Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Hotels
•
Unbound Collection by Hyatt
9.5 (1303 reviews)
1, Avenue de l'Impératrice , Biarritz , fr
+33 5 59 41 12 34

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Room Quality
Amenities
Cons:
Room service communication
Small bathroom

Categories

Cleanliness
8.83
Specific sentiment from text, mentioning the cleanliness of rooms being high.
Service
9.8
Positive feedback on the staff's friendliness and helpfulness was highlighted in multiple reviews.
Location
9.84
The location was frequently described as superb and convenient.
Room Quality
9.29
Rooms were generally described as comfortable, though some concerns were raised about the bathroom size.
Amenities
9.32
Highlights include great amenities like pools, spa, and restaurant, with only minor cons noted.
Value for Money
9.28
General agreement on the value offered by the hotel, with high satisfaction in relation to the cost.
Food and Beverage
9.83
Dining experiences mentioned as top-notch with delicious offerings.
Overall Experience
9.8
Widely described as exceptional, with guests expressing eagerness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:00

Property Description

Luxurious Amenities
Indulge in the 5-star experience at Hôtel du Palais Biarritz with 2 pools, a spa, and a fitness centre offering a range of relaxing treatments.

Gourmet Dining
Savor the exquisite flavors of contemporary French cuisine at La Rotonde Restaurant, followed by a delightful cocktail at Napoleon III Bar.

Convenient Location
Located just minutes away from the town centre, casino, and a prestigious golf course, Hôtel du Palais Biarritz offers the perfect blend of relaxation and entertainment.

Book your stay now at Hôtel du Palais Biarritz and elevate your vacation experience to new heights!

Important information:

Breakfast costs EUR 25 for children aged 6 to 12 years old.

Please note the spa will be upon request/reservation.

The photos on this website may differ from the room or suite that is booked.Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCF

Location

Property Video

Guest Reviews

9.5
Based on 1303 reviews
Cleanliness: 8.83
Service: 9.8
Location: 9.84
Room Quality: 9.29
Amenities: 9.32
Value for Money: 9.28
Food and Beverage: 9.83
Overall Experience: 9.8
C
Carol • solo_traveller • ch
10
2026-09-11 • via Nuitee
A
Amanda • solo_traveller • au
10
Pros:

Such a beautiful property. Immaculate service

2026-09-10 • via Nuitee
E
Emmanuel • couple • fr
8
Du top et du moins top
Pros:

L emplacement

Cons:

Loin des services d un palace

2026-09-10 • via Nuitee
J
John • couple • gb
10
Amazing hotel and extremely special.
Pros:

Amazing hotel and very special in every way.
Staff were very professional and friendly.
The hotel is simply fabulous!

Cons:

All good

2026-09-09 • via Nuitee
M
Margaret • couple • gb
10
Magnificent
Pros:

Everything was first class, from moment we arrived until we departed. The staff are so professional, utterly charming and courteous- shout out to Alvaro, simply the best

Cons:

Nothing at all, everything was superb

2026-09-08 • via Nuitee
L
liliane • family_with_children • fr
9
Ç dans l’ensemble positif
Pros:

Personnel à l’écoute de la clientes,cadeau de courtoisie dans notre suite

Cons:

Avoir oublié de préparer le canapé le soir au coucher et déplacer la table basse devant celui ci pour le lit de notre petite fille

2026-09-07 • via Nuitee
I
Iryna • couple • pt
9
2026-09-04 • via Nuitee
M
Michel • couple • fr
10
Fabuleux !
Pros:

Tout était parfait ! Magnifique établissement avec un personnel très accueillant et très professionnel !
Très propre, literie super confortable, bonne insonorisation, c'est très calme.
Mais quelle beauté ce palais, un vrai palace.
Sans oublier les excellents plats qui sont proposés, et les cocktails du salon originaux et succulents.
L'espace SPA est très bien et la piscine waouh !

Cons:

RIEN

2026-09-03 • via Nuitee
L
Luis Enrique • solo_traveller • mx
10
Pros:

Very nice hotel

Cons:

Location
Facilities
Style

2026-09-01 • via Nuitee
C
Cristina • couple • es
9
Un lugar maravilloso.
Pros:

La localización.

Cons:

Quizás, lo peor, el desayuno. La fruta podría estar mejor.

2026-09-01 • via Nuitee
V
Vadim • couple • ua
10
2026-09-01 • via Nuitee
D
Domenico • couple • it
10
Un hotel da sogno a picco sull’oceano.
Pros:

La struttura è meravigliosa. Un hotel da sogno a picco sull’oceano. Servizi impeccabili, camere spaziose e lussuosamente rifinite. Da provare!

Cons:

I servizi extra sono un po’ troppo costosi. Ma tutto sommato in una struttura del genere te lo aspetti.

2026-08-28 • via Nuitee
A
Anna • solo_traveller • gb
8
2026-08-28 • via Nuitee
G
Gero • couple • de
10
2026-08-25 • via Nuitee
J
john • couple • gb
5
underwhelming
Pros:

Lovely hotel, great location, not that welcoming overpriced, staff apart from a few exceptions did not smile.

Cons:

Could have been much more fiendly

2026-08-24 • via Nuitee
F
FRANCISCO • couple • es
6
Un Hotel caro en exceso por lo que ofrece
Pros:

Es un Hotel emblemático que hemos estado varias veces. No obstante este año no nos ha gustado.

Cons:

La habitación que nos dieron contaba con una ducha estrecha y resbaladiza. Somos personas de una cierta edad.
Estuvimos en un par de restaurantes bien pero el desayuno está servido por una mezcla de personal con experiencia y otra que no y se nota.
Por el precio que tienes y siendo socio de HYATT me da la impresión que el hotel no está a la altura de lo que estos hoteles representa.
La puntuación que tiene global de 9.5 me permito dudar de la forma de cálculo.

2026-08-23 • via Nuitee
M
Manuelle • couple • ch
8
C’était très agréable
Pros:

Le cadre somptueux

Cons:

La moquette pas très propre dans notre chambre

2026-08-21 • via Nuitee
A
angelabM5377FO • NONE
8
Great location and pool
Pros:

This was a beautiful historic hotel with a great location. We were under-impressed with the actual room given the price. But having said that - the service was phenomenal and the amenities were great.

2026-08-18 • via Tripadvisor
G
Giuseppe • solo_traveller • it
9
Pros:

Bellissima struttura e location

Cons:

Prezzi veramente esagerati

2026-08-17 • via Nuitee
E
E569XGrobertb • Couples • London, England
10
Exceptional Service from Alvaro – Above and Beyond
Pros:

Alvaro was exceptional and made our stay at the Hôtel du Palais unforgettable.

Despite a small hiccup at the start, he quickly turned things around, going above and beyond to ensure everything was perfect. Warm, professional, and attentive, he clearly cared about our experience.

Nothing was too much trouble, and his attention to detail and service were outstanding—exactly what you expect from a hotel of this calibre, if not better.

As long-time guests of over ten years, we know staff like Alvaro are what make the hotel so special. He transformed a potentially disappointing start into a wonderful stay.

A real credit to the Hôtel du Palais and Hyatt, he deserves full recognition for his excellent service.

Thank you, Alvaro, for making our stay so memorable.

2026-08-16 • via Tripadvisor