Mercure Swansea Hotel

Hotels
Mercure
8 (2320 reviews)
Phoenix Way , Swansea , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Good breakfast
Spacious and clean rooms
Cons:
Outdated features
Some cleanliness issues

Categories

Cleanliness
7.25
Some reviews mentioned tired bedroom corridors and a smelly carpet.
Service
8.75
Multiple reviews praised staff for being helpful and accommodating, especially during events.
Location
8.25
Location is generally praised for accessibility and nearby attractions.
Room Quality
7.75
Rooms are noted as clean and spacious, but some mentioned that the hotel looks tired.
Amenities
8.25
Good facilities with a nice breakfast and a relaxing bar area.
Value for Money
7.75
Valued for affordability but mentioned outdated features.
Food and Beverage
7.75
Breakfast is rated well, but a service charge was noted.
Overall Experience
8.25
Guests enjoyed their stay and noted willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:53

Property Description

Stylish Rooms with Lakeside Location
Mercure Swansea Hotel offers stylish rooms with views over the grounds and lake. Each room is equipped with a flat-screen TV, internet access, and en suite facilities.

Dining at Brasserie Restaurant
Indulge in seasonal Welsh dishes at the Brasserie Restaurant or enjoy lighter meals and snacks at the cozy bar with a fireplace. 24-hour room service is also available for your convenience.

Health and Fitness Amenities
Stay active at the Feel Good Health Club's gym, which features cardio and weights equipment. The hotel also provides walking guides for exploring the Gower Peninsula and local area.

Book now to experience the perfect blend of comfort, convenience, and natural beauty at Mercure Swansea Hotel.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SWS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 2320 reviews
Cleanliness: 7.25
Service: 8.75
Location: 8.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 8.25
M
Michael solo_traveller gb
4
2026-05-30 via Nuitee
D
David couple gb
10
We thought all the staff we spoke to was very nice and helpful
Pros:

Great location and very clean, very nice breakfast

Cons:

Very good location

2026-05-29 via Nuitee
H
Helen solo_traveller gb
9
Cons:

Not much room for clothes for longer stays.

2026-05-28 via Nuitee
A
Andrew solo_traveller gb
8
2026-05-28 via Nuitee
A
Alan couple gb
9
Ideal and very reasonably priced
Pros:

The quiet off beaten track location and the lake walk

Cons:

The fact I didn’t realise I’d paid for breakfast and missed Friday morning s

2026-05-27 via Nuitee
G
Gemma solo_traveller gb
5
Ok
Cons:

Bed was so uncomfortably

2026-05-27 via Nuitee
T
Thomas solo_traveller gb
10
2026-05-26 via Nuitee
M
Margaret solo_traveller gb
8
An Easter week visit to Swansea (Abertawe)
Pros:

I booked a standard twin-bedded room, although a solo traveller. It was very spacious and well-lit with tea/coffee making courtesy tray and very clean and spacious en-suite with both bath and shower. I particularly liked the option to have a light breakfast in my room and this was delivered at the requested time and was beautifully served. I had evening dinner in the restaurant on both nights and here again the service was very efficient and the food beautifully served. Throughout my stay the staff were very helpful and were able to answer my queries about buses and taxis.

Cons:

I would have liked to have been able to open a window to get some fresh air, but appreciate that there are security issues to take into consideration.

2026-05-26 via Nuitee
B
Brian solo_traveller gb
10
I in joyed my stay
Pros:

Stay here before the staff where very helpful

Cons:

Easy parking

2026-05-25 via Nuitee
S
Sarah solo_traveller gb
10
Pros:

This is a friendly, clean hotel..The staff are lovely and the room very clean.
This was my second stay here and I would definitely recommend.

Cons:

Nothing, every thing was good

2026-05-23 via Nuitee
D
Darren solo_traveller gb
7
2026-05-23 via Nuitee
T
Tejaswi solo_traveller gb
2
2026-05-21 via Nuitee
L
Lydia couple gb
8
The staff were lovely
Pros:

The comfy beds and price

Cons:

The smell of weed from a nearby bedroom and no lift to upstairs

2026-05-19 via Nuitee
R
Rosemary couple gb
9
Comfortable
Pros:

Very friendly staff. Bed very comfortable. Public spaces very clean and comfortable.

Cons:

Bathrooms need an update, looking a bit tired.

2026-05-18 via Nuitee
R
Rachel solo_traveller gb
10
Would stay again
Pros:

Comfortable and decent location.

2026-05-18 via Nuitee
M
Mihai family_with_children gb
10
Pros:

Superb

2026-05-17 via Nuitee
M
Marika solo_traveller gb
10
Pros:

Dog friendly, staff amazing very polite, friendly and very helpful.

Cons:

Was great

2026-05-17 via Nuitee
M
Mark solo_traveller gb
6
Hotel desperate for som love and updating.
Pros:

Location was great.

Cons:

The hotel is in desperate need of updating or at least have a planned maintenance programme. Carpet with several stains and the room just in need of some updating.

2026-05-17 via Nuitee
R
Richard solo_traveller gb
7
2026-05-14 via Nuitee
J
Julie couple gb
10
2026-05-14 via Nuitee