Old Swan & Minster Mill

Hotels
Brownsword Hotels
7.7 (1630 reviews)
Old Minster , Minster Lovell , gb

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful surroundings
Good location
Cons:
Unclean rooms
Poor Wi-Fi
Room discomfort
Overpriced experience

Categories

Cleanliness
7.1
Several mentions of unclean rooms and issues such as dark hairs on towels.
Service
8.56
Staff were friendly and tried to help, but overall complaint handling needs improvement.
Location
9.1
Location was appreciated, described as lovely.
Room Quality
7.06
Rooms need TLC; several issues with amenities and comfort.
Amenities
7.59
Mixed sentiments about amenities available, with some being broken during stay.
Value for Money
6.55
Guests felt that rooms were overpriced for the quality received.
Food and Beverage
7.6
Breakfast options and service were lacking, not meeting expectations.
Overall Experience
8.06
Guests had a mix of pleasant experiences overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:25

Property Description

Luxurious Accommodation in the Heart of the Cotswolds

Elegant Rooms with Modern Amenities: Each room features a flat-screen TV and en-suite bathrooms stocked with L’Occitane products for a touch of luxury.

Abundant Recreational Activities: From private fishing banks along the River Windrush to bicycles for hire, croquet, boules, badminton, and tennis facilities, there's something for every guest to enjoy.

Relaxing Spa and Fine Dining: Indulge in ESPA treatments at the Garden Spa or savor seasonal British cuisine at the on-site restaurant, complemented by a selection of fine wines and cocktails at the stylish bar.

Experience a tranquil retreat at Minister Mill - book now for an unforgettable stay in Minster Lovell.

Important information:

Please note that the Wilding Restaurant is open Tuesday to Saturday, from 18:30 until 21:00.

The Pub restaurant is Monday-Sunday for food 12noon-8.30pm and drinks from 10:00 - 23:00.

Please note that the Minster Mill Restaurant & Bar is closed on Sunday and Monday.

Please note that the spa is open daily.

If you would like to use any of The Garden Spa facilities, including the swimming pool, steam room or sauna, pre-booking a treatment is required. This tranquil space is extremely popular, with a maximum of eight users allowed at a time, and treatments may be booked several weeks in advance.

Children aged 15 years and below are not allowed to use the swimming pool and spa.

When traveling with pets, please note that an extra charge of GBP 25 per dog, per night applies.

Please note that pets are allowed in most rooms.

Please inform the property in advance of your stay if you plan to bring a pet.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for £20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1630 reviews
Cleanliness: 7.1
Service: 8.56
Location: 9.1
Room Quality: 7.06
Amenities: 7.59
Value for Money: 6.55
Food and Beverage: 7.6
Overall Experience: 8.06
J
Julia solo_traveller gb
10
Beautiful room in beautiful surroundings
Pros:

Beautiful surroundings with river on a little bridge

2026-05-16 via Nuitee
F
Fox couple gb
5
Not a great experience
Pros:

Location, staff friendly

Cons:

Not good value for money, i got flea bites in room, the taps for the basin were below it and stiff very difficult to use, we wanted to order food one evening sat at the table and got ignored twice, I like the location. But would not book here again

2026-05-15 via Nuitee
T
Toni Roles couple gb
8
Pros:

breakfast was great but the staff did not know we ungraded to cooked breakfast and kept telling us we needed to pay. Location was great for the Farmers Dog pub and very pretty location.

Cons:

We did have two issues in our room which the window did not lock and the safe had an error on it. we did not say until we left as we was running late to a appointment but did inform when we left.

2026-05-15 via Nuitee
M
Merlino couple au
10
Pros:

Great breakfast, comfortable room, friendly staff & beautiful surroundings.

Cons:

No issues come to mind.

