The Royal Sonesta New Orleans

Hotels
•
Sonesta Hotels
9 (2622 reviews)
300 Bourbon Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Dated rooms
Slow service

Categories

Cleanliness
8.31
Multiple reviews indicate issues with dirtiness and upkeep.
Service
9.77
Staff were noted to be pleasant and helpful, though some service was slow.
Location
10
Location was consistently praised as excellent and convenient.
Room Quality
7.77
There were complaints about room conditions and suitability.
Amenities
8.79
Facilities like breakfast were appreciated, but some issues noted.
Value for Money
8.25
Some guests felt the hotel did not match expected quality for price.
Food and Beverage
9.31
Breakfast and available treats were mentioned positively.
Overall Experience
9.8
Overall positive experience with noted issues in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:27

Property Description

Luxurious Accommodation in the Heart of the French Quarter

Outdoor Pool and Multiple Bars
Indulge in a refreshing swim at the Oasis Pool Bar or savor a drink while exploring the extensive whiskey list at Le Booze.

Dining Options and Jazz Club
Experience a culinary journey at Desire Oyster Bar or enjoy fresh coffee drinks at PJ’s Coffee Café. Live music awaits you at The Jazz House, our on-site jazz club.

Unwind in modern rooms adorned with modern art, offering complimentary WiFi and upscale amenities. Book your stay at The Royal Sonesta New Orleans for an unforgettable experience in the vibrant city of New Orleans.

Important information:

Guests must be 21 years of age or older to check-in at the property.

When traveling with pets, please note that an extra charge of $75 per pet, per stay applies. Please note that a maximum of 2 pets are allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

9
Based on 2622 reviews
Cleanliness: 8.31
Service: 9.77
Location: 10
Room Quality: 7.77
Amenities: 8.79
Value for Money: 8.25
Food and Beverage: 9.31
Overall Experience: 9.8
A
Andrew • couple • gb
8
2026-02-28 • via Nuitee
K
Kristin • couple • us
8
Great location - can't beat a hotel right on Bourbon Street.
Pros:

Great location on Bourbon Street. Staff in LeBooze was great as was front desk staff.

Cons:

Bathroom is extremely small with very little counter space to place your items. Understand it's an older hotel and beautiful, but the online description is somewhat deceptive in the size of rooms. Unfortunately the kids beating on buckets on Bourbon made it impossible to enjoy the balcony for long. They are there day and night and it isn't a pleasant music experience, it's just noise. The staff agreed and found it disruptive as well.

2026-02-26 • via Nuitee
W
Weber • family_with_children • us
8
Pros:

Location was convenient for what we were planning to do in town.

Cons:

The hotel lobby bathroom were very poorly kept. We had mold in the shower, and the sink was cracked and leaking.

2026-02-24 • via Nuitee
T
Turner • family_with_children • us
8
We had a memorable time
Pros:

Staff were great especially the garage staff all very accommodating.

Cons:

Did not know there was no microwave available other than for cost of $40.00

2026-02-23 • via Nuitee
E
Elizabeth • solo_traveller • us
10
It was a wonderful New Years Experience in New Orleans
Pros:

Clean ,felt safe , nice staff , very informative staff

Cons:

I love everything

2026-02-22 • via Nuitee
C
Charles • family_with_children • us
8
Pros:

Hotel is right where the action is.

Cons:

Lacked a plan for fun

2026-02-22 • via Nuitee
J
Joshua • solo_traveller • us
9
I really enjoyed the room and the staff.
Pros:

Classy great location

Cons:

Na

2026-02-14 • via Nuitee
D
Diamond246 • Couples
10
Bourbon Street and All That Jazz
Pros:

After reading all the reviews and staying at The Royal Sonesta, I wanted to add some information that I could not find. The top floor has 3 corner rooms with private balconies. Our room, 7002, is the only room that has a big jacuzzi tub in addition to the shower and a tub in the bathroom. Our balcony faced toward the Mississippi River with the view of the Crescent City Connection Bridge. Being an early riser, on clear mornings, we witnessed stunning sunrises. The room could use some maintenance, but overall, it was clean and comfortable. Another feature is the heated pool, and it was nice to be able to go swimming in the winter. Apparently, it is opened all year except for bad weather or issues. The bar at the pool was closed. The gym was under construction, so no comment. There is no room service, but a café, two restaurants, and a jazz bar on premises. Casual dining at Desire Oyster Bar serves food all day, has fabulous breakfast and happy hour menu includes oysters. For more upscale dining, there is Restaurant R’evolution with an exquisite menu, unbelievable service, and an elegant atmosphere. Reservation is recommended. The Jazz Playhouse with live entertainment and very talented musicians. I do want to acknowledge some people for their hospitality: Kimberly Johnston during our check-in, Derek Chivers with resolving an issue, and a very special thank you to Kourtney Rowel. Not only did Kourtney from the start make everything satisfying, but she also made sure that my husband and I celebrated our special occasion more memorably. Also, the lobby was so festive with all winter decorations. In conclusion, I highly recommend staying at Royal Sonesta; it is not a high-luxury resort, but the location and the hospitality cannot be beaten.

2026-02-12 • via Tripadvisor
B
Billy • couple • us
10
Pros:

Omg it’s amazing. And a Birds Eye view over Bourbon st. 5 star

2026-02-12 • via Nuitee
L
Leticia • solo_traveller • us
9
2026-02-12 • via Nuitee
S
Schellhaas69 • Couples • Scottsdale, Arizona
10
Mardi Gras
Pros:

First time in New Orleans for Mardi Gras. The hotel is in the perfect location to walk to everything. Looking forward to the next week.

2026-02-11 • via Tripadvisor
D
Darren Brimm • family_with_children • us
8
2026-02-11 • via Nuitee
A
Alvaro • solo_traveller • pe
1
Pros:

pesimo
llegue el 1ero y no tenia habitacion,segun dicen mi tarjeta declino y eso era imposible

2026-02-10 • via Nuitee
K
Kristen • couple • us
10
2026-02-10 • via Nuitee
M
Melida • solo_traveller • us
7
2026-02-09 • via Nuitee
A
ananine99 • Couples • Detroit, Michigan
10
CAN'T BEAT THIS HOTEL IN N.O.!!!
Pros:

OUTSTANDING LOCATION!!! You cannot get a better spot in the French Quarter. Additionally, we were treated like royalty while on property. Especially by Joe in valet. He welcomed us to the hotel and the city. He gave great suggestions and made us feel like family. We will surely stay here again!!!

2026-02-08 • via Tripadvisor
N
Nevel • couple • us
4
2026-02-08 • via Nuitee
K
kerrywalls61 • Couples • Dallas, Texas
10
Experience the RS Family
Pros:

This has been my favorite home away from home spot since 911 happened. Meet Malcom as a young knowledgeable doorman. The only place that I stay when visiting NOLA. Caleb, and Emika are customer service driven. Location, ambiance, cleanliness, and quality of service from this staff is phenomenal!

2026-02-02 • via Tripadvisor
K
kai • couple • us
9
2026-01-31 • via Nuitee
J
Jackie • solo_traveller • gb
8
2026-01-30 • via Nuitee