Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Hotels
Unbound Collection by Hyatt
9.5 (1181 reviews)
1, Avenue de l'Impératrice , Biarritz , fr

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Room Quality
Amenities
Cons:
Room service communication
Small bathroom

Categories

Cleanliness
8.83
Specific sentiment from text, mentioning the cleanliness of rooms being high.
Service
9.8
Positive feedback on the staff's friendliness and helpfulness was highlighted in multiple reviews.
Location
9.84
The location was frequently described as superb and convenient.
Room Quality
9.29
Rooms were generally described as comfortable, though some concerns were raised about the bathroom size.
Amenities
9.32
Highlights include great amenities like pools, spa, and restaurant, with only minor cons noted.
Value for Money
9.28
General agreement on the value offered by the hotel, with high satisfaction in relation to the cost.
Food and Beverage
9.83
Dining experiences mentioned as top-notch with delicious offerings.
Overall Experience
9.8
Widely described as exceptional, with guests expressing eagerness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:00

Property Description

Luxurious Amenities
Indulge in the 5-star experience at Hôtel du Palais Biarritz with 2 pools, a spa, and a fitness centre offering a range of relaxing treatments.

Gourmet Dining
Savor the exquisite flavors of contemporary French cuisine at La Rotonde Restaurant, followed by a delightful cocktail at Napoleon III Bar.

Convenient Location
Located just minutes away from the town centre, casino, and a prestigious golf course, Hôtel du Palais Biarritz offers the perfect blend of relaxation and entertainment.

Book your stay now at Hôtel du Palais Biarritz and elevate your vacation experience to new heights!

Important information:

Breakfast costs EUR 25 for children aged 6 to 12 years old.

Please note the spa will be upon request/reservation.

The photos on this website may differ from the room or suite that is booked.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for € 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.5
Based on 1181 reviews
Cleanliness: 8.83
Service: 9.8
Location: 9.84
Room Quality: 9.29
Amenities: 9.32
Value for Money: 9.28
Food and Beverage: 9.83
Overall Experience: 9.8
M
Marie couple gb
10
Literally one of the best hotels I've ever stayed in, such a beautiful property.
Pros:

The hotel was absolutely stunning in every way, plus we had a sea view room which was beautiful. Staff and service were exceptional too.

Cons:

Nothing

2026-05-09 via Nuitee
L
Laetitia couple fr
8
Belle établissement qui se repose un peu trop sur ses acquis
Pros:

- l’emplacement
- le personnel est professionnel est très agréable
- la chambre était spacieuse
- le bar de l’hôtel

Cons:

- La piscine intérieure était très froide
- la décoration du spa guerlain était très décevant
- les peignoirs sont vraiment pas de grande qualité

2026-05-09 via Nuitee
B
BALVAY couple fr
10
2026-05-09 via Nuitee
A
Anthony couple fr
10
Un régal très bien placé personnel top petit déjeuner vraiment très bon merci
Pros:

L’hôtel le cadre le personnel

Cons:

Le spa froid et moyen

2026-05-09 via Nuitee
F
Francois couple fr
10
2026-05-09 via Nuitee
M
MONIQUE solo_traveller fr
10
L'excellence !
Pros:

J'ai aimé l'accueil, le personnel très attentionné, le fabuleux petit déjeuner, la magnifique piscine chauffée à l'extérieur, le spa, la salle de musculation, la chambre et le restaurant gastronomique.
L'élégance de cet hôtel avec sa vue et son emplacement exceptionnel.

Cons:

Rien

2026-05-06 via Nuitee
D
dsdimitrov NONE Sofia, Sofia Region
10
Pure Excellence
Pros:

Outstanding venue and equally good personnel! Perfect service from polite and well trained personnel! Experience to remember!

2026-05-05 via Tripadvisor
D
Dimitar solo_traveller bg
10
Pros:

Everything was brilliant! But the staff - you ask something and it is already done. Invisible. Great service!

