Sheraton Grand London Park Lane

Hotels
•
Sheraton
8.3 (749 reviews)
Piccadilly , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good breakfast
Cleanliness
Cons:
Room size
Service issues
Communication problems
Lack of amenities

Categories

Cleanliness
8.11
Clean but some guests mentioned rooms could be better maintained.
Service
8.68
Staff were friendly and attentive, but there were issues with communication.
Location
8.92
Location was repeatedly praised as excellent and convenient.
Room Quality
7.57
Mixed reviews regarding room size and condition; smaller rooms than expected.
Amenities
8.1
Amenities were decent but some lacked expected facilities like 24/7 room service.
Value for Money
8.06
Prices reflect the location, but some found services lacking for the price.
Food and Beverage
8.61
Breakfast was well-received, though dining options could improve.
Overall Experience
8.38
Generally a good experience, but with notable issues that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:33

Property Description

Luxurious Accommodation
Experience the elegance of art deco design in our spacious rooms with modern amenities, designer beds, and marble bathrooms.

Culinary Delights
Indulge in all-day Italian dining at Mercante, sip expertly crafted cocktails at Smith & Whistle, and travel back in time with sumptuous English Afternoon Tea at Palm Court.

Prime Location
Located in the heart of Mayfair, overlooking Green Park, our hotel is a stone's throw away from iconic landmarks and trendy shopping districts.

Book now to immerse yourself in luxury at Sheraton Grand London Park Lane.

Important information:

The credit card used at time of booking must be valid for the entire stay. Please present the credit card used to make your reservation upon check in at the hotel. Please note that in the event that you cannot produce the same credit card the hotel reserve the right to ask for an alternative method of payment. Please note that the hotel does not accept third party bookings paid by credit card – contact the hotel directly for information regarding bank transfers.

Credit/Debit Card Policy:

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy:

Third Party Credit Card: Third party credit card forms are not accepted. Bank transfers and CHAPS payments are accepted.

Direct Bill: Direct billing is only available after approval of the credit manager. The company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced.

Dogs weighing less than 25 kilos are allowed in guest rooms at no extra charge. Guide dogs are not subject to weight limits. A pet liability waiver must be signed upon arrival. A “pet in room” sign must be displayed on a guest room’s door. Dogs cannot be left alone in a guest room, must be leashed or muzzled in public areas, and are not allowed in food and drink venues. The hotel reserves the right to charge a guest’s credit card for additional cleaning and excessive damage caused by a dog.

Bedroom Views may differ and cannot be guaranteed.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for £80 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 50 per day.

Location

Property Video

Guest Reviews

8.3
Based on 749 reviews
Cleanliness: 8.11
Service: 8.68
Location: 8.92
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.38
M
mohammed • solo_traveller • sa
1
لن تتكرر الاقامه في هذا الفندق مهما صار
Pros:

مكان جميل جدا و هدوء و نظيف

Cons:

موضفين الاستقبال ليسو جيدين و غير صادقين

2026-03-11 • via Nuitee
B
Beso • solo_traveller • ge
9
2026-03-06 • via Nuitee
M
Markus • solo_traveller • at
10
2026-03-02 • via Nuitee
C
clabok • extended_group • fr
9
2026-02-23 • via Nuitee
B
Barbara • extended_group • de
9
2026-02-22 • via Nuitee
K
Keith • couple • gb
9
Pros:

Good quality and great location

Cons:

A little pricey

2026-02-14 • via Nuitee
A
Ahmad • extended_group • kw
7
Pros:

It has excellent location

2026-02-10 • via Nuitee
Y
YOUSEF • extended_group • qa
8
Pros:

الموقع جدا ممتاز بعض الغرف ضيقة وتختلف الغرف عن بعضها البعض

Cons:

لم يرجعو لي مبلغ التأمين هذا الشهر الرابع من بعد تسجيل خروجي من الفندق والى الان لم يرجعو لي مبلغ التامين وللعلم خرجت من الغرفة بمثل مادخلت اليها !

2026-01-28 • via Nuitee
M
mustafa • couple • tr
2
Selamlar biDe depozite aldılar hala iade etmediler
2026-01-26 • via Nuitee
X
Xavier • extended_group • es
9
2026-01-25 • via Nuitee
S
Shaikha • couple • ae
10
2026-01-22 • via Nuitee
E
Ezequiel • family_with_children • co
10
Pros:

Breakfast, Hot water at the bathroom, location

Cons:

Nothing. Everything was perfect!

2026-01-22 • via Nuitee
B
Barbaros • extended_group • tr
8
2026-01-21 • via Nuitee
M
Maryam • family_with_children • ae
10
2026-01-20 • via Nuitee
K
Khalifa • solo_traveller • ae
7
Cons:

لدي نقطه وجداً مهمه في حين كنت ساكنن لقد تم اتلاف
عدد 3 جنط من احجام مختلفه و لم احصل عليها ربما كان
عامل التنظيف قد اتلفها بالخطأ ولاكن لم يقوم احد بالإعتراف
و لم اتمكن من الحصول عليها و لم تتم الإستجابة من قبل
احد في الاستقبال وعلماً من انيي قد ذهبت وتكلمت معهم
4 مرات ، و لم اتمكن من الحصول عليها

2026-01-20 • via Nuitee
M
müge • family_with_children • tr
4
2026-01-20 • via Nuitee
G
Ghanim • solo_traveller • qa
8
2026-01-19 • via Nuitee
C
Chantal • family_with_children • fr
10
Très agréable. Très bien situé. Pratique pour se déplacer.
Pros:

Petit déjeuner très bien

2026-01-19 • via Nuitee
H
Hassan • solo_traveller • bh
9
2026-01-19 • via Nuitee
M
Mark • solo_traveller • gb
10
Cons:

coffee - too expensive.

2026-01-15 • via Nuitee