The Royal Sonesta New Orleans

Hotels
•
Sonesta Hotels
9 (2622 reviews)
300 Bourbon Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Dated rooms
Slow service

Categories

Cleanliness
8.31
Multiple reviews indicate issues with dirtiness and upkeep.
Service
9.77
Staff were noted to be pleasant and helpful, though some service was slow.
Location
10
Location was consistently praised as excellent and convenient.
Room Quality
7.77
There were complaints about room conditions and suitability.
Amenities
8.79
Facilities like breakfast were appreciated, but some issues noted.
Value for Money
8.25
Some guests felt the hotel did not match expected quality for price.
Food and Beverage
9.31
Breakfast and available treats were mentioned positively.
Overall Experience
9.8
Overall positive experience with noted issues in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:27

Property Description

Luxurious Accommodation in the Heart of the French Quarter

Outdoor Pool and Multiple Bars
Indulge in a refreshing swim at the Oasis Pool Bar or savor a drink while exploring the extensive whiskey list at Le Booze.

Dining Options and Jazz Club
Experience a culinary journey at Desire Oyster Bar or enjoy fresh coffee drinks at PJ’s Coffee Café. Live music awaits you at The Jazz House, our on-site jazz club.

Unwind in modern rooms adorned with modern art, offering complimentary WiFi and upscale amenities. Book your stay at The Royal Sonesta New Orleans for an unforgettable experience in the vibrant city of New Orleans.

Important information:

Guests must be 21 years of age or older to check-in at the property.

When traveling with pets, please note that an extra charge of $75 per pet, per stay applies. Please note that a maximum of 2 pets are allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

9
Based on 2622 reviews
Cleanliness: 8.31
Service: 9.77
Location: 10
Room Quality: 7.77
Amenities: 8.79
Value for Money: 8.25
Food and Beverage: 9.31
Overall Experience: 9.8
I
Ion • couple • us
10
2026-03-27 • via Nuitee
M
Michelle • couple • us
1
Pathetic as for as the stay.
Pros:

Found out the next day when we went to check out that y’all allowed pets ! I never seen it on booking ! Plus we we had dog hair over everything !!! It was horrible ! As a transplant patient I can’t be around animals and to find out we prob slept in a room with a dog is PATHETIC!!!! Y’all should have a specific place for animals or don’t allow them but no we had to lay our head where a dog or cat prob put their ass! So I could have acquired an infection due to y’all having Animals !!! Animals are exactly what they say they are ANIMALS ! NOT HUMANS !!! They should not be allowed in a hotel !

Cons:

See above

2026-03-26 • via Nuitee
T
Tera • extended_group • us
10
Excellent stay with jazz club, cafe, restaurant, and safe parking underground
Pros:

So safe and clean, comfortable, great pool.

Cons:

N/A

2026-03-25 • via Nuitee
B
Brzezinski • couple • us
5
Great location, not great price.
Pros:

The location was perfect and the bed was comfortable.

Cons:

Each day I was there I had to address unauthorized charges to my card. I've been home for 2 days and I' still on the phone with them to get these fees (which they admitted was a system error) removed.
There is a fee to charge drink to the room.
The heater for the pool was broken.
Drinks and food are over priced.

2026-03-25 • via Nuitee
S
Simon • family_with_children • gb
10
Pros:

Great location. Great facilities.

2026-03-24 • via Nuitee
J
Joseph • couple • us
6
The restaurant billed my credit card for several dinners that I did not charge.
Pros:

In the French Qurter

Cons:

In the French Quarter

2026-03-23 • via Nuitee
G
Gregory • family_with_children • us
5
For the prices, this was a let down fr.
Pros:

Location was excellent

Cons:

Online we got offered an upgrade into a “patio room”, no details or anything, after accepting it we were excited. Maybe we would be over looking the pool or something. Nope! We had to walk way to the other side of the hotel and go out a heavy noisy door to get to our room, which was at the most strangest place ever. If I would have known where it would be I would have never done that “upgrade”. Not to mention the bathroom door didn’t close completely, so there was no real privacy.

2026-03-21 • via Nuitee
J
Jenna • couple • us
7
Very nice hotel but noisy, especially late at night/early morning hours due to location.
Pros:

Beautiful place. Lots of storage in room. Comfortable beds. Nice balcony.

Cons:

Very noisy at night but it’s on Bourbon Street. Not a very kid friendly hotel due to location and entrance. If you could enter on the side from Conti, I would like it better.

2026-03-20 • via Nuitee
A
Andromeda • couple • us
10
Pros:

We loved the bar, the decor, and the setup of the room. It was very relaxing, and the sounds outside weren't loud, but we did hear some things during the daytime, nothing too crazy, and it was only muffled sounds. On our last day, we ate at the hotel's restaurant/bar, and the food was amazing as well.

Cons:

I didn't like the shower stall in the bathroom because the door opened inward, making it hard to get in and out. My husband is a big guy, so he couldn't shower at all.

2026-03-18 • via Nuitee
M
Maria • couple • us
8
2026-03-17 • via Nuitee
J
Jerrika • couple • us
10
2026-03-17 • via Nuitee
B
Bruce • couple • us
10
2026-03-17 • via Nuitee
L
Lisa • solo_traveller • us
8
Great location, ultra friendly staff!!
Pros:

Friendly staff, loved the bell people.

Cons:

We booked the concierge level, however the lounge was closed for the week. They did comp a breakfast and drink, but it just wasn’t the same.

2026-03-16 • via Nuitee
B
Birney • couple • us
10
2026-03-16 • via Nuitee
D
Daphne • couple • us
10
Pros:

Elegant and clean. Great location. Caleb the doorman was awesome!

Cons:

The noise in your room- difficult to sleep.

2026-03-16 • via Nuitee
B
Bruce • family_with_children • gb
10
2026-03-15 • via Nuitee
R
Richard • family_with_children • gb
7
Pros:

Good location, central. Valet parking

Cons:

Nothing

2026-03-14 • via Nuitee
A
alberto • couple • us
10
2026-03-12 • via Nuitee
E
EILEEN • couple • us
10
2026-03-12 • via Nuitee
E
Eric • couple • us
10
2026-03-12 • via Nuitee