Cons:

... the weather maybe

2026-05-04 via Nuitee
K
Konstantyn couple ua
10
2026-05-04 via Nuitee
M
maarten couple nl
8
2026-05-04 via Nuitee
D
Daniela AbbibA family_with_children it
10
Pros:

Siamo stati dal 4 al 7 Aprile 2026. Questa è la quarta volta ( le prime tre prima della ristrutturazione) che ci andiamo perché sempre affascinati già dalla prima volta. Lo considero tra i primi 10 Hotel al mondo preferiti che ho frequentato. L'emozione arrivandoci è impagabile e la stessa è stata ogni volta; l'imponente cancello di accesso al parco che lo circonda fino ad abbracciare l'impeto dell'oceano sottostante, da subito l'idea di approdare in un luogo incantevole. Subito appare l'imponenza elegante, raffinata e superba che solo una "regina" poteva concedersi una tale "residenza estiva" e che ora fa quasi sentire anche noi tali. Accoglienza, servizio, raffinatezza, classe ne confermano il vero valore che tutto l'insieme ha. Un accenno particolare all'inimitabile ristorante La Rotonde, spazioso, austero, elegantissimo e raffinato. La facciata, tutta vetrata, si affaccia maestosa sul mare. Il menu gastronomico è reso ancora più apprezzabile grazie al personale che lo spiega e lo serve con grande professionalità ed eleganza. Camere molto raffinate, noi avevamo una junior suite vista Oceano, impeccabile. Ottima la SPA e bellissima la piscina interna con relativa zona relax. Senza alcun dubbio ci ritorneremo, forse ancora quest'anno.

Cons:

Nulla

2026-05-02 via Nuitee
B
bernard couple fr
10
Juste parfait !
Pros:

Emplacement top! Excellent petit dejeuner…

Cons:

L’attente au petit déjeuner pour les boissons chaudes et les plats commandy

2026-05-02 via Nuitee
I
Iryna couple ua
10
It had always been my dream to visit this hotel, and when I finally arrived, it exceeded all my expectations. Everything
2026-05-01 via Nuitee
A
Andrii couple ua
10
2026-05-01 via Nuitee
M
Madouda solo_traveller fr
9
2026-04-28 via Nuitee
R
Rashidian Family Donostia - San Sebastian, Province of Guipúzcoa, Basque Country
8
A Truly Iconic and Memorable Stay
Pros:

My wife and I had the pleasure of staying at Hotel du Palais Biarritz from April 25 to 26, and it was an exceptional experience from beginning to end.

This is not simply a hotel, but a truly iconic and historic property, combining elegance, luxury, and a unique atmosphere. Without doubt, it is one of the finest — if not the finest — hotels in Biarritz and the surrounding region.

The facilities are outstanding, the setting is magnificent, and the sense of history throughout the property makes the stay very special. Breakfast was excellent, and the staff were remarkable: professional, attentive, warm, and genuinely welcoming.

A very special thank you to Nassima and Christine for their exceptional kindness and hospitality. Their care made our stay even more memorable.

If there is one area with room for improvement, it would be the restaurant and overall food quality, which could be elevated further to fully match the extraordinary level of the hotel.

Overall, a superb and unforgettable stay. I would gladly return and highly recommend this legendary property.

2026-04-27 via Tripadvisor
C
CHRISTOPHE couple fr
9
Séjour magnifique experience a refaire
Pros:

Le personnel est exceptionnel, le cadre est vraiment magnifique, petit déjeuner fabuleux!!!

2026-04-27 via Nuitee
J
Juliette couple fr
10
Pros:

Nous avons passé un agréable séjour. Tout était réuni pour se sentir parfaitement bien : un cadre magnifique, une ambiance élégante et apaisante et un service irréprochable du début à la fin!

2026-04-26 via Nuitee
A
Andrei couple kz
10
2026-04-24 via Nuitee
W
Walid couple fr
10
2026-04-22 via Nuitee