Hotel Mercure Oostende

So loud

Excellent hotel with amazing staff! Thanks again for a great stay!

Although our room was on the small side, we had not booked a larger one so no complaints. Great breakfast options, lovely lounging area to linger with coffee or late night drink. Perfect location to access city, trains, coastal tram etc. Enjoyed dinner at trendy Paroles Paroles, drinks at Hotel du Parc & bars eg. Lafayette. Took the coastal tram to visit quieter but attractive Nieuwport & Kokke Heist.

Friendly staff and good facilities.

Very clean with a great breakfast .

(Translated by Google) 8-9/08/24: A lot of noise all night from wind in the attic above us. Initially we thought this was due to the elevator, but our room 194 (nineth floor) was not affected by that. Barely able to sleep because of this. In the morning this was still going on and it turned out to be coming from the attic above us (we were able to determine for ourselves). The noise on the landing was also extreme. At the reception this was dismissed as 'you are just on the coast'. A real shame! Such a hotel should be completely in order, including the insulation in the attic. Room furnishings and mattress were ok. My partner was allergic to the bedding. Had to sleep under a duvet which was too warm. There was no sheet so I had to sleep naked or under a warm duvet. The TV was way too big and hung too high. The bath was a disaster: a large glass wall making the opening to get into the bath much too narrow. Also dangerous because boarding must be done on the curved side wall of the pool, which also poses a risk of slipping. Taking a bath was not possible because the glass wall that rests on the bath edge makes it impossible to grab the edge and push yourself up. There was no bar. To get out of the bath we had to use the door handle as the only support possible! So definitely not recommended for older people, people with difficulty walking, heavier people or the disabled! Since we don't have a bath ourselves, we were looking forward to using it here, but this turned out to be a zero operation. At breakfast it appears that the cheap option was chosen for many things: no jam but a kind of pale fruit compote, 'fruit juices' diluted with water, yoghurt not tasty, industrial sandwiches, rolls, bread, etc., eggs not cooked as they should be. The breakfast level is inferior to such hotel. Normally I would have given this a 4, but given the sleepless night caused by the noise from that f*cking attic, this is the minimum. Not recommended.
(Original)
8-9/08/24 : De ganse nacht zeer veel lawaai van windvang in de zolder boven ons. Aanvankelijk dachten we dat dit van de lift kwam maar daar lag onze kamer 194 (negende verdieping) niet tegen. Amper kunnen slapen hierdoor. 's Ochtends was dit nog steeds bezig en bleek dit van de zolder boven ons te komen (hebben we zelf kunnen vaststellen). Ook op de overloop was het lawaai extreem. Bij het onthaal werd dit afgedaan als 'je bent nu eenmaal aan de kust'. Een echte schande! Dergelijk hotel hoort volledig in orde te zijn, dus ook de isolatie van de zolder. Inrichting kamer en matras waren ok. Mijn partner was allergisch aan het beddengoed. Er moest onder een dekbed geslapen worden hetgeen te warm was. Er was géén laken dus het was bloot slapen of onder een te wam dekbed. De tv was veel te groot en hing te hoog. Het bad was een ramp : een grote glazen wand waardoor de opening om in het bad te kunnen stappen veel te smal is. Tevens gevaarlijk omdat instappen dient te gebeuren aan de gekromde zijwand van het bad, tevens slipgevaar. Een bad nemen was niet mogelijk omdat er door die glazen wand die op de badrand rust geen mogelijkheid is om de rand vast te nemen en je op te duwen. Een stang was er niet. Om uit het bad te stappen dienden we de klink van de deur als enig mogelijk houvast te gebruiken! Dus zeker niet aan te raden voor oudere mensen, mensen die slecht ter been zijn, zwaardere mensen of gehandicapten! Aangezien we zelf geen bad hebben keken we ernaar uit om dit hier te gebruiken, dit werd dus echter een nuloperatie. Bij het ontbijt blijkt dat bij veel zaken gekozen werd voor de goedkoop : geen confituur maar een soort fletse fruitmoes, 'fruitsappen' aangelengd met water, yoghurt niet lekker, industriële sandwichen, pistolets, brood, enz., gekookte eieren niet zoals het hoort. Het ontbijtniveau is inferieur aan dergelijk hotel. Normaal gezien zou ik hier een 4 gegeven hebben maar gezien de slapeloze nacht door het lawaai van die f*cking zolder wordt dit dus het minimum. Geen aanrader.

Everything is great

Great location, amenities and staff but watch out: parking is very limited. Upon arrival at the hotel, we discovered the hotel parking was full. We undertsand it is bookable in advance, which we were not aware of prior to arriving on site. It took us an hour to find parking on a busy Sunday.

Convenient and comfortable. Would stay again.

The hotel doesn't allow you to leave the dogs alone in the bedroom which is stated nowhere while booking. If you don't want dogs in your hotel don't allow them. I would have chosen another place to stay if I had known this in advance. I hace never experienced this and we travel with our dogs frequently.

We stayed for 3 nights from 24th to 27th November. Check in was easy, parking was good but a space must be pre booked. The room was basic but comfortable and clean. Staff were friendly and the bar was cosy and very well priced. I would definitely stay again as the location is ideal and the price was reasonable. Breakfast was very expensive but there are cheaper options locally.

Fair to fair! Room was very warm and uncomfortable. Building was aged. Staff was just “ok”. Breakfast was pretty good though. Location is great, so that’s a positive. Most of the buildings here are aged, so this is nothing unusual. The town is beautiful though.

Been to this hotel several times over the past years. They provide consistent service. Good location. Good, friendly and efficient reception. Sometimes there's a queue for check-in (even after online check-in) and check-out (even when opted for fast check-out), as there is no separate desk for members. Nice, clean rooms. Slow elevator :-) And, also consistently (so not a one-time-off), totally overcooked scrambled eggs at breakfast. So, quite a few plusses and also a few points of attention. But I am sure I'll be back.

Minor point is the noisy street next to the room, for the rest we've been extremely happy to enjoy our stay.

Good small modern double rooms. That are well finished. Nice small bar. No chef on an evening breakfast is best sticking to continental.

I’d stay again m. Parking is under ground 25 euros in public park.

Comfortable room and air conditioning. Easy walk to the beach and boardwalk areas.

Good location with helpful staff. Parking at the hotel with 15 spots was fully booked, so we had to use the nearby parking under the casino, which was 25 euro/day.

Vriendelijke ontvangst.
Perfect ontbijt
Goede ligging

A reasonable city centre hotel but overshadowed by the extremely small rooms especially as we paid to upgrade to a Privelege room.

Rooms are tiny and weren't the cleanist..
Staff were friendly and location was great