Old Swan & Minster Mill

Hotels
Brownsword Hotels
7.7 (1537 reviews)
Old Minster , Minster Lovell , gb

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful surroundings
Good location
Cons:
Unclean rooms
Poor Wi-Fi
Room discomfort
Overpriced experience

Categories

Cleanliness
7.1
Several mentions of unclean rooms and issues such as dark hairs on towels.
Service
8.56
Staff were friendly and tried to help, but overall complaint handling needs improvement.
Location
9.1
Location was appreciated, described as lovely.
Room Quality
7.06
Rooms need TLC; several issues with amenities and comfort.
Amenities
7.59
Mixed sentiments about amenities available, with some being broken during stay.
Value for Money
6.55
Guests felt that rooms were overpriced for the quality received.
Food and Beverage
7.6
Breakfast options and service were lacking, not meeting expectations.
Overall Experience
8.06
Guests had a mix of pleasant experiences overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:25

Property Description

Luxurious Accommodation in the Heart of the Cotswolds

Elegant Rooms with Modern Amenities: Each room features a flat-screen TV and en-suite bathrooms stocked with L’Occitane products for a touch of luxury.

Abundant Recreational Activities: From private fishing banks along the River Windrush to bicycles for hire, croquet, boules, badminton, and tennis facilities, there's something for every guest to enjoy.

Relaxing Spa and Fine Dining: Indulge in ESPA treatments at the Garden Spa or savor seasonal British cuisine at the on-site restaurant, complemented by a selection of fine wines and cocktails at the stylish bar.

Experience a tranquil retreat at Minister Mill - book now for an unforgettable stay in Minster Lovell.

Important information:

Please note that the Wilding Restaurant is open Tuesday to Saturday, from 18:30 until 21:00.

The Pub restaurant is Monday-Sunday for food 12noon-8.30pm and drinks from 10:00 - 23:00.

Please note that the Minster Mill Restaurant & Bar is closed on Sunday and Monday.

Please note that the spa is open daily.

If you would like to use any of The Garden Spa facilities, including the swimming pool, steam room or sauna, pre-booking a treatment is required. This tranquil space is extremely popular, with a maximum of eight users allowed at a time, and treatments may be booked several weeks in advance.

Children aged 15 years and below are not allowed to use the swimming pool and spa.

When traveling with pets, please note that an extra charge of GBP 25 per dog, per night applies.

Please note that pets are allowed in most rooms.

Please inform the property in advance of your stay if you plan to bring a pet.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for £20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1537 reviews
Cleanliness: 7.1
Service: 8.56
Location: 9.1
Room Quality: 7.06
Amenities: 7.59
Value for Money: 6.55
Food and Beverage: 7.6
Overall Experience: 8.06
B
Barbara solo_traveller es
4
Ojooo … no es real
Pros:

Las personas… muy amables

Cons:

La habitación, vieja , en malas condiciones, a pesar de ser auténtica podría estar muy bien , pero no … la moqueta con manchas, las luces feas algunas frías de hospital , el baño con bichitos, la cama con la cabecera más baja que los pies … 2 días se olvidaron de hacer la habitación, el desayuno es correcto pero no acorde al precio … te cobran extra huevos , aguacate , queso etc …
Hay muchas opciones, pero ellos tienen la foto principal que engaña ! No es real … ojoooooo

2026-04-04 via Nuitee
N
Natalie couple gb
9
Very nice place very friendly staff
Pros:

Lovely location , good staff

2026-04-03 via Nuitee
S
Serena couple gb
10
Pros:

All the staff were friendly and welcoming. The spa treatment was well worth the money. Lovely relaxing feel. The rooms were clean and comfortable. The surroundings were beautiful. Food at the old swan was really good.

2026-04-03 via Nuitee
A
Arnold family_with_children gb
9
Beautiful place with nice walks nearby
Pros:

Very old property in tranquil setting.

Cons:

Staircase difficult. Breakfast was expensive but good.

2026-04-03 via Nuitee
N
Naomi extended_group gb
8
2026-04-01 via Nuitee
C
Charlotte couple gb
4
2026-03-31 via Nuitee
R
Reg couple gb
4
Reception staff were welcoming and helpful and understanding.
Pros:

Location

Cons:

First room No: 132 had black mould within the net curtains.
The second room No: 210 was a better room BUT the cleaning staff the following morning only made our bed badly and failed to clean cups and bathroom toilet. Failed to replenish sugar tea bags and milk.
Food was good until the last breakfast because my wife’s bacon was so over cooked it was like rock and inedible.

