also ridiculous to pay £25 to use pool

2026-03-05 • via Nuitee
R
ROBERTO • extended_group • gb
7
2026-03-04 • via Nuitee
M
Mr • family_with_children • gb
8
2026-03-04 • via Nuitee
B
Barrie Nicholas • couple • gb
7
hotel and spa good, great location, hotel staff pleasant, forget food and a warm welcome
Pros:

The location was ideal. The trip was for my wife's 40th birthday and the hotel was ideal. The room was beautifully located and a good size. We were fortunate enough to get a riverside room with garden access which was lovely. the spa was ok along with the pool and other offerings

Cons:

The wifi was shocking. Whilst I am not advocating full 5g coverage, and I am not looking at downloading endless movies a decent connection would have be ideal.
The breakfast was a complete joke. I ordered the full English with coffee which I was charged over £20 for. I got 1 sausage, 1 bacon, 1 half of tomato. 1 mushroom, 1/2 of slice of black pudding, 1 tiny hash brown, a small ramakin of beans, brown toast and all served luke warm. This is what I got for £20+ all served by a very unwelcoming waitress that offered not a single smile, who became argumentative when she brought the wrong coffee. You offer 5 star but deliver disa star. I fully appreciate all this nouvelle cuisine is all the rage, and people say less is more. Utter trash. When I order a Full English and I am charged over £20 with a coffee for god sake give the customer what he wants. Not some dish that would please an 8 year old.

2026-03-02 • via Nuitee
C
Cara • couple • gb
10
perfect
Pros:

Perfect. Room was gorgeous and extremely clean. Staff were lovely. We had a lovely outdoor log burner and gorgeous view of the river. About a 10 min walk from the minster ruins which was definitely worth going to see. Stunning little village and extremely close to clarksons farm and pub which was the reason for the stay but we will definitely come back just for the hotel and area absolutely stunning. Not far from the costwold wildlife park as well which was such a great day activity.

2026-03-01 • via Nuitee
A
Angela • couple • gb
3
Stressful, underwhelming, over priced and generally disappointing. We won’t return or recommend..
Pros:

Nothing much. The river was overflowing and car park was flooded. Not the pleasant experience we had hoped for. No chance of getting into the spa.

Cons:

We arrived for an overnight stay at the old Swan and Minster Mill, I was not aware that they were two separate hotels. We paid £255 for a superior room to include breakfast and had an additional charge of £75 for the dogs. We were placed into room 212 in the Swan. The room was not dog friendly as there was carpet down and the rear was not secured as you shared it with the neighbouring room. The room had no WiFi and was tiny. After speaking with reception, we were moved to room 147 at the hilltop. This was a much better room, but a long walk with all our things and the dogs. There were no teabags in the room and there was no hand soap.

2026-03-01 • via Nuitee
D
Dean • couple • gb
10
Pros:

Beautiful room and surroundings. Staff were very friendly and helpful.

2026-03-01 • via Nuitee
G
GARETH • solo_traveller • gb
1
Very poor hotel which was very overpriced.
Pros:

Our room was not what we paid for, and was told it’s a equivalent. Which it wasn’t. The bathroom had a strong smell of sewage which when we complained they said it was because of the river, and wouldn’t do anything about that. The pool was fully booked, which was never explained when we booked that it needed to be rebooked. They wouldn’t move us rooms, so we asked for a refund and left. There was several other couples at reception complaining about similar things.

Cons:

Pictures on booking.com are nothing like the rooms

2026-03-01 • via Nuitee
F
Francesca • couple • gb
10
Stunning hotel
Pros:

Beautiful setting, friendly and accommodating staff

Cons:

Unfortunately the grounds were flooded when we stayed but did not spoil the stay at all just unable to roam the full grounds

2026-02-27 • via Nuitee
G
Gaz • couple • gb
7
2026-02-27 • via Nuitee
D
Devina • couple • au
8
A beautiful cozy stay
Pros:

Stunning location and hotel. Quaint and cozy. Like something out of a movie set. Attention to detail in the rooms from the shampoos to the tea coffees were superb

Cons:

Stuff for a little bit rude, need to smile more

2026-02-26 • via Nuitee