Mercure Swansea Hotel

Hotels
•
Mercure
8 (2164 reviews)
Phoenix Way , Swansea , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Helpful staff
Good breakfast
Spacious and clean rooms
Cons:
Outdated features
Some cleanliness issues

Categories

Cleanliness
7.25
Some reviews mentioned tired bedroom corridors and a smelly carpet.
Service
8.75
Multiple reviews praised staff for being helpful and accommodating, especially during events.
Location
8.25
Location is generally praised for accessibility and nearby attractions.
Room Quality
7.75
Rooms are noted as clean and spacious, but some mentioned that the hotel looks tired.
Amenities
8.25
Good facilities with a nice breakfast and a relaxing bar area.
Value for Money
7.75
Valued for affordability but mentioned outdated features.
Food and Beverage
7.75
Breakfast is rated well, but a service charge was noted.
Overall Experience
8.25
Guests enjoyed their stay and noted willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:53

Property Description

Stylish Rooms with Lakeside Location
Mercure Swansea Hotel offers stylish rooms with views over the grounds and lake. Each room is equipped with a flat-screen TV, internet access, and en suite facilities.

Dining at Brasserie Restaurant
Indulge in seasonal Welsh dishes at the Brasserie Restaurant or enjoy lighter meals and snacks at the cozy bar with a fireplace. 24-hour room service is also available for your convenience.

Health and Fitness Amenities
Stay active at the Feel Good Health Club's gym, which features cardio and weights equipment. The hotel also provides walking guides for exploring the Gower Peninsula and local area.

Book now to experience the perfect blend of comfort, convenience, and natural beauty at Mercure Swansea Hotel.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SWS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 2164 reviews
Cleanliness: 7.25
Service: 8.75
Location: 8.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 8.25
A
Adham • couple • sa
9
2026-03-07 • via Nuitee
G
Greg • solo_traveller • gb
8
2026-03-06 • via Nuitee
S
steven • couple • gb
9
Relaxing hotel with friendly and professional staff which is why we stay on a regular basis.
Pros:

Room was comfortable and very clean. Breakfast was very nice as usual.

Cons:

N/A

2026-03-06 • via Nuitee
B
Bonham • couple • gb
10
Clean, professional, friendly
Pros:

Clean, professional, friendly

2026-03-04 • via Nuitee
S
Sandra • couple • gb
8
Position of hotel was easy access to Swansea city centre.
Pros:

Clean & comfortable

Cons:

Some of the decorating in corridors was not finished.

2026-03-03 • via Nuitee
J
Julie • solo_traveller • gb
8
2026-03-02 • via Nuitee
S
Shaun • couple • gb
8
Lovely place, I would recommend to all
Pros:

Just a very easy stay, no hassle or bother

Cons:

How helpful all the staff was

2026-03-02 • via Nuitee
A
Anastasia • couple • gb
10
2026-03-02 • via Nuitee
K
Kalyn • couple • gb
3
Pros:

It felt homely

Cons:

Beds were very uncomfortable. Window didn’t open. Toilet was filthy had poo stains all in it

2026-03-02 • via Nuitee
R
Richard • couple • gb
10
Pros:

Very clean & tidy.

Cons:

Long wait when checking in.

2026-03-01 • via Nuitee
P
Peter • couple • gb
7
2026-03-01 • via Nuitee
R
Richard • family_with_children • gb
10
Pros:

Clean and tidy.

Cons:

Long wait when checking in.

2026-03-01 • via Nuitee
L
Laura • couple • gb
7
Pros:

Modern bar area and lounge area

Cons:

Rooms are a little dated

2026-03-01 • via Nuitee
D
Deb • couple • gb
8
Clean, comfy. What more could you want?
Pros:

Location was perfect, staff were lovely. We checked in late and left early so didn’t see much of the hotel, but our room was clean and comfy - shower was fantastic!

Cons:

Looked like they were in the middle of some decorating in the corridors - not a complaint at all, but nothing else we didn’t like :)

2026-03-01 • via Nuitee
A
Anna • couple • gb
8
2026-02-27 • via Nuitee
S
Shan • solo_traveller • gb
7
I still enjoyed my stay
Pros:

Very close to where I was working so very convenient

Cons:

There is work going on to up grade the property so lots of plastered panels not painted. I know this has to be done and the workmen didn’t disturb me but there were also odours. From this

2026-02-26 • via Nuitee
J
Jackie • solo_traveller • gb
9
Perfect in every way!
Pros:

Stayed at this hotel numerous times, feels like home.

Cons:

Nothing to dislike

2026-02-25 • via Nuitee
A
adam • solo_traveller • gb
5
Good for the price point
Pros:

Location and food, staff are friendly and helpful

Cons:

Room not prepared properly, bathroom layout is poor and dated

2026-02-24 • via Nuitee
A
AJ • couple • gb
6
2026-02-22 • via Nuitee
M
Marie • couple • gb
7
Pleasant
Pros:

Convenient for our requirements

Cons:

It was quite noisy at night with people walking in the corridor.

2026-02-22 • via Nuitee