The Royal Sonesta New Orleans

Hotels
•
Sonesta Hotels
9 (2754 reviews)
300 Bourbon Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Dated rooms
Slow service

Categories

Cleanliness
8.31
Multiple reviews indicate issues with dirtiness and upkeep.
Service
9.77
Staff were noted to be pleasant and helpful, though some service was slow.
Location
10
Location was consistently praised as excellent and convenient.
Room Quality
7.77
There were complaints about room conditions and suitability.
Amenities
8.79
Facilities like breakfast were appreciated, but some issues noted.
Value for Money
8.25
Some guests felt the hotel did not match expected quality for price.
Food and Beverage
9.31
Breakfast and available treats were mentioned positively.
Overall Experience
9.8
Overall positive experience with noted issues in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:27

Property Description

Luxurious Accommodation in the Heart of the French Quarter

Outdoor Pool and Multiple Bars
Indulge in a refreshing swim at the Oasis Pool Bar or savor a drink while exploring the extensive whiskey list at Le Booze.

Dining Options and Jazz Club
Experience a culinary journey at Desire Oyster Bar or enjoy fresh coffee drinks at PJ’s Coffee Café. Live music awaits you at The Jazz House, our on-site jazz club.

Unwind in modern rooms adorned with modern art, offering complimentary WiFi and upscale amenities. Book your stay at The Royal Sonesta New Orleans for an unforgettable experience in the vibrant city of New Orleans.

Important information:

Guests must be 21 years of age or older to check-in at the property.

When traveling with pets, please note that an extra charge of $75 per pet, per stay applies. Please note that a maximum of 2 pets are allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

9
Based on 2754 reviews
Cleanliness: 8.31
Service: 9.77
Location: 10
Room Quality: 7.77
Amenities: 8.79
Value for Money: 8.25
Food and Beverage: 9.31
Overall Experience: 9.8
C
Ciarra • couple • us
10
Pros:

The room was quiet and clean and the staff was very friendly and helpful.

Cons:

The coffee shop was not great. The coffee was very weak and overpriced.

2026-06-27 • via Nuitee
K
Kimberly • couple • us
6
Amazing location , great Jazz in the lobby. Rooms can definitely be cleaner including the bathrooms which I had to clean
Pros:

I’ve stayed here several times however the cleanliness went down. Shower liners not changed
Carpet wet in the room windows were filthy.

Cons:

Property is beautiful but the rooms aren’t so clean

2026-06-25 • via Nuitee
V
Vaughan • solo_traveller • us
10
Pros:

The staff was amazing and the room was very comfy

Cons:

Loved it all

2026-06-23 • via Nuitee
N
Niharika • couple • us
8
2026-06-22 • via Nuitee
K
Karen • couple • us
10
Exceptional service by everyone in the hotel we encountered
Pros:

Clean and convient

Cons:

Nothing

2026-06-21 • via Nuitee
A
Albert • couple • us
8
2026-06-20 • via Nuitee
P
Paul • extended_group • nl
9
Heerlijk hotel op toplocatie!
Pros:

De locatie, de parking, het personeel, het zwembad en alles was netjes en schoon. En heerlijk bed en kussens.

Cons:

Je kan zeggen dat het ietwat oubollig is, maar het is gewoon in de stijl van French quarter.

2026-06-20 • via Nuitee
C
Conrad • solo_traveller • za
8
2026-06-17 • via Nuitee
H
Helen • couple • nz
6
It used to be fabulous but it’s not anymore
Pros:

Nice pool area
Choice of restaurants and bars
Room in inside courtyard so away from street noise at night

Cons:

Broken elevator
Very loud DJ outside our room on Sunday afternoon playing heavy grunge rap

2026-06-17 • via Nuitee
R
Robin • family_with_children • us
10
Fantastic
Pros:

Our family had a great time and enjoyable stay.

Cons:

N/a

2026-06-14 • via Nuitee
N
Nick • couple • us
10
2026-06-13 • via Nuitee
M
Michał • solo_traveller • pl
10
Strongly recommended
Pros:

Lovation, nice staff, atmosphere

2026-06-13 • via Nuitee
S
Stacy • couple • us
10
2026-06-12 • via Nuitee
J
Jayden • solo_traveller • us
9
the tv was programmed to where I couldn’t use my fire stick and they had no microwave
Pros:

Everything accept not having a microwave

Cons:

That there was no microwave

2026-06-12 • via Nuitee
M
Mariann • solo_traveller • us
7
Good
Pros:

location of the room for the pool.
Good location in the French quarter

Cons:

Construction on the floor, right by the elevator so noisy at times

2026-06-10 • via Nuitee
D
Delishia • extended_group • us
10
I only stayed for a day but the staff made the experience easy
Pros:

Good location and very friendly staff

2026-06-10 • via Nuitee
M
marcus • couple • us
10
2026-06-09 • via Nuitee
D
Dantrell • couple • us
10
Was very nice, convenient and affordable!
Pros:

Everything was clean and beautiful

2026-06-08 • via Nuitee
L
Lisa • extended_group • us
8
No problens at all
Pros:

Location

Cons:

Room service shows up in the evening

2026-06-01 • via Nuitee
T
Tammy • extended_group • us
10
Royal Sonesta is the perfect place to stay if you hanging out on Bourbon Street!
Pros:

The location was perfect and the room was nice and quiet and clean!

2026-06-01 • via Nuitee