2026-05-15 via Nuitee
A
Annie solo_traveller gb
10
Absolutely fabulous, everyone there made it a special stay
Pros:

Welcoming, fabulous pub with lots of character and very comfy rooms with all you could want. Staff were excellent, friendly and helpful

Cons:

Nothing

2026-05-14 via Nuitee
H
Helen solo_traveller gb
9
Pros:

Amazing location!! Couldn't have been better.
Very helpful & friendly staff.

We will be back but book a larger room.

Cons:

Breakfast was rather disappointing. I asked for scrabbled eggs with crispy bacon.
Eggs were cold & just about done bacon.
Staff were very friendly but not great listeners.

Bedroom was lovely but very small , very comfy bed.
Loved the small fridge & supper shower.

2026-05-13 via Nuitee
S
Samantha couple gb
10
Perfect location
Pros:

Beautiful location lovely staff

Cons:

Nothing

2026-05-13 via Nuitee
K
Kayleigh couple gb
7
2026-05-13 via Nuitee
R
Richard solo_traveller us
6
Probably better in the summer months when you could sit outside.
Pros:

Location was rustic and tranquil, restaurant food and drink was very good.

Cons:

Room was small and somewhat dark.

2026-05-11 via Nuitee
A
Alisia couple gb
4
2026-05-11 via Nuitee
H
Hayhoe solo_traveller gb
9
2026-05-10 via Nuitee
C
Craig solo_traveller gb
9
2026-05-10 via Nuitee
J
Jodie solo_traveller gb
10
2026-05-09 via Nuitee
A
A couple gb
5
Not great
Pros:

Lovely location.

Cons:

We made this booking last year for a wedding and I had asked lots of times for our room to be ready early as the we had to be at the wedding for 12:30 and check in wasn’t until three. When we got there our room wasn’t ready and my partner needed to get changed. Others who were attending the wedding got their room early. We dropped off our suitcase and was told it would be delivered to our room ready. No when we came for checking in the case was still at reception. Our room was very far away and was very noisy in the morning and they could do with some better blinds. It was very dark walking to our room at 1pm in the morning. In the morning we didn’t know how to get back to reception to checkout.

2026-05-09 via Nuitee
T
Tom family_with_children gb
10
2026-05-08 via Nuitee
L
Louise couple gb
10
Nice and relaxing, and gorgeous
Pros:

Where it was located, nice drive to the farmers dog pub which is where we went for dinner, how clean it was, the barn look of it was gorgeous, the rooms were lovely and the beds were so comfortable.

Cons:

Everything was lovely

2026-05-07 via Nuitee
W
Warner family_with_children gb
10
Pros:

Everything

Cons:

Nothing

2026-05-05 via Nuitee
S
Stacey couple gb
1
Cons:

Stayed from 1st–3rd May and this was one of the worst hotel experiences we’ve had. Check-in is advertised as 3pm, yet our room wasn’t ready until 4pm.

The first room was completely unacceptable—dirty, mould on the bathroom tiles and window nets, broken fixtures, and visible grime throughout. The so-called “garden view” was nothing more than an overgrown wall. This is basic hygiene and maintenance, not a high expectation.

We were moved to another room which, while larger, was still not up to standard. To make matters worse, there was a needle left on the windowsill—an obvious and serious safety hazard.

Overall, this hotel falls well below acceptable standards in both cleanliness and safety. Extremely poor value for money and not somewhere we would return to or recommend.

2026-05-05 via Nuitee
K
Katie solo_traveller gb
3
Pros:

Where the hotel was located

Cons:

Our superior room was not superior. No lock on back door had come off. Fence was broken in courtyard enabling people to come into our backyard. Understaffed for breakfast didnt recieve tea and coffee as they forgot our table and served others. Breakfast was extra with being able to choose one or two items. So we left and went elsewhere.

2026-05-04 via Nuitee
M
Michael couple gb
3
Very overpriced . Very cheap decor and cheap bedroom furniture
Pros:

The location

Cons:

Cheap furniture , staff not very helpful

2026-05-04 via Nuitee