2026-03-31 via Nuitee
A
Amie solo_traveller gb
2
Overall below parr for what I paid, but lovely location and staff were pleasant
Pros:

Location was excellent

Cons:

Noisy people next door, definitely smelt like drugs were being taken. The scurting boards paint work was coming away. Dust behind draws. Phone line was not working to ring the front desk. I had to use my own phone and still was waiting up to 10 minutes for someone to answer.

2026-03-30 via Nuitee
L
Linda extended_group gb
4
Disappointing
Pros:

The location is absolutely stunning,.
It is a large complex in beautiful grounds.
However, customer services and communication need a serious overhaul, we feel.

Cons:

You can choose to eat in the adjoining pub or in the hotel. WE didn't actually see anyone eating in the restaurant. We weren't told that the pub would be closed for a private function on our 2nd night. This went on to breakfast the next morning, so that was served in the hotel. My husband was offered 2 mini packs of cereal as no muesli was available! The toast just piled in a heap on the plate! At the cost of £9.
The spa pool is beautiful but you have to have a treatment at an extortionate price to use it. When we challenged this I was told we could use the pool for a swim at the cost of £25. We did not take up this offer.
Our friends bathroom had a terrible smell like blocked drains

We felt the hotel is overpriced for what you actually get for your money

2026-03-30 via Nuitee
J
Jenna family_with_children gb
8
2026-03-28 via Nuitee
S
Shana couple gb
3
Wouldn’t go back
Cons:

For the room to be how it was it was not worth the money, the breakfast isn’t Even proper breakfast only croissants and yogurt. Dinner menu very limited. Place was abit rundown.

RIP off to be honest.

2026-03-26 via Nuitee
J
Jack couple gb
7
2026-03-23 via Nuitee
S
Susan couple gb
8
Stunning location, lovely staff, very dog friendly and close to The Farners Dog
Pros:

The staff were lovely, very friendly and the fact that it was dog friendly and they provided a bowl and dog bed(although too small for our pup who is medium sized) was a really nice touch. The location was also amazing, this could be used more to advertise the accommodation, it’s in a stunning setting and only 9 minutes away from The Farmers Dog (Jeremy Clarksons pub).

Cons:

The accommodation does need some TLC and the room we had clearly hadn’t been cleaned thoroughly, when we arrived I found a used, balled up sock on the floor by the door that opened up to the outside. This I have put between the adjoining doors, as didn’t want our dog dining it. The paint was scratched and peeling in the room and floor of the conservatory. This room with the glass conservatory could be spectacular, but as it is right now it just felt unloved.

2026-03-21 via Nuitee
F
fernando couple gb
10
Brilliant hotel staff very friendly and pleasant
Pros:

Location

Cons:

Couldn’t find our room not very obvious

2026-03-19 via Nuitee
I
Indira solo_traveller gb
7
Pros:

Beautiful countryside

Cons:

It wasn’t what I was expecting in terms of cleaning

2026-03-18 via Nuitee
E
Ebony couple gb
10
2026-03-17 via Nuitee
L
Lucy extended_group gb
10
Beautiful, Cosy, Charming
Pros:

Beautiful building and grounds, the accomodation is really fab. The village is gorgeous and the pub next door is cosy. We paid for the spa facilities and it was lovely with sauna, steam, pool and a small outdoor area.
Our room had a fire pit which was lovely.Great shower products, and well equipt room.
Already planning our return trip.

Cons:

Our friends had the standard room and the basic room is very very small.

2026-03-16 via Nuitee
F
Francesca extended_group gb
5
Cons:

The food in the pub was very bad, not in keeping with the hotel at all. Had lunch and breakfast and both were undercooked

2026-03-16 via Nuitee
A
Andrew couple gb
9
Although we only stayed for one night it was ideal for our needs.
Pros:

Nice setting, quite and comfortable.

Cons:

Nothing

2026-03-16 via Nuitee
J
Jack couple gb
9
2026-03-16 via Nuitee